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Crowne Plaza Grand Rapids (Airport)

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Crowne Plaza Grand Rapids (Airport)
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259 Reviews from our TripAdvisor Community

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Showing 254: English reviews
Michigan
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

The room was ok, but I had better for cheaper. The cleaning staff threw out the food I had on the top of the refrigerator when they clean the room. I was planning to have that for lunch/dinner, but had to rush across the street to Meijer to grab a bite to eat. The convention areas were nice, if not... More 

Helpful?
Thank maldar
Battle Creek, Michigan
Level Contributor
150 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have to admit I was very concerned after booking my reservation based on many of the bad reviews. I had a conference to attend and I live a ways away and felt the 7:30 registration and stormy weather warranted me to stay the night before. This turned out to be a good call. I had none of the "horrible"... More 

Helpful?
1 Thank Mary Z
CrownePlazaGR, Sales Assistant at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Mary Z- Thank you so much for taking the time in writing a review for our property. We sincerely appreciate the feedback that you provided us and are always looking for ways that we can improve. We agree that a smile can go a long way and that is something that we strive to provide; a warm and welcoming... More 

Garden City, Michigan
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were with a youth soccer group and the inside and outside pool + hot tub was great and there is a large patio area with tables which was perfect for the team and birthday pizza and cupcakes. Another team had a pizza party nearby. Plenty of room. A Tiki Bar opened on the patio on Saturday evening as well.... More 

Helpful?
2 Thank oldpuck
CrownePlazaGR, Sales Assistant at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Valued Guest- Thank you for taking the time to review our property! We are thrilled that you enjoyed your stay with us, despite threats of a tornado and false fires. Happy belated birthday to your friend and we are happy that you all enjoyed our indoor-outdoor pool. We hope that you consider us next time you plan a trip... More 

Austin, Texas, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I'm extremely disappointed with the Crowne Plaza Grand Rapids. I am a national speaker and do trainings all around the country. I was scheduled at this hotel to provide a training and materials for the training were mailed to me. I requested these materials and was only given 2 of the 3 packages sent to me. I left the hotel... More 

Helpful?
1 Thank Sunny D
IHGService, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Sunny D, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.... More 

Archbald, Pennsylvania
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 20, 2016 via mobile

Rooms are in desperate need of repair. Gobs of caulk on the floor of the bathroom to patch probable leaks, broken lamp shades and worn carpeting and furniture. For close to $300 a night I expected something a bit better.

Helpful?
1 Thank Phil S
IHGService, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Phil S, Thank you for your recent stay and for taking the time to write a review. I sincerely regret that you found our rooms to be needing repair, bathroom, carpets and amenities needing replacement. We sincerely apologize for any inconvenience these aspects have caused. As a valued guest, please be assured that all comments will be acted upon... More 

Marysville, Michigan
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 4, 2016

staff very friendly, pool area was great, rooms were clean, except bathroom walls and shower wall area they need to put more time into cleaning bathrooms, and we were there for 2 nights the 2nd day we wanted our room cleaned it did not get cleaned until after 5pm. I went with a group of people, the people that wanted... More 

Helpful?
Thank seeyoulater10
Northville, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 3, 2016

I spent one night at this hotel 3 days ago with tween and teenage boys, on our way to Michigan's Adventure. The boys helped pick it online as they loved the pool. The pool did not disappoint, for certain! The indoor-outdoor feature was a hit, as was the hot tub. It was a bit crowded on a Saturday night, but... More 

Helpful?
1 Thank lizvallespir
Boulder, Colorado
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 27, 2016

When I drove up to this hotel I got really nervous, especially after reading some of the negative reviews. The exterior is worn and the landscaping is overgrown, outside the hotel and in the courtyard around the pool. The lobby was OK - it looked updated. The indoor/outdoor swimming pool was a nice feature - too bad the tables and... More 

Helpful?
Thank Marni S
IHGService, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Marni S, Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you had a satisfactory stay at our property. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.... More 

Sacramento, California
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 20, 2016

Motel in not right on 28th Street, therefore quieter. Our room with a small patio was right on the pool. Way cool. Clean with very nice dining for included breakfast. As always, the people make the experience. TV was malfunctioning continuously, hence four stars.

Helpful?
Thank MichaelDF442KT
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for taking the time to review our hotel. We appreciate all feedback. We are pleased to hear that you enjoyed your stay with up and enjoyed our indoor/outdoor pool. As for the TV's, I will let maintenance know about the malfunctions. Again, thank you for the review. Safe Travels, Brittany Bindon More 

Kentucky
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 13, 2016

Recently visited the area. Choose this hotel because it offered free shuttle service to and from the hotel. Room was clean. Pool area seem extremely spacious and very nice but we weren't able to enjoy it due to our traveling schedule. There is a restaurant on-site as well. Good hotel.

Helpful?
1 Thank Crittle72
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Valued Guest- Thank you for taking the time to review our hotel. We are glad that you enjoyed your stay with us! We hope to see you again for future travel, and perhaps you'll be able to use the indoor/outdoor pool. Safe travels, Brittany Bindon More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more   less 

Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th St SE, Grand Rapids, MI 49546-6904
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $120 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza
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