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Fairfield Inn & Suites Grand Rapids

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Traveler (14)
Room & Suite (21)
Dining (4)
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Overview
  • Excellent34%
  • Very good39%
  • Average22%
  • Poor4%
  • Terrible1%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Additional information
Offers from Fairfield Inn & Suites Grand Rapids
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Offers from Fairfield Inn & Suites Grand Rapids
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Rooms
Jul 2Jul 3
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1 room, 2 adults, 0 children
Standard Room
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Reviews (173)
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2
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All reviewsroom was cleantypical breakfastthe noise leveldefinitely stay at this hotel againnice hoteldouble queen roomwafflesa lot of noisethe breakfast areabusiness stayquiet locationparking lotvisiting familynice breakfastnice sizethe staff was friendly and helpfulmeijer gardens
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1 - 5 of 172 reviews
Reviewed 1 week ago via mobile

I stay in hotels every week and appreciate the welcoming staff at this property. Great location within walking distance to many restaurants as well as recently updated guest rooms. Will definitely be back on my next trip to Grand Rapids.

Thank Kenneth D
Response from Cameron C, General Manager at Fairfield Inn & Suites Grand RapidsResponded 1 week ago

Thank you for the kind words! We are always doing what we can to not only meet our guests' expectations, but exceed them. We look forward to having you as our guest when your travels bring you back this way! Best Regards,

Reviewed February 15, 2018 via mobile

Absolutely appalling service! My mom graciously reserved a room at this hotel using her rewards points so that I could stay closer to a nearby testing center the night before taking my board certification exam. When making the reservation we both ensured that my name...More

1  Thank amcmullen11
Response from Cameron C, General Manager at Fairfield Inn & Suites Grand RapidsResponded February 19, 2018

Hello, First, I would like to sincerely apologize for your experience. Although we never like to see negative feedback, it will definitely be a coachable moment for my team. We work very hard to ensure all of our guests have a stress free and relaxing...More

Reviewed February 15, 2018

I booked this hotel for my adult daughter and contacted the hotel twice to let them know she was staying not me. Both times I was told there was no problem she just needed a photo ID and credit card. When she arrived they would...More

Thank pdiddyd0
Response from Cameron C, General Manager at Fairfield Inn & Suites Grand RapidsResponded February 19, 2018

Hello, My sincerest apologies for the sequence of events that led to this review. After investigating further, I determined that there was a disconnect in communication between my staff members and I am truly sorry that it caused stress and frustration at a time when...More

Reviewed January 16, 2018

The noise level in this place is the worst I have ever experienced. Doors slamming all night long. I found out later that there were high school ball teams staying there at the same time. Still, why do the doors have to slam so loudly...More

1  Thank birdbertly
Response from Cameron C, General Manager at Fairfield Inn & Suites Grand RapidsResponded January 19, 2018

I sincerely apologize for the issues you encountered during your stay with us. Unfortunately, one of our groups that we had in house decided respect for others wasn't needed and thus resulted in many upset guests that night. I can promise you that thanks to...More

Reviewed January 4, 2018

I stayed here for almost a month because of a business trip and I can say that the room itself is comfortable and clean. Heater and cooler work perfectly and the shower too! Other staff were not friendly and accommodating, there's only one that I...More

Thank foureyedlaagan
Response from Cameron C, General Manager at Fairfield Inn & Suites Grand RapidsResponded January 5, 2018

Thank you for offering your insights into your recent stay. We appreciate your business and are happy to hear that your accommodations met your expectations! I will be sure to share your kind words with Karen as we also believe she is a rock star....More

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About
Amenities
Top amenities
Pool
Free Parking
Breakfast included
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
$115 - $212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Grand Rapids
#8 Family Hotel in Grand Rapids
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$115 - $212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Grand Rapids
#8 Family Hotel in Grand Rapids
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (14)
Room & Suite (21)
Dining (4)
Business Center & Event Rooms (1)
Questions & Answers
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Roberta S
February 11, 2015|
Answer
Response from TMIHospitality | Property representative |
Hi Roberta S, Our pool only has ladders. Please let me know if you have any other questions. Thanks, Joe H. General Manager
0
Votes
Room Tips
"If I HAD to stay there again, I would try for a higher floor."
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"Room 326 has a parking lot spotlight shining in the window all night."
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"Kid friendly hotel."
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"Off of the first floor."
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