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AmericInn Lodge & Suites Saugatuck - Douglas

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AmericInn Lodge & Suites Saugatuck - Douglas
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165 Reviews from our TripAdvisor Community

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There are newer reviews for AmericInn Lodge & Suites Saugatuck - Douglas
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Showing 163: English reviews
Des Plaines, Illinois
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 2, 2015

After staying at an overpriced B&B in the area, I was thrilled to see a hotel chain I recognized where I knew I could get a good sized room with a king size bed. We found the room to be clean & the staff to be accomodating but the breakfast to be lacking. I appreciate that they offer the breakfast... More 

Helpful?
Thank 2catchick
Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Thank you for taking the time to review our hotel. We appreciate your kind words and are thrilled that you enjoyed your stay. We always welcome your feedback as this helps us keep current with guests wants and needs. We strive to give our guests a comfortable, enjoyable experience. We hope you return in the future! More 

Metro Minneapolis-Saint Paul, Minnesota
Level Contributor
3 reviews
1 of 5 stars Reviewed August 30, 2015 via mobile

The floors were damp, the rooms smelled like mold (we tried three ) , and we had no choice or we would have left. Three nights of hell and we spent $220 per night! The window fan blew mold and was either hot or cold. There was rust and dirt in bathrooms, no mirror except by the door where the... More 

Helpful?
Thank rosesbush
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 26, 2015 via mobile

Musty, damp and humid rooms. We switched rooms on our first night (out of 3) to one that was only less musty. Granted, the woman working was lovely and accommodating but unfortunately her customer service could not make up for the gross rooms. Carpets were damp and cold, the must smell was unbearable, even in the second room. The second... More 

Helpful?
2 Thank Sara M
Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

We would like to thank you for taking the time to review your recent stay. We hope that you will accept our sincere apology for any shortfalls you may have encountered during your stay. We have been working diligently to fix the issues and maintain a comfortable stay for our guests. If there is any way that we can accommodate... More 

Ann Arbor, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 24, 2015

Arrived late, but ended our staff after one night. Room was extremely musty, so after turning on the air to attempt to air it out, asked to see another room. Were given a new room by the front desk staff, who offered no apology and acted like it was an inconvenience. 2nd room was still musty smelling, but more tolerable.... More 

Review collected in partnership with AmericInn Hotels and Suites

Helpful?
1 Thank kaydeegee64
Canton
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 12, 2015

This hotel is not super fancy, but is great for the value. Very comfortable. Quick and easy drive to get to Saugatuck, Douglas and the nearby dunes and beaches. The only problem was water from the shower getting all over the bathroom floor, but we had plenty of towels to mop it up. I would definitely return.

Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank M8231PDkimberlyb
Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

We appreciate you taking the time to review our hotel. We are more than happy to assist in any way necessary if ever an issue should arise. We thank you for being such wonderful guests. It was truly a pleasure to have you. We hope you return in the future. More 

Brooklyn, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 11, 2015

Horrible customer service. Spoke with Kimberly to have my colleagues room charges on a company credit card. She advised me that I should send a email for approval and I did. A few days after check out, my colleague informed me that he was in fact charged for the room. I called and spoke with Angela (she never identified herself... More 

Helpful?
1 Thank Erica S
Indianapolis, Indiana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 5, 2015

Normally you have to book 7 nights in Saugatuck, during high season, for condos and homes. We only wanted to stay 3 nights,so this hotel became an option. It got us to the area we wanted, during Venetian Festival weekend. Good location.

Helpful?
1 Thank jeannie422
Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Thank you for taking the time to review your most recent stay. The Venetian Festival is always a busy time for us here at AmericInn. We enjoy each and every visitor. We are thrilled that you chose us for your stay. Thank you for letting us accommodate you. We hope to see you again someday! More 

chicago
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 29, 2015

Clean and comfortable enough. Location was very convenient for the wedding we attended. Terribly overpriced but there really isn't much around there anyway. Besides every room looks the same with your eyes closed!

Helpful?
Thank GotTicketWillTravel
Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Thank you for your review. We appreciate you choosing to stay with us. It was a pleasure having all of the wedding guests. We hope you stay with us again. We look forward to having you!! More 

Chicago, Illinois
Level Contributor
162 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed July 28, 2015

The staff was very friendly and helpful with any information about the area, the room was clean and comfortable,but did not have a Micro or Fridge and we didn't always get bath towels sometimes we just got extra hand towels. I thought the price was rather high for this hotel . After shopping around various sites I realized they really... More 

Helpful?
1 Thank boopdboop
Angela C, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Thank you for taking the time to review our hotel. We are pleased to hear that you enjoyed your stay with us. We do our best to keep current on the area and its offerings. We hope you keep us in mind if you are ever in the area again. We would love to have you! More 

California
Level Contributor
118 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed July 25, 2015

When on vacation, we consider several factors in choosing a hotel, then rating it afterwards. Reviews by others are very important, and we do our homework. Also considered are location, price, breakfast, communication. Comfort, lighting, bathroom space, water pressure...all things that make a stay or can ruin it. We try and get hotels that have character or a feel for... More 

Helpful?
1 Thank bjsr
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about AmericInn Lodge & Suites Saugatuck - Douglas

Address: 2905 Blue Star Highway, Douglas, MI 49406
Location: United States > Michigan > Allegan County > Douglas
Price Range: $118 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — AmericInn Lodge & Suites Saugatuck - Douglas 2*
Number of rooms: 45
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Also Known As:
Americinn Lodge & Suites Saugatuck _ Douglas Hotel Douglas
Americinn Lodge And Suites Saugatuck _ Douglas
Americinn Hotel Douglas
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