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Hotel St. Regis

3071 West Grand Boulevard, Detroit, MI 48202
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208 Reviews from our TripAdvisor Community

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Showing 202: English reviews
New Haven, Connecticut
1 review
1 of 5 stars Reviewed 1 week ago

The airconditioning was not working well, WIFI was awful, complained to the hotel staff who were not helpful at all. would certainly not recommend this hotel. No complimentary breakfast. Parking is only valet for 20$. What a waste. Save your money.

Helpful?
Thank gosman2016
Donna R, Manager at Hotel St. Regis, responded to this review

Thank you for your comments regarding your stay here at the Hotel St. Regis. They are appreciated in our on-going effort to perfect our product and service. I apologize your stay was not up to par. We are working to ensure the air-conditioning is working well. The Front Desk staff will be address to ensure that an alternative (that is... More 

Indianapolis
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for 2 nights. The air-conditioning barely worked and the internet was slow and spotty. I was here on business, but was not able to get much work done in the room due to internet issues. The TV also did not get good reception. The room itself looks like some updates had been made, but the updates were... More 

Helpful?
Thank MariaS4511J
Donna R, Manager at Hotel St. Regis, responded to this review

I am sorry for the problems you experienced during your stay with us. There has been a discussion with the Front Desk personnel regarding the wake up call interruption of your sleep. In order to provide consistency in service to all of our guests, we have been diligently working on the repair and update of the air-conditioning system, the hot... More 

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is in a sketchy area. The rooms definitely need updating. The bathroom drain came out of the tub and the shower head wouldn't move (it was aimed at the wall). The wifi never worked. One restaurant and it wasn't good at all. I had the fried chicken turned out to be a sandwich and the fries weren't cooked.... More 

Helpful?
Thank Monique J
Donna R, Manager at Hotel St. Regis, responded to this review

First, we do appreciate you staying here at the Hotel St. Regis. Our Maintenance Dept. has been notified of the items that require repair. The Restaurant and Kitchen staff were provided with your comments regarding your meal as well. Our WiFi normally works. To hear that it never worked is not acceptable and it will be reviewed. Thank you for... More 

Travelers are raving about these Detroit hotels

Level Contributor
8 reviews
4 of 5 stars Reviewed June 9, 2016

Old building, clean rooms with updated tv's, service was average (aka fine). The hot water temperature kept changing in the shower (kept getting too hot) but better than the alternative. Wish there were mini-fridges, ice machines only on floor 3 and 1 and not the best way of keeping things cool. Hotel is located in New Town, somewhat inconvenient for... More 

Helpful?
Thank Maxwell R
Donna R, Manager at Hotel St. Regis, responded to this review

Thank you for staying here at the Hotel St. Regis. They will help us to perfect the service that we offer to you and all of our guests. Please know that we do have mini-fridges for rental. You can request in advance or at Front Desk. We are not downtown but in Mid-town, which is 10 minutes away from downtown.... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed June 7, 2016

This is an average hotel, which is on par with Crown Plaza downtown and other hotels in this price range. The hotel has great service from every single staff member. The service blows away every other Detroit hotel I've stayed at (including MGM.) The food at the restaurant is quite good (get the ribs.) There is safe parking, but it... More 

Helpful?
Thank Patrick R
Donna R, Manager at Hotel St. Regis, responded to this review

Thank you so much for your comments and for staying here at the Hotel St. Regis. I am so glad to hear that you enjoyed your stay and the service provided by our staff. I will share your comments with them and we hope to see you back again! We appreciate the feedback. More 

Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 31, 2016 via mobile

Our first experience here was being sent to a room that was already occupied. Luckily the inhabitants weren't having raucous sex at the time. Maybe an isolated incidence but unprofessional nevertheless. The search engine indicated that this hotel was downtown, which it wasn't: it's 10 min away by car. Also everything in this hotel is brown. Chairs, floors, walls, bed... More 

Helpful?
Thank Brucemarais
Rochester, Michigan
1 review
4 of 5 stars Reviewed May 23, 2016

Dinner at LaMusique before a show at the Fisher recently.. Everything very, very good. Short ribs, cajun pasta and baked whitefish special. Staff very professional and table set up very nice. Irma made it a special dinner! Park at the Fisher Theatre, short walk to St. Regis and back to the theatre for a show. Easy. Give it a try.... More 

Helpful?
Thank ROADMASTER57
Bill W, General Manager at Hotel St. Regis, responded to this review

I am so glad you enjoyed La Musique at the Hotel St. Regis. We do receive a number of positive comments from out Fisher Theater goers. Thank you for commenting on one of our team members Irma. I look forward to letting her know that her superior guest service did not go unnoticed. You also may want to take advantage... More 

North Charleston
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 22, 2016 via mobile

Another excellent experience at the St. Regis. The incredibly friendly, welcoming, kind, accommodating staff would earn my 5-point rating without the help of everything else the hotel offers. Beautifully appointed throughout, the hotel is immaculate in both its public and private spaces. The rooms are spacious and comfortable in every way, from inviting bed and bedding to plenty of hot... More 

Helpful?
Thank jcoates50
Bill W, General Manager at Hotel St. Regis, responded to this review

Thank you for your kind remarks about the Hotel St. Regis friendly staff and wonderful facility. We really do work hard too insure all of our guest have a great experience. We also welcome any suggestions from our guests that would make their stay more enjoyable. We can't ask for a better rating than the 5 points you afforded us.... More 

Laurel, Montana, United States
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 21, 2016 via mobile

Where to start? Maybe the rust in the bathtub with the water pouring out of the faucet, the torn curtain, or the extremely surly woman behind the desk checking us in making us feel like garbage because we weren't dressed to the nines? I won't be back and I certainly won't suggest anyone stay here! Frankly I'm amazed this place... More 

Helpful?
Thank JJACK90
Bill W, General Manager at Hotel St. Regis, responded to this review

Thank you for your feedback. The issues that you have mentioned will definitely be addressed. I am sorry your experience was not a positive one. Regarding the water situation the water department was transitioning from the old water main to a new one. This issue has been resolved. Should you afford us another opportunity to serve you again I would... More 

Lansing, Michigan, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 24, 2016

I travel a lot around the lower half of Michigan and this is by far my favorite. The staff is extremely friendly; the valet always remembers me, and the restaurant staff go out of their way to make the dining experience perfect. I only had one problem with a noisy neighbor and it was taken care of immediately. It is... More 

Helpful?
Thank Julie L
Bill W, General Manager at Hotel St. Regis, responded to this review

I am glad you had a great stay with us. When one of our guest says the Hotel St. Regis is her favorite hotel it makes us smile form ear to ear. I will definitely share your comments with our team. We look forward to your next stay. If there is anything I can do to make it more enjoyable... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Hotel St. Regis, the most inviting landmark hotel near downtown Detroit. Among Detroit Hotels, the Hotel St Regis stands alone with its original stately elegance yet with a modern, more casual style. Delivering an extraordinary level of comfort and convenience is what we promise each of our guests. Few Detroit hotels can rightfully boast of a history as rich as ours. The Hotel St. Regis has played host to such diverse and notable travelers as Martin Luther King and Mick Jagger.Located in Detroit's New Center area, the hotel is next door to Wayne State University, the world class health facility - Henry Ford Hospital, Fisher Theatre and Cadillac Place, home of the state of Michigan Government offices. And our unique location is minutes from Detroit's major venues.Guests of the Hotel St. Regis will enjoy relaxing in comfort in one of the 124 stylish guestrooms and suites located on five floors. Each room has been newly redesigned featuring an inviting color scheme, guest bedroom & bath with marble vanities & superior bedding.Enjoy live Jazz every Thursday night from 6-9PM in our attached restaurant/lounge La Musique. ... more   less 

Additional Information about Hotel St. Regis

Address: 3071 West Grand Boulevard, Detroit, MI 48202
Location: United States > Michigan > Detroit
Price Range: $110 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel St. Regis 3.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
St. Regis Hotel Detroit
St Regis Detroit
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