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SpringHill Suites Grand Rapids North

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450 Center Drive, Grand Rapids, MI 49544
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151 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Midland, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My little family of 3 have stayed in numerous suites, but this one was smaller than expected. A family any bigger would have been a tight fit. Stained couch cushions too😕 and breakfast was a bust. We got there an hour before it closed and there was barely anything left and the place was a disaster. Most hotels we have... More 

Helpful?
Thank Ashlee B
ranybaroudi, Manager at SpringHill Suites Grand Rapids North, responded to this review

Dear Ashlee B, Thank you for your feedback. All our rooms are the same size, but we have jacuzzi rooms, these might seem a little larger, and it would not work for a family of three because they only have one king bed. Please accept my sincerest apologies regarding the stain on the couch, could you please share with me... More 

Manassas, Virginia
2 reviews
4 of 5 stars Reviewed June 10, 2016

This is definitely a place to stay!! The staff of SpringHills Suites were fantastic -- friendly, professional, always ready to help. The breakfast buffet was very good, with a great variety, and the staff maintaining it were ready to help in any way (like crisping up the bacon!!). For us, the only downside was the sofa bed which needed updating... More 

Helpful?
Thank wandaklim
1 review
5 of 5 stars Reviewed June 5, 2016

Great customer service, very accommodating to requests. Breakfast area is huge! So many choices to eat in the morning. Coffee is available 24/7 and is very good! Nice pool area. Lobby was extremely clean. The rooms were very clean as well and quite roomy. Pull out couch was comfortable too! Very close to downtown Grand Rapids as well! Overall, a... More 

Helpful?
Thank Colin B
Berkley, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2016 via mobile

This place is great! Aaron at the front desk greeted us with a smile and the check in was very efficient. The room was clean and the bed was comfortable. Plenty of space to relax. The entire staff was polite and went out of their way to interact with you which was very refreshing. I did not take advantage of... More 

Helpful?
Thank Hotelier074
Orange County, CA
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 18, 2016 via mobile

Got in late and was given last room where the TV did not work. The rooms are dated and there was "nothing we can do". The walls are dirty, the beds are hard, the closet door is broken, it was 50 degrees outside and the a/c was on in the room. After a day traveling for over 12 hours, this... More 

Helpful?
Thank OCMomTraveler
Tucson, Arizona
Level Contributor
95 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 18, 2016

Stayed at the SpringHills Suites on a recent trip to Grand Rapids. This property is fairly close to the airport (about a 5 minute ride). Called the hotel about a shuttle and they arranged a Metro Taxi (free of charge) which picked me up within minutes of me calling. Property is fairly new. Comfortable room with a good desk for... More 

Helpful?
Thank Scott E
Boston, MA
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 14, 2016 via mobile

We stayed one night prior to being able to check into nearby JW. Staff was friendly and more than accommodating. Graciously offered late checkout so we could get ready for a wedding since JW room not open until 4pm. Can't say enough how much this was appreciated.

Helpful?
Thank MbSanabria
RachelCrowther, General Manager at SpringHill Suites Grand Rapids North, responded to this review

Thank you for sharing your experience at the SpringHill Suites Grand Rapids North. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you... More 

Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 29, 2016

This is a very convenient location: two blocks to Target for everything you didn't want to pack or forgot. Also near some good chain restaurants and minutes from downtown. Staff is very pleasant. Breakfast and room rates are a great value: now with more fresh fruit options.

Helpful?
Thank Ama2re
RachelCrowther, General Manager at SpringHill Suites Grand Rapids North, responded to this review

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Grand Rapids North and we... More 

Pittsburgh, Pennsylvania
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 25, 2016

I AM A MARRIOTT GOLD MEMEBER AND USUALLY THEY UPGRADE YOU FOR FREE WHICH WHEN WE CHECKED "OH NO I JUST GAVE THE LAST JACUZZI ROOM AWAY " SO I DONT KNOW WHAT THEY ARE LIKE ?? THEN after we checked in the last person who stayed in our room left their food in refrigerator and was still there when... More 

Helpful?
Thank Joinraecraven
Kansas City, Missouri
Level Contributor
87 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed March 23, 2016

This hotel, tucked back behind the shopping center, near the highway is pretty easy to get to appears to recently be renovated, but maintenance was lacking. Pros: Check in was fast and easy. Internet fast and reliable. Quiet Clean Friendly Gym was good - had good new and plentiful equipment. Cons: No restaurant in walking distance. Bed seemed worn and... More 

Helpful?
Thank Becky K
RachelCrowther, General Manager at SpringHill Suites Grand Rapids North, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any maintenance issues you experienced. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service

Additional Information about SpringHill Suites Grand Rapids North

Address: 450 Center Drive, Grand Rapids, MI 49544
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $164 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Grand Rapids North 3*
Number of rooms: 76
Reservation Options:
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Also Known As:
Springhill Suites Grand Rapids North Hotel Grand Rapids
Hotel Style:
#15 Business Hotel in Grand Rapids
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