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About
#9 of 40 hotels in Detroit
Location
4.4
Cleanliness
4.5
Service
4.2
Value
3.9
GreenLeaders GreenPartner
The Westin Book Cadillac Detroit returns legendary style and glamour to Detroit, Michigan hotels. The historic luxury hotel in downtown Detroit has been restored to its original splendor to reclaim its position as the city's premier hotel and social gathering destination. Take advantage of our hotel's downtown location to explore Campus Martius Park, the scenic Riverwalk promenade and The Henry Ford Museum. Recharge with an invigorating workout at the WestinWORKOUT® Fitness Studio or take a swim in the indoor pool. Memorable dining includes a cosmopolitan steakhouse and the only Starbucks® Reserve Store in downtown Detroit.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid public parking nearby
Paid wifi
Pool / beach towels
Indoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Shoeshine
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Room features
Bathrobes
Desk
Interconnected rooms available
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Green
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
91Restaurantswithin 0.3 miles
34Attractionswithin 0.3 miles
Contact
1114 Washington Blvd, Detroit, MI 48226-1907
Getting there
Rental CarsSee rental cars from $62/day
1629Reviews30Q+A100Room tips
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I actually reserved 2 rooms for family with high expectations. First, I am Bonvoy GOLD Elite, which doesn't make any difference. At check-in, I was told " "Sorry, no upgrades available. We're swamped with platinum and titanium members tonight, your gold isn't good enough." This was the front desk. Great way to make a person feel real good. But, Online I requested feather pillows, extra towels, etc. through the fancy Bonvoy APP. Room came with none. What good is the request if nothing gets honored? Overall I am very disappointed in the Bonvoy program, the staff, the APP, the entire experience. I didn't feel this was a good experience at all. Oh, and rooms were $238 (with tax, wow, way too much!).
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Date of stay: January 2023
Location
Service
Sleep Quality
Room Tip: Go ahead and ask for club level upgrade, probably won't get it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
The hotel is modern, clean and very nice and comfortable. The city was lovely and easy to get around. the waterfront had a great Italian restaurant and was very close to the hotel. the city wasn't busy and it was nice to walk. The bar was nice and had some food but no restauarnt is located in the hotel. Several nice restuarants however very close and walkable. worth the stay here.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel is in a good location. All areas & room were clean. Valets quick & helpful. Self parking in the garage saves a few dollars. Starbucks on site made morning coffee easy. The bathroom looks nice but is not user friendly. A couple of towelbars or hooks would be good. The very poor lighting makes putting on makeup or shaving very challenging at best. This is not unique to this hotel, it is an industry failure.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I liked this hotel. The staff at check in was friendly (shout out to the pilots that thought they should cut the line when another desk opened up) and the girl apologized that we could not have a ballpark view room due to bedding type. Our room was huge and the beds were small but comfortable. Pillows were soft, but not a big deal. I loved the rainshower! We did not use any amenities at the hotel due to time constraints. Had no trouble with valet parking and our car was brought to us within 10 minutes. I know the hotel is being renovated next year so I am excited to see the changes. Good location close to restaurants and entertainment.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Check in process was mostly OK. Had put in for a confirmable room upgrade on the Marriott site which came through and we were assigned an Executive Suite room on the 12th floor. It takes all of 3 seconds to say - Thank you for being a Titanium member. It is amazing how many hotels dont bother with this. Parking is not very clearly sign posted. Valet parking is larger than life in front of the hotel, but if you decide to park yourself, then it is a guessing game on where you need to go. The hotel is on Michigan Ave. and Washington. I had to go around the block to find a Parking structure on Michigan Ave. next to the hotel. Remember the parking structure is not connected to the hotel, or in other words, you cannot walk from the Parking structure directly into the hotel. Also much of the Parking in the structure is reserved for VALET, so if you wish to park yourself, you mostly have to get up the 9th level to find open spots. It is only about a 3 minute walk to the hotel entrance from the Parking Structure, but when it is 20F outside and snowing, that is a different matter. I was told that I had to get my Parking slip validated at the hotel. This is not done at Reception (2nd floor) but at the Valet booth downstairs. I went down there with my Parking slip and spoke to an Attendant who tells me that the Manager needs to do this. The Manager is out, but should be back in a minute. I wait more than 10 minutes and no sign of the Manager. Finally I decide to do it the next day and go on with checking into my room. I have not even entered my room yet, and already been disappointed. Room is nice and spacious with a living room type area with couch and writing desk and TV and a bedroom with another TV. Bathroom is nice and large and has a tub and shower. The bathroom for as large as it is, does not have a single towel rack to hang a hand towel by the sink. Not rocket science we are talking here. I checked into the hotel with my wife on a Friday evening for the weekend. On Wednesday my wife had called the hotel and confirmed that they have an Executive lounge and it was going to be open. When we check in on Friday evening, we are told that the Executive lounge is closed for the weekend. Clueless! Was told that breakfast was open until Noon on the weekend and available at 'The Boulevard Room' restaurant on the 2nd floor. We make our way there at 10:30 on Saturday morning. There is a line of about 4-5 couples ahead of us waiting to be seated. Restaurant appeared to be about 80% occupied at this time from what I could make out. It took close to 15 minutes of waiting before we were seated. Ordered our breakfast and I got eggs, sausage and potatoes with toast, my wife got some Oatmeal with yogurt and honey. We also ordered some coffee and grape fruit juice. Nothing fancy we thought, but it took over 30 minutes to arrive. When it finally showed up, there was no grapefruit juice, we reminded our waiter that we had ordered grapefruit juice. She apologized and said she would be back with it. 15-20 minutes go by and no juice. We remind her again and another 5 minutes go by and nothing. She then shows up with our bill which includes the grapefruit juice that we did not get. Total was around $75. The $7 Coffee (served in regular flask with no insulation) got cold within 10 minutes of us waiting on all this. We once again call our waiter and ask her to take out the charge for Grapefruit juice. She apologizes once again and says she will be right back. Another 5-10 minutes goes by for her to bring back the bill with the juice taken out. It was Noon by now. We had managed to spend 90 minutes for a most mediocre, high priced lackluster breakfast. Also given that the Executive lounge is closed this IS THE ONLY OPTION FOR BREAKFAST at the Book Cadillac Westin. Thoroughly unimpressed. Went to the Boulevard Room (no other choice) at 9:30 am on Sunday morning. This time the place was about 30% full and we could see lots of empty tables. We stood at the door by the sign that says 'Please wait here to be seated'. We stood around for close to 10 minutes, when several waiters went back and forth. Not one even bothered to say something along the lines of...'someone will be right with you'. Finally a lady (must be Captain Obvious) shows up with a big smile and says "Hi, would you like to have some breakfast with us?'. For a place that charges an arm and a leg for a mediocre breakfast, they dont seem to have half a clue. I used the Fitness center on both days. This was well equipped and everything worked as expected. No complaints there. I think I will wind this up with a comparison to Hampton Inn where I think you get much better value than the Book Cadillac Westin. Number of USB ports in the Executive Suite - ZERO. USB ports in a Hampton Inn, typically minimum 3. 1 at the desk and 1 each on either side of the bed. Hand towel racks in the Executive Suite - ZERO. Hampton Inn - minimum 1 Breakfast at Westin - fine dining prices for mediocre food and poor service. Hampton Inn - included. Well you get the point. Fancy prices, pathetic treatment, poor value.…
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Date of stay: November 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is an expensive hotel, which would be fine if it was nicer. First, check in experience not great or up to standards of what I expect of Westin. Agent seemed like she’d rather be somewhere else, rolled her eyes at another customer next to me because she had a question. It didn’t get better in the room, old and in desperate need of a remodel. Hallways were also old dark and depressing. One positive note was the room service (although it was $100 for a few sandwiches and Pepsi) was very good, fast and waiter was great. Next morning, i went to the Starbucks in the lobby and let’s just say that it was chaos. Busy, plenty of staff but they just didn’t seem to want to be there - and I don’t blame them because I wish I had stayed somewhere else. I suggest Westin either remodel, find some friendlier people or get there name off this property because it’s hurting their brand. Tons of other hotels in the area and I suggest trying one of those instead of this one - not worth the high room rates.…
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: Call ahead 20 minutes ahead to get your car from valet - very slow
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My daughter's wedding reception was hosted at this property. Myself and dozens of others stayed at the property overnight. That, and my daughter's wedding reception, represented tens of thousands of dollars in revenue for the hotel. When I got my folio/invoice from the hotel via email, there was a charge for $2,500 for valet parking on it. I checked my AMEX account and there was a pending charge that included that fraudulent charge. I have been trying to get this resolved for the last 4 days. I cannot even get a manager to contact me!
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Note: I'm a lifetime BonVoy Titanium Member. I've stayed at this property several times in the past and it just keeps getting better. Perfect location, perfect layout, quiet comfortable and spacious rooms and a staff that is absolutely perfect from the valet to the doormen to desk staff. I recently stayed at WBCD as part of a multi-city driving trip. I was treated like gold with perfectly executed tasks from the moment of arrival at valet parking. Kind, sincerely nice people ready to help at any moment greeted me. Chaz was the bellhop and his job was done perfectly. The food and the bar areas are tastefully decorated and in perfect shape. The one even that stood out was when my gf needed some extra help with getting a couple of things accomplished. We walked up to the front desk and (I believe his name is Wil - working 09/09/22 around 9 pm) completely went above and beyond to assist. This is one person who embodies all Marriott principles. There is no other place that I'll ever stay at when in DT Detroit moving forward. Thank you for a fantastic stay guys. You have my business forever.…
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed for a wedding, which was also at the hotel. The rooms are expensive, and I can't understand why. It was a standard room, albeit with a nice view of Ford Field. The drain in the shower didn't work properly - when I checked in, the bathtub was filled with water, which I had to drain. Disgusting. During my first shower, the drain randomly re-stopped itself, need another draining. Disgusting. The room smelled damp. Because it seems every guest at the hotel is there for a wedding, there are a lot of partiers there, which is fine except the walls of the rooms are not soundproofed. At 3 am, I was woken up by the sounds of someone vomiting their brains out. DISGUSTING! Besides these issues, the room is generally old looking and lacks amenities typical of modern hotels (e.g., not a lot of placed to hang things besides the musty closet, lacking outlets, etc). The wedding facilities were fine but the food (which I'm assuming is provided by the hotel, as they made folks throw out food brought in from elsewhere) was disgusting. I didn't eat practically any of it. Every other guest I've spoken with from the wedding had similar issues with the food served. A total waste of your money. My experiences at other hotels in the city have been far superior and worth what they charge. I recommend Shinola and Greektown.…
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
If you want to stay at a historic hotel that is way overpriced, has wallpaper ripped off the walls in the halls, and your room has limited lighting, carpet that is stained and ripped and you can have a 1990 circa Mr Coffee single cup coffee maker then you have found your Mecca. The only reason I stayed here was because of a business meeting, This hotel is very much in need of updating! Oh and if you stay more than 1 day then it is on you to get towels coffee or tea refreshed.
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Date of stay: September 2022Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: To choose a good room, go someplace else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
$263 - $435 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin book cadillac detroit hotel detroit, westin detroit
LOCATION
United StatesMichiganDetroit
NUMBER OF ROOMS
453
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Claim Your ListingTHE WESTIN BOOK CADILLAC DETROIT - Updated 2023 Prices & Hotel Reviews (MI)
Frequently Asked Questions about The Westin Book Cadillac Detroit
Which popular attractions are close to The Westin Book Cadillac Detroit?
Nearby attractions include The Guardian Building (0.3 miles), Campus Martius Park (0.2 miles), and Trapped in a Room with a Zombie (0.2 miles).
What are some of the property amenities at The Westin Book Cadillac Detroit?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Book Cadillac Detroit?
Top room amenities include a flat screen TV, a desk, and a seating area.
What food & drink options are available at The Westin Book Cadillac Detroit?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Book Cadillac Detroit?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to The Westin Book Cadillac Detroit?
Conveniently located restaurants include Dime Store, Wright & Company, and Hudson Cafe.
Are there opportunities to exercise at The Westin Book Cadillac Detroit?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is The Westin Book Cadillac Detroit located near the city center?
Yes, it is 0.8 miles away from the center of Detroit.
Are pets allowed at The Westin Book Cadillac Detroit?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Book Cadillac Detroit offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Book Cadillac Detroit?
The staff speaks multiple languages, including English and Spanish.