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JW Marriott Grand Rapids

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Traveler (311)
Room & Suite (140)
Dining (13)
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Overview
  • Excellent76%
  • Very good17%
  • Average4%
  • Poor2%
  • Terrible1%
Travelers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,024)
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All reviewsthe concierge loungeeucalyptus steam roomseparate tubgreat hoteldouble showerriver viewroom serviceupscale hotelself parkinghigh floorart prizebusiness tripcorner roomconvention centerfront desk staffdowntown gracross the river
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451 - 455 of 1,013 reviews
Reviewed December 17, 2014

I stayed here recently when I came to Grand Rapids for an interview. It was a beautiful hotel and the staff was friendly and helpful. The beds and room were comfortable and many of the rooms have nice views of the river. There was a...More

Thank Alarrimo
Response from Dave N, Manager at JW Marriott Grand RapidsResponded January 6, 2015

Dear Alarrimo, Thank you very much for your kind words! We appreciate your business. I am very happy to hear you would absolutely stay here again, we look forward to having you back soon. At your service, Dave N

Reviewed December 17, 2014 via mobile

Truly enjoyed my stay. Very scenic location as well being in the heart of Grand Rapids. Front desk staff efficient, friendly and helpful. Lobby and grounds nicely decorated for Christmas. Excellent restaraunt, 6 1 6, just off the lobby. Rooms were well designed and very...More

Thank David M
Response from Dave N, Manager at JW Marriott Grand RapidsResponded January 6, 2015

Dear David M. Thank you for joining us and for your kind words. We appreciate your business! We look forward to hosting you again soon. At your service, Dave N

Reviewed December 13, 2014

As a top tier member in the Marriott program the JW in Grand Rapids, and frequent visitor to this Michigan city, in my opinion is probably the best hotel in GR. Great staff, location, comfortable and convenient. Very friendly customer service oriented personnel. Concierge lounge...More

Thank Mark C
Response from Dave N, Manager at JW Marriott Grand RapidsResponded December 15, 2014

Dear Mark C, Thank you very much for joining us this past November, we are very grateful for the feedback about your stay. We strive to provide exceptional guest service so I am always pleased to hear when guests are happy with their stay. I...More

Reviewed December 12, 2014

Stayed here while attending a convention and expo at the nearby convention center. The rooms are nice, the service is outstanding, and the location can't be beat. The hotel is connected to the Amway Hotel, the convention center, restaurants, and shops via a series of...More

Thank BPhillips149
Response from Dave N, Manager at JW Marriott Grand RapidsResponded December 15, 2014

Dear BPhillips149, I am delighted to hear you had such a positive experience! The skywalk is such a nice resource, especially when staying during winter. With 13 restaurants, 3 hotels, the convention center, arena, and many of the offices downtown it certainly makes three days...More

Reviewed December 11, 2014 via mobile

I am lifetime Platinum Elite with Marriott and I can honestly say this is amongst the top 10 Marriott properties I have stayed at. Had a room on the 23rd Floor with a view of the Grand River and the GR Ford Presidential museum. Room...More

Thank Vipul K
Response from Dave N, Manager at JW Marriott Grand RapidsResponded December 15, 2014

Dear Vipul K, I am very pleased to hear that you think so highly of our hotel! You certainly had a great room, the westward view provides a beautiful view of the river and sunset. That view truly helps make the experience memorable. We strive...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
$311 - $442 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Grand Rapids
#1 Romantic Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
Room types
Suites, Non-Smoking Rooms
Details
Price range
$311 - $442 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Grand Rapids
#1 Romantic Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
Room types
Suites, Non-Smoking Rooms
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Traveler (311)
Room & Suite (140)
Dining (13)
Pool & Beach (5)
Business Center & Event Rooms (10)
Questions & Answers
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Mercedes W
September 9, 2017|
Answer
Response from DH131524 | Reviewed this property |
We did make a reservation, but at the time there was no cost. I'd call ahead to confirm. Cheers.
0
Votes
Best_traveler_now
June 20, 2017|
AnswerShow all 6 answers
Response from Joel S | Reviewed this property |
Yes
0
Votes
Handicapable
February 6, 2017|
Answer
Response from Tracy356 | Property representative |
Yes, yes and yes!
1
Vote
Room Tips
"ask to be far away from the downstairs noise. Morning buffet was excellent"
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"Ask for a river view!"
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"river view rooms have a great view"
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"Higher floors on the corners have the best views, but no room is truly bad."
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