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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 11/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Grand Rapids
Updated 11/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 33 in Grand Rapids
Location
4.8
Cleanliness
4.8
Service
4.6
Value
4.1
GreenLeaders GreenPartner
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 42" flat screen TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways, the JW raises the bar. In luxury. In service. In dining. In everything.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid private parking on-site
Wifi
Paid internet
Coffee shop
Restaurant
Breakfast available
Banquet room
Meeting rooms
Concierge
Convenience store
Executive lounge access
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Green
Location
Full view
100Great for walkers
Grade: 100 out of 100
85Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
Contact
235 Louis Campau Prom, Grand Rapids, MI 49503
Getting there
Rental CarsSee rental cars from $44/day
1197Reviews16Q+A100Room tips
Reviews
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Most Recent
We stayed at this hotel hoping for a superior experience, but didn’t have one. They don’t provide maid service, the spa is closed, and $35 a day for self parking on top of the already high room rates is ridiculous. They didn’t even apologize for the fact there was no maid service! Next time I’ll stay out of downtown and just come in as needed.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Kylene Geyer, Marketing at JW Marriott Grand Rapids
Responded May 10, 2022
Thank you for taking the time to review your recent stay with us at the JW Marriott Grand Rapids. We certainly understand your disappointment and sincerely apologize that you were not fully satisfied with your stay. We will be utilizing your feedback as a learning opportunity to make necessary changes in order to improve our hotel overall. We appreciate you taking the time to inform us about our opportunities and hope we can earn your business again in the future.
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The JW Marriott Grand Rapids is just a fabulous property. The views of my old home town (and Sacred Heart Church) were great for a hometown boy revisiting the (old) “Furinutre City!” Great food from breakfast to dinner. Services across all aspects of the hotel are too notch! There’s no other option for us in GR. Thank you for a great Christmas meal and experience in the igloo! All around, one of the best Christmas’ ever in Grand Rapids at your property.
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Date of stay: December 2021Trip type: Traveled
Helpful
Response from Kylene Geyer, Marketing at JW Marriott Grand Rapids
Responded May 10, 2022
Thank you for choosing the JW Marriott for your recent stay to Grand Rapids! We are grateful to have the opportunity to host you and hope you enjoyed your concert! We will look forward to welcoming you back again!
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I stayed at the JW Marriott on April 22. Checked in about 4 o’clock in the afternoon . the room was wonderful, bed very comfortable pleasant heating cooling system, excellent bathroom, shower terrific. The next morning I had breakfast at the hotel restaurant that was beautiful; didn’t check out till 2:30 in the afternoon hotel was most accommodating. Valet parking excellent. great place loved the hotel. I’ll be back.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Kylene Geyer, Marketing at JW Marriott Grand Rapids
Responded May 10, 2022
Thank you for choosing the JW Marriott for your recent stay to Grand Rapids! We are grateful to have the opportunity to host you and hope you enjoyed your concert! We will look forward to welcoming you back again!
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I have the Marriott gold status but it didn’t seem like it did anything for me for this property. Checked in around 9PM. I asked for an upgrade, and although I verified better rooms available on the website before I walked in, the front desk tells me there was nothing available to upgrade. I showed him my phone and the plenty of rooms available on that Tuesday night, and he looked like I caught him in the lie. Then he said he can only put me on a higher floor. What a gyp. Room with lounge access and there was no food or even breakfast. Walked out with maybe a few cans of ginger ale during my stay. Total waste of money. At least they gave me late gold status check out at 2pm, but no advantage because we had to leave upon regular time check out. No extra points or welcome gift upon check in! These are things that they advertise! I think the room was comfortable but c’mon what is the point of having status with Bonvoy if you can’t even use it! Disappointing.…
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Date of stay: December 2021Trip type: Traveled
1 Helpful vote
Helpful
Response from Kylene Geyer, Marketing at JW Marriott Grand Rapids
Responded Jan 4, 2022
Dear Valued Guest, Thank you for choosing to stay at the JW Marriott Grand Rapids and providing your honest feedback through Tripadvisor. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I am sorry that our location hindered your experience with us and that you weren't able to fully relax and enjoy a mindful stay. Please do not hesitate to reach out with any additional feedback you may have for us and we would be happy to discuss. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times and we hope to welcome you back in your future travels to Grand Rapids.
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We came here for a James Taylor and Jackson Browne concert. Met good friends from TX and us from Nola. Staff has great in every interaction. We had access to the concierge lounge which really was phenomenal. Cocktails and apps each night. Maggie and Victoria were great hosts. Food is free and you pay for drinks but the prices are reasonable. Hotel is centrally located and an easy walk to many local establishments. This town was so friendly and the JW was the best spot for home base.
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Date of stay: December 2021Trip type: Traveled
1 Helpful vote
Helpful
Response from Kylene Geyer, Marketing at JW Marriott Grand Rapids
Responded Dec 27, 2021
Thank you for choosing the JW Marriott for your recent stay to Grand Rapids! We are grateful to have the opportunity to host you and hope you enjoyed your concert! We will look forward to welcoming you back again!
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I work at this hotel and thought I would treat me and my spouse to a nice stay at the hotel I worked at since she just received a promotion at work and there is a big Halloween party at the hotel.😁 We like Halloween more than all the other holidays combined When we pulled in I informed the valet we were celebrating my wife's promotion.We received a hearty congrats from the valet and on we went our way. 🐰Strike one- employees are trained to bestow extras onto guests at every possible opportunity it's called the 1% philosophy, this is supposed to be a five star hotel after all. ✨We then checked in made our way to our room. Upon entering my spouse noticed the tv was not working. We called at your service they said somebody would be up shortly. After an hour we called again, an apology and then the guy showed up. He was unable to fix the TV and stated he would return with a new cable box. 😎We ordered food from room service, it was decent not great 100bux for a couple of burgers from what I remember. We then headed out for about 4hours. When we returned the television was still non-functional. We ended up having to move rooms at 1:30am.😊 No comps, no apologies. No usb ports in rooms. Ice machine wasn't working on our floor, no sign stating as much. Ordered room service for breakfast, another 100bux and I would rather have eaten at McDonalds. 🤡No hot tub, no sauna, no spa. I was excited to show off the 5star hotel experience to my spouse and now she never wants to stay there again. 😊Even informed the assistant executive director of the hotel of our experience and zero comps were offered. This review will stay up until my spouse is willing to stay at the hotel. I'm very disappointed with my employer, I've worked in hospitality on and off for 26 years and have never had this kind of treatment from any establishment I have stayed at.🥳 I spent over 1000 dollars at the hotel in one night and have been treated better at motel 6. On a positive note the Halloween party was a good time.😊 Edit- I guess it is against company policy to leave less than favorable reviews if you use your employee discount at the hotel and receive poor service as was explained to me by executive management team members today including HR. I would like to formally apologize for being honest about my experience at the hotel. 😊We in fact had a really special night and look forward to pouring more money into my employers pockets in the future. 😊Thank you for the amazing experience JW Marriott. 😊And thank you for allowing me to see the benefits of moving hotel rooms in the middle of the night.😊 The food is also better than McDonalds. Love, light and blessings upon your being😇…
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Date of stay: October 2021Trip type: Traveled
6 Helpful votes
Helpful
Probably the nicest Marriott property I have stayed at. Located on the river in downtown Grand Rapids. Room views of the river or the downtown. Security card access to get to rooms. Friendly front desk staff. Good food options in or near hotel. Restrooms too far away from meeting rooms.
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Date of stay: November 2021Trip type: Traveled
2 Helpful votes
Helpful
Response from Kylene Geyer, Marketing at JW Marriott Grand Rapids
Responded Dec 27, 2021
Thank you for your positive review! We are glad you had an excellent experience with our staff and enjoyed the views! We will look forward to welcoming you back during your next visit to Grand Rapids!
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in the back of each elevator there was a sign stating no more than 2 people or a family unit in elevator at a time. There was no sign outside by the elevator button. When people wanted to come in with me I had to say "no". I was given horrible looks and spoken to with words I cannot print here. I complained to the front desk staff 4 times over days. Each time I was told they would look into that and "I am sorry that happened." Nothing was done. Currently Michigan is one of 5 states with covid #s increasing. The hotel does have a policy of no room cleaning during your stay which is good We asked for extra towels and they were quickly placed by our door. Rooms are dated without good technology plugins. Location is wonderful.Parking garage can be accessed by enclosed breezeway.(2nd floor) Parking is expensive($35/24 hours).…
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Date of stay: October 2021
Value
Rooms
Service
Room Tip: higher floors are quieter. ask for room overlooking the Grand River.
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Helpful
Response from Liam Dooley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded Oct 13, 2021
Dear Valued Guest, Thank you for taking the time to share your feedback in regards to your recent stay at the JW Marriott Grand Rapids. As we pride ourselves on delivering a memorable hotel experience during your travels, it appears we have unfortunately fallen short of our goal during your recent stay. We will be addressing the elevator situation with the appropriate team members to ensure that we are better monitoring those issues. We value our guests and want them to have an enjoyable time that meets yours and our expectations. I have included my email below if you would like to reach out to me to ensure you receive the JW experience next time you choose to stay with us. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Grand Rapids. Sincerely, Liam Dooley Rooms Division Manager JW Marriott Grand Rapids ldooley@ahchospitality.com
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Disappointed. New but very poorly located. Road and Bar scene noise was horrible. No sleeping here. Still no room cleaning. I guess everyone will have an excuse for no service forever. Way over priced too. Breakfast good. Parking lot very tight and $30 a day awfully steep 6GR
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Date of stay: September 2021Trip type: Traveled
Helpful
Response from Liam Dooley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded Sep 29, 2021
Dear Valued Guest, Thank you for choosing to stay at the JW Marriott Grand Rapids and providing your honest feedback through Tripadvisor. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I am sorry that our location hindered your experience with us and that you weren't able to fully relax and enjoy a mindful stay. We are working very hard on getting our stayover service back to each of our guests and hope to do this in a manner where we can provide 100% quality of service to our guests in this area. Please do not hesitate to reach out with any additional feedback you may have for us and we would be happy to discuss. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Liam Dooley Rooms Division Manager JW Marriott Grand Rapids ldooley@ahchospitality.com 6162421468
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+1
Overall: A decent JW that is showing its age definitely needs a renovation. And service was hit and miss. Arrival: arrived by taxi from the airport. Doormen ignored us completely. Check in: Younger Asian woman who was just doing the minimum. Struggled to pull up our reservation and then claimed the reservation was only for 1 night. I had to show her the printed confirmation showing 4 nights before she “found” the remaining nights in the system. Also, no concept of acknowledging status and no offer of bonus points or gift… Room: We had tried to use suite night upgrades but our request was not accepted. We asked for an upgraded room, and received a nice corner room 2204. Large, panoramic windows overlooking the Grand River. Carpet was stained, some walls had stains, furniture was old. Standard items in room- king size bed, mini-refrigerator, Keurig coffee maker, mid-sized LG TV, side chair, chaise lounge. In room safe was malfunctioning, constantly beeping. Had to call maintenance, and all he could do was silence the safe by taking out the internal batteries. Bed: Mediocre worn bed, flattened pillows, middle of the road linens. Bathroom: Horrible lighting but nice soaking tub with separate shower. Concierge lounge: Amazingly even during the COVID-19 pandemic, the lounge was serving evening hors d'oeuvres but wit zero social distancing and crowded. Was too dangerous from a COVID-19 perspective for us to take advantage of the evening snacks. Lounge provided free water and sodas. In the mornings, we visited the lounge for coffee, and we noticed it was not well cared for. Leftovers from the night before were strewn about, trash not emptied, coffee machine out of milk… Restaurants on site: (1) Little French place in the lobby (see separate review of Margaux). $20 voucher for breakfast if you have status. Nearly all breakfast items are at $20 on the menu. (2) Starbucks. Overall service: appeared short-staffed and personnel were a bit stressed and not providing normal levels of service for a JW Marriott. Gym and pool: Very small gym and pool. Steam room is broken and being eliminated. Tips and other info: This JW is located centrally in downtown Grand Rapids. (1) Uber/Taxi from the airport runs $40-55. (2) There’s a little basement liquor store across the street (cash only). (3) Plenty of restaurants within walking distance. (4) DeVoss concert hall is an easy walk if you want to take in a performance. If you do, go to the will call window to purchase tickets without Ticketmaster processing fees. We enjoyed a nice symphony and tickets were only $18 per person purchased directly at the window. About my review: I base my reviews on actual experience not what could be. And I base my reviews on having travelled extensively having seen the spectrum from superb to dismal.…
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Date of stay: September 2021Trip type: Traveled
1 Helpful vote
Helpful
Response from Liam Dooley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded Sep 24, 2021
Dear Valued Guest, Thank you for choosing to stay at the JW Marriott Grand Rapids and providing your honest feedback through Tripadvisor. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel departments to ensure that we are able to elevate our service to you and any future guests with us. As we pride ourselves on delivering a memorable hotel experience during your travels, it appears we have unfortunately fallen short of our goal during your recent stay. I sincerely apologize that your stay was not as you expected. We value our guests and want them to have an enjoyable time that meets yours and our expectations. I can share with you that we are excited to begin room renovations in the coming year and hope to elevate the level of comfort and luxury to you and our guests. We hope that you will be able to enjoy some of these update with us in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Liam Dooley Rooms Division Manager JW Marriott Grand Rapids ldooley@ahchospitality.com 6162421468
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PRICE RANGE
$327 - $390 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott grand rapids, marriott grand rapids, grand rapids marriott
LOCATION
United StatesMichiganKent CountyGrand Rapids
NUMBER OF ROOMS
337
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Claim Your Listing Frequently Asked Questions about JW Marriott Grand Rapids
Which popular attractions are close to JW Marriott Grand Rapids?
Nearby attractions include Gerald R. Ford Museum (0.2 miles), Grand Rapids Public Museum (0.1 miles), and DeVos Place (0.2 miles).
What are some of the property amenities at JW Marriott Grand Rapids?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at JW Marriott Grand Rapids?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Grand Rapids?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to JW Marriott Grand Rapids?
Conveniently located restaurants include Leo's Seafood Restaurant & Bar, San Chez a Tapas Bistro, and The Chop House - Grand Rapids.
Is JW Marriott Grand Rapids located near the city center?
Yes, it is 0.2 miles away from the center of Grand Rapids.
Are any cleaning services offered at JW Marriott Grand Rapids?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Grand Rapids offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Grand Rapids?
Many travelers enjoy visiting Meyer May House (1.1 miles).
Does JW Marriott Grand Rapids have any great views?
Yes, guests often enjoy the river view available here.
Is JW Marriott Grand Rapids accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.