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Quality Inn

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Quality Inn
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155 Reviews from our TripAdvisor Community

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Showing 155: English reviews
Bay City, Michigan
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

From what others have said, we must have gotten lucky when we stayed there. Our room was clean and comfortable. The hotel staff was helpful and friendly and at $99 for the night, the hotel was a decent value. It wasn't perfect, but we've stayed in worse. We'd definitely stay there again.

Helpful?
Thank Jackie K
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Stayed at the "Not So Quality Inn", Gaylord MI Aug 1-21 2016 for work. From the moment we checked in to the time we left there were nothing but problems. We reserved over 10 rooms for a group. The manager would not take our individual credit cards at check in which only delayed the process checking out. The hotel itself... More 

Helpful?
Thank Art C
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Art C, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your concerns on your recent visit. I have shared your feedback with our new staff and managers to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate... More 

Otsego, Michigan
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

The exterior is rundown and looks like the hotel is abandoned. The lobby furniture looks like it came from a grandma's yard sale. The breakfast area chairs are all mismatched and stained. The rooms which are all supposed to be 'remodeled' are not even close to being up to par. The first room we were assigned had two large blood... More 

Helpful?
Thank Connie B
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Connie B, We highly value your feed back from your recent stay with us. I would like to firstly apologize that we did not exceed your expectations on our renovations. Like any business there are always areas in which we can improve. We are in the midst of smoothing our rooms out with improvements. Second, on behalf of our... More 

Mississauga
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a hotel that is hard to access, we kept going in circles to get to the main entrance. Receptionist was quite helpful. Loud noise from guests by the pool. Bathroom was dirty and I told the housekeeping about it, all I got was an excuse. The coffee maker inside the room was full of dust, table and all... More 

Helpful?
Thank havensprings
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear havensprings, On behalf of the entire team, I want to apologize for the unpleasant experience that you have had. We appreciate your feedback as it helps aid us in which areas and departments we need to improve on. I would like you to know that I will be raising awareness to this issue, and address the importance of our... More 

Marquette, Michigan
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This was a quick stop late at night on a business trip. While room was clean and the bed comfortable, the hotel in general needs a serious face-lift. The hotel in general very "worn", my room was definitely worn. Not somewhere I would go back to.

Helpful?
Thank Wayne D
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Wayne D, Thank you for your recent feedback. We apologize if we did not exceed your expectations. As a hotel, there is always room for improvement and updating. I can assure you this will be mentioned to our management team as we strive to make each guests individual stay the most exceptional and welcoming. Dear Kevin, Thank you for... More 

Worden, Illinois
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Would not recommend this hotel to anyone. Room keys don't work, dirty, overpriced, rude desk staff. Hotel manager does not know how to treat customers. She is very rude and disrespectful. I will never stay at that dump again just to be treated like a burden on the staff.

Helpful?
Thank 0709CP
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Casey P, I first want to thank you for your review. Feedback is very important when it comes to making sure any business is doing great or needs improvement. Secondly, on behalf of the entire hotel staff, I want to apologize for the actions which had taken place on your stay. There is absolutely no excuse for anyone to... More 

Rochester
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Room was dark (lights were not bright), carpet was dirty (stained, old, and had plenty of hair), air conditioning barely worked (it kept turning off), bathroom smelled moldy and had rust in the tub. The floor just inside the door and bathroom were updated but the rest of the room was not. The room had a refrigerator and microwave, which... More 

Helpful?
Thank LoveTraveling86
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed August 12, 2016 via mobile

This hotel was the only one available for miles on a busy summer weekend and I can see why. The hotel is outdated and musty, and pricier than many other better quality establishments. The hallway had decor decades old that smelled accordingly. The room we were in smelled rather bad, a bit like stale cat urine. We were exhausted so... More 

Helpful?
Thank Knewl
Saint Augustine Beach, Florida
Level Contributor
6 reviews
1 of 5 stars Reviewed August 1, 2016

Was traveling north on 1-75 Monday July 25 the 2 top chains were sold out, the HI Express clerk suggested trying Quality Inn. We did stay at this hotel but feel that the facility is the worst hotel I have ever stayed in over 40 years of travels. Dirty, odors, bugs and really worn out both inside and outside. My... More 

Helpful?
Thank mjenk999
Corona, California
Level Contributor
6 reviews
2 of 5 stars Reviewed July 30, 2016 via mobile

The hotel was clean and the staff was very friendly. My only complaint would be the beds. They were really hard and seemed old and worn out. (I got the earthquake effect every time my husband rolled over). The pillows were also pretty hard. Overall though, it's about what I would have expected for this level of hotel.

Helpful?
Thank Stephanie W
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Meeting Rooms

Additional Information about Quality Inn

Address: 137 West St, Gaylord, MI 49735-1947
Location: United States > Michigan > Otsego County > Gaylord
Price Range: $74 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 117
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Also Known As:
Gaylord Quality Inn
Quality Inn Gaylord
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