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Crowne Plaza Grand Rapids (Airport)

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Crowne Plaza Grand Rapids (Airport)
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273 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Reviewed 4 days ago NEW

This stay was better than previous ones! They have been making improvements! Still could use some more. Phone skills could be improved when calling the hotel. The girl who checked us in was helpful and nice but could act friendly and smile more. The women who seemed to be the front desk supervisor was very friendly! We have always used...

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Helpful?
Thank srichards001
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you so much for your review! We are pleased to hear that you enjoyed your time with us! We are continuously making improvements on our property for our guests satisfaction. I will be sure to pass your kind words along to our staff! I will be sure to also let our housekeeping department know about your comments...

Hyderabad
Reviewed 3 weeks ago

Always been to grand rapids on business. Stayed at this hotel for one night. Hotel is close to the airport and very convenient for business in an around industry in the area. Apart from this, i did not find the hotel worth the Crowne Plaza Brand. The cab services at the Grand rapid airport is very good and polite so...

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Helpful?
Thank pkbdas
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you so much for taking the time to leave your comments on our property. Your feedback is extremely valuable to us as we strive to improve with each and every stay. Our guests satisfaction is our number one priority and we regret that we did not meet your standards. I will be sure to pass your words...

Birmingham, Alabama
Reviewed 4 weeks ago

Upon arrival, yes, rooms were ready. Not the cleanest. Drink rings on the desk, bathroom door has hair stuck to it. PLUS... when we requested a fridge for the room to keep our food fresh, we were told, by the desk clerk, who was very short and curt with her rude reply,... it's $10 plus tax! FORGET IT! This will...

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Helpful?
Thank Pro Coach O
CrownePlazaGR, Sales Assistnat/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for taking the time to leave your comments on our property. We value your feedback as we try to improve with every review we receive. I am sorry that your stay wasn't the best and that your room was not up to standards. I will pass that note along to our head of housekeeping so we...

Toronto, Canada
Reviewed 4 weeks ago

The rooms are a bit dated, and restaurant food left something to be desired. The halls are somewhat of a maze as well. That being said, the location is great for early morning flights out of GRR, and the staff is very friendly. If you have an early flight and need a place in a pinch, this is a good...

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Helpful?
Thank Andrew3636
CrownePlazaGR, Sales Assistnat/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for taking your time to write your comments about our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I would like to apologize that you found your time with us to be less than pleasant. I will be sure to pass your words along about out...

Atlanta, Georgia
Reviewed December 6, 2016

Front desk staff warm, put off I arrived. Waiting 5 minutes while sole front desk person handling issues on phone. Spire guest, no apparent upgrade. Room did have access to concierge lounge, which looked like it was serving leftovers from the restaurant. Not many lounges serve chicken cacciatore and pie, old looking cheese cubes. Is that what corporate IHG wants...

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Helpful?
Thank J G
CrownePlazaGR, Sales Assistant/Social Media Coordinato at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you so much for taking your time to write your comments about our property. We are sorry to hear that your stay with us was less than pleasant. I will be sure to personally bring your review to our housekeeping staff about the hallways and then the kitchen staff about our food served in our lounge. We...

Detroit, Michigan
Reviewed November 1, 2016

Hotel is older, but was very clean. Close to the airport, but definitely not a busy hotel. Lobby is very clean and large. Rooms were clean, on the small side and beds need to be replaced. Saw maybe two other people during our entire stay there, almost felt like we had the hotel to ourselves. Lots of banquet rooms but...

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Helpful?
Thank michvaca
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for taking your time to write your comments about our property. I am pleased to hear that you enjoyed your stay with us! We hope to have the opportunity to host your for future travel. Best Regards, Brittany Bindon Sales Assistant/Social Media Coordinator

Clare, Michigan
Reviewed October 24, 2016

I booked this hotel because I had a free night stay coupon. Upon calling I was informed I would need a credit card on file for incidentals but no charges would be made on the card. Upon arrival to the hotel, I handed them my card and ID. Then was informed my card was declined. I had never been told...

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Helpful?
Thank Nanners93
CrownePlazaGR, Sales Assistnat/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you so much for taking the time to write your comments on our hotel. I am sincerely sorry to hear that your stay with us was less than pleasant. I will be sure to pass your comments along about our Front Desk staff to our management team. I will also let maintenance know about the issues you...

Ludington, Michigan
Reviewed October 22, 2016

Stayed one night on may way through town, and although it was maybe average for cleanliness and condition, it could be as it probably was in the past, it seems it may have been a 4 star or better hotel at one time. I was disappointed to find cigarette butts on the balcony and there were people outside smoking at...

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Helpful?
Thank David W
CrownePlazaGR, Sales Assitant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear David- Thank you so much for taking the time to review our property. I am sorry to hear that your experience with us was not the best. I will be sure to pass your comments about our balconies onto our housekeeping department. We hope to have the opportunity to host you again. Best Regards, Brittany Bindon Sales Assistant/Social Media...

Grayling, Michigan
Reviewed October 16, 2016 via mobile

We really enjoyed our stay there nice and comfortable room great service nice little restaurant and bar shuttle service to the airport is a real bonus driver very friendly nice new clean van quick service will definitely make this my next stop again when we are flying out of GR

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Helpful?
Thank Pete K
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for taking your time to write about your stay with us. We are excited to hear that you enjoyed your stay with us! I will be sure to pass your compliments to our shuttle driver. Safe Travels! Brittany Bindon Sales Assistant/Social Media Coordinator

Grand Haven, Michigan
Reviewed October 12, 2016

We attended Karaoke/w Robert in the lounge area of this hotel on a tuesday night. Karaoke started at 7 until 11pm. Great DJ he had over 1000 songs to choose from, some sang oldies but goodies other sang from the top ten pick. Wait staff very friendly , food is awesome and everyone had a great time, there were 12...

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Helpful?
Thank Nancy K
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Nancy- Thank you so much for your review! We are pleased to hear that you came out and enjoyed Karaoke Night! I'm also happy to hear that our staff was accommodating and our food met your standards. We hope to see you again and soon! Best Regards and Happy Singing, Brittany Bindon Sales Assistant/Social Media Coordinator

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more   less 

Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th St SE, Grand Rapids, MI 49546-6904
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $118 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Grand Rapids (Airport) staff and other travelers.
1 question
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over a year ago

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Questions? Get answers from Crowne Plaza Grand Rapids (Airport) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The room was quite becasue I was a mile away from everything!”
 of 5 bubbles katwoman22, Sep 27, 2016 | Read review
“Be aware, if you say "away from elevator" you will be a mile from it. Upper floor very quiet.”
 of 5 bubbles MaryZ106, Aug 29, 2016 | Read review
“First floor walk-out rooms to the patio area are either very desirable or not desirable depending on your point of view. :-)”
 of 5 bubbles oldpuck, Aug 26, 2016 | Read review
“Find another hotel.”
  • Dirt and scum on the smoke detector.
  • More of the disgusting bathroom door.
  • The condition of the bathroom door.
  • Big gaping hole that apparently used to contain a refrigerator. Now caked with dust.
  • Another shot of what is considered the
  • What is considered to be a
  • The condition of the wall outlets. Things you plug in just fall out.
  • Disgusting lampshade.
 of 5 bubbles HawksFan73, Jul 9, 2016 | Read review
“Clean, quiet rooms and great service”
 of 5 bubbles jessicalK5050ZA, Jul 9, 2016 | Read review
5 of 5
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