We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

BEST WESTERN Hospitality Hotel & Suites

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
BEST WESTERN Hospitality Hotel & Suites
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

427 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 426: English reviews
Indianapolis, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Hotel was clean. Bed comfortable. Good location. Amenities acceptable. Nice pool. Exercise room too hot with minimal equipment. Breakfast food quality very poor, ate somewhere else. A little expensive for this level of quality

Review collected in partnership with Best Western

Helpful?
Thank Clark B
Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you very much for posting your candid comments about your recent stay with us. We value specific and timely feedback from our guests. I have let our maintenance know the issue with the exercise room. If you'd like to discuss your issues further please feel free to contact me at bestwesternsales@grandhospitality.net More 

Big Rapids, Michigan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

So I have stayed at this hotel several times and usually, I am completely satisfied even if their is a problem, they are usually good about making it "right and satisfying" to me. However this experience was a nightmare!!! As I called to book my room at the "student" rate that I have so much enjoyed, I have come to... More 

Review collected in partnership with Best Western

Helpful?
Thank Brandon O
Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Dear Brandon, I apologize for the way Rose handled your gift card. You are correct that amount definitely should have been applied before holding the remaining amount for your room. This is not our standard of customer service. I am also sorry that she didn't show sympathy for a situation that should not have happened in the first place. I... More 

Chicago, United States
4 of 5 stars Reviewed 2 days ago NEW

Breakfast was better than average, staff friendly, convenient location, hotel grounds were attractive. The restaurants nearby gave a discount when presented with key card. Pool and fitness center were well maintained and nice. Staff at the front desk were knowledgeable and helpful. I was a bit put off by the fact that the exterior doors did not lock by themselves,... More 

Review collected in partnership with Best Western

Helpful?
Thank Karl V
Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you Karl for your review and rating. Our maintenance team has fixed the door issue and I thank you for bringing it to our attention. We look forward to you staying with again soon. More 

Michigan
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Decided to come here instead of staying at the Hotel the convention is held at due to the fact that a breakfast bar is included in my stay and there are microwaves and refrigerators in each room. Breakfast is really good here, there is fresh fruit, Scrambled eggs or Omelets (alternating days?), waffle maker, white and wheat bread, bagels, yogurt,... More 

Helpful?
Thank maldar
Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites, responded to this review

From our entire Best Western Team we are thrilled we exceeded your expectations. We look forward to serving you again next year when you come for your conference. More 

Grand Rapids, Michigan
Level Contributor
98 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

stayed here for a few days attending a seminar and thought I took a time machine back to the 80's. The hotel is tired, needs lots of help inside and out. The odor in the conference room was terrible, not sure what that was all about.

Helpful?
Thank Phil N
Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for posting your review reagarding your experience with our hotel. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any discomfort or inconvenience the hotel conditions may have caused you. If you would like to contact me and discuss the issue you had further please feel free to contact me... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

I would've given a perfect score, but my charger for my phone was never found. I still believe it was left in the room, but housekeeping claimed they never saw it. Called a rep at the airport the day after I reported that it is missing at the hotel. Loved the shopping across the street. One bar I would not... More 

Helpful?
Thank Jackie M
Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for staying with us and sharing your review. I'm sorry that we were unable to locate your charger. If you would like me to check in our lost and found again please contact me at bestwesternsales@grandhospitality.net or (616) 949-8400. I hope we can demonstrate our commitment to your satisfaction. Sincerely, Amanda Marlin Director of Sales More 

Jackson, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Best stay with surprises - Good Surprises. We were tired after a day of bike riding. Got to the hotel and they had a free dinner in the lobby - simple but good. And a free breakfast. Offered us to join their rewards program. We must have looked really tired as they also offered us a free upgrade. Staff were... More 

Review collected in partnership with Best Western

Helpful?
Thank Helen B
Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites, responded to this review

From our entire Best Western Team we'd like to thank you, Helen, for your outstanding review and five star rating. We're glad you enjoyed dinner and breakfast with us! We look forward to seeing you again the next time your in Grand Rapids. More 

Columbus, United States
1 review
4 of 5 stars Reviewed 1 week ago

The room was very clean and the staff was friendly. One of the biggest perks of this locations was the ease of access to a lot of activities. The highway exit is nearby to get to the city easily. In addition, this hotel has a basketball court, pool, fitness area, nice breakfast buffet, and they offer discounts at local restaurants.... More 

Review collected in partnership with Best Western

Helpful?
Thank Danielle D
Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you Danielle for wonderful review and rating. From our entire Best Western team we are thrilled we exceeded your expectations. We look forward to you staying with us again the next time your in Grand Rapids MI. More 

Lansing, Michigan
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We spent many days at the Best Western this month, with friends and family and were impressed by the friendly and efficient front desk staff, spacious rooms and excellent free breakfast and weekday dinner.

Helpful?
Thank Ryaledup
Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to post your review and for your 5 star rating!!! We love to hear form our guests and are so glad we feel like home to you. We understand traveling is inconvenient, but are thankful you enjoy your time here with us. We can't wait to see you here again soon. More 

Bedford, PA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Our stay at Best Western was very nice. The location was perfect for us! We have always enjoyed or stays at Best Western. I wish we did more traveling to give us a chance to stay at more Best Westerns.

Review collected in partnership with Best Western

Helpful?
Thank John S E
Marlin A, Director of Sales at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thanks for staying with us and posting your nice comments and 5 star rating. I'm glad our location was perfect for you and that we met your lodging needs. I hope we can serve you here again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

84 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (67)
Viewed
Bathroom (9)
Viewed
Room/Suite (14)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (2)
Viewed
Dining (1)
Viewed
Family/Play Areas (1)
Viewed
Other (37)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Hotel & Grounds (5)
Viewed
Bathroom (2)
Viewed
Room/Suite (2)
Viewed
Dining (1)
Viewed
Pool/Beach Area (1)
Viewed
View from Room (1)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Grand Rapids hotels
1.6 mi away
Comfort Inn Airport
Comfort Inn Airport
#6 of 50 in Grand Rapids
4.5 of 5 stars 381 reviews
0.2 mi away
Econo Lodge & Suites
Econo Lodge & Suites
#18 of 50 in Grand Rapids
4.0 of 5 stars 145 reviews
1.5 mi away
Sleep Inn & Suites
Sleep Inn & Suites
#31 of 50 in Grand Rapids
4.0 of 5 stars 126 reviews
Show Prices
Show Prices
Show Prices
4.9 mi away
Country Inn & Suites By Carlson, Grand Rapids East
0.3 mi away
Country Inn & Suites By Carlson, Grand Rapids Airport
0.1 mi away
Baymont Inn & Suites Grand Rapids Airport
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $89 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Hospitality Hotel & Suites 2*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Booking.com, Priceline, Odigeo, TripOnline SA, Cancelon and Hotwire so you can book your BEST WESTERN Hospitality Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hospitality Hotel And Suites
Best Western Hospitality Hotel Grand Rapids
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#18 Business Hotel in Grand Rapids
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay