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Crowne Plaza Detroit Downtown Riverfront

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Guests1 room, 2 adults, 0 children
Traveler (403)
360
Panoramas (13)
Room & Suite (269)

About

#19 of 37 hotels in Detroit
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Property amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room service
Restaurant
Bar/Lounge
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
River View
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
1,203Reviews
41Q+A
100Room tips
Traveler rating
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Popular mentions
Staff were very helpful and professional, however day of check out became quite stressful with only one working elevator for the public, and a joy-riding homeless person preventing timely leaving of the guests on the upper floors. No explanation was given when after 20 minutes I finally got to the lobby to check out.
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Concierge Ty was a great help to me as he unloaded equipment for a meeting I was attending at the Crowne Plaza. Very Courteous! He provided me with cold bottle of water. He answered my questions. Courteous staff!
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Response from Elaine K, Front Office Manager at Crowne Plaza Detroit Downtown Riverfront
Responded yesterday
Thank you so much for your review of our hotel. I am so pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I'll be sure to pass along your compliments to our team. Ty has a great hospitality heart and he is one of our guests' favorites! We hope you will visit us again.
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I recommend this hotel! Had kindness, sweetness and a lot of help from the reception, Joann, Lala, Chanda and LCC, when the airline I was flying with lost my bag. I was feeling super bad with the whole situation, it had nothing to do with the hotel but still they knew just what to do! Thank you, girls!
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Joann at the front desk is the BEST! She not only demonstrated a strong sense of professionalism but some of the highest quality customer service that I have experienced. My husband recently just stayed here for a business trip. His 40th birthday landed on his last day here and unfortunately could not spend it with our family. I wanted to do something special for him since we couldn't celebrate him on the actual day. Joann took the time and care to make sure he felt celebrated and did everything possible to ensure it was executed perfectly. Even the rest of the staff knew about the surprise and various employees greeted him with birthday wishes the day of. Joann and her staff went above and beyond! Thank you again Joann! Even though my family and I couldn't be there to do something special with him, you and your staff did!
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I attended a conference this month. The service was not bad, more than decent I would say. The whole staff was very respectful. From the valet attendants to the front office and the banquet staff. I happened to see my valet attendant Sadi working with the food team too later that day. The hotel might be understaffed but I'm not sure. He got me a vegetarian meal even though he didn't have too. I was just going to find a restaurant nearby. Overall my experience was ok. I didn't expect anything crazy as I was just there for business.
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Response from Elaine K, Guest Relations Manager at Crowne Plaza Detroit Downtown Riverfront
Responded 5 days ago
Thank you so much for your review of our hotel. I am so pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I'll be sure to pass along your compliments to our team. We hope you will visit us again.
Read more
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PRICE RANGE
$148 - $334 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Crowne Plaza Detroit Convention Center
LOCATION
United StatesMichiganDetroit
NUMBER OF ROOMS
367
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