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TownePlace Suites East Lansing

2855 Hannah Blvd, East Lansing, MI 48823-5367
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Guests1 room, 2 adults, 0 children
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Traveler (10)
Room & Suite (16)
Dining (3)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
TownePlace Suites by Marriott, East Lansing is located on the Souteast edge of Michigan State University accross from the Michigan Athletic Club. All of our suites offer full kitchens. Breakfast M-F 6:30am to 9:00am. S-S 7:00am to 9:30am. We hope to see you soon!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Non-smoking hotel
Parking
Free internet
Wifi
Internet
Breakfast buffet
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Housekeeping
Kitchenette
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
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Location

Full view
55Somewhat walkable
Grade: 55 out of 100
28Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
121Reviews3Q+A28Room tips
Traveler rating
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Popular mentions
I’m writing this review at 12:25 am when I have a morning Conference starting at 7:30 am. This place must be overflow housing for the university? College age kids everywhere and they are by no means quiet. Check in and arrival was good, I was Upgraded to a 2 bedroom suite. BUT on the first floor with the outdoor patio and Putt putt golf right outside my bedroom window...more like a downgrade. They are currently outside grilling, smoking, drinking and talking very loudly. DO NOT STAY IN ROOM 116. The hallway currently smells like someone is burning incense and the people above me also seem to either be having a party or a Slamming door competition. This place is dated, which I could deal with, but the lack of quiet is beyond what anyone should have to deal with. I’m supposed to be coming back frequently for continuing education conferences and I most certainly will not be staying here You shouldn’t either...Unless you are in your early 20’s and enjoy the dorm atmosphere.
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Response from TPSELAN, General Manager at TownePlace Suites East Lansing
Responded May 19, 2019
Dear Wanderingyogi74, Thank you for choosing to stay at the TownePlace Suites East Lansing and for taking the time to provide valued, honest feedback. As a team, we truly strive to provide the experience expected from a Marriott property. I am truly sorry for the noise disruptions encountered from neighbooring guestrooms and public spaces and can certainly understand your frustrations, especially relating to your specific reason for travel and necessity to maintain a consistent sleep schedule. We do enforce a strict 10pm curfew on the patio during warm months. I appreciate you taking the time to provide the details of your experience as it may be utilized both as a valuable training opportunity within the appropriate hotel team and in conversations with our above-property leaders as we seek to implement improvements to the property in the future. Once again, thank you for your valued feedback. If available to do so, we are always happy to assign suites according to your preference, on a higher floor and away from high-traffic areas. We hope to have the opportunity to provide a better experience should your travels bring you back to East Lansing! Amanda N. General Manager
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Check-in was easy. Desk crew was nice. Room was roomy. Housekeeping issues. Took all of our glasses from kitchen that we used & didn't replace so we had to use coffee cups for water 2nd night. Used most of small soap bar first night but didn't replace or leave extra for 2nd night. Queen bed mushy and sagged badly to the middle. There was a domestic argument in room above us at 2am one night and staff quickly responded and went up there and knocked to quiet them down.
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Response from TPSEL, General Manager at TownePlace Suites East Lansing
Responded Mar 25, 2019
Dear Chuck B, Thank you for choosing to be our guest during your time in the East Lansing area, and for taking the time to provide valued, honest feedback regarding your experience. As a team, we strive to provide the experience expected from a Marriott property. While I am happy to learn that this was reflected in your interactions with our team, I am very sorry for the inconsistencies presented in housekeeping services rendered throughout your stay and can understand your disappointment. I also understand the importance of getting a good night's sleep while traveling and am sorry to hear that the mattress in your suite fell short of expectation. I truly appreciate you bringing the details of your experience to our attention as they will assist us in the implementation of future improvements to the property, and provide a valuable training opportunity within our rooms department. We truly appreciate your choice to be our guest and hope to have the opportunity to provide a better experience should your travels bring you back to the East Lansing area. Thank you! Amanda N. General Manager
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Pretty dated building and accommodations. My major issue was house keeping entering my room after a quick knock, despite: 1) it was 2 hours before checkout time 2) do not disturb sign hung in door 3) I had registered for late checkout I survived and slept through train but not the intruder :( Can’t really understand why the intrusion.
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Response from stacyr1029, General Manager at TownePlace Suites East Lansing
Responded Oct 22, 2018
First and foremost, thank you for choosing to stay at our facility during your recent time in East Lansing and for taking the time to provide honest, valued feedback. As a team, we truly strive to provide the services and amenities expected from a Marriott property. In reviewing your feedback, I am truly sorry that this was not your experience and can certainly empathize in your frustration. Given the information provided, you are correct - housekeeping should not have entered (or knocked on) your suite until the time of requested departure. I truly appreciate you sharing your experience as it will be shared with our housekeeping team and utilized as a valuable training opportunity. Additionally, I am sorry to hear that accommodations fell short of expectation. We are implementing several upgrades to our suites near the end of the year and it is my hope we may be able to provide a better experience upon completion! Again, thank you for choosing to be our guest and for your valuable feedback as it helps us identify areas of opportunity to improve. We truly appreciate it and hope to see you again should your travels bring you back to the East Lansing area! Amanda N. General Manager
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A friend and I traveled from Buffalo to East Lansing to see a production at the Wharton Center. We chose the TownePlace Suites because of their great customer reviews and proximity to the venue. We were able to check in early (which was amazing after being on the road for 6 hours by the time we arrived) and found our room to be clean and fully-stocked for a long stay. The kitchenette was great and came equipped with plates and glasses that were essential for our quick lunch and dinner in the room before and between shows. The hotel was quiet overall and we were not disturbed by noise during our stay in the least. The only complaint I had was not having a full-length mirror anywhere in the room - even one more mirror outside of the bathroom would have been nice since two women sharing one small bathroom mirror to get ready for an evening show was a little bit of a challenge. I would definitely stay here again - great location, super friendly staff, easy check-in and check-out, and beautiful area surrounding the hotel close to many amenities. I felt safe at this location even returning to our hotel after 11:30PM, and I truly enjoyed my stay. Great job, TownePlace !
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Response from stacyr1029, General Manager at TownePlace Suites East Lansing
Responded Oct 20, 2018
Dear NicoleH778, Thank you for taking the time to provide honest, valued feedback regarding your recent stay! We truly strive to provide the services and amenities expected from a Marriott property. In reviewing your feedback, I'm happy to learn that this was your experience and that you found our facility to be a good fit for your travel needs! (We do have several full-length mirrors available for complimentary use from the Front Desk as we've had wedding parties and the like request them in the past. Just mention you'd like one in your room prior to, or upon, arrival, and we'd be happy to deliver one to your suite. We have not historically had this advertised, so I apologize that we were not able to help out in this regard on this visit, but truly do appreciate the suggestion!) We truly appreciate your choice to be our guest and hope to see you again should your travels bring you back to the area! Thank you again! Amanda N. General Manager
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Nice place to stay. Free breakfast everyday - enough variety though less than at Residence Inn but very good too. Friendly and helpfull staff. Free use of blender, spices. The staff tries to help with whatever you needed. I would gladly recommend this place. Updated kichen with a large fridge. Hotel is close to nice restaurants and close to MSU.
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Response from stacy r, Manager at TownePlace Suites East Lansing
Responded Jun 1, 2018
Thank you for taking the time to provide valued feedback regarding your recent stay with us! We truly strive to provide the services and amenities expected from a Marriott property, and I am happy to hear that this was reflected during your time with us. We truly appreciate your choice to be our guest and hope to see you again should your travels bring you back to the East Lansing area! Thank you! Amanda N. Director of Operations
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PRICE RANGE
$129 - $253 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
towneplace suites east lansing hotel east lansing, east lansing towneplace suites
LOCATION
United StatesMichiganEast Lansing
NUMBER OF ROOMS
84
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