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Riverfront Hotel Grand Rapids

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Riverfront Hotel Grand Rapids
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215 Reviews from our TripAdvisor Community

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Showing 215: English reviews
Bangor, Maine
Level Contributor
343 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
2 of 5 stars Reviewed 1 week ago

This is one of TwoInMaine's very few "Poor" reviews. But the Riverfront in late summer 2016 is a sad reminder that location and affordability sometimes come at a price. This is a rundown, not-very-clean, not-very-well-maintained hotel that must have seen better days. The room was comfortable, but a premium paid for "river view" neglected to mention the low building roof... More 

Helpful?
Thank twoinmaine
Tampere, Finland
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We had a room in 6th floor with the river view. The view wasn't something you would die for but I guess it was better than no view at all. Other than that the room served its purpose. The service wasn't extra friendly. And the hotel is a bit far from the city center. However they offer the shuttle to/from... More 

Helpful?
Thank Jan R
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were in the area for a half marathon and decided to check out some breweries in the area the day before. The shuttle downtown was great and very convenient. The room was clean and comfortable. The air conditioner was a little loud but other than that it was quiet. I would recommend this hotel.

Helpful?
Thank LizMarshall97
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Hotel is dated but big room and big comfy bed. Cleanliness is average. Wifi didn't work at all anywhere, even reception. They obviously knew because i got a leaflet "thanking me for my patience" during renovations at check-in. Don't advertise as having free in room wifi when you know it doesn't work. I don't mind getting less quality or service... More 

Helpful?
Thank John B

Travelers are raving about these Grand Rapids hotels

Level Contributor
8 reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

We went on Groupon and booked our hotel room which was non-refundable or we wouldn't have stayed. With the name of hotel being riverfront we were hoping to have a better view but it didn't and it's more a $65 room then a $100 room. The front desk staff was friendly and the rooms smelled nice and fresh. The lounge... More 

Helpful?
Thank Jill W
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

Bad experience! Started with being made to feel like a lower rated customer due to booking with Expedia. Hotel was dirty. Very short on resturant staff causing restaurant not to open both nights I stayed there. Lounge staff was excellent, but had to listen to unhappy staff. Checked out a day early due to unpleasantness.

Helpful?
Thank Jim H
Riverfront H, Front Office Manager at Riverfront Hotel Grand Rapids, responded to this review

I apologize that your stay was less than satisfactory. We are working hard to complete a renovation on the hotel, and need to continue to clean up behind ourselves on top of ensuring our rooms are in top shape. I am pleased to hear you had a good time in our lounge, our Bartenders and Cocktail waitress' do enjoy what... More 

Grand Rapids, Michigan
2 reviews
3 of 5 stars Reviewed August 22, 2016 via mobile

Had a romantic night planned. King sized bed...pull back the covers to reveal sheets that don't fit the bed. They were too short for the mattress! Called and talked to the front desk- they apologized but said they had no other sheets. Blamed the mattress size. Had no other rooms available due to a convention in town. Very disappointing night.... More 

Helpful?
Thank Shelly L
Riverfront H, Front Office Manager at Riverfront Hotel Grand Rapids, responded to this review

Shelly, I apologize we could not fix the short sheet situation for you. That would ruin a night for me as well. I do wish to let you know we have a very large linen order placed to go along with the new beds that we are installing in our rooms. At the close of our renovation I hope you... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 20, 2016

This hotel is a wrinkle away from being labeled senile, and a dive. We rented here as it was on sale through Hotels.com and on the river. Check-in went smoothly enough, but there are clear signs of aging and even falling apart throughout the establishment. The carpets are stained and worn, the wallpaper in the hallways is ripped, stained, and... More 

Helpful?
Thank Mark R
Riverfront H, Front Office Manager at Riverfront Hotel Grand Rapids, responded to this review

Thank you for your review. I am happy to share with you that we will be under going a near full renovation of the property. Regarding the items you noticed, we plan to replace the carpets, remove the wallpaper/refresh the entire hallway, update the Elevators and refinish our bathrooms. We are also introducing water reducing toilets, (high flow/low flow buttons)... More 

1 review
5 of 5 stars Reviewed August 18, 2016 via mobile

I wanted to write a review on the exceptional help I received from front desk(Kelsey). She was patient and kind throughout my entire booking process. Her dedicated service should be recognized by Corporate office because without her professional help and guidance on how I needed to sign needed paperwork online I probably would have been discouraged and sought another hotel.... More 

Helpful?
Thank Lori V
1 review
5 of 5 stars Reviewed August 16, 2016 via mobile

I want to thank Justin, the overnight manager for his phenomenal service he provided. There was a humidity issue with our room and he personally came to the room to check right away. He agreed with the problem and moved us to a new room in less than an hour that was much better and was a two room suite!... More 

Helpful?
Thank Justin M
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Guests at the Riverfront Hotel, Grand Rapids enjoy comfortable, contemporary accommodations in a convenient location 2.5 miles from downtown Grand Rapids. Our hotel's guests enjoy complimentary wireless Internet access, an indoor swimming pool and whirlpool, a Fitness Center and The Landing Restaurant for dining. Inside our guest rooms, you'll find a great night's sleep on our beds, one-cup coffee brewers, 42" plasma TVs, and some rooms offer riverfront views. To make your stay even more relaxing, our hotel offers pet-friendly rooms and Business Class Suites. The Riverfront Hotel Grand Rapids sales, catering, and culinary teams will work hard to personalize any event in our spacious meeting area of 2,585 square feet. ... more   less 

Additional Information about Riverfront Hotel Grand Rapids

Address: 270 Ann St NW, Grand Rapids, MI 49504-2016 (Formerly Radisson Hotel Grand Rapids Riverfront)
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $106 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Riverfront Hotel Grand Rapids 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Radisson Grand Rapids
Grand Rapids Radisson
Hotel Style:
#4 Spa Hotel in Grand Rapids
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