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Amway Grand Plaza, Curio Collection by Hilton

187 Monroe Ave NW, Grand Rapids, MI 49503-2621
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Traveler (504)
Room & Suite (462)
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About

Location
Cleanliness
Service
Value
GreenLeaders Gold level
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Paid private parking nearby
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Sauna
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Facial treatments
Massage
Salon
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Room service
Safe
Telephone
Iron
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, French, Spanish
Hotel links
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2,080Reviews28Q+A100Room tips
Traveler rating
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Popular mentions
+1
I stay in a number of hotels, so check in/out of a hotel is rarely a problem. I arrived late to GR, and made many drives by the hotel trying to find parking. Finally, an attendant came out of one of the parking garages and told me they were painting spaces for the particular garage, and that parking at the Conrad was the best option. Once I found the parking, getting to the hotels d finding the lobby was seriously a challenge. It simply isn’t labeled well as finding the front desk. Then, trying to find the parking garbage again, to leave, was a challenge too. About the hotel, the breakfast was good, and the severs were kind too. The rooms were nice, a ton of space, almost like they took out a couch or something, b/c there was a lot of open space. The beds were nice and comfortable and the bathroom was clean. The drain the shower didn’t drain well, which is kinda gross. Also, the little light that is attached to the bed flickered and was super annoying. Overall, not a great experience and will probably pick another hotel next time in town.
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Hotel's Favorite
26 years ago we stayed at this hotel after we got married. Decided to return this year for our anniversary. The hotel continues to be a great combination of historic elegance and modern luxury. We enjoyed our room on the 24th floor of the glass tower. Corner room looking north and west over the Grand River in downtown Grand Rapids. Witnessed a great sunset from up here as well. Nice room appointments and comfortable mattress. Plenty of high end dining options on site - Ruth's Chris Steakhouse and Wolfgang Puck. Their top floor restaurant with great views was going through a remodel but have no doubt that will be top flite as well when it opens. Comfortable bar/lounge in the lobby. One restaurant has a great outdoor seating are along the river. All of the staff we interacted with were top notch. Lots to do within easy walking distance. Many attractions can even be accessed from an indoor stroll through the city's network of catwalks taking you from building to building on an inclement day. Highly recommend.
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Very nice hotel. The word Grand is on point. Highly recommed if your in Grand Rapids to stay here. It is in walking distance to tons of great food, live music, and great coffee shops. The people are very kind and attentive to all your needs.
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Review collected in partnership with Curio – A Collection by Hilton
Hotel is huge and offers a lot of onsite restaurants. Other restaurants and bars are close too. Desk and valet staff were great but cleaning staff didn’t come to our room once the 3 days we were there. Rooms are run down and need new carpet and furniture. They took Curio to a lower level!
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Review collected in partnership with Curio – A Collection by Hilton
First of all, the building is absolutely beautiful and staff was almost uncomfortably polite. It is in a great location as well, My issue is this is a convention hotel and it has very few outlets and USB ports in the room. I can work with that however, there was no desk or any type of work area in the room. That was disappointing as it was almost impossible to get any work done after our conference. I may consider staying here again for a personal visit but definitely not for another conference. Room was pretty clean however the lighting fixture in the bathroom was very ornate and was also very dusty. If Amway staff sees this, have a look in room 952.
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Response from MaceyPl, Rooms Division Manager of Housekeeping at Amway Grand Plaza, Curio Collection by Hilton
Responded 1 week ago
Thank you very much for your feedback! We appreciate hearing how we did, both the good and the bad and using it as a learning opportunity for our team. I apologize you experienced a room that was less than satisfactory and that we weren't able to resolve this matter immediately for you. I've followed up with the cleanliness of your room to ensure it is taken care of! Thank you again and have a great day!
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PRICE RANGE
$198 - $319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
amway grand plaza rapids, hotel amway grand plaza
LOCATION
United StatesMichiganGrand Rapids
NUMBER OF ROOMS
682
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