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Amway Grand Plaza, Curio Collection by Hilton

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187 Monroe NW, Grand Rapids, MI 49503
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Traveler (639)
Room & Suite (566)
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/12/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Amway Grand Plaza, Curio Collection by Hilton
Updated 09/12/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 34 hotels in Grand Rapids
Location
4.7
Cleanliness
4.5
Service
4.5
Value
4.0
GreenLeaders Gold level
Discover historic charm and modern comforts at the Amway Grand Plaza, Curio Collection by Hilton. Nestled downtown by the Grand River for nearly a century, the hotel boasts original iron and woodwork, English Adams architecture, and a 29-story glass tower. Enjoy skywalk access to Van Andel Arena for concerts and Grand Rapids Griffins hockey. DeVos Place Convention Center and DeVos Performance Hall are steps away. Choose from dog-friendly guest rooms and suites with varied amenities including a dining area, marble shower, and downtown or Grand River views. Our Grand Rapids, MI hotel is home to The Kitchen by Wolfgang Puck - the only one in the world. Visit MDRD for modern, Spanish cuisine and skyline views, and savor hand-selected steaks and homemade desserts at Ruth's Chris Steakhouse.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Paid private parking on-site
Wifi
Hot tub
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Facial treatments
Massage
Salon
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Telephone
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
River View
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Price Match Guarantee
2278Reviews35Q+A100Room tips
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LGCB wrote a review Sep 2022
Phoenix, Arizona171 contributions145 helpful votes
We managed to drive right past the main entrance. If you come in on the side by the Starbucks/Ruth's Chris, walk through the main area, towards your left and then down the long hall...Signage on that entrance would help those who enter from the other side. Be ready to pay for overnight parking. The lot is right across the street and it was about $30/nt. Rooms are clean and a good size. The main floor is beautiful, and the place gets very busy with events. We felt like an inconvenience to the main reception area during check-in and when we called to ask about dining services. The focus is more on the events than on the individuals here and there. What we learned on dining was that the property doesn't offer anything after 10pm. We were told the closest option was Z's-a bar down the block. That said the lounge offers drinks and live music. Ultimately, this was a great location to walk the downtown area and visit nearby breweries and presidential library.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marketing Manager, Marketing at Amway Grand Plaza, Curio Collection by Hilton
Responded 1 week ago
Hi, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Higgins wrote a review Apr 2022
11 contributions
Hotel's Favorite
My friends and I stay at this lovely, grand hotel and it couldn’t have been more comfortable. The bed provided a perfect night sleep and the amenities were bountiful. Highly recommend. We will be back!
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: April 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kylene Geyer, Marketing at Amway Grand Plaza, Curio Collection by Hilton
Responded Apr 19, 2022
Hi Linda, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
wilson1128 wrote a review Sep 2022
Royal Oak, Michigan19 contributions1 helpful vote
Stayed in Tower rooms. Rooms were to the standard expected for a hotel of this caliber. Staff were very personable and accommodating. Excellent views of river and city from high level floors. Public areas attached to hotel go on forever and with beautiful decor.
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Date of stay: September 2022
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Service
Room Tip: Ask to stay in Tower for better rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marketing Manager, Marketing at Amway Grand Plaza, Curio Collection by Hilton
Responded 1 week ago
Hi, thank you for reviewing us! We're happy to know you had a great experience and hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cody wrote a review Sep 2022
Shelby, Ohio13 contributions2 helpful votes
Overall we enjoyed the hotel. One fair warning to those who enjoy a cool sleeping environment, this might not be the hotel for you. We stayed in a King Suite in the newer tower, but our room was never cooler than 78 degrees. After discussing with the front desk and the engineering team the best solution was for us to close the curtains on all windows - which is a bummer since we upgraded for a river view. Based on the feedback of the front desk it sounds like it is a consistent issue from the sun coming through the glass. Sounds like a poor construction decision. The hotel did credit us $100 as a gesture, which was appreciated. Only sharing as a fair warning for those who need a cool environment. Outside of temperature, hotel and amenities were very nice.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marketing Manager, Marketing at Amway Grand Plaza, Curio Collection by Hilton
Responded 3 weeks ago
Hi Cody, thank you for providing us with your valuable feedback. We sincerely apologize for the issues you experienced and we hope you'll give us another chance soon so we can share a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Smiley1 wrote a review Jul 2022
Indianapolis17 contributions3 helpful votes
Although the staff is very helpful and knowledgeable, the hotel doesn’t measure up. The rooms are tiny ( I get it, it’s an old hotel), but ours was very uncomfortable. The bathroom is so small it’s almost impossible to even use. The chair by the window is falling apart and staples are hanging out of it. The Kleenex is on the desk because no room in the bathroom. No bathrobes in the rooms which should have been at this level of a hotel. The restaurants/bars make up for the unacceptable rooms but doubt we’ll return.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brittney Pasikowski, Marketing at Amway Grand Plaza, Curio Collection by Hilton
Responded Aug 1, 2022
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beverly D wrote a review Jul 2022
Morris Plains, New Jersey209 contributions123 helpful votes
This hotel takes up an entire city block. The sitting areas in the huge lobby are beautiful. We had avery nice meal at the on site Wolfgang Puck Restaurant and a reasonably priced breakfast at another of his eateries. Our king bedded room was adequate but not spacious, while the bathroom was small and lacking in space for toiletries. The hotel is located near the Ford Presidential Museum, which was very convenient.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brittney Pasikowski, Marketing at Amway Grand Plaza, Curio Collection by Hilton
Responded Aug 1, 2022
Hi Beverly, thank you for reviewing us! We're happy to know you had a great experience with us and hope to welcome you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ChemTeacherTraveller wrote a review Jul 2022
Ypsilanti, Michigan649 contributions112 helpful votes
+1
Normally I am a budget traveler, but my employer booked my room at the Amway Grand Plaza when I was travelling to Grand Rapids for a work conference. I parked in the hotel's parking structure and walked to the lobby. (The old lobby is pretty spectacular!) The front desk was friendly, and check-in was quick. I got a room in the Pantlind (older) part of the hotel. The room reminded me somewhat of a Hampton Inn-style room. I got a luggage cart from near the front desk, returned to the parking garage to unload my car, and took the elevator to my room. The bed was firm but not hard; I slept OK. The room had a walk-in closet. I did a lot of work at the desk. The wifi worked, and the air-conditioning was great (wall set at 60 °F, room was 66 °F). In the dresser under the TV was a mini-fridge! The pool. hot tub, and fitness center are on the other side of the hotel in the tower. I enjoyed the hot tub and pool! They have towels there so you don't have to take one. My room had a shower-tub (the tub was a little small). Good towels. My only disappointment with the hotel was that it took a long time for the water to get hot when I showered or took a bath. Nice bar of soap provided. While I would not stay here with my own money, I really enjoyed my stay during the conference. (Conference was at DeVos Place. There is a covered walkway "Skyway" from the parking garage to the hotel to the convention center, which is nice when it's raining.)
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Date of stay: July 2022
Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brittney Pasikowski, Marketing at Amway Grand Plaza, Curio Collection by Hilton
Responded Aug 1, 2022
Hi, thank you for reviewing us! We're overjoyed to hear you had a great experience with us and we hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kathy D wrote a review Jul 2022
1 contribution
Cannot believe that a great hotel like the Amway does not have 1 restaurant or bar open on Sunday or Monday. Seriously??? 380.00 per night and you cant get a drink or bite to eat???? You should just close or at least offer substantially discounted rooms. What are you paying for if its not available??
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brittney Pasikowski, Marketing at Amway Grand Plaza, Curio Collection by Hilton
Responded Aug 1, 2022
Hi Kathy, we sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wayne C wrote a review Jul 2022
Longmont, Colorado34 contributions19 helpful votes
I stayed at the Amway for a wedding. As for a hotel I would say it was decent. As for a hotel in regards to the price they charge I would say it is similar to a super 8 hotel. My friends booked a king bedroom and were told they sold out and therefore were “upgraded” to a room with two queens. How is that an upgrade? Why would a married couple want two beds?Then the tv in my room did not work. I used the phone in my room to call the front desk and the voice on the phone said “this line is no longer connected”. Then I had to call on my cell phone to reach the front desk where I was told tech was coming up. That was at 1:09 and tech to no surprise did not show up at all! Another thing was the hotel room AC only went to 60 degrees. With the big windows it was impossible to get it below 70 degrees in my room which was very uncomfortable in summer. I worked at a 5 star hotel for 4 years. I know what good service is and the worry of hotels and this place does not have good service and is not worth your money. Overall extremely disappointed I spent so much money for a “nice” hotel when really I have gotten better service at a super 8. I think. If I find myself in Grand Rapids again I would never even consider staying at Amway.
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Date of stay: July 2022Trip type: Traveled with friends
Room Tip: Find another hotel if you don’t want your hard earned money to be wasted
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brittney Pasikowski, Marketing at Amway Grand Plaza, Curio Collection by Hilton
Responded Jul 19, 2022
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced and we hope to make this right. Please reach out to Lhovingh@ahchospitality so we can rectify this issue.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tarainjag wrote a review Jul 2022
Macomb, Michigan228 contributions121 helpful votes
Their bellman, Fiaz (I think that is how you spell his name) is the best person ever. He is so kind, thoughtful, and amazing. I cannot believe this gentleman remembered me after 3 years (had not been there since 2019). He deserves a raise! If you are arriving by car, ask for him to be your bellman. Our family loves him. They are a Hilton property.
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brittney Pasikowski, Marketing at Amway Grand Plaza, Curio Collection by Hilton
Responded Jul 13, 2022
Hi, thank you for reviewing us! We're thrilled to hear how amaing Fayez was with you and we cannot wait to welcome you back again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$201 - $336 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
amway grand plaza rapids, hotel amway grand plaza
LOCATION
United StatesMichiganKent CountyGrand Rapids
NUMBER OF ROOMS
682
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Frequently Asked Questions about Amway Grand Plaza, Curio Collection by Hilton
Which popular attractions are close to Amway Grand Plaza, Curio Collection by Hilton?
Nearby attractions include Gerald R. Ford Museum (0.2 miles), Grand Rapids Public Museum (0.2 miles), and DeVos Place (0.1 miles).
What are some of the property amenities at Amway Grand Plaza, Curio Collection by Hilton?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Amway Grand Plaza, Curio Collection by Hilton?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Amway Grand Plaza, Curio Collection by Hilton?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Amway Grand Plaza, Curio Collection by Hilton?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Amway Grand Plaza, Curio Collection by Hilton?
Conveniently located restaurants include Leo's Seafood Restaurant & Bar, San Chez a Tapas Bistro, and The Chop House - Grand Rapids.
Are there opportunities to exercise at Amway Grand Plaza, Curio Collection by Hilton?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Amway Grand Plaza, Curio Collection by Hilton located near the city center?
Yes, it is 0.2 miles away from the center of Grand Rapids.
Are any cleaning services offered at Amway Grand Plaza, Curio Collection by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Does Amway Grand Plaza, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Amway Grand Plaza, Curio Collection by Hilton?
The staff speaks multiple languages, including English, Spanish, and French.