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Amway Grand Plaza, Curio Collection by Hilton

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Guests1 room, 2 adults, 0 children
Traveler (495)
Room & Suite (459)
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About

#10 of 55 hotels in Grand Rapids
Location
Cleanliness
Service
Value
GreenLeaders Gold level
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Sauna
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Massage
Salon
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Desk
Housekeeping
Room service
Flatscreen TV
Safe
Telephone
Iron
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, French, Spanish
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals
2,028Reviews
28Q+A
100Room tips
Traveler rating
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Popular mentions
The Amway Grand Plaza combines an elegant historic hotel with a modern tower, blended beautifully in the middle with well-matched small shops and restaurants. I stayed at The Pantlind during a business trip and felt perfectly at home for three days. My room had all the modern amenities with a design focus on the old-fashioned accents. The bed was immensely comfortable and I had no trouble at all with noise or light while sleeping. There are many restaurants, coffee shops, and other spots (like a dueling piano bar right across the street!) within walking distance and I tried many spots by myself and with other business folks at my conference. The hotel is also connected to DeVos Place through an extremely convenient sky bridge, making the location not only beautiful and comfortable but super convenient. I highly recommend the Amway Grand Plaza and will stay there the next time I am in Grand Rapids.
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Hotel's Favorite
My wife & I were in town for a Wedding over the Memorial Day weekend. We stayed one night here and absolutely loved it. It is a beautiful (classic) old Hotel on Pearl Street (on the River) in Grand Rapids. We were warmly greeted by Alivia, who quickly got us checked in, answered all our questions, and directed us to the elevator for our room (458). The room was clean, comfortable, and tastefully decorated. It was a queen double room and the beds were quite comfortable, Wi-Fi was quick and easy to access (one word password). I felt very safe and secure as you needed your room key to use the elevator! I was also able to use my room key to get in and out of the parking garage (enclosed walkway) across the street. Self-Parking is $29 (plus tax) but Valet Parking is available (higher charge). Overall, we had an excellent stay at the Amway Grand Plaza Hotel, and would recommend it to anyone needing a downtown hotel in Grand Rapids!
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Review collected in partnership with Curio – A Collection by Hilton
I had a couple ask me, ( from the other side of the State) “ Where is there good live music? “ They happened to be in their 50’s like us and my eyes opened like a puffer fish. Ground level Amway Grand... Rendezvous Lounge. John Shea Trio, Friday Night.The Acoustics are great, Shea interacts with the crowd and backs it up with recognizable jazz tunes.ie. Ellington, Getz and Bacharach. Ashley was our server... Personable and Enthusiastic! Good recommendations too! These people are pros!
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Heater was on. It was too hot. The AC was cranked but so was the heat registers by the windows. So..It' was hot vs. cold. Which is kind of 'whatver' situaation but the front desk didn't care. Blew us off. And that was that.
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Review collected in partnership with Curio – A Collection by Hilton
Response from JoceleS2, Front Office Manager at Amway Grand Plaza, Curio Collection by Hilton
Responded 3 days ago
Thank you for sharing the issues you experienced with the air conditioning on your recent visit with us. We apologize that your unit did not operate to the optimum level it should have during your stay. Would you mind sending us a direct message with your room number and date of your stay so we can have our engineering team take a look at the unit? We appreciate your assistance so we can correct any issues it was experiencing and assure it is in optimal working shape for the guests coming in. I am disappointed to hear that we were not able to exceed your expectations by getting this issue corrected during your stay, or find a way to make it right before you departed the hotel. We hope we can serve you again in the future.
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Be prepared to pay $32.00 for parking each night. Up sell at the front desk may be just another money making proposition for the hotel. Housekeeping just opened our door when we called down and asked for additional towels. What's up with that??
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Review collected in partnership with Curio – A Collection by Hilton
Response from MaceyPl, Rooms Division Manager of Housekeeping at Amway Grand Plaza, Curio Collection by Hilton
Responded 1 week ago
Thank you so much for your feedback. We appreciate hearing how we did, both the good and the bad. I am sorry you were not satisfied with our prices and that housekeeping did not knock prior to entering your room. We will definitely use this as a coaching opportunity for our team. Please feel free to reach out to me specifically and let me know more about your stay and what we can do to fix it! Thank you and have a great day!
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PRICE RANGE
$208 - $315 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
amway grand plaza rapids, hotel amway grand plaza
LOCATION
United StatesMichiganGrand Rapids
NUMBER OF ROOMS
682
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