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Crowne Plaza Grand Rapids (Airport)

CrownePlaza.com$109*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Crowne Plaza Grand Rapids (Airport)
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292 Reviews from our TripAdvisor Community

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Showing 287: English reviews
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Reviewed 4 days ago NEW

Charlie helped us with out quick check in, there’s a pool, sauna and a lovely spacious restaurant. Rooms were super comfortable, fresh towels all that jazz, they also had these beautiful complimentary face creams and air freshener spray for our pillows, so lovely. Our room had two soft beds, and a small balcony which was overlooked a green courtyard. Wifi...

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Helpful?
Thank Tamara H
Lake City, Michigan
HOTEL’S FAVORITE REVIEW
Reviewed January 27, 2017

my wife and I chose this property for its close proximity to the airport and because we are IHG members. we were very pleased with our greeting, the service overall, and the property itself. we ate in the bar and had very good meals, then swam in the pool, enjoyed the hot tub and sauna. everything was very nice and...

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Helpful?
Thank Tom R
About Hotel's Favorite Review
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Tom- Thank you for taking the time to leave your review on our property. We are pleased to hear that you enjoyed your time with us! I will be sure to pass your kind words along to our staff! We hope to have the opportunity to host you again! Safe Travels, Brittany Bindon

Bolingbrook
Reviewed 6 days ago NEW

My son and I stayed at the Crowne Plaza during a baseball tournament and we found the hotel to be nice. The overall appearance of the hotel was very clean and maintained but the hotel is definitely in need of some updating. When we got to our room it was fine, the beds were comfortable but there were no towel...

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Helpful?
Thank jenjm98
Louisville, Kentucky
Reviewed 4 weeks ago

I was in town on business and stayed here. Convenient to everything. Spacious, clean and well-furnished rooms. The beds were extremely comfortable, too. I would highly recommend this hotel to anyone traveling in the Grand Rapids area!

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Helpful?
Thank Steve H
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Hello Steve! Thank you so much for taking your time to review our property! We are excited to hear that you enjoyed your stay with us! We take pride in making sure our guests are welcomed and comfortable. I will be sure to pass your review along to our staff. We hope to have the opportunity to host you again!...

Reviewed April 20, 2017 via mobile

I stayed here two night due to a training for work at this location. The room was clean and comfortable. The only thing missing was a mini fridge. It was close to great shopping and dining. I would stay here again for business or pleasure.

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Helpful?
Thank Cheree C
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Cheree- Thank you so much for taking your time to leave your review on our property. We are pleased to hear that you enjoyed your stay with us! We take pride in making sure our guests are taken care of. In regards to the mini fridge, unfortunately, we do not have them stocked in the rooms, but you can...

Tulsa, Oklahoma
Reviewed April 10, 2017 via mobile

The hotel stay was fine. If you want to use the pool or hot tub, they actually have lots of kids Birthday/pool parties here, so you might have lots of company. We're truck drivers and stay in hotels almost weekly. My wife asked where the laundry was located and was informed, with a huff by the guy behind the counter,...

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Helpful?
Thank dei592016
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for taking your time to leave your comments on our property. We value your feedback as we strive to improve with each and every stay. We are glad to hear that overall, you enjoyed your stay with us. With the spring season upon us, we are starting to see more children and their families staying at...

St. Louis, United States
Reviewed April 2, 2017

I arrived at 9pm in the evening to a room not ready for occupancy. The hotel clerk quickly sent up another room key to avoid the trouble of lugging my stuff down to the front desk. The hotel room does not have a fridge and the in-room carpets are In need of replacement. In general, the hotel room was larger...

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Helpful?
Thank Robyn O
CrownePlazaGR, Sales Assistant/Social Media Coordintor at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Robyn- Thank you for taking your time to leave your comments on our hotel. We appreciate all the feedback that we get so that we may improve with each and every stay. We are sorry to hear that someone tried to break into your car during your stay, but pleased that management was quick to respond. We also apologize...

Byron Center, Michigan
Reviewed March 29, 2017

Aryana’s Karaoke Meal It took several years to come up with the ideal meal when, singing karaoke. A singer has some meal eating issues that don’t affect the listening crowd. First, he is at Aryana’s for up to four hours. So, how could a meal be kept warm for even an hour? All others going to a restaurant, eat their...

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Helpful?
Thank Kenneth F
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Kenneth- Wow! We are happy to hear that you enjoy Karaoke at our onsite restaurant! It's great to hear that you seem to have a system working for you when it comes to food and drinks, so that everything still meets your standards for quality. I am glad to hear that our servers and cooks were able to accommodate...

Reviewed March 15, 2017

I loved my stay at Crowne Plaza in Grand Rapids. Tim at the front desk was very polite accommodating. The room was comfortable and even had complimentary aromatherapy lotion and oil. With the good price and good location I recommend this hotel to anyone staying in the Grand Rapids area!

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Helpful?
Thank Jeff H
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Hi Jeff! Thank you for the kind review. We are pleased to hear that you enjoyed your time with us and especially found out staff to be accommodating to your needs. I will be sure to pass your words along to our management team. We hope to have the opportunity to host you again! Best Regards, Brittany Bindon

Reviewed March 14, 2017 via mobile

This place was very comfortable and clean. They have lots of amenties, I didn't have time to use.. Looks like a fun place to bring a family in the summer with outdoor and indoor pool. The staff was friendly and the on site restaurant is delicious! I had no problems and will definitely stay here again if back in the...

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Helpful?
Thank Brandi B
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Brandi- Thank you so much for taking your time to leave your comments on our property. We are so happy to hear that you enjoyed your time with us! I will be sure to pass your kind words along to our management team and staff. Our number one priority is your satisfaction and we are happy to have achieved...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more   less 

Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th St SE, Grand Rapids, MI 49546-6904
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $128 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Grand Rapids (Airport) staff and other travelers.
1 question
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over a year ago

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Questions? Get answers from Crowne Plaza Grand Rapids (Airport) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“its a very large property. if you don't like to walk far ask for a room close to the lobby.”
248tomr, Jan 27, 2017 | Read review
“The room was quite becasue I was a mile away from everything!”
katwoman22, Sep 27, 2016 | Read review
“Be aware, if you say "away from elevator" you will be a mile from it. Upper floor very quiet.”
MaryZ106, Aug 29, 2016 | Read review
“First floor walk-out rooms to the patio area are either very desirable or not desirable depending on your point of view. :-)”
oldpuck, Aug 26, 2016 | Read review
“Find another hotel.”
  • Dirt and scum on the smoke detector.
  • More of the disgusting bathroom door.
  • The condition of the bathroom door.
  • Big gaping hole that apparently used to contain a refrigerator. Now caked with dust.
  • Another shot of what is considered the
  • What is considered to be a
  • The condition of the wall outlets. Things you plug in just fall out.
  • Disgusting lampshade.
HawksFan73, Jul 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
CrownePlaza.com
$109* /night
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Prices are for 1 room, 2 adults
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