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SpringHill Suites Grand Rapids Airport Southeast

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SpringHill Suites Grand Rapids Airport Southeast
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162 Reviews from our TripAdvisor Community

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Showing 159: English reviews
Traverse City, Michigan
Level Contributor
7 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

After our flight was cancelled twice out of Traverse City, we drove to Grand Rapids to fly out of GRR. We arrived very late, where we met Gerald (I believe was his name) at the front desk. He was very accommodating at that hour. Unfortunately to catch our flight so early, we were going to miss breakfast. Not only did... More 

Helpful?
Thank Michael M
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you so much for completing the survey, and for providing such positive feedback. I am very happy to hear that Gerald took such good care of you. He is one of our best, and goes out of his way to help out wherever he can. I always pass on guest feedback to my staff, good and bad. I will... More 

Buffalo, New York
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel was nice and clean and seemed fairly new. Rooms were spacious and mostly well maintained. Tub was not totally clean but in general the room was nice. Location of the hotel is about a mile off the main road behind a large plaza with many stores. There were several very small signs alerting you to where to got but... More 

Helpful?
Thank Lisa D
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete a review for our hotel. We are glad to hear you enjoyed your stay. I am sorry for the confusion in find our location. being tucked in the trees next to Target is a daily occurrence, which can be a bit frustrating for us as well. We are looking in to larger... More 

Toledo
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Loved the king suite with in room jacuzzi..the room was spacious and beautiful and had all the amenities you could possibly need..we needed a crib and the staff found one for us right away..everyone was very pleasant and helpful..we would definitely recommend Springhill Suites if you are ever in Grand Rapids, MI!

Helpful?
Thank lehc00
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete a review, and for giving us such a great score. We are still training in several departments. so feedback like this is great to hear!! We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager More 

Evansville
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed July 17, 2016 via mobile

Everything about this motel was perfect and we are picky..except the Dish TV reception in room 314..I called the front desk Friday night but it was late and maintenance went home..then the weekend arrived..the TV was cutting out every 15 seconds and was very irritating. Luckily we spent very little time in our room. The beds were the most comfortable... More 

Helpful?
Thank retiredin2003
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete a review, and for providing such a great score. We are training in several departments, so feedback like this lets us know we are getting it right!! Unfortunately, cable is provided by a 3rd party vendor, who was not available to come out until today. This issue effected many rooms over the... More 

Loveland, Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 16, 2016

This is our go to place to stay when traveling to Grand Rapids. It's comfortable, clean and we always experience friendly folks at the front desk. Breakfast is the typical "free breakfast" food, and the eating area can be very crowded, esepcially on weekend mornings. This location is close to shopping, restaurants and easy access to the interstate.

Helpful?
1 Thank gbarry107
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete the survey, and for giving us such a great score!! We are in the process of training in several departments, so feedback like this gives us all a big boost. We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager More 

Utica, Michigan, United States
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 29, 2016

I travelled from my home in Eastern Michigan to Grand Rapids Michigan for the wedding of a family member. The wedding coordinators had booked a block of rooms at the Springhill Suites by Marriott for those that would be attending. At the time of arrival the lobby was pure havoc and there was nobody at the desk helping the at... More 

Helpful?
1 Thank Jeffery B
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

I wanted to take a moment to apologize that your stay with us did not meet your expectations. I am mildly confused by your comments, as we received an email from the mother of the bride complimenting my staff on how smoothly everything went the weekend of the wedding, and she even included a comment on how great it was... More 

Canton, Michigan
Level Contributor
89 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed June 29, 2016

Had a great stay at this hotel last weekend. I'll admit, my stay didn't start off on the best foot. When I walked in, there was a really long line at the front desk and the wait to check in was lengthy. As I stood in line I noticed they had a little shop the offered water, snacks, ice cream,... More 

Helpful?
2 Thank MargaretMI1979
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete the survey, and for giving us such a great score. We are in the process of training in several different departments, so feedback like this is great to hear!! We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager More 

Cincinnati, Ohio
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 7, 2016 via mobile

Summary: comfortable, convenient to the airport, large rooms, bar, & nice breakfast. Location: 5 minutes from the airport via free hotel shuttle. Next to Hampton Inn. Rooms: Standard spring hill suites rooms. King bed, sink, desk area, microwave. Nice. Staff: all were friendly and helpful for me. Food: I had breakfast. It was the normal, convenient, basic breakfast. They do... More 

Helpful?
Thank BusnessTravlr
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete the survey, and for giving us a high rating. I always use guest surveys as a training tool with my staff, so its nice to be able to tell them when they are getting it right. We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung... More 

Chicago, Illinois
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 21, 2016

I had a good experience at this hotel - attended a conference and this location was very convenient. Here's what I liked about the property: reasonable room rate, wooded location, had a nice view of the sunrise, small lake and trees yet is super close to a major shopping area. The staff was friendly and helpful, free breakfast option, good... More 

Helpful?
Thank Thought71
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you so much for taking the time to fill out the survey. Often times, guests will only fill out a survey if they have encountered a problem during their stay, so we appreciate you taking the time to accentuate the positives!! We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager More 

Seattle, Washington
Level Contributor
152 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed April 8, 2016

Close to the airport but in a very quiet area. Free shuttle from the airport or they will put you in a cab and pay the fee. Two queen room on the second floor was extremely clean with memory foam pillows on the bed. Free breakfast included oatmeal, eggs, cereal and the general fare. Paul Mitchell shampoo and conditioner set.... More 

Helpful?
1 Thank ttshutterbug
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you so much for taking the time to accentuate the positives during your stay. We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew B. General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service

Additional Information about SpringHill Suites Grand Rapids Airport Southeast

Address: 5250 28th St SE, Grand Rapids, MI 49512-7704 (Formerly SpringHill Suites Grand Rapids Airport)
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $136 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Grand Rapids Airport Southeast 3*
Number of rooms: 109
Reservation Options:
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Also Known As:
Springhill Suites Grand Rapids Airport Hotel Grand Rapids
Hotel Style:
#14 Family Hotel in Grand Rapids
#20 Business Hotel in Grand Rapids
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