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Holiday Inn Grand Rapids Downtown

310 Pearl St NW US 131 and Pearl Street, Grand Rapids, MI 49504-5314
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Guests1 room, 2 adults, 0 children
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Traveler (27)
Room & Suite (20)
Dining (4)

About

Location
Cleanliness
Service
Value
GreenLeaders Silver level
This 175 room full-service Holiday Inn, officially relaunched in December 2009. All guest rooms have 32" HDTVs, easy chair, large work desk. Rates include complimentary on site parking and wireless internet access.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking
Free internet
Wifi
Internet
Hot tub
Indoor pool
Heated pool
Restaurant
Vending machine
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Spanish
Hotel links
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Special Offer:Members save at least 25%
Hotel deals
541Reviews9Q+A100Room tips
Traveler rating
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Popular mentions
Just terrible. Hotel is filthy and reeks of Febreze trying to cover up lord knows what. Night manager Raymond does not belong in the hospitality industry and his disrespectful hot-tempered attitude ruined what would’ve been a nice weekend away. Completely unacceptable guest service. For just a few bucks more, do yourself a favor and go somewhere else.
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Response from Heather E, General Manager at Holiday Inn Grand Rapids Downtown
Responded 4 weeks ago
Aurora915, I'm so sorry to hear about your experience. This certainly is not the experience we hope for our guests to have. Thank you for your feedback, and safe travels!
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This hotel was not clean. A pervasive smell throughout that got only worse once you got to your room. Mold growing in the shower. A hostile assistant manager named Raymond topped off this miserable experience. Fortunately was able to secure much nicer accommodations at a newer hotel with a better location and a staff that actually belongs in the hospitality industry. Oh, and it was less expensive and included breakfast.
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Response from IHGService, Guest Relations Manager at Holiday Inn Grand Rapids Downtown
Responded 2 weeks ago
Hi DO1115, Thank you for taking the time to review your stay with us. We constantly strive to provide the highest quality of service and I'm saddened to hear the lapses that made a negative impact on your experience. I'm sorry to learn that the upkeep of the room and shower is a letdown. It's with dismay to know the unpleasant smell that caused discomfort during your visit. I'm also concerned about the level of service taken to address this. What you describe is certainly not the experience we want you to remember us. I shared this with our hotel management and I trust their capability to make things right so we can serve you better in the future. I also sent you a private message to discuss this further. We hope you'll give us another chance to host your stay again and we'll do our best to make your next visit as seamless as possible it can be. Kind regards, Jomar M. Case Manager IHGService
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The room was nice and the staff was pleasant. The beds were a little too firm for my taste. I was not happy with the kids running up and down the hall at 4am. The hotel did offer sleep masks and ear plugs though...I was just afraid I would miss my training if i couldn't hear my alarm.
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My family stayed here for a tournament. The stay was great. tThe pool is a nice size, not huge, but good enough. One of the best things is they allow dogs to stay here, plus the parking is free. A huge bonus for hotels that are in downtown locations. We are even planning to stay here for an upcoming Tournament in August 2019.
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I stayed over a week for a professional conference. Found the entire hotel to be clean, quiet, and check-in/out one of the easiest I've experienced. Great location if you want to be close to downtown but not in the center of the city. I also loved that I got a recycling bin!
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PRICE RANGE
$147 - $244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn grand rapids downtown hotel grand rapids, days inn grand rapids, grand rapids days inn
LOCATION
United StatesMichiganGrand Rapids
NUMBER OF ROOMS
175
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