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Country Inn & Suites By Carlson, Grand Rapids Airport

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Country Inn & Suites By Carlson, Grand Rapids Airport
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351 Reviews from our TripAdvisor Community

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Showing 350: English reviews
Marquette, United States
1 review
1 of 5 stars Reviewed 1 week ago

This facility is way beyond a complete make-over. It's a dump. We had stayed here years ago and came back to it and were sadly let down by the total disrepair. TV's, internet and over-all not clean! Waste of money!

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Brad V
Barrington, Illinois, USA
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had problems with the toilet and sink in this hotel. The bathroom needs updating. The bed and pillows were comfortable. The breakfast was good. The room was clean with the exception of the carpet. The hotel was quiet.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Turn5
alaska
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had asked for a quiet room but was put right next to pool, laundry, vending, front desk. After asking for a different quiet room was assured by male at front desk, no one would be doing laundry and room would be quiet. This was 3pm so I'm sure we could have been given a different room. It was not... More 

Helpful?
Thank alaska0712
Naperville, Illinois
Level Contributor
524 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
3 of 5 stars Reviewed 4 weeks ago

In general I liked this property. The place was clean and the people were nice. I would say that there were a few things in our room that needed sprucing up. The bathroom could have used work, and a panel on the hot tub was falling off the wall. Also ask for extra pillows as they were thin. No real... More 

Helpful?
Thank mja1982
Ann Arbor, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 23, 2016

nice place to spend the night while traveling but not a getaway place. Lots of kids in pool, but they do have an adults only hour. Place was clean, and friendly good wifi. I was hoping for more of a getaway place and didn't do enough research.

Helpful?
Thank Al P
Schmitten, Germany
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 11, 2016

I have used this hotel a few times as a base while my son is at summer camp nearby. This year I stayed longer to do some work and see a few local sights. I was not disappointed. All the staff were friendly and accommodating, particularly the young man who checked me in. I was offered a free upgrade to... More 

Helpful?
Thank 2013AB
Nathan R, General Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review

Thank you so much for sharing all of your positive feedback for others to see! We are very glad that you enjoyed our hotel as always! We strive to be the best and are pleased that you could see that! It is very important to us to meet the needs of each individual guest that comes to us! We hope... More 

Jackson, Michigan
2 reviews
5 of 5 stars Reviewed July 6, 2016

They recently upgraded their wireless Internet at this location and it is the fastest of anyplace I've ever been! The Staff here (most specifically Nathan the Manager, goes above and beyond to make sure that the rooms are super clean, the guests needs are met, and the atmosphere is professional yet friendly. I am a business traveler who spends a... More 

Helpful?
Thank sbostedor
Nathan R, General Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review

Steve, Thank you so much for the positive feedback, it is truly appreciated. We are glad that our hard work at the hotel does not go unnoticed by our guests! We hope that you will recommend this hotel to others so they can enjoy the comfortable feeling you get! Thank you, Nathan Ralston General Manager More 

Jackson, Michigan
1 review
3 of 5 stars Reviewed June 22, 2016 via mobile

The rooms are clean and the staff is friendly. If you are a business traveler and need to actually get some work done, I would avoid this hotel though. Speeds are much slower than the Internet DialUp speed of the 90s and that is on a good day. Most days you cannot even get out past the gateway. I have... More 

Helpful?
Thank Steve B
Nathan R, General Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review

Steve B, Thank you for reaching out to us and giving us feedback about your stay. We are pleased to read that the staff was friendly. I would like to take the time to apologize for the internet issues. The problems with the internet are being resolved and you should experience faster internet speeds. Thank you, Nathan Ralston More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Stay at the Country Inn & Suites Grand Rapids, MI hotel and enjoy convenient amenities, unrivaled customer service and an ideal location. Our hotel features free Wi-Fi, premium cable on flat-screen TVs, indoor pool and all you need to feel right at home. We are located just minutes from Gerald R. Ford International Airport as well as a great variety of museums and top shopping opportunities. Book your reservations at Country Inn & Suites and see what sets us apart from other Grand Rapids hotels. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Grand Rapids Airport

Address: 5399 28th St SE, Grand Rapids, MI 49512-2072
Location: United States > Michigan > Kent County > Grand Rapids
Price Range: $106 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Grand Rapids Airport 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Country Inn & Suites Grand Rapids Hotel Grand Rapids
Country Inn & Suites Grand Rapids Mi
Country Inn Grand Rapids
Grand Rapids Country Inn
Country Inn And Suites Grand Rapids
Hotel Style:
#13 Business Hotel in Grand Rapids
#18 Family Hotel in Grand Rapids
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