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Country Inn & Suites By Carlson, Grand Rapids Airport

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5399 28th Street, Grand Rapids, MI 49512
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345 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Ann Arbor, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

nice place to spend the night while traveling but not a getaway place. Lots of kids in pool, but they do have an adults only hour. Place was clean, and friendly good wifi. I was hoping for more of a getaway place and didn't do enough research.

Helpful?
Thank Al P
Schmitten, Germany
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have used this hotel a few times as a base while my son is at summer camp nearby. This year I stayed longer to do some work and see a few local sights. I was not disappointed. All the staff were friendly and accommodating, particularly the young man who checked me in. I was offered a free upgrade to... More 

Helpful?
Thank 2013AB
Jackson, Michigan
2 reviews
5 of 5 stars Reviewed 3 weeks ago

They recently upgraded their wireless Internet at this location and it is the fastest of anyplace I've ever been! The Staff here (most specifically Nathan the Manager, goes above and beyond to make sure that the rooms are super clean, the guests needs are met, and the atmosphere is professional yet friendly. I am a business traveler who spends a... More 

Helpful?
Thank sbostedor
Jackson, Michigan
1 review
3 of 5 stars Reviewed June 22, 2016 via mobile

The rooms are clean and the staff is friendly. If you are a business traveler and need to actually get some work done, I would avoid this hotel though. Speeds are much slower than the Internet DialUp speed of the 90s and that is on a good day. Most days you cannot even get out past the gateway. I have... More 

Helpful?
Thank Steve B
Nathan R, General Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review

Steve B, Thank you for reaching out to us and giving us feedback about your stay. We are pleased to read that the staff was friendly. I would like to take the time to apologize for the internet issues. The problems with the internet are being resolved and you should experience faster internet speeds. Thank you, Nathan Ralston More 

Grand Rapids, United States
1 review
3 of 5 stars Reviewed June 20, 2016

General Manager was rude and more concerned with his "corporate revenue call" than helping with our issues... Hotel is conveniently located and was clean... WiFi is HORRIBLE - so do not go here for business!

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Anthony P
Nathan R, General Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review

Anthony P, Thank you for reaching out to us about the issues that occurred at the hotel during your stay. I do apologize for that you felt you were not treated as top priority. I can assure you that I did take action on the situation and resolved it in a prompt matter. I can also assure you that the... More 

Goderich, ON
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 2, 2016

We stayed here when going to the Garth Brooks concert. Room was very comfortable and clean. The man at the front desk was very friendly and helpful with helping us get a cab to the arena (thanks so much for all your help.) The breakfast was nice, but the room was a bit crowded (that seems to be the norm... More 

Helpful?
Thank clarkjohnston
Nathan R, General Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review

Clarkjohnston, Thank you for taking the time to give us feedback about your stay. We truly appreciate your comments so we can what guests enjoy about our hotel. We are very glad that you enjoyed your time at the Garth Brooks concert and you were able to come back and have a peaceful stay with us. Please, if you are... More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Stay at the Country Inn & Suites Grand Rapids, MI hotel and enjoy convenient amenities, unrivaled customer service and an ideal location. Our hotel features free Wi-Fi, premium cable on flat-screen TVs, indoor pool and all you need to feel right at home. We are located just minutes from Gerald R. Ford International Airport as well as a great variety of museums and top shopping opportunities. Book your reservations at Country Inn & Suites and see what sets us apart from other Grand Rapids hotels. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Grand Rapids Airport

Address: 5399 28th Street, Grand Rapids, MI 49512
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $121 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Grand Rapids Airport 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Country Inn & Suites Grand Rapids Hotel Grand Rapids
Country Inn & Suites Grand Rapids Mi
Country Inn Grand Rapids
Grand Rapids Country Inn
Country Inn And Suites Grand Rapids
Hotel Style:
#13 Business Hotel in Grand Rapids
#18 Family Hotel in Grand Rapids
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