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Holiday Inn Express Gaylord

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209 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago via mobile

I've stayed in many Holiday Inns and this wasn't my favorite. It was in a busy area, and the hotel just seemed to be suited for in and out guests. Lacked the peaceful feel that I've experienced at other HI locations; more a motel feeling than hotel. I certainly don't think it was worth the cost.

Helpful?
Thank Nikki A
1201KimF2016, General Manager at Holiday Inn Express Gaylord, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room and Hotel conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. More 

Sudbury, Canada
Level Contributor
5 reviews
Reviewed 1 week ago

We have stayed at this hotel a couple of times now and both times we had a problem using our credit card points. We have booked hotels many times with our points and never encountered the problems we have had here. We were also encouraged to call the hotel directly to receive a better rate than booking with our points.... More 

Helpful?
Thank alsue1997
1201KimF2016, General Manager at Holiday Inn Express Gaylord, responded to this review

Please feel free to contact me at gm@hiexpressgaylord.com, so I can provide additional assistance and reassurance of you booking your next stay with us and making sure we are up to par with IHG brand standards. Kim F. More 

Detroit, Michigan
1 review
Reviewed October 21, 2016

I called at 9am asking for 1 hr earlier check in time and was told to call back at 1:30ISH to ask. I am driving 4 hrs to get there, so if I find out at 1:30 ish that I can't get an early check in I will be sitting in the parking lot for an hour! I explained that... More 

Helpful?
Thank 969ginger
IHGService, Guest Relations Manager at Holiday Inn Express Gaylord, responded to this review

Dear 969ginger, Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that we fell below your expectations and if your early arrival request was not guaranteed. We take comments such as these very seriously and would like to follow up with you. I... More 

Clarkston, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 21, 2016

I hate to say it, but we came home from the soccer tournament - and my daughter's legs looked like she had 100 mesquito bites - after reviewing websites and talking to experts, we conclude, without a doubt that she had been bitten by bedbugs. Classic. And, I'll add that while I have tried several times to make contact with... More 

Helpful?
1 Thank mkanderson1
1201KimF2016, Manager at Holiday Inn Express Gaylord, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

Metamora, Michigan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 6, 2016

Nice Stay, our room appeared to be updated, pool and hot tub were fantastic. Pool was refreshing but not cold. Breakfast was good, lots of choices. We only stopped for one nite on our way to Saute Saint Marie. We would stay here again.

Helpful?
Thank Margie D
Clarence, Missouri
Level Contributor
3 reviews
Reviewed August 22, 2016 via mobile

What a fantastic place to stay!! Very nice breakfast served. The pool was fantastic also! Close to restaurants and shopping. We would definitely recommend this hotel to anyone traveling thru the area. We will most certainly stay here again!

Helpful?
Thank Haley B
bna
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 21, 2016

The positive: very nice room and amenities above the typical HI Express. The bad: internet that could not turn a page. The coffee pot was so filthy it was unusable. The public mens restroom was vile. Buckets collecting leaky roof lobby. Three calls to the front desk and one visit in person and three different staff members could not seem... More 

Helpful?
1 Thank dfeew
IHGService, Guest Relations Manager at Holiday Inn Express Gaylord, responded to this review

Dear dfeew, Thank you very much for taking the time to share your comments online. We always strive to provide world class accommodations and outstanding guest experiences and it is nice to read that the room received is at par. However, we apologize your stay was not as enjoyable as it could have been due to the internet connection and... More 

Level Contributor
8 reviews
4 hotel reviews
Reviewed August 19, 2016

Our family stayed here one night on our road trip. Rooms were clean and updated. Breakfast had lots to choose from and was great and all the staff were very friendly. Rooms were a little pricey but we were overall satisfied.

Helpful?
Thank Stephen E
Warsaw, Indiana
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 31, 2016

I see we aren't the only ones who have experienced problems with this hotel. We arrived at 3:40 p.m. and "no rooms were ready yet". No accommodation was made for this. The girl at the desk tried, but what could she do. It wasn't her job to clean the rooms and the manager is on site very little the entire... More 

Helpful?
1 Thank Cinbear86
IHGService, Guest Relations Manager at Holiday Inn Express Gaylord, responded to this review

Dear Cinbear86, Thank you for staying with us and for leaving a review. We sincerely apologize if the level of service you have received at check in fell below your expectations and for any inconvenience this may have caused. Your comments have been taken into serious account and will be used towards our improvement. I hope you give us a... More 

Seymour, Indiana
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 29, 2016 via mobile

We needed a place to stay for one night on the way home from vacation. The outside needs some work/cleaning up. The pool is nice. Lobby was clean and staff was friendly. The room itself was very clean and updates. Bug free. Nice overall experience.

Helpful?
Thank Katrina P
Questions? Get answers from hotel staff and past guests. Ask a question

42 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel Gaylord, in Northern Michigan, 45 minutes from beautiful Mackinac Island and located on the 45th parallel Gaylord, Michigan. Guest rooms are equipped with refrigerators, free wired/wireless high-speed Internet access and a 27 cable television with HBO & voice mail. King rooms offer 32' HD LCD TVs with DVD players. Free DVD rentals are available at the front desk! We also offer Jacuzzi rooms. Enjoy the spectacular hot Smart Start breakfast and our indoor heated pool, hot tub, dry sauna and fitness center. Our 2 meeting rooms accommodate 6-50 people. For outdoor enthusiasts we are minutes to Treetops Golf Resorts, Boyne Mountain and Shanty Creek. Join us in Gaylords golf Mecca with 24 of Michigan finest golf courses.Upcoming events: Boyne Morel mushroom Festival, regional hockey playoffs, soccer tournament, and baseball camp, trout season is open! Guides available. Plenty of shopping and restaurants are located nearby as are Halliburton, Wal-Mart, Lowe s, Home Depot, Norandex, Georgia Pacific, Wolverine Power, Holland Dist. Gordon Foods , M-DOT, MIDNR, Nabisco, Reinhart, and the Ostego County Sportsplex. We are FEMA approved for all federal and state meetings. Stay Smart at the Holiday Inn Express Hotel Gaylord! ... more   less 

Additional Information about Holiday Inn Express Gaylord

Address: 1201 W Main St, Gaylord, MI 49735-7407
Location: United States > Michigan > Otsego County > Gaylord
Price Range: $105 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Gaylord 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Holiday Inn Express Gaylord Hotel Gaylord
Holiday Inn Gaylord
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Questions & Answers

Questions? Get answers from Holiday Inn Express Gaylord staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book room at the front of the hotel. There is more road noise in the rear of the building.”
 of 5 bubbles alsue1997, 1 week ago | Read review
“Call early, we wanted a king bed and had to take 2 queens.”
 of 5 bubbles lavella98, Jun 9, 2016 | Read review
“All rooms are good.”
 of 5 bubbles Milenasmom3305, Dec 29, 2015 | Read review
“Parked on the back side of hotel. Driveways lead us to all the shopping areas behind us.”
 of 5 bubbles MInone4, Dec 7, 2015 | Read review
“Suit was great wife in wheelchair no problems getting around.Better then accesable room”
 of 5 bubbles GuyW723, Dec 1, 2015 | Read review
5 of 5
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