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Holiday Inn Grand Rapids - Airport

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Holiday Inn Grand Rapids - Airport
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170 Reviews from our TripAdvisor Community

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Showing 169: English reviews
Port Charlotte FL
Level Contributor
118 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Newly remodeled hotel and love it! We were here last year and saw the big difference. We love what they did to the room. I will definitely stay here again. People at the hotel are very nice and and accommodating.

Helpful?
Thank janej565
Fort Wayne, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

#1 We arrived after 10 pm after scheduling late check in. I went to use the shower and there were pubic hairs on the wall and in the drain. I called down to the desk and after repeating myself several times to a person that sounded like she would rather be doing anything but talk to me I was told... More 

Helpful?
Thank JumByandShelMo
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you very much for the response and bringing this situation to my attention. This is definitely not the experience I would expect a guest at my hotel to receive. My deepest apologies for the entire situation. I would love to have you call me to discuss this further. Thank you again for the review. Jeffrey Lawn General manager More 

Whitmore Lake, MI
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for two nights while on a 'local' vacation in the Grand Rapids area. It served as our base to visit Grand Haven (great beach!) and Holland, MI. The hotel was updated, clean, and large. It is located behind a major thoroughfare south of the downtown area. There are MANY restaurants and stores to choose from,... More 

Helpful?
Thank Kelli1983
2 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

I travel for business routinely, this is the first hotel to tell me that they were charging me $50 for incidentals, but would refund in 4-5 days. The room was great, the location was great, but their "hotel policy" of the $50 charge is unacceptable.

Helpful?
Thank cathy c
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for taking the time to leave a review. My apologies you were upset with the incidental hold. This is a practice done at all hotels so that you can charge items from the restaurant, hotel market, or movies straight to your room. The $50 authorization is automatically released by the hotel upon check out, but can take your... More 

Savannah, Georgia
Level Contributor
108 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our room was clean and nice when we arrived after midnight. The gentleman at the front desk was a bit snippy and could not give us any information on where we could walk to get a bite to eat. The people who relieved him in the morning were much more helpful. There was construction noise very early which they apologized... More 

Helpful?
Thank Karen E
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for your review Karen. My apologies about your experience upon arrival, but i am glad we were able to leave a much more positive experience in the morning. Thank you again for the review, More 

bangalore
Level Contributor
60 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here one night on a business trip. My flight in arrived after 11 pm and the hotel asked me to take a taxi and they reimbursed me. Nice gesture. The room was nice and comfortable. The breakfast spread was limited, but sufficient and the wifi was pretty good.

Helpful?
Thank SachitMurthy
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

That you for the review. It sounds like your trip in from the airport went smoothly, even late at night. Hopefully the next time you are in Grand Rapids you will be able to stay longer! Thank you for the review. More 

Saginaw, Michigan
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Lobby, bar, restaurant nice areas, clean. Our room was clean but small for the price we paid. Beds extremely comfortable! A fridge and Keurig coffee pot...no microwave which would have been nice. Grille 29 available at hotel for breakfast and dinner. Not sure about lunch. Food was okay...very good mozzarella sticks!

Helpful?
Thank linboberner
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for the review. It sounds like you enjoyed the personal Keurig's that are now in every room and also enjoy a great night sleep. Thank you again for the review. More 

Neenah, Wisconsin
Level Contributor
110 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed June 19, 2016

Clean, convenient, and comfortable We scored this place to rest our weary traveling souls while on a recent cross-country trip. The rooms are spacious and the beds comfy. For our hotwire price of $111 this is as good as it gets while on the road.

Helpful?
Thank PlatterTalk
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for the review. I am happy to hear that you got exceptional value out of the price you paid for the hotel. Thank you again, More 

Battle Creek, Michigan, United States
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 6, 2016 via mobile

Nicer than expected. Very tastefully decorated and updated. Room, halls, and pool area were very clean. The pool is small, but perfect for little kids with lots of shallow area. Nice location too. We would stay here again.

Helpful?
Thank Misty H
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review

Thank you for the review. I am glad to hear you enjoyed the renovation and hope to see you again soon! More 

St. Louis, MO
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed May 10, 2016

After a disastrous encounter at another hotel where I checked out hours after I checked in, I found the Holiday Inn Grand Rapids Airport to be a welcome breath of fresh air. From the staff at the front desk (thanks Katie and Shea!) to the room which was spotless, I had an excellent stay. The room was spacious with a... More 

Helpful?
Thank MsCleo2313
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The newly renovated Holiday Inn Grand Rapids, where business and leisure travelers receive award winning service at the cleanest hotel in the area. You'll find comfort and modern luxury at one of the most convenient locations in Grand Rapids. Exceptional hospitality and excitement are waiting for you here. We are located just minutes from downtown and situated only 3 miles from Gerald R Ford International airport, we are the perfect place to get a great night's rest. ... more   less 

Additional Information about Holiday Inn Grand Rapids - Airport

Address: 3063 Lake Eastbrook Blvd SE, Grand Rapids, MI 49512-1853
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $134 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Grand Rapids - Airport 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Holiday Inn Grand Rapids - Airport Hotel Kentwood
Holiday Inn Kentwood
Kentwood Holiday Inn
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