JW Marriott Grand Rapids
235 Louis Street NW, Grand Rapids, MI 49503
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Avg. $309 /night, 1/20 - 1/21
$429
per night
$364
per night
$299
per night
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About
#7 of 32 hotels in Grand Rapids
Location
4.8
Rooms
4.7
Value
4.1
Cleanliness
4.8
Service
4.5
Sleep Quality
4.5
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 42" flat screen TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways, the JW raises the bar. In luxury. In service. In dining. In everything.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Patio
Business Center with Internet Access
Paid private parking on-site
Wifi
Paid internet
Fitness / spa locker rooms
Sauna
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun umbrellas
ATM on site
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, Spanish
Location
235 Louis Street NW, Grand Rapids, MI 49503
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 95 out of 100
95
Gerald R. Ford International
9.5 mi•
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Muskegon Airport
31.8 mi•
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Rental Cars
78 Restaurants
within 0.3 miles
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Detailed Reviews
This is a beautiful hotel in an excellent location. Our corner room provided terrific views of the river and surrounding area. The bathroom was state of the art with a great shower and separate tub. The furnishings and electronics were all top notch.
I have traveled several times in the last six months and in my opinion where this hotel falls short is in their response to the pandemic. Every staff member and guest wore masks and extra sanitizing was very apparent. As a platinum Bon Voy member at Marriott I did receive the standard recognition but that is where it stopped. I did not receive an email from the hotel until the day before my arrival. I likely would have booked elsewhere if I knew earlier of the limited opening of the property. The Executive Lounge was closed and I was provided a $10 food and beverage voucher as compensation. I understand that operating a lounge may not be appropriate but during my last hotel stay continental breakfast was delivered to my room each day and pre dinner cocktails and snacks were also delivered. The only place to get breakfast in the hotel was a Starbucks for which I was provided a voucher for coffee and sandwich. Likewise the only open restaurant was serving just lunch and dinner on the terrace and in the lobby. The only "glassware" in my room was a paper cup. It leaked after using it for coffee which was only supplied for the first night. Every hotel I have stayed in the last six months had wrapped glasses and cups.
Any hotel with limited operations should advise guests of what to expect well ahead to the cancellation deadline.
I have traveled several times in the last six months and in my opinion where this hotel falls short is in their response to the pandemic. Every staff member and guest wore masks and extra sanitizing was very apparent. As a platinum Bon Voy member at Marriott I did receive the standard recognition but that is where it stopped. I did not receive an email from the hotel until the day before my arrival. I likely would have booked elsewhere if I knew earlier of the limited opening of the property. The Executive Lounge was closed and I was provided a $10 food and beverage voucher as compensation. I understand that operating a lounge may not be appropriate but during my last hotel stay continental breakfast was delivered to my room each day and pre dinner cocktails and snacks were also delivered. The only place to get breakfast in the hotel was a Starbucks for which I was provided a voucher for coffee and sandwich. Likewise the only open restaurant was serving just lunch and dinner on the terrace and in the lobby. The only "glassware" in my room was a paper cup. It leaked after using it for coffee which was only supplied for the first night. Every hotel I have stayed in the last six months had wrapped glasses and cups.
Any hotel with limited operations should advise guests of what to expect well ahead to the cancellation deadline.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Welcoming front desk staff, made me feel special and thanked me for my loyalty in the program. Offered to take my luggage up, very convenient. I got a "city view" instead of the river, but it was worth the king-size bed. Clean room, love the coffee maker and free coffee pods as well as the free bottled water. I would've appreciated a microwave oven in the room but it had a refrig so it was fine. I loved the bridge from the self-park garage to the second floor of the hotel, that minimized the freezing cold walk outside. I just wished someone has told me about the bridge, I spent the first two days bracing against the cold while going from hotel to my rental car. It is on the third floor of the parking garage and connects to the ballrooms on the second floor of the hotel. Good housekeeping service, except they don't follow their own rule on conserving towel washes; I placed it on the hook as instructed, but they still changed them all out. Graveyard front desk staff was awesome! They printed out a bunch of work for me, they never complained and printed everything exactly how I asked.
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Date of stay: February 2020Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Room Tip: Ask for a river view, best view around!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If there was a way to rate this property above a three star, but below a four star, that's where my overall rating of this hotel would stand. Let's get one thing right, there is certainly no better hotel in Grand Rapids than this one. Staying here was definitely the right choice for a luxury traveler like myself.
Prior to my arrival, I expressed my high expectations regarding cleanliness and room upkeep and overall, they delivered. Room was very clean and the stay was comfortable overall. The bathrooms were definitely the main highlight of the room. The restaurant was outstanding, especially for breakfast. The gentleman who was at the omlette station was best in class and made amazing omlettes. I do wish the buffet items were warmer, but if I asked for a fresh waffle, it was made without hesitation.
The front desk staff were friendly overall, but it was apparent that they were heavily understaffed for a JW Marriott. Front desk agents were taking housekeeping requests along with room service orders even during the daytime hours. It was clear that this was a franchised property, not managed my Marriott.
Rooms for improvement time... The hotel website said that turndown service was available in the evening. When I requested turndown, I was advised that they didn't offer it. I didn't question it further but was disappointed to be led on by the hotel website. The beds were by no means bad, but they were not beds that I'd expect in a Marriott luxury tier property. Beds were slightly too firm for my liking and I wish the linen quality was better.
Overall, it was a decent stay, and I would return if in the area, but it was nothing truly special in my opinion.
Prior to my arrival, I expressed my high expectations regarding cleanliness and room upkeep and overall, they delivered. Room was very clean and the stay was comfortable overall. The bathrooms were definitely the main highlight of the room. The restaurant was outstanding, especially for breakfast. The gentleman who was at the omlette station was best in class and made amazing omlettes. I do wish the buffet items were warmer, but if I asked for a fresh waffle, it was made without hesitation.
The front desk staff were friendly overall, but it was apparent that they were heavily understaffed for a JW Marriott. Front desk agents were taking housekeeping requests along with room service orders even during the daytime hours. It was clear that this was a franchised property, not managed my Marriott.
Rooms for improvement time... The hotel website said that turndown service was available in the evening. When I requested turndown, I was advised that they didn't offer it. I didn't question it further but was disappointed to be led on by the hotel website. The beds were by no means bad, but they were not beds that I'd expect in a Marriott luxury tier property. Beds were slightly too firm for my liking and I wish the linen quality was better.
Overall, it was a decent stay, and I would return if in the area, but it was nothing truly special in my opinion.
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Date of stay: October 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kylene Geyer, Marketing at JW Marriott Grand Rapids
Responded Nov 30, 2023
Hi there, thank you for posting your review and feedback. Our team here at the JW Marriott Grand Rapids is committed to providing high-quality customer service, and we’re thrilled to hear that we made an overall good impression on you. We appreciate your feedback as well. In the next year we are beginning some exciting new updates to our property and guest rooms and we hope to welcome you back to enjoy our new look. Again, thank you for taking the time to provide valuable feedback to our team and we hope to be able to elevate your next stay with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you expect five star service you must actually ask for it !
Your room will not be serviced for “your and staff safety “
God forbid your garbage is piling up and you ran out of toilet paper
You , however will still pay the same price no discount for having to clean up after yourself
One good thing : You don’t have to put out your Do not disturb sign because nobody will .
Do not spend your money at the restaurant. It’s like dining at the airport during a layover. There are plenty of nicer places within walking distance
The views are great from the room and the river walk is very nice
Excellent location for leisure or business
Bring your own cleaning supplies and hope for the good old days to return
Your room will not be serviced for “your and staff safety “
God forbid your garbage is piling up and you ran out of toilet paper
You , however will still pay the same price no discount for having to clean up after yourself
One good thing : You don’t have to put out your Do not disturb sign because nobody will .
Do not spend your money at the restaurant. It’s like dining at the airport during a layover. There are plenty of nicer places within walking distance
The views are great from the room and the river walk is very nice
Excellent location for leisure or business
Bring your own cleaning supplies and hope for the good old days to return
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Date of stay: August 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandi Stanley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded Aug 18, 2020
Dear Valued Guest, Thank you so much for choosing the JW Marriott Grand Rapids for your recent stay. We are very sorry that your recent visit did not meet your expectations. We certainly appreciate your feedback, and will share this with our teams in a effort to grow and improve our service. Thank you again for staying with us during these unusual times, and I hope you have a wonderful week!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
in the back of each elevator there was a sign stating no more than 2 people or a family unit in elevator at a time. There was no sign outside by the elevator button. When people wanted to come in with me I had to say "no". I was given horrible looks and spoken to with words I cannot print here. I complained to the front desk staff 4 times over days. Each time I was told they would look into that and "I am sorry that happened." Nothing was done. Currently Michigan is one of 5 states with covid #s increasing. The hotel does have a policy of no room cleaning during your stay which is good We asked for extra towels and they were quickly placed by our door. Rooms are dated without good technology plugins. Location is wonderful.Parking garage can be accessed by enclosed breezeway.(2nd floor) Parking is expensive($35/24 hours).
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Date of stay: October 2021
Value
Rooms
Service
Room Tip: higher floors are quieter. ask for room overlooking the Grand River.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Liam Dooley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded Oct 13, 2021
Dear Valued Guest, Thank you for taking the time to share your feedback in regards to your recent stay at the JW Marriott Grand Rapids. As we pride ourselves on delivering a memorable hotel experience during your travels, it appears we have unfortunately fallen short of our goal during your recent stay. We will be addressing the elevator situation with the appropriate team members to ensure that we are better monitoring those issues. We value our guests and want them to have an enjoyable time that meets yours and our expectations. I have included my email below if you would like to reach out to me to ensure you receive the JW experience next time you choose to stay with us. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Grand Rapids. Sincerely, Liam Dooley Rooms Division Manager JW Marriott Grand Rapids ldooley@ahchospitality.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am always excited when a JW is in a city that I am traveling to. Was not expecting one to appear on my search to Grand Rapids, MI.
JW is supposed to be one of the more luxury and fantastic service of the Marriott brands, and at every other JW I have stayed at this has been true. Unfortunately, this one has some management issues they need to fix.
So this hotel is not doing any cleaning during your stay. So I have probably stayed in 20+ Marriott hotels over the past 12 months, and all of them offered some sort of cleaning, you have have had to specifically ask for it, but they would do it. So I find it hard to believe that the top luxury brand is not. Michigan no longer has any COVID restrictions in place and everything else has opened up.
I think the thing though that really put me in a foul mood over my stay is the restaurant. Since the lounge is not open the hotel is providing $20 vouchers in the restaurant. The first two days, I didn't even use them, the third I decided to have breakfast. The host notified me that they have about a 15 minute wait on seating. She then asked for my phone number and would call me when they could seat me. I was 3rd on the list. Ok, not problem. So after providing my phone number I went up to my room till they called. It never happened. After 45 minutes I went to the restaurant and stated that you never called. She was like, "Oh, I can seat you now". No apology. I also noticed her list of people she had collected. Well everyone was crossed off below me, and my phone number was correctly written down. So I can think of no reasonable excuse why she would have intentionally skipped over over me and never contacted me. It left a sour taste ending my stay in this hotel. As I write this there is a review titled "Not worthy of a JW" in the right column of the page on Trip Advisor. That is an accurate statement.
JW is supposed to be one of the more luxury and fantastic service of the Marriott brands, and at every other JW I have stayed at this has been true. Unfortunately, this one has some management issues they need to fix.
So this hotel is not doing any cleaning during your stay. So I have probably stayed in 20+ Marriott hotels over the past 12 months, and all of them offered some sort of cleaning, you have have had to specifically ask for it, but they would do it. So I find it hard to believe that the top luxury brand is not. Michigan no longer has any COVID restrictions in place and everything else has opened up.
I think the thing though that really put me in a foul mood over my stay is the restaurant. Since the lounge is not open the hotel is providing $20 vouchers in the restaurant. The first two days, I didn't even use them, the third I decided to have breakfast. The host notified me that they have about a 15 minute wait on seating. She then asked for my phone number and would call me when they could seat me. I was 3rd on the list. Ok, not problem. So after providing my phone number I went up to my room till they called. It never happened. After 45 minutes I went to the restaurant and stated that you never called. She was like, "Oh, I can seat you now". No apology. I also noticed her list of people she had collected. Well everyone was crossed off below me, and my phone number was correctly written down. So I can think of no reasonable excuse why she would have intentionally skipped over over me and never contacted me. It left a sour taste ending my stay in this hotel. As I write this there is a review titled "Not worthy of a JW" in the right column of the page on Trip Advisor. That is an accurate statement.
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Date of stay: June 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Liam Dooley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded Jun 30, 2021
Thank you for your honest feedback regarding your stay. I apologize for your experience in our restaurant as that is not our standard practice. As a teaching moment, I have shared your review with my team in order or to prevent something like this from happening again. Please reach out to me directly to discuss your stay in further detail by emailing ewadel@ahchospitality.com. Thank you again for your feedback, we truly value our guests and would love the opportunity to make this up to you. All the best, Elle Wadel Margaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m sad to say that the service during my stay wasn’t what I’ve come to expect from a JW Marriott. Check-in was smooth, although my room key in the Bonvoy app never did work. Because I was staying all week, I had requested a microwave before my arrival, which was even confirmed by the front desk upon check-in. I was told if it wasn’t already there, it would be shortly. My microwave never came. Because of COVID the ice machines on every floor are off. If you want ice you have to call down and request it be sent up. The first two times I requested ice, Mackenzie said it would be right up and it arrived in well under 10min. I called down for ice tonight, once again talking to Mackenzie. That was an hour ago and still no ice. I gave up after 30min and ate my cold dinner without any ice for my semi-cold beverage.
Overall my stay was good, the room was clean, the city view from my room was nice, I was always greeted by hotel staff when I came and went. I was just annoyed over the microwave and ice. I may be nitpicking but I expect attention to detail and attentiveness when staying at a JW Marriott.
Overall my stay was good, the room was clean, the city view from my room was nice, I was always greeted by hotel staff when I came and went. I was just annoyed over the microwave and ice. I may be nitpicking but I expect attention to detail and attentiveness when staying at a JW Marriott.
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Date of stay: March 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandi Stanley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded Mar 12, 2021
Dear Valued Guest, Thank you for sharing your feedback with us! I am deeply sorry we did not meet your expectations within your time with us. I certainly understand how the changes in services we offer impact the guest experience. Please know that while we are prioritizing the safety of everyone, we are working hard to bring back the amenities our guest have come to know and love. I am very sorry that you did not receive the items you requested and will surely follow up with our team! Once again, I apologize for the concerns you shared. Thank you so much for staying with us during these unusual times.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JW Marriott in Grand Rapids is like the beautiful, popular and vapid high school crush. The location is nice
But the cold, pretentious, self assuredness that the hotel has becomes irritating quick.
After coming here for both long and short stays for years, I’m pretty much over this place. Status acknowledgement much less perks are pretty much non existent. Maybe 1 room upgrade and 1 suite rewards request honored over multiple stays per year.
Some staff are cool, but the general vibe is you should be honored to pay their NYC 5 star rates. The management obviously does not care about training their staff to the high standards the JW name deserves. Reception looks at you hoping that you’ll just walk by and use your phone app to open whatever room they stuck you in.
COVID has given them an excuse to eliminate what amenities they actually had such as the lounge while giving out coupons to a Starbucks which has limited hours.
I wish things would change but it appears they love being elitist. Even the Amway Grand, who I believe shares ownership with the JW has a warmer feel.
But the cold, pretentious, self assuredness that the hotel has becomes irritating quick.
After coming here for both long and short stays for years, I’m pretty much over this place. Status acknowledgement much less perks are pretty much non existent. Maybe 1 room upgrade and 1 suite rewards request honored over multiple stays per year.
Some staff are cool, but the general vibe is you should be honored to pay their NYC 5 star rates. The management obviously does not care about training their staff to the high standards the JW name deserves. Reception looks at you hoping that you’ll just walk by and use your phone app to open whatever room they stuck you in.
COVID has given them an excuse to eliminate what amenities they actually had such as the lounge while giving out coupons to a Starbucks which has limited hours.
I wish things would change but it appears they love being elitist. Even the Amway Grand, who I believe shares ownership with the JW has a warmer feel.
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Date of stay: June 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Liam Dooley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded Jun 6, 2021
Dear Valued Guest, Thank you for choosing to stay at the JW Marriott Grand Rapids and for providing your feedback! We always strive to make each and every guest feel welcome and at home while they stay with us, and we are saddened to hear that we did not make this happen for you in your past stays. You and all of our guests are very important to us and we are delighted to serve everyone that steps through our doors. We will be utilizing this feedback as a teaching moment for our staff in order to better serve our guests and make everyone feel warm and welcome while staying with us. Once again, thank you for sharing your feedback. If you have any further concerns please do not hesitate to contact us. Thank you so much for staying with us during these unusual times, we hope we can welcome you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have the Marriott gold status but it didn’t seem like it did anything for me for this property. Checked in around 9PM. I asked for an upgrade, and although I verified better rooms available on the website before I walked in, the front desk tells me there was nothing available to upgrade. I showed him my phone and the plenty of rooms available on that Tuesday night, and he looked like I caught him in the lie. Then he said he can only put me on a higher floor. What a gyp. Room with lounge access and there was no food or even breakfast. Walked out with maybe a few cans of ginger ale during my stay. Total waste of money. At least they gave me late gold status check out at 2pm, but no advantage because we had to leave upon regular time check out. No extra points or welcome gift upon check in! These are things that they advertise! I think the room was comfortable but c’mon what is the point of having status with Bonvoy if you can’t even use it! Disappointing.
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kylene Geyer, Marketing at JW Marriott Grand Rapids
Responded Jan 4, 2022
Dear Valued Guest, Thank you for choosing to stay at the JW Marriott Grand Rapids and providing your honest feedback through Tripadvisor. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I am sorry that our location hindered your experience with us and that you weren't able to fully relax and enjoy a mindful stay. Please do not hesitate to reach out with any additional feedback you may have for us and we would be happy to discuss. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times and we hope to welcome you back in your future travels to Grand Rapids.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I work at this hotel and thought I would treat me and my spouse to a nice stay at the hotel I worked at since she just received a promotion at work and there is a big Halloween party at the hotel.😁 We like Halloween more than all the other holidays combined When we pulled in I informed the valet we were celebrating my wife's promotion.We received a hearty congrats from the valet and on we went our way. 🐰Strike one- employees are trained to bestow extras onto guests at every possible opportunity it's called the 1% philosophy, this is supposed to be a five star hotel after all. ✨We then checked in made our way to our room. Upon entering my spouse noticed the tv was not working. We called at your service they said somebody would be up shortly. After an hour we called again, an apology and then the guy showed up. He was unable to fix the TV and stated he would return with a new cable box. 😎We ordered food from room service, it was decent not great 100bux for a couple of burgers from what I remember. We then headed out for about 4hours. When we returned the television was still non-functional. We ended up having to move rooms at 1:30am.😊 No comps, no apologies. No usb ports in rooms. Ice machine wasn't working on our floor, no sign stating as much. Ordered room service for breakfast, another 100bux and I would rather have eaten at McDonalds. 🤡No hot tub, no sauna, no spa. I was excited to show off the 5star hotel experience to my spouse and now she never wants to stay there again. 😊Even informed the assistant executive director of the hotel of our experience and zero comps were offered. This review will stay up until my spouse is willing to stay at the hotel. I'm very disappointed with my employer, I've worked in hospitality on and off for 26 years and have never had this kind of treatment from any establishment I have stayed at.🥳 I spent over 1000 dollars at the hotel in one night and have been treated better at motel 6. On a positive note the Halloween party was a good time.😊
Edit- I guess it is against company policy to leave less than favorable reviews if you use your employee discount at the hotel and receive poor service as was explained to me by executive management team members today including HR. I would like to formally apologize for being honest about my experience at the hotel. 😊We in fact had a really special night and look forward to pouring more money into my employers pockets in the future. 😊Thank you for the amazing experience JW Marriott. 😊And thank you for allowing me to see the benefits of moving hotel rooms in the middle of the night.😊 The food is also better than McDonalds. Love, light and blessings upon your being😇
Edit- I guess it is against company policy to leave less than favorable reviews if you use your employee discount at the hotel and receive poor service as was explained to me by executive management team members today including HR. I would like to formally apologize for being honest about my experience at the hotel. 😊We in fact had a really special night and look forward to pouring more money into my employers pockets in the future. 😊Thank you for the amazing experience JW Marriott. 😊And thank you for allowing me to see the benefits of moving hotel rooms in the middle of the night.😊 The food is also better than McDonalds. Love, light and blessings upon your being😇
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
it is about a 20 minute drive from GRR to the JW Marriott. We were there in October before covid got worse.. hope for your sake they are making and following the rules set up by corporate.. I will never stay there again .
I have been in the executive lounge. The food is O.K.,mostly little nibbles, but not worth the upgrade price. There are good restaurants within a few blocks of the hotel. It is probably better to spend your time and money there.
No issues with smells or anything.
Yes. The hotel is connected to the AmWay Grand Plaza Hotel & DeVos Hall.
"Don’t anticipate an early check-in, if anything you’ll have to wait for your room to be ready"Read full review
"I must insist that (Housekeeping) do a better job with not invading guestrooms. It was uncomfortable and disrespectful."Read full review
"Hotel is nice. Not the best selections for premium rooms. Pool area is good, food is good. Executive lounge had a nice breakfast."Read full review
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PRICE RANGE
$321 - $383 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott grand rapids, marriott grand rapids, grand rapids marriott
LOCATION
United StatesMichiganKent CountyGrand Rapids
NUMBER OF ROOMS
337
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about JW Marriott Grand Rapids
Which popular attractions are close to JW Marriott Grand Rapids?
Nearby attractions include Gerald R. Ford Museum (0.2 miles), Grand Rapids Public Museum (0.1 miles), and DeVos Place (0.2 miles).
What are some of the property amenities at JW Marriott Grand Rapids?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at JW Marriott Grand Rapids?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Grand Rapids?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Grand Rapids?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to JW Marriott Grand Rapids?
Conveniently located restaurants include Leo's Seafood Restaurant & Bar, San Chez A Tapas Bistro, and Bistro Bella Vita.
Are there opportunities to exercise at JW Marriott Grand Rapids?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is JW Marriott Grand Rapids located near the city center?
Yes, it is 0.2 miles away from the center of Grand Rapids.
Are any cleaning services offered at JW Marriott Grand Rapids?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Grand Rapids offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Grand Rapids?
The staff speaks multiple languages, including English and Spanish.