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The Westin Detroit Metropolitan Airport

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Guests1 room, 2 adults, 0 children
Traveler (337)
Room & Suite (191)
Dining (64)

About

#9 of 37 hotels in Detroit
Location
Cleanliness
Service
Value
GreenLeaders Gold level
The Westin Detroit Metropolitan Airport, located in the world-class McNamara Terminal in the Detroit Metropolitan Airport in Detroit, Michigan, is a hotel offering the convenience of a private security entrance, latest Westin guestroom, technology and comfort, Reflections Restaurant and Lounge, 26,000 sq. ft. of meeting space and Detroit's most stylish & comfortable surroundings.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Paid private parking on-site
Parking
Public wifi
Paid wifi
Paid internet
Internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Massage
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Air conditioning
Desk
Room service
Safe
Flatscreen TV
Bath / shower
Telephone
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English
Hotel links
Visit hotel website
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Location

Full view
45Car recommended
Grade: 45 out of 100
31Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
1,586Reviews
25Q+A
100Room tips
Traveler rating
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Popular mentions
Booked 2 double beds...4 adults...wanted a roll away, gave us a king with pullout sofa and roll away...got to the room and no pull out sofa. The guy that checked us in knew we had 4 adults... So we were stuck with a king and a roll away for 4 adults. Called front desk...no rooms available... Actually told us we should have booked through them and not Expedia... Aunt slept on the cushion from the sofa on the floor!!!! They did give us extra sheets and an extra pillow...total $423. We should have got two rooms at an outside hotel.
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Response from John R, General Manager at The Westin Detroit Metropolitan Airport
Responded yesterday
Dear Guest, Thank you for being with us and sharing this feedback. I certainly apologize for any inconvenience and mis-communication on behalf of Expedia. Unfortunately we cannot control how a 3rd. party may communicate the attributes of our hotel, but we do clearly note all aspects of our guestroom on Marriott reservation site, to assist with booking an appropriate guestroom for your needs. Unfortunately in this case we do not have pull out sofa' in the hotel and by safety regulations we cannot place a rollaway within a double/double room, as there is simply no ability to exit a guestroom safely. My sincere apologies for any inconvenience and certainly in the future, please consider utilizing our Marriott reservations, ultimately ensuring that all information can be provided accurately and consistently. Stay well, John R.
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We stayed at the Westin for the second time in several months. The first stay was excellent, but this time, the cleanliness was a problem. The glasses in the bathroom were dusty, and the towels had hair on them--one of them actually had a matted lump on it! When I mentioned it to the front desk at check out, I was told the manager would reach out to me, but that has not happened. I also wish there had been a vanity kit because I forgot to bring Q-tips, and hotels generally have them available in a kit in the bathroom. The Westin is convenient, but I was very disappointed with the cleanliness this time around, especially for the price charged.
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Response from John R, General Manager at The Westin Detroit Metropolitan Airport
Responded 4 days ago
Dear Guest, Thank you for being with us and taking a moment to provide this valuable feedback. We certainly pride ourselves on a much greater guest experience and on behalf of the team we certainly apologize for this incident. As always, we will utilize this important feedback to ensure ongoing continuous improvement and attention to detail is in place and foremost in all that we do. Thank you again and my hope is that we will have the opportunity to welcome you back in the future and regain your confidence. Stay well, John R.
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Spent a little more then I should have thinking it would be worth it. Checked in today July 5th had dinner and went up to our room . 2 very small beds . Thinking this shouldn’t be a problem seeing that it’s a Westin then I meet Vanessa. I explained the problem I had and she told me that she would be willing to charge me an upgrade for another room . I explained that we already over paid for our room and that I could have stayed at other hotels for a lot less just down the street and I wasn’t willing to pay anymore for another room she told me about the free parking with our room and I explained to her that other hotels also offer free parking with the room. If it wasn’t for my wife not wanting leave I would definitely go. ********. Don’t pay the extra for this property **********
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Response from John R, General Manager at The Westin Detroit Metropolitan Airport
Responded 1 week ago
Dear Guest, We're certainly happy to have had you with us and we appreciate you taking a moment to provide this feedback. In honoring your reservation and room type, I apologize that our current guestroom product seemed small, but can confirm that our Double/Double rooms provide an oversized double bed that conforms to any and all Westin Brand standards. In this particular case, the desire to move outside your reservation did indeed represent upgrading and my apologies that you found this option unacceptable. We certainly pride ourselves on welcoming and providing a renewing guest experience and I apologize for any shortcomings that you may have experienced. Stay well, John R.
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Spent a night here after being stranded in Detroit by a delayed flight. It couldn't be more convenient, especially if you are in Terminal A: you can walk right into the lobby of the hotel from the concourse, near gate A36. The hotel is up to luxury standards: an impressive lobby with a pleasant restaurant, and a big, comfortable, well-appointed room that overlooks the hotel atrium. It is remarkably quiet--I was there until 10 am and would never have known I was at the terminal of a major airport! Probably the nicest touch, though, is that the hotel has its own security entrance back into the terminal. It's a small TSA checkpoint and you can only bring a carry-on with you, but it's incredibly convenient not to have to go back through the main security entrance. It's not a budget option, but the rate is about what you'd expect to pay at a Westin anywhere (maybe even a bit less) and there was no problem walking up to the desk at 10:30 pm and getting a room.
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Response from John R, General Manager at The Westin Detroit Metropolitan Airport
Responded 1 week ago
Dear Guest, Thank you for being with us and taking a moment to provide this valuable feedback. We're thrilled that you chose our property and allowed us to serve your travel needs. Wonderful to understand that you were able to experience the many conveniences we can offer as an in-terminal property. Hoping your overall stay was both renewing and productive and thank you again for being with us. Stay well, John R.
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I have never stayed at a hotel that resides in the airport so I thought we would give it a try since we had an early morning flight. The check in was very thorough...I never had a front desk clerk ask to see my confirmation email and my AAA card in addition to my driver's license. The hotel is beautiful and the room very posh. We ate at the restaurant in the lobby and it was delicious with great service. The hotel was amazingly quiet...absolutely no plane noise. Be aware...the location can lull you into feeling that you have all the time in the world because you are already at the airport. Keep in mind that if you aren't flying Delta, you need to take the shuttle to the other terminal. The shuttle comes by every 15 minutes but first goes to the pickup area of the terminal you are already in and then to the North terminal. All in all, the hotel was great but very expensive, even with a AAA discount. I would recommend staying here if you can use reward points.
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Response from John R, General Manager at The Westin Detroit Metropolitan Airport
Responded 1 week ago
Dear Linda, Thank you for being with us and taking the time to provide this feedback. As with any Marriott property, we do confirm a valid ID, as well as in this case we confirm appropriate identification to receive the discounted AAA rate. I certainly hope this effort to acknowledge your reservation and ID was not an inconvenience and I do apologize if there was any confusion upon arrival. We're thrilled that you were able to experience the solitude and conveniences we can offer here at the property, as well as our restaurant Reflections and the attentive staff. Stay well, John R.
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PRICE RANGE
$200 - $389 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin detroit metropolitan airport hotel detroit, westin detroit metropolitan airport, detroit westin
LOCATION
United StatesMichiganDetroit
NUMBER OF ROOMS
404
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