Holiday Inn Express & Suites Gaylord, an IHG hotel

Holiday Inn Express & Suites Gaylord, an IHG hotel

No pancakes,but plenty of syrup!
Traveler (16)
Relax in a 2 Queen suite featuring additional seating and  wet bar
Room & Suite (20)
You had me at cinnamon! Free Fresh HOT Signature Cinnamon Rolls!
Dining (8)

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Avg. $122 /night, 2/9 - 2/10
$174
per night
$135
per night
$96
per night

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About

#9 of 18 hotels in Gaylord
Location
4.3
Rooms
4.7
Value
3.7
Cleanliness
4.5
Service
4.0
Sleep Quality
4.2
Located in the center of Northern Michigan on the 45th parallel, the Holiday Inn Express & Suites Gaylord hotel is both a convenient workplace and a recreation seekers paradise. It is easily accessible from I-75 off the 282 exit. If you're visiting the hotel's locale for work in Gaylord, Michigan, you can rely on the free high-speed, WiFi access and the 24-hour Business Center to help you meet deadlines. Major corporations, such as Cooper Standard, AMI Industries and Mayfair Plastics are within miles. Leisure guests can enjoy amazing attractions in and around Gaylord, Michigan. Known as Michigan's Alpine Village, the abundance of snow makes it a great place to ski and snowmobile. It is part of a 300 mile snowmobile path system. But Gaylord is also known as America's Summer Golf Mecca. It's great location is near 15 championship caliber golf courses. Let's not forget the downtown area's quaint shopping too.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Shuttle bus service
Parking
Wifi
Pool / beach towels
Indoor pool
Breakfast available
Business Center with Internet Access
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.5 of 5 stars
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
Hotel links

Location

525 Dickerson Road, Gaylord, MI 49735
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 51 out of 100
51
Traverse City Airport
48.2 mi
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Emmet County Airport
38.3 mi
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Traveler rating
  • 25
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Detailed Reviews
rosenbergeso wrote a review Aug 2024
Rockford, Michigan
5.0 of 5 bubbles
Very friendly staff let you feel right at home , especially Stephanie was a delightful person, very attentive and helpful,
The big bonus at this hotel is they have rooms that can hold more than four people which is a big plus when you’re travelling with a big company,
It is close to the highway to the main street, so there are a lot of options of food. It’s very easy to get in and get out,
All in all, I would definitely recommend sleeping in this hotel .
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Date of stay: August 2024Trip type: Traveled with family
Room Tip: Rooms to accommodate more than four people. Close to Main Street and a lot of food options...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SonriseBMD wrote a review Oct 2023
Hastings, Michigan
4.0 of 5 bubbles
We *loved* this hotel. We don't get to say that a lot lately.

The room, (with the exception of the bathroom floor needing to be mopped and was an easy DIY fix), was one of the cleanest hotel rooms we have seen in a long while. We really appreciated that!

The front desk staff were so nice and helpful. We were upgraded, (thank you so much!), and recognized for our status which is always appreciated. There is Diamond parking out front, too, which is something not all IHG properties do anymore.

The breakfast was well-stocked which is good because the hotel was busy.

Overall, a good experience.
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Date of stay: September 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michele D wrote a review Jan 2022
Jackson, Michigan
5.0 of 5 bubbles
We rented 3 rooms over the New Year's weekend. All of our rooms were very clean. We were able to enjoy the pool both nights we were there. The breakfast had many options and they did a great job of keeping food in the warmers and the area clean.
We had an excellent stay!
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Date of stay: January 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lovebug_RO wrote a review Jan 2021
Livonia, Michigan
1.0 of 5 bubbles
This was the worst hotel stay ever. First off they allowed my mom to check in under our reservation, when she had her own separate reservation. They gave her our room and it was awkward to tell them to move into their room after they had already unpacked. I paid for a king suite and the pictures that were shown in the booking did not match with what we got. We were supposed to have a separate bedroom from the living room, so our daughter could sleep in her own space and of course we didn't. My parents room had food glued to the walls that was not cleaned up. The staff DID NOT wear their masks. There were several occasions when the receptionist had no mask on, or the women serving breakfast in the morning. One of the breakfast servers didn't even bother putting on gloves while she was serving food. It was just disgusting, especially with COVID going on. You would hope they at least washed their hands. They did not follow any COVID rules, which made it very concerning. They seemed very understaffed and careless about their customer service. The receptionist was never at the desk during our 5 day stay. We always had to holler for them and hope someone would come to the desk. If you can find another place DO NOT stay here!!!
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Date of stay: December 2020
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Gaylord, an IHG hotel
Responded Jan 19, 2021
Hello Lovebug_RO, Thanks for sharing feedback. It is great to hear from one of our guests. I regret to learn that we fell short of your expectations in our area of service, room comfort and cleanliness. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Comments such as yours are valuable and relayed to the team to help point out areas needing additional attention. In line with this, do know that I sent an e-mail to further reach out to you. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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Kimberly R wrote a review Feb 2023
5.0 of 5 bubbles
Booking this room I was thinking it would be mediocre. I was off on that. We had a double queen suite, so did our two adult kids. We were all very happy. The place was super clean. The 4 kids, ages 5-10 had a blast swimming in the pool.

The kids were all going skiing for one day, and we all sat in the breakfast area for about an hour and a half before they left for the day. The breakfast was very good, surprisingly so-eggs, sausage, potatoes, cereal, oatmeal, pancakes, pastries, and whatever anyone would need to get ready for the day. Good coffee too in very clean eating area (wasn't starbucks but above average). The best part though was the customer service was well above average. We were in there for awhile, kids coloring and being at times rowdy, etc., and the staff were all super patient and nice with the talkative/busy/rowdy crew we have.

Shout out to Donovan and crew. Donovan was working the front desk, and the sweet lady working the breakfast area were the best!! sorry I didn't catch her name, but wished I wouldve. They were both very kind to all of us adults and all 4 gkids. Very accommodating and better than many 5 star hotels weve been to as far as customer service goes. They went above and beyond in the CS dept. That kind of customer service is hard to come by lately in the post Covid era.

Rooms were very good too. Clean, comfy beds, and the room we had was spacious with a small living/kitchen counter area.. The prices were less than I'd expect for the service and accommodations. The last two places we stayed at were triple this price for one night and well, left a lot to be desired.

Not one thing to complain about. Perfect stay all the way around. Ive never reviewed a Holiday Inn Express, and probably would not have if it werent for the fact I felt compelled to give the employees here a well deserved shout out!!!
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Cant speak for the other rooms but the double queen suite was perfect for two adult gparents and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian A wrote a review Jun 2024
2.0 of 5 bubbles
Asked for a 7:30 AM wake up call but never got it. The alarm clock ( room 108 ) didn't work as an alarm clock or a clock for that matter, did make a great night light though. The lamp next to the bed was missing it's light bulb and trying to charge anything on the outlets under the TV didn't work, no power. Very clean and minimalist in the room, beds were a bit too soft for my taste. Didn't get to try their breakfast bar because of the no wake up call. Get a room away from the highway, it'll be quieter.
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Date of stay: June 2024
2.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
Room Tip: Get a room away from the highway and bring your own alarm clock. Don't trust their wake up service.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Gaylord, an IHG hotel
Responded Jun 28, 2024
Dear Brian A, Thank you for selecting our Holiday Inn Express & Suites Gaylord while visiting Gaylord and for providing feedback about your experience. It's a pleasure having you as our guest. I am truly sorry you did not experience an exemplary stay due to our alarm clock not working properly. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our room's cleanliness and comfort were still appreciated. Please grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
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New_friends_GR wrote a review Feb 2021
Grand Rapids, Michigan
+1
5.0 of 5 bubbles
I've stayed at quite a few Holiday Inn Express properties over the years, and this one in Gaylord is one that's part of the chain's current, modern style. My husband and I stayed here on a Friday and Saturday night in January 2021 during a ski weekend we spent in the area. (This property is actually identical to another one we'd stayed at a few weeks beforehand in a different part of Michigan.)

Overall, we were quite pleased. The hotel is pretty nice. Our check-in process went smoothly, and our room (#104) was clean and comfortable. There are some things that are being done differently during the COVID pandemic; the main thing is that the staff serve you your breakfast items and you have to take them back to your room to eat. Breakfast was acceptable, which we took advantage of one of the two mornings we were there.

This hotel also has some other nice amenities, such as an indoor pool and a business center. We did not have time to use the pool, but the one thing we wished it would have had was an indoor hot tub in the pool area (I guess some newer hotels are doing away with those hot tubs for some reason). I really appreciated being able to use the business center computer for catching up on my social media during our stay.

All in all, this was a nice hotel and I would have no qualms about staying there again the next time I'm in Gaylord.
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Date of stay: January 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen M wrote a review Jun 2024
Hillsdale, United States
5.0 of 5 bubbles
Comfortable, clean room. Bed was also very comfortable. Check in and out was quick and easy. Breakfast was fresh and very good - especially liked the pancakes with different syrup selections. Biscuits and gravy were also pretty good. Would highly recommend.
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Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
roadtripper10 wrote a review Nov 2024
Lansing, Michigan
5.0 of 5 bubbles
Really I’d rate this 4.5 if that was a possibility. The lobby and rooms are always very clean and comfortable and it’s at a nice location. The desk people are always very nice. This morning the waffle machine was out of order, but they still put out all the syrup. 😀. Both toasters were also out of order. Since when is a toaster “out of order?” If it’s broken get a new one (across the street at Walmart .1 miles away) pitch the broken one. It’s not like a repair guy will come and fix them. Someone needs to pay attention to the breakfast area but other than those very small things, this is an excellent place to stay. To be fair I should have taken photos of the very clean rooms as well. I was really thinking that the side by side out of order toasters were funny so I did take a photo of that.
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Date of stay: November 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
birchtreefan wrote a review Sep 2020
Ann Arbor, Michigan
3.0 of 5 bubbles
I'm not going to beat up this hotel because it really is a nice place to stay. We just learned that the next time we stay here, its the 3rd floor or we make sure the room above is empty. We were blessed with a whole family above us who ran around till I finally went up there at 11pm and asked nicely if the kids could slow down. In which they did. The 2nd night was nice until 5:30am when the family got up to pack/leave. It's not the hotels fault. It's the fact that these are the thinnest floors I have ever witnessed. So, just beware.

Otherwise, as I said before, this hotel is very nice. Pool was well chlorinated and the breakfast offering was great. We will go back, but only with a top floor view.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Gaylord, an IHG hotel
Responded Sep 22, 2020
Hello birchtreefan, Providing the best hotel experience begins with excellent service. It has always been our pleasure to assist our guests in whatever way we can. Thank you for choosing to stay with us and for sharing your thoughts regarding your recent stay at our hotel. We wanted your stay to be comfortable and convenient, but we missed the target. I know how important getting that much-needed slumber. I am sorry that the noise above your room caused inconvenience. Your thoughts have been shared with the Hotel management and Maintenance team to look into the room insulation. Next time you stay with us, request a room on our top floor, and we will gladly allocate one for you. I hope we get the chance to serve you again and create a better experience for you in the future. Warm thoughts, Deborah R. Case Manager IHGService
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rosenbergeso wrote a tip Aug 2024
Rockford, Michigan164 contributions96 helpful votes
5.0 of 5 bubbles
"Rooms to accommodate more than four people. Close to Main Street and a lot of food options . Check the elk Park. It is free."
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Brian A wrote a tip Jun 2024
31 contributions3 helpful votes
2.0 of 5 bubbles
"Get a room away from the highway and bring your own alarm clock. Don't trust their wake up service."
Read full review
Kimberly R wrote a tip Feb 2023
1 contribution
5.0 of 5 bubbles
"Cant speak for the other rooms but the double queen suite was perfect for two adult gparents and a g-girl 5 yr old."
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LeeseMaster wrote a tip Oct 2021
Saginaw, Michigan41 contributions21 helpful votes
4.0 of 5 bubbles
"Free parking. Free breakfast. Close to lots of stuff but not very walkable. You could probably walk to bob evans."
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falconjetpilot wrote a tip Sep 2021
Marietta, Georgia5 contributions5 helpful votes
1.0 of 5 bubbles
"Avoid this IHG property in Gaylord, MI."
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Not the right property for you?
There are more places to choose from in the Gaylord area.
PRICE RANGE
$99 - $172 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMichiganOtsego CountyGaylord
NUMBER OF ROOMS
87
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN EXPRESS & SUITES GAYLORD, AN IHG HOTEL - Updated 2025

Frequently Asked Questions about Holiday Inn Express & Suites Gaylord, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Gaylord, an IHG hotel?
Nearby attractions include Call of the Wild Museum (0.3 miles), Old Spud Warehouse (0.4 miles), and The Rusty Pelican (0.7 miles).
What are some of the property amenities at Holiday Inn Express & Suites Gaylord, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Holiday Inn Express & Suites Gaylord, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Gaylord, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Gaylord, an IHG hotel?
Conveniently located restaurants include Alpine Chocolate Haus, Alpine Tavern and Eatery, and Snowbelt Brewing Company.
Are there opportunities to exercise at Holiday Inn Express & Suites Gaylord, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Holiday Inn Express & Suites Gaylord, an IHG hotel located near the city center?
Yes, it is 0.6 miles away from the center of Gaylord.
Are any cleaning services offered at Holiday Inn Express & Suites Gaylord, an IHG hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Holiday Inn Express & Suites Gaylord, an IHG hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Is Holiday Inn Express & Suites Gaylord, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
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