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SpringHill Suites Grand Rapids North

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SpringHill Suites Grand Rapids North
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155 Reviews from our TripAdvisor Community

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Showing 155: English reviews
Greenville, South Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Front Desk Manager, Allison, and front desk associate Emily were very kind and understanding. Emily and I talked numerous times about the formula poisoning of my nephew Tucker. Allison was very understanding when I had to extend my stay.

Helpful?
Thank Carolmema
Ellicott City, Maryland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed here for two nights for a business trip and it was great! The staff were extremely friendly and welcoming, and were so helpful, making sure I had everything I needed! My flight was delayed and I ended up not getting to the hotel until 1 a.m. I called before and let them know I would be checking in... More 

Helpful?
Thank Mackenzie H
Ypsilanti, Michigan
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed here twice, and both times I arrived by bicycle. The first time I called ahead to let the desk know that, and that I'd be checking in late. Initially they said they didn't have a 1st floor room available, but when I checked in, they found one for me! Very accommodating! Excellent room with nice furniture. Breakfast was... More 

Helpful?
Thank JimTheMiller
Lisa G, General Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for the kind review! I am so happy our staff was able to accommodate your requests and provide you with the great service that Marriott is known for. I love our breakfast, and I am glad you did too. We look forward to welcoming you back soon! More 

Missouri
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Travelling with family and we stayed overnight. We arrived pretty early (like 2:30 pm) and they said they'd have a room for us in about a half hour. We came back and they did have things ready for us. 1) room is large. 2 beds and a pull out couch. Plenty of room for our family of five. It's not... More 

Helpful?
Thank joelegs
Lisa G, General Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for the very detailed review for our travelers. I hope you will visit again so that we can move that "above average" to spectacular! More 

Midland, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 3, 2016 via mobile

My little family of 3 have stayed in numerous suites, but this one was smaller than expected. A family any bigger would have been a tight fit. Stained couch cushions too😕 and breakfast was a bust. We got there an hour before it closed and there was barely anything left and the place was a disaster. Most hotels we have... More 

Helpful?
Thank Ashlee B
ranybaroudi, Manager at SpringHill Suites Grand Rapids North, responded to this review

Dear Ashlee B, Thank you for your feedback. All our rooms are the same size, but we have jacuzzi rooms, these might seem a little larger, and it would not work for a family of three because they only have one king bed. Please accept my sincerest apologies regarding the stain on the couch, could you please share with me... More 

Manassas, Virginia
2 reviews
4 of 5 stars Reviewed June 10, 2016

This is definitely a place to stay!! The staff of SpringHills Suites were fantastic -- friendly, professional, always ready to help. The breakfast buffet was very good, with a great variety, and the staff maintaining it were ready to help in any way (like crisping up the bacon!!). For us, the only downside was the sofa bed which needed updating... More 

Helpful?
Thank wandaklim
Lisa G, General Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for the kind review. I do hope you return as we are getting new beds in a few months. We hope this brings your experience here to five star! More 

1 review
5 of 5 stars Reviewed June 5, 2016

Great customer service, very accommodating to requests. Breakfast area is huge! So many choices to eat in the morning. Coffee is available 24/7 and is very good! Nice pool area. Lobby was extremely clean. The rooms were very clean as well and quite roomy. Pull out couch was comfortable too! Very close to downtown Grand Rapids as well! Overall, a... More 

Helpful?
Thank Colin B
Lisa G, General Manager at SpringHill Suites Grand Rapids North, responded to this review

I loved reading this review! Thanks for making my day. I hope to welcome you back soon! More 

Berkley, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2016 via mobile

This place is great! Aaron at the front desk greeted us with a smile and the check in was very efficient. The room was clean and the bed was comfortable. Plenty of space to relax. The entire staff was polite and went out of their way to interact with you which was very refreshing. I did not take advantage of... More 

Helpful?
Thank Hotelier074
Lisa G, General Manager at SpringHill Suites Grand Rapids North, responded to this review

Isn't Aaron great? Thanks for the kind words about him, I will make sure he sees this review. I am so happy you had a great experience here. Come back when you have some time to enjoy a relaxing dip in the pool. More 

Orange County, CA
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 18, 2016 via mobile

Got in late and was given last room where the TV did not work. The rooms are dated and there was "nothing we can do". The walls are dirty, the beds are hard, the closet door is broken, it was 50 degrees outside and the a/c was on in the room. After a day traveling for over 12 hours, this... More 

Helpful?
Thank OCMomTraveler
Lisa G, General Manager at SpringHill Suites Grand Rapids North, responded to this review

I am so sorry for the experience you had at this hotel. I have followed up with all departements to ensure this was an isolated incident. I know that will not make up for the experience you had, but I appreciate you sharing it so that I can ensure it won't happen again. I do hope you'll come visit us... More 

Tucson, Arizona
Level Contributor
95 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 18, 2016

Stayed at the SpringHills Suites on a recent trip to Grand Rapids. This property is fairly close to the airport (about a 5 minute ride). Called the hotel about a shuttle and they arranged a Metro Taxi (free of charge) which picked me up within minutes of me calling. Property is fairly new. Comfortable room with a good desk for... More 

Helpful?
Thank Scott E
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service

Additional Information about SpringHill Suites Grand Rapids North

Address: 450 Center Dr NW, Grand Rapids, MI 49544-8227
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $158 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Grand Rapids North 3*
Number of rooms: 76
Reservation Options:
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Also Known As:
Springhill Suites Grand Rapids North Hotel Grand Rapids
Hotel Style:
#15 Business Hotel in Grand Rapids
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