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The Grand River Hotel, an Ascend Hotel Collection Member

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The Grand River Hotel, an Ascend Hotel Collection Member
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241 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand River Hotel, an Ascend Hotel Collection Member
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Showing 241: English reviews
Reviewed August 28, 2016 via mobile

We went on Groupon and booked our hotel room which was non-refundable or we wouldn't have stayed. With the name of hotel being riverfront we were hoping to have a better view but it didn't and it's more a $65 room then a $100 room. The front desk staff was friendly and the rooms smelled nice and fresh. The lounge...

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Helpful?
Thank Jill W
Reviewed August 23, 2016 via mobile

Bad experience! Started with being made to feel like a lower rated customer due to booking with Expedia. Hotel was dirty. Very short on resturant staff causing restaurant not to open both nights I stayed there. Lounge staff was excellent, but had to listen to unhappy staff. Checked out a day early due to unpleasantness.

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Helpful?
Thank Jim H
Riverfront H, Front Office Manager at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this review

I apologize that your stay was less than satisfactory. We are working hard to complete a renovation on the hotel, and need to continue to clean up behind ourselves on top of ensuring our rooms are in top shape. I am pleased to hear you had a good time in our lounge, our Bartenders and Cocktail waitress' do enjoy what...

Grand Rapids, Michigan
Reviewed August 22, 2016 via mobile

Had a romantic night planned. King sized bed...pull back the covers to reveal sheets that don't fit the bed. They were too short for the mattress! Called and talked to the front desk- they apologized but said they had no other sheets. Blamed the mattress size. Had no other rooms available due to a convention in town. Very disappointing night....

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Thank Shelly L
Riverfront H, Front Office Manager at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this review

Shelly, I apologize we could not fix the short sheet situation for you. That would ruin a night for me as well. I do wish to let you know we have a very large linen order placed to go along with the new beds that we are installing in our rooms. At the close of our renovation I hope you...

Reviewed August 20, 2016

This hotel is a wrinkle away from being labeled senile, and a dive. We rented here as it was on sale through Hotels.com and on the river. Check-in went smoothly enough, but there are clear signs of aging and even falling apart throughout the establishment. The carpets are stained and worn, the wallpaper in the hallways is ripped, stained, and...

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Helpful?
Thank Mark R
Riverfront H, Front Office Manager at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this review

Thank you for your review. I am happy to share with you that we will be under going a near full renovation of the property. Regarding the items you noticed, we plan to replace the carpets, remove the wallpaper/refresh the entire hallway, update the Elevators and refinish our bathrooms. We are also introducing water reducing toilets, (high flow/low flow buttons)...

Reviewed August 18, 2016 via mobile

I wanted to write a review on the exceptional help I received from front desk(Kelsey). She was patient and kind throughout my entire booking process. Her dedicated service should be recognized by Corporate office because without her professional help and guidance on how I needed to sign needed paperwork online I probably would have been discouraged and sought another hotel....

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Thank Lori V
Reviewed August 16, 2016 via mobile

I want to thank Justin, the overnight manager for his phenomenal service he provided. There was a humidity issue with our room and he personally came to the room to check right away. He agreed with the problem and moved us to a new room in less than an hour that was much better and was a two room suite!...

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Thank Justin M
Hartland, Michigan
Reviewed August 12, 2016

We tried it because the location was acceptable and the price was best for downtown location. Needs a bit of a facelift but for the price considering the market it was ok. The staff was friendly. The check in and check out was quick despite a little confusion about the reservation. It was handled quickly and to our satisfaction.

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Thank Theo W
Riverfront H, Front Office Manager at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this review

Thank you for staying with us at the Riverfront Hotel, we appreciate your noticing the work of our staff, we pride ourselves on customer service. Regarding the building we are in the middle of a large scale renovation with the goal of bringing the building out of the past. I hope you will consider us again if you visit Grand...

Plymouth, Michigan
Reviewed August 10, 2016

Very dated and musty smelling rooms. Woke up to find ants all over room. Only positive was staff at front desk who remained positive despite dealing with complaints from many other guests. We sent an email to management about the ants and other issues but never received a response.

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1Thank mikealbano57
Warsaw, Indiana
Reviewed August 8, 2016

Stains on the bedding. Mold in the shower. Moldy smelling room. Dirty on the tile floor. Bathroom door hit toilet so that it couldn't open properly. Halls had dirt on the floor as though they hadn't been vacuumed in a year or more. Tape falling off the walls. It was just disgusting. I ran to the front desk to check...

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2Thank Katrina L
Cambridge, Canada
Reviewed August 1, 2016

Hotel was nice and the room was clean and comfortable. We checked in a bit early as our drive was very long and we needed to rest. Unfortunately that didn't happen as we were below construction that was happening in hotel. I asked the front desk to move us and was told they were fully booked and couldn't do that....

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Thank kyra05
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Guests at the Riverfront Hotel, Grand Rapids enjoy comfortable, contemporary accommodations in a convenient location 2.5 miles from downtown Grand Rapids. Our hotel's guests enjoy complimentary wireless Internet access, an indoor swimming pool and whirlpool, a Fitness Center and The Landing Restaurant for dining. Inside our guest rooms, you'll find a great night's sleep on our beds, one-cup coffee brewers, 42" plasma TVs, and some rooms offer riverfront views. To make your stay even more relaxing, our hotel offers pet-friendly rooms and Business Class Suites. The Riverfront Hotel Grand Rapids sales, catering, and culinary teams will work hard to personalize any event in our spacious meeting area of 2,585 square feet. ... more   less 

Additional Information about The Grand River Hotel, an Ascend Hotel Collection Member

Address: 270 Ann St NW, Grand Rapids, MI 49504-2016 (Formerly Riverfront Hotel Grand Rapids)
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $89 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Grand River Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Radisson Grand Rapids
Grand Rapids Radisson
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Questions & Answers

Here's what travelers have asked, with answers from The Grand River Hotel, an Ascend Hotel Collection Member staff and other travelers.
5 questions
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Questions? Get answers from The Grand River Hotel, an Ascend Hotel Collection Member staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“In the summer anything above the 5th floor River view rooms would be pretty forsure”
 of 5 bubbles 915nathang, 1 week ago | Read review
“River views are nice”
 of 5 bubbles HockeyDadMichigan, 2 weeks ago | Read review
“Find another hotel!”
 of 5 bubbles kaitlinj2016, 2 weeks ago | Read review
“If you want or need wi fi, don't get a room here”
 of 5 bubbles perkmember7, 4 weeks ago | Read review
“views of the river!”
 of 5 bubbles Ecotour36, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question