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The front desk, housekeeping, valets, luggage assistant employee's are all well trained. Top notch manners and they go out of their way to accommodate. Our room was gorgeous, the bed comfortable and pillows luxurious. Evening lobby entertainment was outstanding too. Only complaint was the 616...More
We booked a concierge level, king bed, deluxe view room. We enjoyed appetizers, cocktails and dessert on the concierge floor. The views on the 23rd floor are amazing and the concierge staff is attentive. Also, the views for the corner view, king room are breathtaking...More
This was our experience at the JW Marriott GR and the best yet! From check in to check out and everywhere in between it was nearly perfect.
The staff remembered us and made us feel at home. Here are a few of the best that...More
Concierge service the very best!
Staff recommendations for breweries and restaurants outstanding.
Location along the River the very best .
Could have spent a week.
Arrived at the hotel with a reservation, reserved with a credit card, for 2 night. They had a problem with the room and told us we would have to go to another hotel. That was bad enough but the service after that was horrible!!! They...More
Thank Teresa S
Response from Tracy356, Manager at JW Marriott Grand RapidsResponded 4 weeks ago
Dear Teresa S-
We apologize for your less than amazing experience. This is definitely not typical for our guests. Would you mind sending us a direct message with the name on your reservation and who you spoke to so we can look into the matter...More
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for ...Moreboth business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 42" flat screen TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.