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The Grand River Hotel, an Ascend Hotel Collection Member

270 Ann St NW, Grand Rapids, MI 49504-2016
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Guests1 room, 2 adults, 0 children
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Traveler (43)
Room & Suite (41)
Dining (10)

About

Location
Cleanliness
Service
Value
Focus on the destination in a whole new way at The Grand River Hotel, an Ascend Hotel Collection ® Member in Grand Rapids, MI near Van Andel Arena. Our boutique Grand Rapids hotel is less than two miles from the heart of downtown near U.S. Route 131, making it easy to find the true local flavor you crave at attractions like: DeltaPlex Fifth Third Ballpark Art Van Sports Complex Frederik Meijer Gardens & Sculpture Park Gerald R. Ford Museum The Gerald R. Ford International Airport is about 20 minutes away. Let the destination reach you at The Grand River Hotel, an Ascend Hotel Collection Member. Grand Rapids hotels like ours connect you to the places, moments and experiences that make each destination special. Book now!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Banquet room
Meeting rooms
Massage
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Microwave
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
147Reviews8Q+A31Room tips
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Popular mentions
My company recently stayed at The Grand River for a business event with a large group of about 60 people. During our stay, we utilized the ballroom for meeting and banquet space. Overall, we were very pleased. The hotel staff was incredibly friendly, and they graciously accommodated all of our requests, even those that were very last minute. We had breakfast, lunch and dinner catered during our stay, and the food was very good, especially for the price. (We've hosted similar events in other hotels where we paid double the price for catering and received food that was not half as good.) The rooms were clean and updated. The staff was wonderful about making any and all room change requests. We would absolutely stay here again for any business needs.
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Response from Tina M, Guest Relations Manager at The Grand River Hotel, an Ascend Hotel Collection Member
Responded 3 days ago
Hi holliegreene, Wow! A Big Thank you for the kind words and fantastic review. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded here at The Grand River Hotel. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Thank you for the compliment and appreciation to our staff and services. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
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Just returned home from visiting GR. Was unable to book a room downtown. HOWEVER glad I couldn't. My group and I were pleasantly surprised at the Grand River. Everyone was so pleasant, they gave great restaurant recommendations, and provided free shuttle service from hotel to anywhere in town and even gave return rides. Will definitely be staying again!
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Response from Tina M, Guest Relations Manager at The Grand River Hotel, an Ascend Hotel Collection Member
Responded 3 weeks ago
Hi Selojo4, Thank you so much for your kind words. I’m so pleased that you found us a pleasant and convenient place to stay near restaurants. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. Thank you for giving your stay a five star and we look forward to having you with us again soon.
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Checked in for a wedding that was walking distance and immediately saw lots of human hair, a dirty footprint, and large dust bunny in the corner of the bathroom. Got a second room that had food crumbs on the entry floor and counter. Front desk staff reluctantly sent someone to clean the food crumbs (after insisting both room were clean), and we changed quickly for the wedding and left. When we came back to go to bed, we pulled the sheet back to reveal three large brown smears on the flat and fitted sheets. Desk staff provided us with clean bedding so we could make a fresh bed for ourselves. The room is also generally beat up — huge scratches on the dresser and a bent toilet paper holder that can’t hold the roll. Hallways were also very loud until at least midnight. This is the dirtiest room I’ve ever stayed in. I can’t believe it was $159 for a night.
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Response from Tina M, Guest Relations Manager at The Grand River Hotel, an Ascend Hotel Collection Member
Responded 3 weeks ago
Dear Valued Guest, Thank you for pointing out the issues with your room and the bathroom so that we can work to improve upon this aspect of the guest experience at our hotel. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. Thank you for the feedback and we hope to have another chance to impress you should you make a return to town.
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First of all we actually really enjoyed our stay here. The free shuttle was great and the driver was really friendly. The common area outside was really nice, it included multiply seating areas overlooking the river, bean bag toss and a large scale chess game. The indoor door pool and hot tub were great as well. The problems with our stay was the hotel room itself, the AC unit as super loud, something was loose and it sounded awful. The toilet didn’t flush properly but the maintenance person came right away to fix it. There was some mold in the bathroom as there was no exhaust fan, we complained twice to the front desk that our coffee maker was missing a part and it took until our second night to get it replaced. The breakfast was ok for the money but nothing special. It’s an old hotel that’s had a facelift. As long as this hotel continues the free shuttle service I would still recommend staying here as it is $100+ cheaper than staying right down town.
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Response from Tina M, Guest Relations Manager at The Grand River Hotel, an Ascend Hotel Collection Member
Responded 4 weeks ago
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. It's great to hear that you enjoyed your stay and thank you for the kind words and compliment to our shuttle and the pool area. However, I do regret that you experienced several shortcomings during your stay especially with the AC and the toilet flush. We will address these issues to our housekeeping and maintenance staff to ensure that these events do not reoccur in the future. It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs. Thank you for choosing The Grand River Hotel, and we hope to be able to exceed your expectations in the future!
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Just finished a weekend stay here and had a great time enjoying the pool and outside patio facing the river. Unfortunately, the rest of the hotel leaves a lot to be desired. The rooms themselves and other areas of the interior felt half-renovated and could have been cleaner (especially the top layer of bedding and bathroom). Another point of frustration were the elevators (which moved at a snail’s pace). The location itself was convenient for freeway access and made getting around Grand Rapids easy without being directly downtown. Overall, we enjoyed the stay but for the money you can likely find a cleaner and better renovated/more modern hotel in the area.
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Response from Tina M, Guest Relations Manager at The Grand River Hotel, an Ascend Hotel Collection Member
Responded Aug 8, 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. I regret to hear of your dissatisfaction with the condition of the hotel and the cleanliness during your most recent stay! Your comments and feedback will help us to recognize our strengths and improve upon our weaknesses, though I am glad that our location to be convenient for your needs and the pool. Please keep us in mind for your next stay in the area.
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PRICE RANGE
$107 - $183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
radisson grand rapids, grand rapids radisson
FORMERLY KNOWN AS
Riverfront Hotel Grand Rapids
LOCATION
United StatesMichiganGrand Rapids
NUMBER OF ROOMS
162
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