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AmericInn Lodge & Suites Saugatuck - Douglas

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AmericInn Lodge & Suites Saugatuck - Douglas
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189 Reviews from our TripAdvisor Community

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Showing 187: English reviews
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Grand Rapids, Michigan
Reviewed 1 week ago via mobile

The fireplace in the lobby is very welcoming. Our room was missing the remote. When we asked for a remote they gave us one with gray duct tape for the missing back. No HD tv...our tv guide was a wrinkled paper which only went to channel 178. After the 3rd remote we realized we had channel access to 200 plus....

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Helpful?
1Thank memo8139
AmericInn-Douglas, General Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

Hi Memo, I am so sorry about your stay here, We are doing a lot of updates to the hotel in March, including but not limited to updating the TV selection. We do have HD and they are HDTVs but the service is not up to our standards. We do serve biscuits and gravy during busy season along with a...

Alpena
Reviewed December 20, 2016

Lobby was warm and welcoming. Staff tried hard to resolve any issues, offer suggestions for meals, directions. Office staff were very friendly and available as needed. Only saw cleaning staff one day. This is off-season for this facility, so it is probably hard to keep it fully staffed. A good surface cleaning of facilities and rooms would go a long...

Review collected in partnership with AmericInn Hotels and Suites
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1Thank Jane D
Huntington Woods, United States
Reviewed December 4, 2016

Our past favorite Saugatuck hotel is not what it once was. It has been several years since our family has stayed at The Americinn. We made a quick visit last October of 2016. The staff was very friendly, while making the reservation, and at check-in. We were warned that the pool was being refreshed/painted (a good thing). The Best Western...

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Helpful?
Thank James S
AmericInn-Douglas, General Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

I am so sorry for the issues you have had with your last visit to our hotel. I went through all my emails and I have not received anything about this. I am so sorry that the lines of communications were lost. Please be sure to make your issues or concerns known while at the hotel and we will do...

Fishers, Indiana
Reviewed November 21, 2016 via mobile

We booked a room last minute at the AmercInn in Douglas. The lady at reception was as sweet as could be! The room was clean, the bed comfortable and the best part was how quiet it was. We didn't hear any of our neighbors and got a good night's sleep. Breakfast the next morning was warm and fresh. It was...

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Thank Angela K
Sterling Heights, Michigan
Reviewed November 1, 2016

Arrived for a girls long weekend on Thursday. The room looked passable, no refrigerator. Was looking forward to the hot tub and pool. Unfortunately, both were dirty. There was quite a bit of dirt at the bottom of the pool and at the water level that required cleaning! However, the water itself looked clean. The hot tub water was yellowish/green....

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1Thank sandra b
Stevensville, Michigan
Reviewed October 19, 2016 via mobile

The pool was nice, although the hot tub was broken. Great apple cider/tea/coffee out for guests. Breakfast was nice and hearty. Beds were comfortable. Overall, a very nice stay. We appreciate the late checkout since we got in late.

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Thank Becki T
Japan
Reviewed October 19, 2016

A friend and I chose this hotel for a one-night trip to Saugatuck, and we couldn't have picked a better choice given the circumstances. Our room was clean, quiet and comfortable, and the breakfast was a great start to the day. We especially liked the cozy lobby setting for breakfast. This would have been an uneventful stay, as it was...

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Thank travelgal681
Ann Arbor, Michigan
Reviewed October 18, 2016

We opted for a chain hotel when visiting Saugatuck and this was a decent experience. The property is attractive and nicely maintained and convenient to both Saugatuck and Douglas. We opted for a suite, which had a wonderful view of a wooded area; a nice change from the parking lot views one usually gets.The lady who checked us in was...

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Thank Briarbruin
Granger, Indiana
Reviewed October 10, 2016

This *could be* a nice property, but unfortunately it's obvious that it's very, very poorly managed. My friend and I checked in around 9:30 on a Sat night and were sent to a room that was hot and muggy. Immediately went to turn on the AC/fan and get air circulating and lo and behold it was broken - like visibly,...

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1Thank kjherrera
AmericInn-Douglas, General Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review

I would like to take a moment to say how sorry I am for this. We are actually doing a lot of upgrades this off season. I will adjust your rate as I did not know. We will be looking into this right away. I will not give any excuses for this as it is on us completely. Again, I...

Harbor Springs, Michigan
Reviewed October 6, 2016

Let's start with the fact they pretend to have trouble with your Amex card so you will use a visa or other card. Checking in the clock was broken...three trips to the front desk to get the keys working! Tv remote broken and on and on, fuzzy tv reception. Breakfast that is pathetic, walking around the room the bottoms of...

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1Thank P M
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Meeting Rooms

Additional Information about AmericInn Lodge & Suites Saugatuck - Douglas

Address: 2905 Blue Star Hwy, Douglas, MI 49406-5298
Location: United States > Michigan > Allegan County > Douglas
Price Range: $84 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — AmericInn Lodge & Suites Saugatuck - Douglas 2*
Number of rooms: 45
Reservation Options:
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Also Known As:
Americinn Lodge & Suites Saugatuck _ Douglas Hotel Douglas
Americinn Lodge And Suites Saugatuck _ Douglas
Americinn Hotel Douglas
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Questions & Answers

Here's what travelers have asked, with answers from AmericInn Lodge & Suites Saugatuck - Douglas staff and other travelers.
3 questions
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Questions? Get answers from AmericInn Lodge & Suites Saugatuck - Douglas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Open the room door before checking in.”
 of 5 bubbles D7912BLrobertm, Aug 22, 2016 | Read review
“Go to another hotel”
 of 5 bubbles traveldak, Aug 21, 2016 | Read review
“There doesn't appear to be any elevators so if you have moblity issues make sure and request the first floor.”
 of 5 bubbles Cardboys, Jul 21, 2016 | Read review
“Second floor to the rear more quiet.”
 of 5 bubbles RitaW863, May 31, 2016 | Read review
“There is no elevator, so keep that in mind.”
 of 5 bubbles 819marya, May 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question