The hotel is modern, clean and very nice and comfortable. The city was lovely and easy to get around. the waterfront had a great Italian restaurant and was very close to the hotel. the city wasn't busy and it was nice to walk. The bar was nice and had some food but no restauarnt is located in the hotel. Several nice restuarants however very close and walkable. worth the stay here.
Elegant hotel with great location in Detroit. Room was very clean and quiet. The front desk lady Rowshanda was very professional and friendly, making me feel so welcome. The gym, not too many equipments but enough. The housekeeping was outstanding, very fast to get what I needed. Highly recommend anyone planning a stay in Detroit for business or pleasure, because I know I will again.
Check-in was a breeze. Friendly staff at reception upon arrival. Nearby self-parking and superior location. We are frequent visitors to Detroit and Bonvoy members. This is our third or fourth stay at this location. This particular trip was subpar. Room 1931. Once we entered our room, we immediately had to fix the chain in the toilet in order to flush it. We went to dinner, hanging our "Do Not Disturb" sign on the door on our way out. Upon our return before our event last evening, our Keycard didn't work in the elevator (although it did work at the room door). We enjoyed a lovely evening at the Drum Corps show and returned to our room. Once the shades were closed, the flashing green light from the fire alarm above the bed was so bright against the darkness that we initially thought it was lightning outside. It was very difficult to fall asleep and stay asleep. Despite our "Do Not Disturb" being hung correctly, and check-out time being 12PM, housekeeping staff knocked on our door at 10:15AM. The shower was delightful - good water pressure, a high shower-head with an adjustable secondary shower nozzle - except when I went to wash my hair and discovered that the shampoo bottle was empty (the toiletries are not the single-use ones, but the larger-sized pump-style shampoo, conditioner, and shower-gel bottles that can be used repeatedly by multiple guests). I had to wash my hair with the shower-gel, but fortunately the conditioner bottle had plenty. I'm generally pretty laid-back with hotels, but this one had presented a lot of inconveniences within a few hours and isn't up to the standard I have come to expect from the Bonvoy. I was prepared to make these minor complaints in-person at the front desk upon check-out, but reception staff did not even ask us how our stay was. I am sorry to say that this trip was not a refreshing or relaxing visit to the motor city or to my now second-favorite hotel in the D.…
After several recent awful stays at Hilton properties, I was leery. But I was booked into this hotel for a work event and I was beyond pleasantly surprised. Major score for Marriott! Had a great stay here from beginning to end. First, there was Roy who checked me in. Warm and welcoming, and upgraded me to a very comfortable king suite. Second and perhaps most important--the cleanliness! The room was crispy clean and I truly appreciated that. Comfortable bed and sheets, loved the bathroom with detached shower, it just met all of my needs. Further, the food served during my event was all really quite delicious. I never expect much from hotel food but theirs was excellent. I'm giving four stars instead of 5 because they're still in pandemic recovery like everyone and let's just say not all of the staff was as helpful and friendly as Roy who checked me in. The overnight staff and valet staff in particular could use some retraining. Other than that it really was a lovely stay and I wouldn't hesitate to stay there again. Thank you for restoring my faith in big chain hotels.…
Maybe it's the pandemic, or maybe it's how corporations are running hotels now. I will keep it short. I have been staying at this hotel for years. Years, but do they know that? NO. Because they do not keep their own guestlist on their own database. So my friends, if you find yourself without your Bonvoy Membership number, you will be treated like a second-class citizen all the way, down to not even giving you the room you requested and having to get that all sorted as if it was a big ask. I love this hotel and have been coming for so long, but the price hike is not worth it anymore, and I will be staying next door at the Indigo from now on.
I stayed here for 2 nights during a business trip in a "Traditional Guest Room." The room was quiet and comfortable. It was a bit small and the furniture was showing use (some scratches and dents), but nothing terrible. The room also was on the dark side because it faced into the interior of the building (see photos). I imagine the rooms facing the street are brighter.
I was in an upgraded king room. Had great views, excellent layout. I was pleasantly surprised by Detroit. The hotel is perfectly located next to some great spots (Iggy’s 🤤), all a short walk away. What set this trip apart was the service. Nader from the valet service went out of his way to ensure my car was well handled throughout my stay. When I forgot my rain coat, Anthony from security practically went on an expedition to find the jacket and then went out of his way to ensure the coat made it back to me. Huge kudos to these two particular stars!
We had two rooms in the hotel for two nights and while both rooms were nice, room 1226 was the best. Room 1226 is very roomy! We loved everything about our stay except the price, which was $250 per night plus $35 per night to valet park. :-) The entire hotel is clean, shiny, and beautiful. The staff members we encountered were accommodating and efficient. The bed was comfortable. This was the only hotel out of five that we stayed at on our trip that had seating for two people. Taking turns with one chair is an irritation and we really appreciated having seating for both of us.
the hotel was nice, we stayed at the hotel 1 night, at 12:30am an obnoxious wedding party decided to knock on doors, talk and yell loudly in the hall way, slam doors, so we tried to call the front desk to have them do something about this noise problem and they didn't answer the phone, we called 4 different times, so finally my husband went downstairs and the front desk stated "Oh we don't answer the phones at night". so this went on a while longer when finally they said they would send up securtiy. That morning about 10am we checked out, gave our key to the front desk and never asked us how our stay was. Worst experience i've had at a hotel.
Unexpectedly accommodating. This is only my second stay here and this stay the staff went above and beyond to help with a wardrobe issue. It was also the first time I’ve had room service here and the food was delicious; I had a Turkey BLT. The Food service lady Sharon Also went above and beyond her job I feel, made my meal extra balanced. All orchestrated by Michelle the service express woman. The Westin book Cadillac team was definitely here to help me be my best.