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BEST WESTERN Hospitality Hotel & Suites

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BEST WESTERN Hospitality Hotel & Suites
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408 Reviews from our TripAdvisor Community

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Showing 407: English reviews
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed today NEW

We spent Saturday night here, August 27th, and it was a busy weekend in town. The hotel was very clean and all staff we encountered were very nice and helpful. I think this hotel is in the process of renovating rooms and they are doing a nice job. Our room was very nice, clean and the beds were very comfortable.... More 

Helpful?
Thank Sandi K
Sault Ste. Marie, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed the night after our reception and used their park and fly shuttle service to the airport. The front desk staff was friendly and efficient when scheduling these services, and helped us with late night take out options as well!

Review collected in partnership with Best Western

Helpful?
Thank Rebecca B
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to share your comments about our hotel. And the 5 star review!! I know traveling can be stressful and disruptive and I'm glad you were to enjoy yourself while you were here. I hope you let us sever you here again next time you are in the area. More 

Marshalls Creek, Pennsylvania
Level Contributor
8 reviews
3 of 5 stars Reviewed 1 week ago

The hotel staff was extremely friendly. They are remolding and the new areas are very nice, the hallways are old and out dated and the carpet needs to be replaced. The breakfast was good but they could not keep up with the demand. Most of the food most of the time was empty. There was one person to restock the... More 

Helpful?
Thank kweaver2016
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you very much for staying with us and reviewing our hotel after your recent stay with us. I apologize for the breakfast lacking supplies and food. But am glad to hear that you still enjoyed your stay with us. And appreciate you recognizing a job well done by our team. We hope to see you here again in the... More 

Orlando, Florida
Level Contributor
109 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose this hotel, b/c they are pet friendly. $10 per pet per night no weight restrictions. Upon check in, the lady who greeted me was very nice and gave me a doggie treat bag!! What a nice touch! The only thing bad for the dogs is that the beds are super high. My little schnauzer injured his leg jumping... More 

Helpful?
Thank birdiegirl84
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to post your review about your recent stay at our hotel. We are glad to hear the your dog suffered no ill effects from his injury. We will defiantly look into the recommendations you have made. We appreciate you taking the time to write this review and hope to be able to serve you... More 

Lake City, Michigan
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

So happy to have happened upon this conveniently located gem in Grand Rapids. Hop on I 96 for easy access to all of the fun downtown GR, including breweries, comedy club, concerts, museums. Great proximity to the airport, if you need, too.

Review collected in partnership with Best Western

Helpful?
Thank Lori D
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for making us your hotel of choice and for posting your great review. I'm glad our location was convenient for all of your needs. We really appreciate your 5 star review and hope to see you here again next time your in Grand Rapids. More 

grand rapids, United States
1 review
5 of 5 stars Reviewed 1 week ago

I had a great experience at this hotel-- the breakfast was exceptional also had a light lunch during the evening. The beds were comfortable. The facility was clean and quiet. The staff was friendly and helpfull.

Review collected in partnership with Best Western

Helpful?
Thank James G
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you very much for sharing your comments, and we appreciate your recommendation. You, and guests like you, make our jobs of providing the best in service, amenities and facilities very rewarding. We really appreciate your compliments and look forward to serving you here many more times. More 

Buckley, Michigan
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We traveled down to Grand Rapids for some local attractions, and we were looking for a place to stay. Hot Wire offered an excellent deal on this hotel. The hotel was fantastic. Our king suite was comfortable for myself and two children, the pool is clear and huge, there is a complimentary dinner, and breakfast was great. It was a... More 

Helpful?
Thank 644kelliel
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

thank you for choosing to bring your family to our hotel. and for taking the time to write and post your review. It's guests like you that make our jobs of maintaining the highest standards of cleanliness, service and facilities very rewarding. We know how important it is to have worry and hassle free quality tile together, and I'm glad... More 

indianapolis, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Loved the way the bed was so comfortable and soft. The elevator smelled fabulous and the entire establishment seemed to radiate cleanliness and fresh accommodating vibe throughout. The fridge worked very well and had abundant towels and soaps. The heat lights in the bathroom were a nice touch as well. Very friendly staff!

Review collected in partnership with Best Western

Helpful?
1 Thank Al Z
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thanks for staying with us and sharing your comments. I'ts always nice to receive positive feedback and we really appreciate your recognition of jobs well done by our team. I hope we can welcome you back and serve you here again. More 

Trois-Rivieres, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

We got a big room, and bed was comfortable. Easy access to services around. Good location. There was a mild displeasing odor, probably due to manifest problems with the toilet flushing. Fixable issue, so should not be a worry for other travellers.

Review collected in partnership with Best Western

Helpful?
Thank linapolie
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thanks for staying with us and posting your comments. I'm sorry that your toilet was not functioning properly. And apologize for the inconvenience and discomfort this caused. I'm glad you were happy with other aspects of your stay and appreciate you providing positive comments in your review. More 

Tucson, Arizona
1 review
4 of 5 stars Reviewed 2 weeks ago

Kelsey at the front desk was very helpful! When I went to check in at the hotel, I was told that i couldn't because I was not 21... Disappointing it was yes, however i was able to get a full refund. At that point Kelsey called local hotels that had a minimum check in age of 18. In which she... More 

Helpful?
Thank cdjohnson1122
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

We apologize that you were unable to stay with us. But we would like to thank you for taking the time to post a review. And Kelsey has asked me to pass on her personally thanks for picking her out as performing so well. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $91 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Hospitality Hotel & Suites 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#18 Business Hotel in Grand Rapids
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