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Room & Suite (107)
Dining (33)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 09/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Grand Rapids
Updated 09/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 33 hotels in Grand Rapids
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 42" flat screen TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways, the JW raises the bar. In luxury. In service. In dining. In everything.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Hot tub
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Location
Full view
100Great for walkers
Grade: 100 out of 100
80Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Contact
235 Louis Campau Prom, Grand Rapids, MI 49503
Getting there
Rental CarsSee rental cars from $44/day
1187Reviews15Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
I wish I could give this hotel zero stars. I am a very loyal Marriott person with over 15 years of elite status but have NEVER had this happen to me. At 3 am, I was woken from a deep sleep as my hotel phone rang. Of course I didn’t answer it. Then, a knock on my door. Of course as a single female business traveler, I was NOT going to answer the door at 3am! I was frightened- glad the deadbolt was up- but then someone tries to repeatedly bang open the door against the deadbolt. I started screaming, flew to the door & saw a male. He identified himself as security and said there was a problem with my room rate, they tried calling but I didn’t answer. I screamed for him to go away & immediately rang the front desk reporting an attempted break in to my room. He said he had sent security to sort out my room rate…AT 3 am???? He said he tried calling but no answer (I was in my room from 8:15pm and on- no one attempted to contact me) - then knocked on my door but no answer (I said, again, at 3 am???) and they had to make sure the room was occupied. He said they saw me leave the hotel (at 6:30pm) but not return. Another knock on the door made me scream, barricade the door, & call 911. The police arrived and said “it was all a big misunderstanding”. There is NO DECENT HOTEL ON THIS PLANET which a) attempts to break into a female hotel room at 3 am to ensure it is occupied- ONLY if she is endangering people or herself endangered. B) harasses their guests at 3 am over a room rate via phone and breaking in (you call at a reasonable hour or leave a note under the door- NEVER MIND I cleared up what room rate I should have at check in and they have my card on file!!) Clearly, they knew when I left for dinner and didn’t see me return- so were thinking it was unoccupied and attempting to steal (or assault a sleeping guest). NO HOTEL in a civilized country attempts to break into a guest room to ensure it is occupied- our key cards are an electronic record of when we enter our rooms - and hotels do NOT have curfews- it DOES NOT MATTER if I was in my room or not. They said they had “new staff in the pandemic who were not trained.” WHO BREAKS INTO A FEMALE GUEST ROOM AT 3 am to MAKE SURE SHE IS THERE? Only someone with nefarious intent. I was terrified for my life and have barricaded myself in hotel rooms at night since. This is UNACCEPTABLE and until Marriott or this property addresses why they did this I will be making this as public as possible. Sadly, boycotting Marriott until this is resolved. I love my years with Marriott but I can no longer fear for my life in a locked hotel room. DO NOT STAY HERE if you want to feel safe.…
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Date of stay: September 2021Trip type: Traveled on business
Helpful
Response from Liam Dooley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded 1 week ago
Dear Valued Guest, As we pride ourselves on delivering a safe and comfortable hotel experience during your travels, it appears we have unfortunately fallen short of our goal during your recent stay. I sincerely apologize that your stay did not meet that standard and that you had such a poor experience at our property. We value our guests and want them to have an enjoyable time that meets yours and our expectations. Please do not hesitate to reach out to me as I would love to discuss this stay with you and help return the feeling of safety and comfort that you once had with Marriott properties.
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The JW Grand Rapids has been a favorite hotel of mine since they opened but I had my first negative experience at the hotel during my stay on July 17th that prompted me to call other hotels in the area to see if they had availability. The highlight of our stay were experiences with the valet attendants and the chefs who maintained the brunch on Sunday. We also had a great experience with the executive lounge attendant on the night of the 17th. These employees should be congratulated and I appreciate all that they do. We booked our stay months prior letting them know we were celebrating our 35th wedding anniversary and I am also a long standing Titanium Bonvoy Elite member. I submitted my request for a suite night upgrade as I had that certificate option and was granted this request on the 12th of July for a stay on the 17th. When I arrived at the hotel, the front desk attendant told me that I was in a king room but when questioned about my confirmed reservation upgrade, he had little to say besides they were sold out and it could not be granted. After he went to the back and spoke with a room manager, he then told me that I should have received an email letting me know that my reservation had changed. All I heard were excuses and poor customer service. When we arrived in our room, we contacted the room manager and had a face to face conversation. He was apologetic but continued to make excuses. He brought a charcuterie board to our room as a good will gesture but he came with no napkins or silverware for the dips on the plate (not board). While we appreciate his gesture, the hotel feel short on customer service and transparency. We had a few more conversations with the two room managers and continued to get excuses for the reservations but we decided to stay and make the most of our anniversary celebration. The next morning we had reservations at Margaux. When making this reservation ( and also confirmed with the front desk when we arrived) we noted that we would appreciate a table for two in a location away from high traffic as we were celebrating our anniversary. When we arrived, we were seated at the first table when you enter the restaurant and right by the server stand where they entered orders and unloaded glasses and other table items. We were surprised by the lack of attention to our request nor acknowledgement that we were there to celebrate which has always been a strong suit of this hotel. The food was good and the chefs were fun to watch and really went out of their way to make you feel welcome. Our waitress was not attentive and we were left asking several times for water and coffee and our plates were rarely cleared. There were occasions that several wait staff would gather near our table (as it was near their station) to chat which was not only annoying, but I know that they had work to do. Only after our meal was over and we cashed out did the waitress wish us a happy anniversary. Where was this acknowledgement and customer service when we arrived? We know that these are difficult times for hotels and other service industries but treating people with respect and being truthful isn't difficult. We may try the JW in the future but Grand Rapids has many options to choose from where we may have a better experience.…
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Liam Dooley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded 4 weeks ago
Dear Valued Guest, Thank you for choosing to stay at the JW Marriott Grand Rapids and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I do remember speaking to you upon arrival about our system glitch that oversold us on suites. Again, I do apologize for this as this shouldn't have affected your stay with us. I also had explained to you that an email was sent ahead of time to communicate this error to avoid any surprises before you checked in with us. I apologize if you weren't able to see this ahead of time. In regards to your experiences with the restaurant, I have shared your feedback with their teams. I am sorry that your dining experience was less than satisfactory. I apologize that your stay didn't allow you to enjoy a fully relaxing and mindful experience with us. Please do not hesitate to reach out to me directly with any additional feedback you may have and I would be happy to discuss. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Edison Miller Rooms Division Manager JW Marriott emiller@ahchospitality.com 6162421531
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We’re here for a short business trip and the hotel staff has been so friendly, concierge, valet and housekeeping have been very kind and friendly! The room is very clean and the hotel is in a great location, overlooking the river and within walking distance to most of our destinations for this trip. Would stay here again!
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Date of stay: August 2021Trip type: Traveled on business
Helpful
I sent in our institution's tax exempt status days ago before my arrival and during check-out, the sale taxes still showed up. After I explained what happened, the front desk and manager on duty still cannot resolve the issue and I had to call their accounting the following day. Very frustrated about the time and effort I had to spend to get this right. Maybe the JW Marriott Grand Rapids administration can look into this to have more efficiency operation procedure.
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Date of stay: August 2021Trip type: Traveled on business
Value
Cleanliness
Service
1 Helpful vote
Helpful
Very nice hotel, the room had a partial rover biew but pleasant. Very clean! After our visit was over, we found out a cheaper parking to the one suggestrd by the hotel. Would be nice to have both parkimg options suggested by the hotel employees.
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Date of stay: August 2021Trip type: Traveled as a couple
Helpful
PRICE RANGE
$309 - $414 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott grand rapids, marriott grand rapids, grand rapids marriott
LOCATION
United StatesMichiganKent CountyGrand Rapids
NUMBER OF ROOMS
337
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Claim Your Listing Frequently Asked Questions about JW Marriott Grand Rapids
Which popular attractions are close to JW Marriott Grand Rapids?
Nearby attractions include Gerald R. Ford Museum (0.2 miles), Grand Rapids Public Museum (0.1 miles), and DeVos Place (0.2 miles).
What are some of the property amenities at JW Marriott Grand Rapids?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at JW Marriott Grand Rapids?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at JW Marriott Grand Rapids?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to JW Marriott Grand Rapids?
Conveniently located restaurants include San Chez a Tapas Bistro, Leo's Seafood Restaurant & Bar, and The Chop House - Grand Rapids.
Are there opportunities to exercise at JW Marriott Grand Rapids?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is JW Marriott Grand Rapids located near the city center?
Yes, it is 0.2 miles away from the center of Grand Rapids.
Are any cleaning services offered at JW Marriott Grand Rapids?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Grand Rapids offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Grand Rapids?
Many travelers enjoy visiting Meyer May House (1.1 miles).
Does JW Marriott Grand Rapids have any great views?
Yes, guests often enjoy the river view available here.