Fort Pontchartrain Detroit, a Wyndham Hotel
2 Washington Boulevard, Detroit, MI 48226-4421
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Avg. $256 /night, 12/13 - 12/14
$404
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$290
per night
$175
per night
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Cheaper
Average
Higher
About
3.5
#18 of 39 hotels in DetroitLocation
4.5
Rooms
3.7
Value
3.6
Cleanliness
3.9
Service
3.9
Sleep Quality
3.9
Looking for a place to stay in Detroit? Then look no further than Fort-Pontchartrain Detroit by Wyndham Downtown Riverfront, a family-friendly hotel that brings the best of Detroit to your doorstep. Fort-Pontchartrain Detroit by Wyndham Downtown Riverfront is a family-friendly hotel offering a flat screen TV and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests. The hotel features a concierge and room service. Plus, guests can enjoy a pool and a lounge, which have made this a popular choice among travelers visiting Detroit. For guests with a vehicle, parking is available. Given the close proximity of popular landmarks, such as Ford Field (0.7 mi) and Little Caesars Arena (1.0 mi), guests of Fort-Pontchartrain Detroit by Wyndham Downtown Riverfront can easily experience some of Detroit's most well known attractions. Detroit has plenty of seafood restaurants. So when you’re here, be sure to check out popular spots like Fishbones, Joe Muer Seafood, and Eastern Market Seafood Co, which are serving up some great dishes. If you’re looking for things to do, you can check out Detroit Downtown (0.2 mi), Detroit RiverFront (0.5 mi), or Comerica Park (0.7 mi), which are popular attractions amongst tourists, and they are all within walking distance. We’re sure you’ll enjoy your stay at Fort Pontchartrain Detroit by Wyndham Downtown Riverfront as you experience everything Detroit has to offer.
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Harbor View
River View
Location
2 Washington Boulevard, Detroit, MI 48226-4421
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
Windsor Airport
5.7 mi•
See all flights
Detroit Metropolitan Wayne County Airport
17.5 mi•
See all flights
Rental Cars
55 Restaurants
within 0.3 miles
Reviews
3.5
1,753 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Fort Pontchartrain Detroit, a Wyndham Hotel, is often celebrated for its charming atmosphere and unique room designs. While the prime location and remarkable views are a highlight for guests, some have called out the need for room updates and maintenance. The staff's friendliness stands out, though experiences with valet and room service have been mixed.
Cleanliness is generally commendable, yet there are occasional inconsistencies. Despite the prime amenities, reviewers warn of expensive parking and some outdated features. Value perceptions vary, with reasonable rates for some, but high parking fees for others.
Location
Convenient
Atmosphere
Charming
Rooms
Dated
Value
Pricey
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
The hotel location is great, and the hotel is nice, overall. Our room had a nice view of the river and was clean and comfortable.
We stayed on a Friday night, and the cleaning staff were vacuuming the hallways outside our room before 9am on Saturday. The walls/doors are thin, so it sounded like they were inside our room. This is too early for a weekend. I feel like the management team should know that guests probably want a quiet weekend morning. Also, there is a loud bell on the elevators that dings every time an elevator arrives on the floor. Since our room was close to the elevators, this was disruptive (again, it was loud enough that it sounded like a kitchen timer going off in our room every few minutes).
We stayed on a Friday night, and the cleaning staff were vacuuming the hallways outside our room before 9am on Saturday. The walls/doors are thin, so it sounded like they were inside our room. This is too early for a weekend. I feel like the management team should know that guests probably want a quiet weekend morning. Also, there is a loud bell on the elevators that dings every time an elevator arrives on the floor. Since our room was close to the elevators, this was disruptive (again, it was loud enough that it sounded like a kitchen timer going off in our room every few minutes).
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip: Ask for a room away from the elevators because there is a bell that dings outside the elevators...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elaine K, Public Relations Manager at Fort Pontchartrain Detroit, a Wyndham Hotel
Responded Feb 18, 2020
Thank you for taking the time to share your feedback in detail with us on Trip Advisor. We are so happy that your overall visit with us was a pleasant one and appreciate your compliments regarding our staff and overall cleanliness of hotel!. We appreciate your review and do hope to welcome you back in the future! Please feel free to contact me directly if I can ever be of any assistance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I got a room this weekend for my daughter and 1 other dancer that were participating in NUVO. The hotel was busy, but staff was friendly and rooms were clean. The only complaint I have is lack of adequate staffing for the restaurant. There was a bartender and 1 waiter for a crowd of people looking to eat after the dance competition and boat show set-up at 9:00pm. I would have thought they’d be more prepared for the crowd, given lack of food at TCF center. Anyway, tables were filthy, the wait was horrific and prices were high. $110 was a bit much for poor service and quality of food. $20 for a salmon Caesar salad that was all white lettuce and very fishy, and both girls left theirs uneaten! Aside from that, I was pleased with the hotel and the locale
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
This was my first trip to Detroit with my family for my daughters dance convention. The hotel itself was convenient to the TCF center which was why we stayed there. The price was not worth it though. Even at a group rate I have stayed at more luxorious hotels in Chicago. The valet parking is expensive so beware of it. 35 per day even if you are staying there. The group rate was slightly lower at 25 per day but still per day prices were high and they only take credit or debit. The hotel exterior looks nice but the rooms themselves are oddly shaped to fit the unique exterior. If you get a corner room good luck. They are built all on angles so you end up walking through a small hallway and turning into what would look like a broom closet. The view was nice though of the Detroit River and Canada. Skip their breakfast they offer though. The food is not good, it either sits under a heat lamp for too long or just doesn't taste right. Unfortunately as well there are not many other options for food. Detroit on the weekend pretty much closes down so you only have a handful of restaurants available. Even the Starbucks within the hotel was not fully open. You had to ask the front desk for anything in the cabinet and charge only no cash. On the check out day, Sunday, for the convention which was fairly large they only had two of four elevators working making massive back ups occur and they very limited baggage carts available and very crowded elevators. Also if you ask for late check out your parking will not match it so you may have to pay for a full other day if you do not move your car by 11 even if your check out is at 2. Oh and they will not let you pack up your car early and as well you have to check out to pack up from the valet. The staff though was friendly I will say that. From valet, to front desk to random staff you see in the elevator.
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Date of stay: May 2021
Rooms
Cleanliness
Service
Room Tip: aim for the rooms in the 30s and 40s for better views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Fort Pontchartrain Detroit, a Wyndham Hotel
Responded May 24, 2021
Hello WitkowskyWorld, Thanks for the stay and feedback. I am so glad that you found our staff commendable. On the other hand, I am sorry that some issues arose with the elevator, parking situation and the room layout and your breakfast experience. I have taken note of your comments and shared them with management for review to take necessary actions to address these concerns. I hope you give us a chance to host you again in the future. Best Regards, John O Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
IGH Default & unprofessionalism. Crowne Plaza accepted a contract from a small Travel Company for a group of rooms to attend the AA International Convention between July 1-5 2020 They required a first night deposit from each individual for the room bookings, some people already paid the full amount which was in excess of $1200 for three nights. Once the Convention was canceled due to COVID they have refused to refund the monies that were paid in advance in good faith. After promising a refund in June to the travel agency, they are now not answering calls or returning emails. I would hope this is only a misunderstanding and they plan to rectify the situation shortly.
I am one of those individuals impacted and an IGH member. I will remain optimistic IGH will resolve the situation at the Corporate level since Hotel Management refuses to act responsibly and respond to the repeated inquiries on status.
I am one of those individuals impacted and an IGH member. I will remain optimistic IGH will resolve the situation at the Corporate level since Hotel Management refuses to act responsibly and respond to the repeated inquiries on status.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Fort Pontchartrain Detroit, a Wyndham Hotel
Responded Jul 30, 2020
Hi Katiedid_5129, Thank you for taking the time to post a review. I was very concerned to read your comments regarding your canceled reservation. I understand your disappointment, and this should not have been the case. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message to address your concerns. I hope you would give us another chance in the future so this time we can show you we’re easy to do business with Orlando A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Used to travel frequently to Detroit for work, but less so frequently now due to Covid. Hotels in Downtown Detroit have a way of filling up very quickly, esp. if there is a convention in town. The location of the hotel is great as it is right by the Riverfront and walkable to many downtown buildings. Crowne Plaza Hotels as a whole are fairly old and this hotel supposedly has had some renovations. The rooms are decently sized, but the bathrooms are far too small. Even standing solo in the bathroom feels like there is not enough space once stepping out of the shower. The hotel walls feel a bit thin too as I could hear the neighbor watching a TV show fairly late at night.
The hotel restaurant is actually fairly good, better than your average hotel restaurant and is not outrageously expensive. The challenge is that even pre-Covid, there are usually so few servers that I'd find myself having to order drinks/food immediately upon sitting down.
The hotel restaurant is actually fairly good, better than your average hotel restaurant and is not outrageously expensive. The challenge is that even pre-Covid, there are usually so few servers that I'd find myself having to order drinks/food immediately upon sitting down.
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Date of stay: May 2021Trip type: Traveled on business
Rooms
Service
Sleep Quality
Room Tip: No preference, higher floors are better
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I made reservations with the Fort Ponchartrain Hotel for a Saturday night and a Sunday night. We made the reservations well in advance of our stay. When we arrived at our room, the bed had some kind of a nasty spot on it. The spot looked like blood or coffee. The hotel did nothing to fix this. We also only had 2 towels in our room. On the first night there, we went to the front desk and asked for more towels. We were told that there were no extra towels available because they were being reprocessed. I took that to mean all of the towels were being washed. We were told that towels would be brought to our room as soon as some were available. This did not happen. The next day, we left the sign on our door asking for maid service thinking that clean towels would be placed in our room. That did not happen and the sign had not been touched. When we returned later that afternoon after our event, because we had not received any towels yet, I called guest services and asked for more towels. I was told that they would be brought right up to the room. This did not happen. The next day when we checked out, we were asked how our stay was. I told them about the spot on the sheet/bed and the 3 times we asked for towels and did not receive them. The front desk took my information (email address and phone number) and assured me that my concerns would be escalated to management and that management would surely reach out to me. It has been a week and we have not heard from anyone. While the room wassmall, but okay, the service at the hotel was horrible. You have to pay $14.00 per person for breakfast and $40 per night for parking. Add those costs into the cost of the room and it just isn't a good idea to stay at this hotel. Only God knows what substance was on the bed. I don't know if the service was horrible because we booked via a third party or what the issue was but I would not want to return to this hotel to stay. I do have to say that the valet service for parking was excellent. The breakfast was just okay. If you do decide to stay at this hotel, bring your own towels and anything else you may need (shampoo, soap, conditioner, body lotion) because once you check-in and they have your money, you are nobody.
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Take your own towels and bathroom necessities.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel looks nice from the outside and the lobby is nice too. Even the view from the room is spectacular. The location is great right across from Hart Plaza. These were the only good things about my stay and the only reason why it gets 3 stars. I stay at cheap low star motels all the time and I hate to say I had a worse experience with this place than most of the lower end motels I stay at.
Check-in took 1 hour. The staff checking people in were trying to find rooms to assign to guests but it was as if they were fighting with each other over holding rooms. They kept telling people there were no rooms available and were trying to find open rooms. It was only 3:45pm. There was no process for handling what seemed like a fully booked hotel (yet there were still plenty of rooms to reserve yet online). The staff seemed overwhelmed and also didn't show any care the entire time.
Later in the day we asked if a double room happened to be available, which it was, but it was dirty. There was no housekeeping staff in the evening so they could only bring up new sheets and towels to change ourselves. It was understandable though I didn't ask for any refund. They did give us a complimentary breakfast.
Valet looked like a nightmare the next morning but I was fortunate enough to have had street parking in front of the hotel.
Overall I had a good time downtown. They need to improve their processes or system. The staff also seemed uncaring of anything.
Check-in took 1 hour. The staff checking people in were trying to find rooms to assign to guests but it was as if they were fighting with each other over holding rooms. They kept telling people there were no rooms available and were trying to find open rooms. It was only 3:45pm. There was no process for handling what seemed like a fully booked hotel (yet there were still plenty of rooms to reserve yet online). The staff seemed overwhelmed and also didn't show any care the entire time.
Later in the day we asked if a double room happened to be available, which it was, but it was dirty. There was no housekeeping staff in the evening so they could only bring up new sheets and towels to change ourselves. It was understandable though I didn't ask for any refund. They did give us a complimentary breakfast.
Valet looked like a nightmare the next morning but I was fortunate enough to have had street parking in front of the hotel.
Overall I had a good time downtown. They need to improve their processes or system. The staff also seemed uncaring of anything.
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Date of stay: June 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife and I were in Detroit to see the Tigers and Lions over the Sept 10th weekend and chose the Hotel Pontchartrain. Everyone was super nice and the complimentary breakfasts on Saturday, Sunday and Monday was an unexpected surprise. It was very affordable compared to the some of the other hotels that were within walking distance to the stadiums, downtown and the Riverfront. With that said, it's not a 5 star hotel with all the amenities but was decent for the price.
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
They say you never get a second chance to make a first impression. Ciara, the front desk receptionist, made our check in of seven people to three rooms very seamless, and we’re a very demanding family. She should be highlighted for being patient with all the voices coming her way. Her communication was top notch, and she was so gracious. I felt like we were in the South with all that southern charm, and we travel a lot including internationally. Her parents should be proud because her professionalism was top notch. Thank you Ciara for being a calm during the storm. Oh and the welcome packages - what can I say. The picture says it all. God bless you.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elaine K, Guest Relations Manager at Fort Pontchartrain Detroit, a Wyndham Hotel
Responded Jan 13, 2020
Thank you so much for taking the time to recommend us to the world!. So happy your welcome was warm and inviting due to the service our team provided you! We are glad our clean and stocked rooms left you relaxed, and our central location allowed for some great nearby dining and entertainment options! Hopefully the next time you are in town the weather will allow for some outdoor and riverside activities as there are so many things to explore in Detroit We do look forward to welcoming you back in the future and please feel free to contact me if I can ever be of any assistance. In the Spirit of Hospitality,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying here for business. You could NOT find a more lazy group of people to work what should be your most attentive part of your hotel. THE FRONT!
Stranded and waited to be helped while 2 other counter people said “she’d be right back”
The stand-off nature of the staff was horrible.
Lazy. Lazy. Lazy.
Stranded and waited to be helped while 2 other counter people said “she’d be right back”
The stand-off nature of the staff was horrible.
Lazy. Lazy. Lazy.
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Date of stay: October 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Fort Pontchartrain Detroit, a Wyndham Hotel
Responded Nov 6, 2020
Hello blasecfi72, I appreciate you taking the time to share your review of your recent visit. I am sorry to learn about the issues encountered during your stay, particularly with our staff's level of service. Your experience is not the norm for us. I have shared your comments with the hotel management and ownership as a reference in our staff's training and coaching to ensure we avoid similar situations from happening again. I hope you give us another chance to win you back! Best Regards, Dianne L. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Does the hotel have a singles bar
Hello there-
At this time we do not offer a shuttle service- this may be something we plan later in the year.
This area is relatively safe in the early evening. However if you decide to walk in this area at night I would take standard precautions. Take only what you must have fir the evening, wallet and phone in front pocket, no bags or purses that can easily be snatched, no jewelry, etc. when traveling I always keep a scanned copy of DL and Passport in my iCloud account just in case of theft issues.
No, no shopping center with in walking distance
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"Do NOT book a room at this hotel until they refurbish it. The carpet was dirty & stained. The bathroom was in disrepair & noisy 11th floor."Read full review
"Hard to schedule activities when they are all closed on different days. Hotel staff was helpful with that."Read full review
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PRICE RANGE
$168 - $253 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Crowne Plaza Detroit Convention Center
LOCATION
United StatesMichiganDetroitCBD
NUMBER OF ROOMS
367
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingFORT PONTCHARTRAIN DETROIT, A WYNDHAM HOTEL - Updated 2024
Frequently Asked Questions about Fort Pontchartrain Detroit, a Wyndham Hotel
Which popular attractions are close to Fort Pontchartrain Detroit, a Wyndham Hotel?
Nearby attractions include The Guardian Building (0.1 miles), Campus Martius Park (0.3 miles), and Trapped in a Room with a Zombie (0.1 miles).
What are some of the property amenities at Fort Pontchartrain Detroit, a Wyndham Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Fort Pontchartrain Detroit, a Wyndham Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fort Pontchartrain Detroit, a Wyndham Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Fort Pontchartrain Detroit, a Wyndham Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Fort Pontchartrain Detroit, a Wyndham Hotel?
Conveniently located restaurants include Dime Store, Lafayette Coney Island, and The Apparatus Room.
Are there opportunities to exercise at Fort Pontchartrain Detroit, a Wyndham Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Fort Pontchartrain Detroit, a Wyndham Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Fort Pontchartrain Detroit, a Wyndham Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Fort Pontchartrain Detroit, a Wyndham Hotel?
Many travelers enjoy visiting The Ford Piquette Avenue Plant (2.9 miles), Motown Museum (3.3 miles), and Willistead Manor (2.0 miles).
Does Fort Pontchartrain Detroit, a Wyndham Hotel have any great views?
Yes, guests often enjoy the harbor view available here.