We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Crowne Plaza Grand Rapids (Airport)

Expedia.com$109*
View Deal
06/04/2017 06/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Crowne Plaza Grand Rapids (Airport)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

291 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Crowne Plaza Grand Rapids (Airport)
See the most recent reviews
Showing 286: English reviews
Reviewed October 19, 2014 via mobile

There are a lot of hotels around this area. The Crowne really doesn't stand out to me, however, it was the only place we could get a room over the weekend. I'm sure it had something to do with the price.... The room was nice, clean, and quite. The price for the room was a bit much for, well, nothing...

 Report
Helpful?
Thank MItravelopinion
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear MItravelopinion, Thank you for taking the time to review your stay. On behalf of the Crowne Plaza Grand Rapids, we apologize that our hotel did not meet your expectations. If you had suggestions as to how we could have improved your stay, please feel free to email cvo@crowneplazagr.com. We appreciate your business and hope you will give us another...

Clarkston, MI
Reviewed October 11, 2014

Stayed here for a business function. The hotel is large (300 rooms) with a labyrinth of very long hallways. The room was spacious, clean but in need of an update. The carpet and upholstered chair were very worn. My room faced the highway which was very loud. The pool area looked nice. The bar/restaurant were over lit and lacked any...

 Report
Helpful?
Thank klenc
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear klenc, Thank you for taking the time to review your stay. We are happy to hear that you found our hotel spacious and clean. That being said, we will be sure to take your suggestions into consideration when considering areas of improvment. Thank you again for your candid review. We appreciate your business and hope to have the opportunity...

Benton Harbor, Michigan
Reviewed October 11, 2014

This was the worst experience I've had with a hotel in a long time. My wife made reservations 2 months ago and when we tried to check in on 10/6/14, we were told that the reservation department canceled our reservation one day after it was made. We were never notified of the cancellation until we tried to check in. The...

 Report
Helpful?
Thank Dustin S
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Dustin S, Thank you for taking time to write this review. We truly appreciate your candid feedback regarding your recent stay with us. I'm very concerned with the comments you made specifically about your reservation and the room condition, and we would welcome the opportunity to address your comments personally with you over the phone. Please feel free to...

Fort Wayne, Indiana
Reviewed October 8, 2014

I have been staying here for many years for my company trade show. This time, I had lost my confirmation and called, only to be told that there was no reservation in either my or my roommate's name (my roommate had already checked in). I thought maybe I had the wrong hotel. Not the case. I drove there and went...

 Report
Helpful?
Thank Dean R
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Dean R, Thank you for taking the time to review your stay. We apologize for any inconvenience you experienced with our front desk staff. The Crowne Plaza Grand Rapids strives to be the place to stay, therefore, we have forwarded your experience to our Guest Service Manager, Nicki Kindt. If you had any further details about your experience, please...

Buckley, Michigan, United States
Reviewed September 29, 2014

Decent hotel. Rooms are clean and spacious. Staff is very friendly. I stayed here fro 5 days for a business trip. The only downside is the walls are quite thin, and i could hear everything going on in the hallway. The beds were also a little firm to my liking. Good stay but will probably not return unless it is...

 Report
Helpful?
Thank Lisa Y
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Lisa Y, Thank you for taking time to review your stay. We are glad to hear that you enjoyed our rooms. That being said, we apologize for any inconvenience you faced regarding your sleep quality. If you had any other suggestions as to how we could earn another two stars from you, please feel free to email us at...

Midwest
Reviewed September 17, 2014 via mobile

Stay in hotels 100+ nights a year and this crowne was great. Conference room set up perfect as requested in contract. 2 pm late checkout so 4 up could br her nap. Ordered dinner from restaurant. Great free nacho bar by the way. They forgot the soup but discovered the error and delivered it before I could call. Excellent customer...

 Report
Helpful?
Thank Travel2Much_2008
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Travel2Much_2008, Thank you for taking the time to leave us your feedback. We are pleased to hear that your stay with us exceeded your expectations. We will be sure to forward your compliments to our Banquets department and Food and Beverage department so we can give praise where needed. We hope to have the opportunity to welcome you back...

Reviewed September 14, 2014

Our retiree group of 82 people recently stayed at the hotel, and had a great experience. The rooms were spacious, clean and well maintained, and the food was excellent. In additional, the staff was responsive and friendly, and everything went off as scheduled. The Crowne Plaza has a number of different size meeting rooms which met out needs perfectly. Other...

 Report
Helpful?
Thank Rydellbob
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Rydellbob, Thank you for taking the time to review your stay. We are happy to hear that you enjoyed our sleeping rooms, meeting rooms, location, complimentary wi-fi, complimentary airport shuttle, helpful staff, and food. Thank you for choosing the Crowne Plaza Grand Rapids as your place to stay. We hope to have the opportunity to welcome you group back...

Au Train, MI
Reviewed September 13, 2014

This was our first stay at a Crowne Plaza Hotel. We had an excellent two night stay this week. The hotel is very clean. The rooms are large and well appointed. The linens were crisp and the pillows were soft. The staff was extremely friendly...every staff person we encountered spoke to us and was very polite. All in all, we...

 Report
Helpful?
Thank Jim S
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear jim5176, Thank you for taking the time to review your stay. We are very happy to hear that you enjoyed our rooms, linens, and staff. We will be sure to forward your compliments to the proper departments. Thank you again for your generous feedback. On behalf of the Crowne Plaza Grand Rapids, we appreciate your business and hope to...

Harrison Township
Reviewed September 3, 2014

Stayed here for a weekend while attending a soccer tournament. The hotel was clean, comfy beds and had a great free hot breakfast buffet. The outdoor pool area was nice with an outdoor tiki bar. What more could ask you? I would definitely return. Also located very close to restaurants and shopping.

 Report
Helpful?
Thank scraphappy28
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear scraphappy28, Thank you for taking the time to review your stay. We are happy to hear that you had a pleasant experience at our hotel and enjoyed our rooms, pool area, and convenient location. We will be sure to forward your compliments about our breakfast and outdoor tiki bar to our Food and Beverage department so we can give...

Sedro Woolley, Washington
Reviewed September 2, 2014

This hotel has the ability to be a very nice hotel but it will take some work. The layout of the hotel is very poor because the rooms are hard to get to, expect to walk to and from your room. If you need to charge devices, good luck because there are only a couple of outlets. Like most older...

 Report
Helpful?
Thank Nate R
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Nate R., Thank you for your candid review. We are indeed an older and larger hotel looking for ways to continually update. If you had any further suggestions, please feel free to contact us at cvo@crowneplazagr.com. Our guest feedback allows us to identify future room for improvement. Thank you again for taking the time to review your stay. Best,...

Questions? Get answers from hotel staff and past guests. Ask a question

171 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (104)
Viewed
Bathroom (13)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (26)
Viewed
View from Room (1)
Viewed
Dining (1)
Viewed
Other (59)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (67)
Viewed
Room/Suite (26)
Viewed
Dining (10)
Viewed
Pool/Beach Area (7)
Viewed
Hotel & Grounds (5)
Viewed
Business Center/Function Rooms (8)
Viewed
Other (11)
06/04/2017 06/05/2017
Hotels you might also like...
Travelers also viewed these Grand Rapids hotels
1.2 mi away
DoubleTree By Hilton Grand Rapids Airport
2.5 mi away
Holiday Inn Grand Rapids - Airport
1.9 mi away
Comfort Inn Airport
Comfort Inn Airport
#8 of 49 in Grand Rapids
417 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Best Western Hospitality Hotel & Suites
0.3 mi away
Econo Lodge & Suites
Econo Lodge & Suites
#17 of 49 in Grand Rapids
163 reviews
1.6 mi away
Wyndham Garden Grand Rapids Airport
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more   less 

Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th St SE, Grand Rapids, MI 49546-6904
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $129 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Travelocity, Hotels.com, Hotwire, Priceline, Cancelon, TripOnline SA, getaroom.com, HotelQuickly, HotelsClick and HRS so you can book your Crowne Plaza Grand Rapids (Airport) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Grand Rapids (Airport) staff and other travelers.
1 question
Ask a question
over a year ago

See all questions (1)

Questions? Get answers from Crowne Plaza Grand Rapids (Airport) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“its a very large property. if you don't like to walk far ask for a room close to the lobby.”
248tomr, Jan 27, 2017 | Read review
“The room was quite becasue I was a mile away from everything!”
katwoman22, Sep 27, 2016 | Read review
“Be aware, if you say "away from elevator" you will be a mile from it. Upper floor very quiet.”
MaryZ106, Aug 29, 2016 | Read review
“First floor walk-out rooms to the patio area are either very desirable or not desirable depending on your point of view. :-)”
oldpuck, Aug 26, 2016 | Read review
“Find another hotel.”
  • Dirt and scum on the smoke detector.
  • More of the disgusting bathroom door.
  • The condition of the bathroom door.
  • Big gaping hole that apparently used to contain a refrigerator. Now caked with dust.
  • Another shot of what is considered the
  • What is considered to be a
  • The condition of the wall outlets. Things you plug in just fall out.
  • Disgusting lampshade.
HawksFan73, Jul 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$109* /night
View Deal
TripAdvisor$109
Booking.com$109
CrownePlaza.com$109
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates