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Crowne Plaza Grand Rapids (Airport)

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Crowne Plaza Grand Rapids (Airport)
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257 Reviews from our TripAdvisor Community

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Showing 252: English reviews
Garden City, Michigan
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were with a youth soccer group and the inside and outside pool + hot tub was great and there is a large patio area with tables which was perfect for the team and birthday pizza and cupcakes. Another team had a pizza party nearby. Plenty of room. A Tiki Bar opened on the patio on Saturday evening as well.... More 

Helpful?
1 Thank oldpuck
Austin, Texas, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I'm extremely disappointed with the Crowne Plaza Grand Rapids. I am a national speaker and do trainings all around the country. I was scheduled at this hotel to provide a training and materials for the training were mailed to me. I requested these materials and was only given 2 of the 3 packages sent to me. I left the hotel... More 

Helpful?
Thank Sunny D
Archbald, Pennsylvania
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Rooms are in desperate need of repair. Gobs of caulk on the floor of the bathroom to patch probable leaks, broken lamp shades and worn carpeting and furniture. For close to $300 a night I expected something a bit better.

Helpful?
Thank Phil S
Marysville, Michigan
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

staff very friendly, pool area was great, rooms were clean, except bathroom walls and shower wall area they need to put more time into cleaning bathrooms, and we were there for 2 nights the 2nd day we wanted our room cleaned it did not get cleaned until after 5pm. I went with a group of people, the people that wanted... More 

Helpful?
Thank seeyoulater10
Northville, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I spent one night at this hotel 3 days ago with tween and teenage boys, on our way to Michigan's Adventure. The boys helped pick it online as they loved the pool. The pool did not disappoint, for certain! The indoor-outdoor feature was a hit, as was the hot tub. It was a bit crowded on a Saturday night, but... More 

Helpful?
1 Thank lizvallespir
Boulder, Colorado
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When I drove up to this hotel I got really nervous, especially after reading some of the negative reviews. The exterior is worn and the landscaping is overgrown, outside the hotel and in the courtyard around the pool. The lobby was OK - it looked updated. The indoor/outdoor swimming pool was a nice feature - too bad the tables and... More 

Helpful?
Thank Marni S
IHGService, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Marni S, Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you had a satisfactory stay at our property. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.... More 

Sacramento, California
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 20, 2016

Motel in not right on 28th Street, therefore quieter. Our room with a small patio was right on the pool. Way cool. Clean with very nice dining for included breakfast. As always, the people make the experience. TV was malfunctioning continuously, hence four stars.

Helpful?
Thank MichaelDF442KT
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for taking the time to review our hotel. We appreciate all feedback. We are pleased to hear that you enjoyed your stay with up and enjoyed our indoor/outdoor pool. As for the TV's, I will let maintenance know about the malfunctions. Again, thank you for the review. Safe Travels, Brittany Bindon More 

Kentucky
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 13, 2016

Recently visited the area. Choose this hotel because it offered free shuttle service to and from the hotel. Room was clean. Pool area seem extremely spacious and very nice but we weren't able to enjoy it due to our traveling schedule. There is a restaurant on-site as well. Good hotel.

Helpful?
1 Thank Crittle72
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Valued Guest- Thank you for taking the time to review our hotel. We are glad that you enjoyed your stay with us! We hope to see you again for future travel, and perhaps you'll be able to use the indoor/outdoor pool. Safe travels, Brittany Bindon More 

Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 10, 2016 via mobile

We only stayed here one night, the service was excellent. Bre at the front desk gave us suggestions for dinner and even offered a discount coupon. Ada in the restaurant was very attentive and friendly. This place is a gem, they have a great indoor/outdoor pool and courtyard area.

Helpful?
Thank Melissa G
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Melissa- Thank you for taking the time to review our hotel. We are excited that you enjoyed your stay with us and that our staff was there to enhance your experience. Our number one priority is your satisfaction. I will be sure that Bre and Ada hear your praise. Thank you again and safe travels, Brittany Bindon Sales Assistant/Social... More 

Huntley, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 9, 2016

Wow. Where do I even begin? The owners of this hotel should be embarrassed by the condition of this property. It is so incredibly dirty and has not been updated probably since it opened. It is dark, dirty, devoid of any character or anything appealing whatsoever. The elevators are in terrible condition, with cracked tile floors in both of them.... More 

Helpful?
2 Thank HawksFan73
IHGService, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear HawksFan73, Thank you for staying with us and taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am truly sorry to hear that you were not satisfied with your overall hotel stay experience... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more   less 

Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th St SE, Grand Rapids, MI 49546-6904
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $122 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza
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