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Detroit Marriott at the Renaissance Center

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Detroit Marriott at the Renaissance Center
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1,461 Reviews from our TripAdvisor Community

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Showing 1,411: English reviews
West Chester, Ohio
Reviewed yesterday NEW

Our trip to the Detroit Jazz Festival was an experience worth returning. I planned the trip in advance and booked the Marriott at the Renaissance Center. Check-In was a bit overwhelming for the staff due to the Jazz Festival, so the extra time and long lines were understandable. We requested a room on a high floor so we would have...

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Helpful?
Thank Charles G K
Reviewed 2 days ago NEWvia mobile

Stayed there for a concert at joe Louis arena.. it was a short distance from the people mover to the arena The hotel was nice ascetically. You have to pay 25 for parking overnight.. that was a bit steep since the hotel was 140 a night.. The rooms were nice sized and came with a fridge and were very modern...

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Helpful?
Thank Christina B
Anthony M, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Thank you for taking the time to leave us a honest review, Christina. We are so sorry to hear you were not able to sleep well while staying with us due to noise from the staff elevator. We are always striving to get better and that is something we can work to improve. We are truly sorry that you've experienced...

Washington DC, District of Columbia
Reviewed 3 days ago NEW

Second year in a row visiting this hotel, while I understand that this is a convention Hotel, I believe that they should staff properly to accommodate large quantity of guests..... the service in this place is horrible it took 2 hours to get towels, three days in a row towels and I had to keep asking for cleaner ones, becausw...

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Helpful?
Thank DCgirl537
Anthony M, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Thank you for taking the time to leave us a review. We're sorry to hear that you were disappointed with your stay here. We appreciate you sharing your experiences and concerns with us since we always strive to recognize where improvements can be made. If you haven't already, would you mind sharing the specific details of your experience with us...

Ohio
Reviewed 4 days ago NEW

Years have passed so when colleagues booked this hotel for a work trip I was hopeful. They've made nice cosmetic changes-finally. Unfortunately, the elevator and door card readers are a disaster, picking up after 4+ swipes. Prior frustrations related to long waits at the front desk, valet, and cleanliness issues. NOTHING HAS CHANGED. The hallway to my room smelled of...

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Helpful?
Thank WorkorSpaStay
Anthony M, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Please accept our sincere apologies for the many issues you experienced while visiting. It is always our goal to provide a relaxing, comfortable and memorable experience and we truly apologize for falling short during your visit. When you have a moment please email us the details of your stay at detroitmarriott@marriott.com so that we may forward immediately to management. We...

Grand Rapids, Michigan
Reviewed 1 week ago via mobile

My recent visit to the Ren Cen was for a business conference. My room was clean and comfortable, with a great view. We had a buffet breakfast each morning. The food was especially good for a hotel, buffet breakfast. In the past, there have been long lines at the elevators, but I think the Renaissance Center actually had employees riding...

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Helpful?
Thank Wendy W
Anthony M, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Thank you for taking the time to leave us such a thoughtful review, Wendy. We are so thrilled to hear you found your stay with us to be enjoyable from the comfort of your room to the breakfast buffet quality. We are glad you took advantage of all of our amenities and found our staff to be helpful. We love...

New Jersey
Reviewed 1 week ago via mobile

Gleaming, modern hotel in a pretty good downtown location but really misses in the smaller things that count. Lots of contradictory misinformation about hotel functions such as concierge hours, lounge availability and parking options. The Volt restaurant is so-so and overpriced. There didn't seem to be any place to get a simple, inexpensive breakfast. Worst of all, they have a...

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1Thank Hammbrook
Anthony M, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Thank you for the honest review. We are so sorry to hear about all of the issues you faced during your stay with us. Our goal is always to provide a relaxing and comfortable experience. We hope you accept our sincere apologies for all of the inconveniences the key system caused for you during your stay. If you have not...

Valparaiso, Indiana
Reviewed 1 week ago

I have stayed at the Marriott RenCen many times and enjoyed it greatly as a deluxe accommodation. The building and views are second to none. I have also enjoyed the concierge lounge split over two floors. After the novelty and excitement of this unique facility has faded, though, I have found myself inconvenienced by the glass room-walls and their susceptibility...

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Helpful?
Thank Loud3
Anthony M, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Thanks for taking the time to leave us a review! We are so glad to hear you enjoy the views from our hotel and exploring the building. Michigan's unpredictable weather definitely can make it difficult to maintain a comfortable temperature. Next time you visit you should check out The People Mover. There is a People Mover stop in the Ren...

Baltimore, MD
Reviewed 1 week ago

I visited the hotel to tour for a upcoming National Conference. I was very impress with the view of the hotel as well as the customer service. I was greeted by Guest Service Representative, Larvene Madash Robinson, who was wonderful! She gave me us a lot of great history on the area and a short tour. Thanks Ms. Robinson

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Helpful?
Thank afredericks11
Anthony M, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Thanks for this awesome review! We are so ecstatic to hear you enjoyed learning about the history of the hotel and that you received great service from our associates. We will share your kind words with Larvene! We look forward to your next visit with us for your conference!

London, England, United Kingdom
Reviewed 2 weeks ago

I stayed over new year and found the staff welcoming and helpful . The rooms are spacious and comfortable . The hotel itself is huge , I've never stayed anywhere so big and it's rather easy to get disoriented and lost . Due to the timing of my stay there was not very much open in and around the hotel...

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Helpful?
Thank Joanne S
Anthony M, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Thanks for taking time to leave us a honest review, Joanne. Once our renovations are complete the hotel will look awesome! We hope you come visit us again so you will be able to take advantage of all of our awesome amenities. We are very thrilled to hear you received great service from our staff and found everyone to be...

Big Rapids, Michigan
Reviewed 2 weeks ago via mobile

I stayed here for two nights for a work conference. The property was clean and well cared for. The check in process was great and Erik at registration was the best employee I encountered. I was not impressed with the lack of people skills displayed by most of the other employees. You have about a 1 in 3 chance talking...

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Helpful?
Thank Mark D
Anthony M, Guest Relations Manager at Detroit Marriott at the Renaissance Center, responded to this review

Thank you for taking time to leave us a honest review. We are very sorry to hear you had some disappointing encounters with some of our associates but we are glad you experienced great service from Erik at registration. We are happy to hear you found the room to be comfortable and enjoyed the views. We are also glad you...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Soaring 73 floors above the Detroit River, the Detroit Marriott at the Renaissance Center is ideally located in downtown Detroit, situated on the RiverWalk and next to Hart Plaza. The hotel is within the GM Renaissance Center, which provides convenient access to shopping, restaurants and entertainment. The Detroit "People Mover" public transportation system enables guests to visit top attractions that surround the hotel. Floor-to-ceiling windows and dramatic views highlight our hotel rooms, while a reinvented lobby boasts functional seating and business friendly amenities in a trendy setting. Delight in the stylishly urban ambiance of Volt, and enjoy breakfast, lunch, dinner and evening cocktails. ... more   less 

Additional Information about Detroit Marriott at the Renaissance Center

Address: 400 Renaissance Dr, Detroit, MI 48243
Location: United States > Michigan > Detroit
Price Range: $181 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Detroit Marriott at the Renaissance Center 3.5*
Number of rooms: 1298
Reservation Options:
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Also Known As:
Detroit Marriott At The Renaissance Hotel Detroit
Detroit Renaissance At Center
Marriott Detroit
Renaissance Detroit
Hotel Style:
#12 Business Hotel in Detroit
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Questions & Answers

Here's what travelers have asked, with answers from Detroit Marriott at the Renaissance Center staff and other travelers.
15 questions
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Naples, Florida
Waltham, Massachusetts
over a year ago

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Questions? Get answers from Detroit Marriott at the Renaissance Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a high floor room with a view....you won't be disappointed.”
 of 5 bubbles charlesgk, yesterday | Read review
“I'm Marriott Platinum and I was issued a room with poop in the toilet so my advice is-good luck! A good room is like roulette here.”
 of 5 bubbles WorkorSpaStay, 4 days ago | Read review
“North-facing rooms avoid direct sunlight intrusion”
 of 5 bubbles Loud3, 1 week ago | Read review
“Higher the room the better”
 of 5 bubbles afredericks11, 1 week ago | Read review
“Upper floors, away from the elevators and you don't want to be below the conciegre's lounge”
 of 5 bubbles NickS643, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question