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Quality Inn

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Quality Inn
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45 Reviews from our TripAdvisor Community

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Showing 45: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was one of the more reasonably priced places to stay in the area, so I was really surprised at how helpful and courteous the staff was. I met Lee Ann at the front desk. She was so good at what she does. I felt welcomed right away. The room was roomy, well-stocked with towels and toiletries, and the bed... More 

Helpful?
1 Thank Brandon M
General M, Manager at Quality Inn, responded to this review

Dear Brandon, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More 

1 review
5 of 5 stars Reviewed 1 week ago

The staff at this hotel was great! everyone was always smiling and friendly. they really made me and my husband feel at home. we were traveling home and needed to stop for the night. the rate was fair and the room was clean. we would stay here again!

Helpful?
Thank Stacie B
Chicago, Illinois
Level Contributor
140 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A Quality with its limitations and strengths. Seems most of Grand Rapids was sold out and I think this property sold out the night I was there. Room 115 is "handicap" with a little bit wider isles, rebuilt bathroom and the like. There was a syringe in the top drawer of the dresser. I asked for a sharps container and... More 

Helpful?
Thank Pad B
General M, Manager at Quality Inn, responded to this review

Dear valued guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

Topeka, Kansas
1 review
5 of 5 stars Reviewed July 22, 2016

Error made on first reservation, we were contacted and arranged this hotel (with hot tub) Pet friendly, no first floor room available and no elevator, but staff helped us move bags upstairs and refused a tip on the way out!

Helpful?
Thank Bobsksmom
General M, General Manager at Quality Inn, responded to this review

Good Afternoon Bobsksmom, Thank you so much for your great review and I am really happy that you enjoyed your stay with us. I refused the tip because customer service is our job. It was my pleasure to help you, and having you as our guests. Thank you again for your time and kind words, Susan Syswerda, General Manager Quality... More 

Huron, Ohio, United States
Level Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed June 22, 2016

We were to meet my son's family here for a wedding we were attending, but there were disasters all around. The hotel's reservation computer can't talk to Expedia so reservations were entered manually from faxes, leading to plenty of human error that left us short several rooms. (We showed them our reservation documents and got one of the missing rooms... More 

Helpful?
Thank Dave M
General M, General Manager at Quality Inn, responded to this review

Good Morning Dave - My name is Susan Syswerda, I am the General Manager here at the Quality Inn Grand Rapids South where you recently stayed. I am so very sorry for the reservation errors that you ran into while you were here last. Not to mention the issue of your room cleanliness being so inconsistent. Obviously being here for... More 

Travelers are raving about these Grand Rapids hotels

Mason, Michigan
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 1, 2016

This was one of the lower priced motels in the area. The rooms and facility were very clean and the staff very friendly. The room was a bit small for the two queen beds but other wise quite acceptable. However the pool was way too warm as was the hot tub so they weren't too refreshing. The free breakfast was... More 

Helpful?
Thank unclegut
General M, General Manager at Quality Inn, responded to this review

Good Morning and Thank you Unclegut: I really appreciate your review of your visit when you were with us last. I appreciate your feedback, and I will be using it so as we can continue to improve your guest experience the next time you're in the area. Hopefully we will see you again soon! Thank you again for your time-... More 

Phenix City, Alabama
Level Contributor
5 reviews
4 of 5 stars Reviewed April 27, 2016

My family came and stayed there for a couple days when we got there the pool was closed for repairs but they fixed it quickly and the next day it was open. The staff was nice and very friendly and helpful with all my questions.

Helpful?
Thank shaunelmaleski
General M, General Manager at Quality Inn, responded to this review

Good Morning Shaun! First I want to thank you for taking the time to fill out a survey. It means a lot to us. Also, I want to thank you for your understanding about the repairs being needed in the pool. I hope that you got a chance to relax and enjoy some family time in the pool. I don't... More 

Milford, Michigan
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 20, 2016

Room was adequate, bathroom was small, housekeeping not real good and condition of room was just not up to par. There were pieces of dog food left on the chair and the front desk staff had an attitude when I called with a question. They also did not make my wake up call on one of the days we stayed... More 

Helpful?
Thank rsweet99
General M, General Manager at Quality Inn, responded to this review

Good Morning Rsweet99, My name is Susan, I am the Manager here at the Quality Inn that you stayed in the last time you came to Grand Rapids. I appreciate your feedback. I will use your concerns to coach and counsel with my staff so as to make sure we improve going forward. Thank you Again for your feedback, Travel... More 

Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 27, 2016

The best thing about this place - the price. Be warned, you get what you pay for. Attention to detail is NOT their strong suit. At check in we were greeted (actually not greeted) by the front desk. She was withing earshot, but busy on a personal call for several minutes. This was the high point of our stay. Our... More 

Helpful?
Thank Joseph C
General M, General Manager at Quality Inn, responded to this review

Good Afternoon Joseph, My name is Susan, I am the Manager here at Quality Inn. First of all I want to thank you for your candid feedback. It certainly doesn't sound like you had a very Quality stay. The items that you mentioned are things that we are tackling since I came aboard as new management 2 weeks ago. I... More 

Peru, Illinois
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 16, 2015 via mobile

The locations was perfect. 10 miles from Downtown. We visited Founders. This was a quiet and updated hotel. Our room faced the highway, road noise was not and issue. Staff at the front desk were kind and professional If ever back in GR I will stay here again. Downtown is too expensive and "shady" However in room 110 Bedspread had... More 

Helpful?
Thank Erin L
Amar P, General Manager at Quality Inn, responded to this review

Thanks for your feedback, Please advise any issue to front desk. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Quality inn, Grand Rapids located on Us 131 exit-75, Hotel located near major shopping places and industries. Hotel offer free high speed internet,Free hot break fast, Totally renovated rooms, pool and hot tub. Jacuzzi suites available. ... more   less 

Additional Information about Quality Inn

Address: 7625 Caterpillar Ct SW, Grand Rapids, MI 49548-7201 (Formerly Motel 6 Grand Rapids)
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $68 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Motel 6 Grand Rapids
Motel Six Grand Rapids
Grand Rapids Motel Six
Grand Rapids Motel 6
Hotel Style:
#3 Spa Hotel in Grand Rapids
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