Doubletree by Hilton Hotel Detroit-Dearborn
2,035 reviews
#5 of 38 Hotels in Detroit
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Doubletree by Hilton Hotel Detroit-Dearborn
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 38 hotels in Detroit
Location
Cleanliness
Service
Value
Travelers' Choice
The Doubletree Hotel Dearborn near the suburban west Detroit town of Dearborn, Michigan, is only nine miles from downtown Detroit and minutes from Detroit Metro Airport (DTW). Our full-service hotel is conveniently located off the Southfield Expressway at Ford Road, with easy access to I-94, I-96 and all major Detroit-area thoroughfares.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Housekeeping
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Mid-range
Languages Spoken
English, Spanish
Location
Full view
Contact
5801 Southfield Expressway, Detroit, MI 48228-3885
Getting there
Rental CarsSee rental cars from $50/day
2,035Reviews24Q+A100Room tips
Reviews
Traveler rating
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- 72
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Popular mentions
Diamond member feedback. The amount of disrespect I have faced dealing with the staff in this hotel is beyond words. Untrained staff and very poor management. Starting with the self proclaimed "General Manager" Jassiah, the front desk staff Duwain, Supervisor Sam. Please do yourself a favor and don't stay at this hotel. I was asked by Jassiah the GM why I continue to stay at this hotel after my 1st visit and as I told him it's because I was promised a better stay and that the issue experienced the 1st time would be addressed only to be faced with a worst experience. So in addition to the two awful experiences by this inexperienced hotel staff, I was also lied to. Please don't stay here. But more importantly, this hotel should not and does not deserve to be part of the Hilton family.…
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Date of stay: July 2020Trip type: Traveled on business
Helpful
The best place to spend a mini vacation with my family. The room were super clean super friendly staff the manager was really nice. Will sure be back to this hotel. The breakfast box to go was really nice to have specially for the kids.
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Date of stay: June 2020Trip type: Traveled with family
Helpful
Responded Jul 2, 2020
Hi! Olivia, Thanks for your lovely feedback. We are glad that you enjoyed your stay. We understand the limited amenities and facilities may have been a little hassle but we tried to do our best and also following the state restrictions. We look forward to have you again with us.
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My experience was wonderful. My family and I stayed there for a weekend and were treated very well by the staff. I like the friendly and happy staff. If I come back to Michigan I would stay here again.
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Date of stay: June 2020
Rooms
Location
Service
Room Tip: Let them know your preferences and give them enough time for you to make arrangements before your...
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Helpful
Responded Jun 23, 2020
Dear Guest, Thank you so much for sharing your experience and we are glad that you enjoyed your stay with the limited services and amenities that we could offer. I am sure your next visit will give you chance to experience all our services and also the bar & restaurant Grille 39.
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Long story short, Delta messed up and we missed our connecting flight. Ali at Doubletree by Hilton Hotel Detroit-Dearborn was about as professional as could be. He was patient as there were about 50 people checking into the hotel at the same time. He was curious when we had 100 questions for him and he was giving when he realized we didn't have our toothpaste or toothbrushes. I can't speak any higher of Ali and the team there!
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Date of stay: January 2020
Rooms
Location
Service
Room Tip: The people of Dearborn threw their old Wendy's bags at us outside.
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Helpful
Responded Apr 6, 2020
Dear Guest, Thanks for sharing your experience with us and I am glad that Ali was able to make you comfortable after all the hassle that you had to undergo missing your flight. Our team players are always so amazing at what they do and having staff like Ali who excels in customer service even under odd situations, is a precious asset. I am sure we will have more opportunities to be of assistance under pleasant circumstances. Thanks
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The management staff here is atrocious! I am a Diamond member and I expect to be treated like one. Upon check-in they would not upgrade me because I was staying for more than 1 night.... okay?? I'm paying full-price....whatever. This isn't even what bothers me the most. The concierge at the front desk was just clearly doing her job told by her boss. I found bed bugs in my room and they did nothing but move me to another room. I asked to somehow be compensated and the manager (I believe his name started with an M) said "No, we cannot do that." You can't even say why you can't?!?!!? You can't do the bare minimum to at least offer me a free meal or movie in my room? COME ON!!!!!! I'm sure you get guests who often say false things to get compensated, but I actually went out of my way to capture the bug and show it to the concierge. Quite alarming if you ask me. I stay here for work on occasion and I will NEVER EVER EVER be coming back, and I will be sure to tell ALL of my colleagues about this dreadful, repulsive experience. I spoke to a few other people, and it seems like this location has had issues with bed bugs in the past, and they are "not-so-great" at compensating guests. So gross!!!!!!! The staff at the front desk, aside from Rylin and Daniela, doesn't seem to know what they're doing either! It's like all of the staff is brand new and in training aside from kitchen/bar staff. The only decent thing about this hotel is the food. The blackened chicken pasta is splendid, aside from that, I will never stay here again. Learn to treat your guests like family the way Hilton properties should! Get a new flippin manager!!!!!!!!!!!!!!!!…
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Date of stay: September 2019Trip type: Traveled on business
Cleanliness
Service
Room Tip: honestly, just don't stay here.
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2 Helpful votes
Helpful
Responded Mar 30, 2020
Dear Guest, Thanks for sharing your experience with us. I sincerely apologize for the discomfort that you had to undergo while staying with us. I will be speaking to the Manager on Duty who had the interaction with you. The purpose of moving a guest in a more comfortable room is one of our first step towards making things right. In situations like yours, we have to handover the rooms to the pest control to investigate, confirm and handle it further. Some unfortunate situations are unexpected and we as a team always make sure that we take it as our first priority to ensure that our guests are comfortable. I am sure you will give us an opportunity to serve you again.
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PRICE RANGE
$118 - $179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree detroit, detroit doubletree
LOCATION
United StatesMichiganDetroit
NUMBER OF ROOMS
347
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Claim Your Listing Frequently Asked Questions about Doubletree by Hilton Hotel Detroit-Dearborn
What are some of the property amenities at Doubletree by Hilton Hotel Detroit-Dearborn?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Doubletree by Hilton Hotel Detroit-Dearborn?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Doubletree by Hilton Hotel Detroit-Dearborn?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Doubletree by Hilton Hotel Detroit-Dearborn?
Conveniently located restaurants include Grille 39, Red Robin Gourmet Burgers, and Tijuana's Mexican Kitchen.
Are there opportunities to exercise at Doubletree by Hilton Hotel Detroit-Dearborn?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Doubletree by Hilton Hotel Detroit-Dearborn have an airport shuttle?
Yes, Doubletree by Hilton Hotel Detroit-Dearborn offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Doubletree by Hilton Hotel Detroit-Dearborn?
Yes, dry cleaning and laundry service are offered to guests.
Does Doubletree by Hilton Hotel Detroit-Dearborn offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Doubletree by Hilton Hotel Detroit-Dearborn?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Doubletree by Hilton Hotel Detroit-Dearborn?
Many travelers enjoy visiting Henry Ford Estate (1.4 miles).
Is Doubletree by Hilton Hotel Detroit-Dearborn accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.