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JW Marriott Grand Rapids

1,165 reviews
#7 of 28 Hotels in Grand Rapids
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235 Louis Campau Prom, Grand Rapids, MI 49503
1 (616) 242-1500
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Traveler (388)
Room & Suite (97)
Dining (32)
Certificate of Excellence

About

4.5
Excellent
1,165 reviews
#7 of 28 hotels in Grand Rapids
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 42" flat screen TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything.
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Room & Suite (97)97
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Fax / photocopying
Spa
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Hotel links
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1,165Reviews14Q+A100Room tips

Reviews

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Popular mentions
Outstanding Location - Favorite Property in Grand Rapids
Friendly, professional, attentive, and courteous staff. Beautiful room with amazing view of the river. Room was clean and comfortable. This is my go-to property for business trips to Grand Rapids. Great location and top notch service.
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Review collected in partnership with this hotel
Date of stay: February 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Book a higher elevation room with a view of the river.
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Incredible!
My experience at the JW was wonderful! The hotel is gorgeous, my room was perfection and the beds were some of the most comfortable I have ever slept in. The view out floor to ceiling windows of the river and western skies made for incredible sunset. I would go back in a heartbeat!
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Date of stay: March 2020Trip type: Traveled on business
Great Stay!
This hotel was absolute perfection for a weekend getaway! Michael at the front desk was very welcoming and accommodating. One of the best check-in experiences I have every encountered. He comp'd our valet at a courtesy for our exhausting drive, and put us in a nice king room with amazing view of the river. Can't wait to visit again!
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
Room Tip: King river view room was awesome!
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Great attention to detail on my business trip
Welcoming front desk staff, made me feel special and thanked me for my loyalty in the program. Offered to take my luggage up, very convenient. I got a "city view" instead of the river, but it was worth the king-size bed. Clean room, love the coffee maker and free coffee pods as well as the free bottled water. I would've appreciated a microwave oven in the room but it had a refrig so it was fine. I loved the bridge from the self-park garage to the second floor of the hotel, that minimized the freezing cold walk outside. I just wished someone has told me about the bridge, I spent the first two days bracing against the cold while going from hotel to my rental car. It is on the third floor of the parking garage and connects to the ballrooms on the second floor of the hotel. Good housekeeping service, except they don't follow their own rule on conserving towel washes; I placed it on the hook as instructed, but they still changed them all out. Graveyard front desk staff was awesome! They printed out a bunch of work for me, they never complained and printed everything exactly how I asked.…
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Ask for a river view, best view around!
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Weekend Stay
This was our second couples staycation. My wife and I had a hotel room for 1 night. I was hoping that our first experience with a JW Marriott uncomfortable bed was a one time issue. Unfortunately, we found the bed in this room uncomfortable as well. I have found more comfortable beds in many lower tier properties. The hotel was clean and the staff was attentive. We will probably try another Marriott property in GR next time.
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Date of stay: October 2019Trip type: Traveled as a couple
Response from Kari H, Manager at JW Marriott Grand Rapids
Responded Feb 19, 2020
Dear Valued Guest, Thank you sharing your concerns. I am very sorry to learn that your stay was not as you expected and you found your accommodations to be uncomfortable. We truly appreciate you sharing your feedback with us, and look to improve your experience should we have the opportunity to have you back in the future! At Your Service
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PRICE RANGE
$275 - $413 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott grand rapids, marriott grand rapids, grand rapids marriott
LOCATION
United StatesMichiganGrand Rapids
NUMBER OF ROOMS
337
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Frequently Asked Questions about JW Marriott Grand Rapids
Which popular attractions are close to JW Marriott Grand Rapids?
Nearby attractions include Gerald R. Ford Museum (0.2 miles), Grand Rapids Public Museum (0.1 miles), and DeVos Place (0.2 miles).
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What are some of the property amenities at JW Marriott Grand Rapids?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
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What food & drink options are available at JW Marriott Grand Rapids?
Guests can enjoy an on-site restaurant and a lounge during their stay.
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Is parking available at JW Marriott Grand Rapids?
Yes, paid private parking on-site is available to guests.
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What are some restaurants close to JW Marriott Grand Rapids?
Conveniently located restaurants include Leo's, San Chez a Tapas Bistro, and The Chop House - Grand Rapids.
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Are there opportunities to exercise at JW Marriott Grand Rapids?
Yes, guests have access to an indoor pool and a fitness center during their stay.
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Is JW Marriott Grand Rapids located near the city center?
Yes, it is 0.2 miles away from the center of Grand Rapids.
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Are any cleaning services offered at JW Marriott Grand Rapids?
Yes, dry cleaning and laundry service are offered to guests.
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Does JW Marriott Grand Rapids offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
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Are there any historical sites close to JW Marriott Grand Rapids?
Many travelers enjoy visiting Meyer May House (1.1 miles).
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Does JW Marriott Grand Rapids have any great views?
Yes, guests often enjoy the river view available here.
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