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AmericInn Lodge & Suites Saugatuck - Douglas

Booking.com$108*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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AmericInn Lodge & Suites Saugatuck - Douglas
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198 Reviews from our TripAdvisor Community

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Showing 195: English reviews
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Reviewed 2 weeks ago via mobile

I have never been treated so bad in all the years that I visited a city and stayed at one of their hotels! Talk about rude people, looking at you like if they pay for your stayed at the their hotel and then been kicked out of the the hotel, but not without charging me $229.99 dls. And treated me...

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Helpful?
Thank Brenda D
Reviewed 2 weeks ago

we left the hotel with no knowledge of charges as the person could not get them put on my credit card. When I got home there were 3 charges. It took many unreturned calls to the hotel and finally to Visa to dispute the extra charges.

Review collected in partnership with AmericInn Hotels and Suites
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Helpful?
Thank carolynyvonnec
Reviewed 4 weeks ago

Just stayed for one night. Sub par , wouldn't stay there again. Check in customer service was nice but the woman on the way out didn't even look us and didn't ask if everything was alright. Plus once we got in the car realized that she gave us the wrong receipt. Need better customer service that is for sure.

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Helpful?
Thank Jean B
Bloomfield Hills, Michigan
Reviewed April 18, 2017

A good place to stay! Staff was very friendly and accommodating. Always greeted us with a smile. The breakfast was ok. Would have been nice if they added apples and/or bananas to the spread. The bed in the room my husband and I stayed in was not the most comfortable bed but it's not the worst either. We both woke...

Review collected in partnership with AmericInn Hotels and Suites
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Helpful?
Thank kristinah557
Grand Rapids, Michigan
Reviewed April 6, 2017

I was very apprehensive after reading the current reviews. We reserved via Groupon. I called the Inn in advance to request adjoining rooms for us (my husband and me) and our daughter, son-in-law, and three grandchildren. They were very accommodating. Inn is old (we stayed there 15-20 years ago) but rooms including bathrooms were clean. Pool and hot rub were...

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Helpful?
Thank BLB1516
AmericInn-Douglas, General Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

I am SO glad to see your feedback! We appreciate this very much:) We do our best to make sure everyone has a GREAT experience here at our hotel. We are doing a few updates this April/May to make everyone's stay better. Please return soon to see all the improvements to our amazing hotel :) Thank you!!! Lisa Lynch General...

Rochester Hills, Michigan
Reviewed April 5, 2017

The layout of the hotel with dog rooms near the end of the hall is a good idea. The foam filled cinder block walls really do keep the rooms quiet. The hotel is very clean and quite kept up. The pool is very inviting. The breakfast was OK. It would be good to serve salt and pepper (it's really not...

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Helpful?
Thank DrMarkDG
AmericInn-Douglas, General Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Thank you for your feedback. There is actually a silver bowl full of salt and pepper right next to the silverware, I do apologize that the staff wasn't present to assist you finding this. We will make sure to be present more. Thank you again and I hope you stay with us in the future!! Thank you, Lisa Lynch

Reviewed February 28, 2017

I made my reservation through Groupon and saved a little money but let me tell you it was not worth even the discounted price. We were looking for a romantic winter getaway what we got was a nightmare. The room was dirty when we checked in after 2 attempts to move us they finally found a clean room. We stayed...

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Helpful?
Thank MARY M
AmericInn-Douglas, General Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

I am sorry this is how you viewed your stay with us. We were very kind to you and your room had a DND tag on the door through out your stay. We can NOT enter a DND room. We gave you towels and other bathroom supplies when you came to the desk and asked. The pool is VERY clean...

Byron Center, Michigan
Reviewed February 26, 2017

We bought a nights stay on groupon, hoping for a night away with friends and our children to enjoy the pool. The pictures of this hotel looked great and inviting, but that wasn't the case. We arrived with our group of 3 other families to find out they didn't have our reservation. Despite me having the confirmation email right in...

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Helpful?
Thank kjoy42086
AmericInn-Douglas, General Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

I am sorry for the mishap of your reservations with Groupon. We really tried to make the best of the situation. I am sorry for the room as it was not up to even our expectations. We are doing a lot of updates in March (pool furniture, room furnishings, and more) I was very nice to you on the phone...

Grand Rapids, Michigan
Reviewed February 12, 2017 via mobile

The fireplace in the lobby is very welcoming. Our room was missing the remote. When we asked for a remote they gave us one with gray duct tape for the missing back. No HD tv...our tv guide was a wrinkled paper which only went to channel 178. After the 3rd remote we realized we had channel access to 200 plus....

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Helpful?
1Thank memo8139
AmericInn-Douglas, General Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Hi Memo, I am so sorry about your stay here, We are doing a lot of updates to the hotel in March, including but not limited to updating the TV selection. We do have HD and they are HDTVs but the service is not up to our standards. We do serve biscuits and gravy during busy season along with a...

Alpena
Reviewed December 20, 2016

Lobby was warm and welcoming. Staff tried hard to resolve any issues, offer suggestions for meals, directions. Office staff were very friendly and available as needed. Only saw cleaning staff one day. This is off-season for this facility, so it is probably hard to keep it fully staffed. A good surface cleaning of facilities and rooms would go a long...

Review collected in partnership with AmericInn Hotels and Suites
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Helpful?
1Thank Jane D
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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Meeting Rooms

Additional Information about AmericInn Lodge & Suites Saugatuck - Douglas

Address: 2905 Blue Star Hwy, Douglas, MI 49406-5298
Location: United States > Michigan > Allegan County > Douglas
Price Range: $154 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — AmericInn Lodge & Suites Saugatuck - Douglas 2*
Number of rooms: 45
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Also Known As:
Americinn Lodge & Suites Saugatuck _ Douglas Hotel Douglas
Americinn Lodge And Suites Saugatuck _ Douglas
Americinn Hotel Douglas
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Questions & Answers

Here's what travelers have asked, with answers from AmericInn Lodge & Suites Saugatuck - Douglas staff and other travelers.
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Questions? Get answers from AmericInn Lodge & Suites Saugatuck - Douglas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Open the room door before checking in.”
D7912BLrobertm, Aug 22, 2016 | Read review
“Go to another hotel”
traveldak, Aug 21, 2016 | Read review
“There doesn't appear to be any elevators so if you have moblity issues make sure and request the first floor.”
Cardboys, Jul 21, 2016 | Read review
“Second floor to the rear more quiet.”
RitaW863, May 31, 2016 | Read review
“There is no elevator, so keep that in mind.”
819marya, May 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$108* /night
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Prices are for 1 room, 2 adults
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