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Full view
View all photos (495)495
Room & Suite (97)
Dining (33)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Grand Rapids
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 32 hotels in Grand Rapids
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 42" flat screen TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything.
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Room & Suite (97)97
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Center with Internet Access
Conference facilities
Parking
Wifi
Paid internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Location
Full view
100Great for walkers
Grade: 100 out of 100
79Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
Contact
235 Louis Campau Prom, Grand Rapids, MI 49503
Getting there
Rental CarsSee rental cars from $42/day
1,172Reviews14Q+A100Room tips
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Popular mentions
We stayed at JW Marriott during our recent visit to Grand Rapids on our way to Sleeping Bear Dunes. With ongoing pandemic most of the perks of five star hotel were closed, but still it is very well maintained, cleaned and welcoming as you expect from top notch Marriott property. We hope to be back here soon. Thanks JWM staff for your nice hospitality.
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Date of stay: October 2020Trip type: Traveled with family
Helpful
This is a beautiful hotel in an excellent location. Our corner room provided terrific views of the river and surrounding area. The bathroom was state of the art with a great shower and separate tub. The furnishings and electronics were all top notch. I have traveled several times in the last six months and in my opinion where this hotel falls short is in their response to the pandemic. Every staff member and guest wore masks and extra sanitizing was very apparent. As a platinum Bon Voy member at Marriott I did receive the standard recognition but that is where it stopped. I did not receive an email from the hotel until the day before my arrival. I likely would have booked elsewhere if I knew earlier of the limited opening of the property. The Executive Lounge was closed and I was provided a $10 food and beverage voucher as compensation. I understand that operating a lounge may not be appropriate but during my last hotel stay continental breakfast was delivered to my room each day and pre dinner cocktails and snacks were also delivered. The only place to get breakfast in the hotel was a Starbucks for which I was provided a voucher for coffee and sandwich. Likewise the only open restaurant was serving just lunch and dinner on the terrace and in the lobby. The only "glassware" in my room was a paper cup. It leaked after using it for coffee which was only supplied for the first night. Every hotel I have stayed in the last six months had wrapped glasses and cups. Any hotel with limited operations should advise guests of what to expect well ahead to the cancellation deadline.…
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
Helpful
This hotel is in a beautiful location. We enjoyed the view and drinks on the patio at Margaux both nights of our stay. The room was immaculate and the hotel is walkable to many great restaurants and breweries. I would absolutely stay again.
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
If you expect five star service you must actually ask for it ! Your room will not be serviced for “your and staff safety “ God forbid your garbage is piling up and you ran out of toilet paper You , however will still pay the same price no discount for having to clean up after yourself One good thing : You don’t have to put out your Do not disturb sign because nobody will . Do not spend your money at the restaurant. It’s like dining at the airport during a layover. There are plenty of nicer places within walking distance The views are great from the room and the river walk is very nice Excellent location for leisure or business Bring your own cleaning supplies and hope for the good old days to return
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Date of stay: August 2020Trip type: Traveled on business
Helpful
Response from Brandi Stanley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded Aug 18, 2020
Dear Valued Guest, Thank you so much for choosing the JW Marriott Grand Rapids for your recent stay. We are very sorry that your recent visit did not meet your expectations. We certainly appreciate your feedback, and will share this with our teams in a effort to grow and improve our service. Thank you again for staying with us during these unusual times, and I hope you have a wonderful week!
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Awesome upscale hotel in beautiful downtown Grand Rapids. High end amenities, coffee and restaurants onsite. High rise with incredible views. Walk-in showers and separate tubs. Floor to ceiling windows.
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Date of stay: October 2019Trip type: Traveled as a couple
Helpful
PRICE RANGE
$309 - $414 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott grand rapids, marriott grand rapids, grand rapids marriott
LOCATION
United StatesMichiganKent CountyGrand Rapids
NUMBER OF ROOMS
337
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Claim Your Listing Frequently Asked Questions about JW Marriott Grand Rapids
Which popular attractions are close to JW Marriott Grand Rapids?
Nearby attractions include Gerald R. Ford Museum (0.2 miles), Grand Rapids Public Museum (0.1 miles), and DeVos Place (0.2 miles).
What are some of the property amenities at JW Marriott Grand Rapids?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at JW Marriott Grand Rapids?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at JW Marriott Grand Rapids?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to JW Marriott Grand Rapids?
Conveniently located restaurants include Leo's Seafood Restaurant & Bar, San Chez a Tapas Bistro, and Ruth's Chris Steak House.
Are there opportunities to exercise at JW Marriott Grand Rapids?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is JW Marriott Grand Rapids located near the city center?
Yes, it is 0.2 miles away from the center of Grand Rapids.
Are any cleaning services offered at JW Marriott Grand Rapids?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Grand Rapids offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Grand Rapids?
Many travelers enjoy visiting Meyer May House (1.1 miles).
Does JW Marriott Grand Rapids have any great views?
Yes, guests often enjoy the river view available here.