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There was a slight mix up with our room, we reserved a suite but received a standard 2 bed. However, the staff was excellent and made things right. All of the employees (hotel & waterpark) were great. Our room was very clean, however there were...More
3 Thank Regie23
Response from IHGCare, Guest Relations Manager at Splash Universe ResortResponded January 15, 2015
Thank you for taking the time to review our hotel. I am glad that you found our hotel staff commendable. On the other hand, I sincerely apologize for any inconvenience you may have experienced with the noise levels, thermostat and kid's pool facility....More
The hotel was great. The front desk staff was very helpful. However, the restaurant needed some help-decent food, service was horrible. dinner the first night took so long we ended up with our appetizer the same time as our food (plus an extra basket for...More
1 Thank 1228jt2014
Response from IHGCare, Guest Relations Manager at Splash Universe ResortResponded January 13, 2015
Thank you for the candid review. We take all feedback from our guests seriously, it helps us gauge what we are doing right and what we need to improve on. We are delighted to hear you found our front desk staff very helpful,...More
Stayed here many times and haven't been disappointed! Rooms are clean, front desk helpful. haven't eaten at the restaurant in a while. The kids always enjoy the water park. Can't wait for the next time. See you next year!
This hotel is nice for a getaway, especially during the long, bleak Winter in MI. It's really warm and has a tropical feel! The hotel is clean and well maintained. The breakfast is good, we've been when it's included in the package and not. Either...More
Stayed here for the weekend while in town for a Timber Frame Home Show. Water park was closed for maintenance so not a lot of kids. Was quiet and clean and would stay here again.
Hotel was quiet while we were there but can't attest...More
$79 - $152 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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