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Courtyard Grand Rapids Downtown

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11 Monroe Avenue NW, Grand Rapids, MI 49503
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309 Reviews from our TripAdvisor Community

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Showing 306: English reviews
Willowbrook
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Our 5th fl. room appeared to have been recently refurbished. It was clean and fresh. Bed was firm but comfortable. Staff was friendly and helpful. We were lucky and got a parking space in garage at check-in but every time you take the car out you better hope you can get a space again. Might be tricky if hotel was... More 

Helpful?
Thank LFL101
Tracy356, Manager at Courtyard Grand Rapids Downtown, responded to this review

Dear LFL101- Thank you for your feedback regarding your recent stay. We're happy to hear you were pleased with your room! We apologize that the parking seemed confusing. Though our staff and valets are very knowledgable and helpful to advise on parking and getting around, we are actually working on a map for guests as an additional assistance. We hope... More 

Kalamazoo, Michigan
Level Contributor
191 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed on the 7th floor, which was very nice with recently updated room. This was on par as to what I would expect from a Courtyard in regard to offerings. The bed linens were clean, and the comfort so-so. At least for my personal tastes. They have on restaurant, The Bistro, in the hotel beyond their "marketplace". However you... More 

Helpful?
Thank LifeisTooShort69
Tracy356, Manager at Courtyard Grand Rapids Downtown, responded to this review

Dear LifeisTooShort69- We're happy to hear that you were pleased with your accommodations and our convenient location to all the great things to do in the downtown area. We apologize that you had an issue with parking. We offer both a self park lot and valet, but being in the heart of the downtown entertainment district, they can sometimes fill... More 

Philadelphia, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I stayed on a Thursday night. This hotel was extremely overpriced for what it is. Paid $229 before taxes/fees, $263 after. For ONE night, on a THURSDAY! I picked it's location because it was in walking distance to the brewery. The room was very outdated. Apparently they are currently performing upgrades, but it is long overdue. Old carpets. The room... More 

Helpful?
1 Thank John S
Tracy356, Manager at Courtyard Grand Rapids Downtown, responded to this review

Dear John S- Thank you for your feedback. We're sorry to hear that you were seemingly unimpressed with your accommodations. If you are ever disappointed in a room, we encourage you to let us know right away so we can attempt to find another room, if available, that may be more to your liking. We're very excited to start rolling... More 

Sao Paulo, Brazil
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Convenient location and friendly service. Room was large and clean. One of our rooms smelled like it had been a smoking room, or maybe the room downstairs. The other room was fine. Parking is available, baker or self park in the basement. Handy little store in the lobby with a few local beers and ice cream- the essentials!

Helpful?
Thank Muchadew
Tracy356, Manager at Courtyard Grand Rapids Downtown, responded to this review

Dear Muchadew- Thank you for choosing to stay with us on your recent visit to Grand Rapids. We appreciate your compliments on our facilities, staff and amenities! We're sorry to hear that one of your rooms had a smoke-like odor. Would you mind sending us a direct message with that room number so we can investigate it further? We are... More 

Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Signs posted around the lobby apologize for noise and inconvenience of construction, as an updating is currently under way. I noticed a bit of noise, but not bad and not during the night. Staff were friendly and I have no major complaints. But the place needs updating to keep pace with the other excellent downtown GR hotels, which is, I'm... More 

Helpful?
1 Thank Kevin S
Tracy356, Manager at Courtyard Grand Rapids Downtown, responded to this review

Dear Kevin S- Thank you for sharing your feedback with us. We're happy to hear that our efforts to minimize the noise of our remodel are working. While we understand remodeling can be a bit of an inconvenience, we're so excited to be able to reveal our newly remodeled space soon. We think our guests will be as pleased as... More 

Alexandria, Virginia
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed June 9, 2016 via mobile

This hotel is currently undergoing renovation. My room was very dated and worn. Valets are friendly and knowledgeable, but reception staff is below average. Elevators are old and slow. Typically will need to wait more than 5 minutes for one to arrive. Then share it with housekeeping. Makes for a crowded ride.

Helpful?
1 Thank Sara E
Tracy356, Manager at Courtyard Grand Rapids Downtown, responded to this review

Dear Sara E- Thank you for your feedback. We understand that renovating sometimes comes with minor inconveniences, but we're very excited to be able to unveil our new look and feel very soon! We apologize that you were not entirely pleased during your visit. We appreciate your patience and hope you'll enjoy it as much as we do when it's... More 

Cedar Rapids, Iowa
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 6, 2016

We stayed here over Memorial Day weekend while visiting our daughter who is in Grand Rapids for a summer internship. Our daughter is staying at GVSU, which was why we chose this hotel - it's right over the bridge from GVSU. Not only was this in a great location, close to many bars and restaurants and right on the river,... More 

Helpful?
Thank Larry S
Fair Lawn, New Jersey
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

Our recent stay at the Courtyard was excellent. The rooms were comfortable and clean. The staff was friendly helpful and professional. We had breakfast in the restaurant, food and service really great. Would highly recommend the property and will definitely come again.

Helpful?
Thank mary p
Midland, Michigan
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed April 20, 2016

The hotel is very nice. We stayed there because it is the most cost-friendly hotel that is attached to Van Andel Arena by a covered walkway. All of the amenities are nice and the staff is friendly. One thing to watch for is that parking is quite expensive, something like $16 to self park and $20 or $25 for a... More 

Helpful?
1 Thank sbejcek01
Mount Pleasant, Michigan
Level Contributor
5 reviews
4 of 5 stars Reviewed April 9, 2016

The Courtyard by Mariott is an affordable hotel located in the heart of down-town Grand Rapids. The service is good and the rooms are clean and spacious. The hotel is in close proximity to many downtown attractions. It is connected to other downtown locations via a protected walkway which makes touring the downtown pleasant during winter months. My only complaint... More 

Helpful?
Thank SilasM64
Tracy356, Manager at Courtyard Grand Rapids Downtown, responded to this review

Dear Schmoo64- Thank you for your kind review! We're happy you enjoyed our facilities and the location worked well for your visit to Grand Rapids. If you make it back again in the future, we hope you'll allow us to serve you again! At your service, Tracy More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
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About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Courtyard Grand Rapids Downtown

Address: 11 Monroe Avenue NW, Grand Rapids, MI 49503
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $227 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Grand Rapids Downtown 3*
Number of rooms: 214
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Also Known As:
Courtyard By Marriott Grand Rapids Downtown Hotel Grand Rapids
Grand Rapids Courtyard
Grand Rapids Marriott
Hotel Style:
#10 Business Hotel in Grand Rapids
#10 Romantic Hotel in Grand Rapids
#13 Family Hotel in Grand Rapids
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