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Holiday Inn Express Hotel & Suites Grand Rapids Airport

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Holiday Inn Express Hotel & Suites Grand Rapids Airport
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216 Reviews from our TripAdvisor Community

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Showing 215: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We booked this hotel for a soccer tournament. We requested a room with double beds for our family of 4. Upon check in, we were told that they could not give us one because one was not available for us. When we got to the room, the bathroom was dirty and there was no bar soap to wash our hands... More 

Helpful?
1 Thank Kimberly K
Holt
Level Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved the layout and they were very kind to our dog. Room and facility were clean. Pool was very nice. Breakfast was good on Monday. Sucked on Tuesday. Didn't have any variety compared to the day before.

Helpful?
Thank SimbaFamily
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear SimbaFamily, Thank you for your review of our hotel. I am pleased to hear that you enjoyed your room layout as well as the pool. I apologize that breakfast didn't have the same variety for each day of your stay. We would love to have you back during your next stay in Grand Rapids. Best Regards, Kristan D. General... More 

London, Ontario
1 review
4 of 5 stars Reviewed July 17, 2016

The manager was very helpful. I believe his name was Mr. Ray Gungle. Anyway he helped catch a rodent that was scurrying around the hotel. This was quite a disturbing incident but otherwise it was an excellent stay.

Helpful?
Thank johnwK8439TQ
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear johnwk8439TQ, Thank you for your 4-star review! I am very pleased to hear that Ray was able to help you during your stay. I will be sure to share your comments with him and the rest of the staff. Sincerely, Kristan D. General Manager More 

Grand Rapids, Michigan
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 7, 2016

Our business conference was here in Grand Rapids again, so I decided to stay at the Holiday Inn Express. I was here last year and had a very pleasant time; so I figured why not again? The staff was friendly, my room was spotless, and the breakfast was better than normal hotels. Everything went perfect and how a hotel night... More 

Helpful?
1 Thank Kardokh p
Kristan D, Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Thank you for your wonderful review. I'm glad your stay was just as enjoyable as your first one; we love hearing that. Are you signed up with IHG rewards? Its our worldwide rewards system that helps you accumulate points and redeem them once enough points are allocated. If you are not an IHG member, I would love to help sign... More 

Sterling, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 5, 2016 via mobile

Positives were that it was clean and nice. The rooms were what you'd expect from a suites hotel. The pool was a little small but otherwise pretty nice. The breakfast was good but we were there on a holiday weekend and there were so many people that there was chaos. We stayed for 4 days and the food ran out... More 

Helpful?
Thank Kevin N
Kristan D, Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Kevin, Thank you for you response and feedback. I will make sure that my Breakfast Cook is aware of the situation with refilling food; however, I am glad that you did enjoy your breakfast, it is the most important meal of the day! Also, I will discuss the situation with my maintenance manager and make sure that this doesn't... More 

Appleton, Wisconsin
Level Contributor
127 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 15, 2016

The only thing that stands out to me from our 2 night stay at the Holiday Inn Express is that the security at the hotel was very helpful in breaking up a rambunctious group of teens that decided they wanted to have a party here. Other than that, the hotel is what you would expect for a Holiday Inn Express... More 

Helpful?
1 Thank gopackgoXO
Kristan D, Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear GopackgoXO, Thank you for your review. We appreciate you recognizing our security and acknowledging their efforts in breaking up the party. Security is very important at our property as we want our guests to feel safe and at home. We hope to see you again at the Holiday Inn Express. Best regards, Hannah B Sales Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 13, 2016

Note. The have bottled water only for higher status members and rest of the guest are out of luck even if you say you want to buy one and even if its in the mid night. A/C noisy. horrible service and subpar rooms. Wifi is erratic and hardly works. No point in going on just a terrible experience for even... More 

Helpful?
1 Thank Mo G
Kristan D, Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Mo, Thank you for your review. A dilemma like this should have never occurred over a bottle of water. I have relayed your message to the worker on duty and our General Manager. We hope that you give us another chance to re-write our wrongs. Please personally contact me for a easy, friendly, and efficient reservation. Best regards, Hannah... More 

Lansing, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 17, 2016

I was very disappointed with my stay. Front desk said nothing to welcome me and we're not the slightest bit friendly. That set the tone for my visit. Room was not clean. Thin layer of dust and grime on the furniture. Beds uncomfortable.

Helpful?
1 Thank Joanne S
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Joanne, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 17, 2016

It is exactly what one expects from a Holiday Inn Express. It was clean, staff was polite. That is what I was looking for, and what I got. Hotel was quiet. Breakfast was good. Quick commute into Downtown.

Helpful?
1 Thank Christian E
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear Christian, Thank you for your kind review. I am glad that you found what you were looking for at our hotel. We would love to have you back in the future. Sincerely, Kristan D. General Manager More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 12, 2016

Small but absolutelly gorgeous for the rate they offer... The style of the West Peninsula with all the hospitality of Holiday Inn's. The service was great and is close to the airport and other places of interest.

Helpful?
1 Thank xahuk
Kristan D, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review

Dear xahuk, Thank you for taking the time to review our hotel. Our staff takes pride in providing great service so I will be sure to give them your feedback. We hope to welcome you back in the future. Sincerely, Kristan D. General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Join us at the newest Holiday Inn Express in Grand Rapids, MI!The Holiday Inn Express Grand Rapids Airport Hotel provides quality and comfort with a unique twist...all rooms are suites! The Gerald R. Ford International Airport (GRR) is located only 3 miles from this airport hotel and our complimentary airport shuttle service will have you there in minutes.Amenities abound at the Holiday Inn Express Grand Rapids Airport. Stay Smart with Express Start breakfast served daily (including those irresistible cinnamon buns) and hot coffee offered round the clock. When you arrive, take a dip in our indoor pool or shoot hoops at the backyard sport court. If there is work to be done, you ll love free wireless Internet throughout the hotel and complimentary business center services.The Holiday Inn Express Grand Rapids Airport guests often visit nearby local Grand Rapids businesses including Steelcase Headquarters, Amway, Cascade Engineering, and Meijer among others.Holiday Inn Express Grand Rapids Airport is family and group friendly too, located next door to the MVP Sports Fieldhouse. We are also situated within walking distance of Cascade Meijer and Macaroni Grill, 2 miles from the Woodland Mall and Centerpointe Mall, 2 miles from Celebration Cinema, and only 5 miles away from the Frederik Meijer Gardens. The sandy beaches of the Lake Michigan shore is only a 35 minute drive. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Grand Rapids Airport

Address: 5401 28th Street Ct SE, Grand Rapids, MI 49546-6772
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $117 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grand Rapids Airport 2.5*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Priceline, Travelocity, Odigeo, Expedia and IHG so you can book your Holiday Inn Express Hotel & Suites Grand Rapids Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Grand Rapids Airport
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Holiday Inn Express Grand Rapids
Hotel Style:
#15 Family Hotel in Grand Rapids
#16 Business Hotel in Grand Rapids
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