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Roberts Riverwalk Hotel Detroit

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Roberts Riverwalk Hotel Detroit
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302 Reviews from our TripAdvisor Community

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Showing 291: English reviews
Peru
Reviewed November 21, 2015

We stayed one night at this incredible hotel and the front desk assistants were wonderful! The thermostat in the room was stuck on heat, but the room was clean, fresh and the staff was amazing! The location was beautiful and the view is right on the river. It was quiet and offered a restaurant right in the hotel. The location...

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Helpful?
Thank Dawn H
RobRivHotel, Guest Relations Manager at Roberts Riverwalk Hotel Detroit, responded to this review

We are so very pleased that you took time to make such a glowing review about our hotel! Thank you for highlighting our outstanding and friendly staff, convenient and beautiful location and comfortable accommodations. Please contact me when you return as we love to take care of our repeat customers! Warm regards, Guest Services Mgr. Roberts Riverwalk Hotel

San Francisco, California
Reviewed November 17, 2015

This place was pleasant. The rooms were cleaned when we arrived but given that entire hotel was sold out we noticed that the room wasn't cleaned every day. It also took maintenance over a day to fix our bathroom. Hotel had free wi-fi and a restaurant. Front desk was helpful. Not bad for the price on an extremely busy weekend...

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Thank MichaelFortune
Palm Beach Gardens, Florida
Reviewed November 12, 2015 via mobile

We arrived at the hotel on Wednesday 11-11-15 at 1:45.. The front desk clerk informed us in an extremely rude manner that NO rooms were clean and NO early check in. Now I find it hard to believe that not one room was available but at 3:00 every room in the hotel would simultaneously be cleaned all at the same...

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1Thank CiaoBella0215
Port Sanilac, Michigan
Reviewed November 1, 2015

Fantastic location makes it less annoying. The amazing view of the Detroit River, Belle Isle, Windsor and access to the riverwalk is wasted when nearly everything else is substandard. The room had not been vacuumed, the faucets leaked, the TV was fuzzy, parking is problematic, the staff failed to keep other guests from disturbing the peace. I slept with earplugs...

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Helpful?
Thank Jim T
RobRivHotel, Guest Relations Manager at Roberts Riverwalk Hotel Detroit, responded to this review

Thank you very much for your review regarding your recent stay at the Roberts Riverwalk Hotel. I would like to have the opportunity to talk with you this week to learn more specifics about your experience. We have notified the Housekeeping Manager, Front Desk Manager and Maintenance Engineer about your feedback and asked them to address these issues immediately for...

Warren, Michigan
Reviewed October 28, 2015 via mobile

Me and my wife stayed here for her birthday and from the moment I walked in the door I felt like I was at home from the warm greetings from the staff the room was clean which is all I ask for yes everything is not up to date but I loved my stay and this place is trying I...

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Thank IW45
Chelsea, Michigan
Reviewed October 26, 2015

If you're running the Detroit Free Press Marathon, DON'T stay here! Prior to arriving, I contacted the hotel via its Contact Us form FOUR times to arrange a late check-out. Check-out was 11 AM, at which time I'd still be running the marathon. I've never had problems being granted late check-outs at hotels for races until now. The ONE response...

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2Thank AHotaling
A TripAdvisor Member
Empire, Michigan, USA
2 reviews
2 helpful votes
Reviewed October 20, 2015 via mobile

Unless you have a compelling need to be in this exact location, stay away from this hotel. Other than a very nice view of the Detroit River and Windsor, there was nothing else enjoyable about my stay. Undertrained staff lacking in professionalism, errors in the room billing, shoddy housekeeping (trash from previous room occupant still in the room), and poor...

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2Thank A TripAdvisor Member
Detroit, Michigan
Reviewed October 14, 2015

Nice older hotel, it's obvious that it was grand in it's day. It is still beautiful and the staff is polite and very helpful. Our room was not ready at check in but they allowed us to check out late the next day. The hotel is very insulated and quiet. We had a large party and no one heard the...

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1Thank Donna26011
London, Canada
Reviewed October 13, 2015

I don't even know where to start with this place. I love how the picture of the hotel is from the riverside - no doubt since the front is terrible. Poor location, poor service, dirty rooms, no hair dryer, even our coat hangers were broken. We were downgraded from a king to a queen because there was no heat in...

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1Thank Alexandra M
RobRivHotel, Guest Relations Manager at Roberts Riverwalk Hotel Detroit, responded to this review

Thank you very much for taking the time to provide us with this review. First let me apologize for your experience. I would like to extend to you an invitation to speak in further detail if you would like to provide your email address or phone number. We will explore these incidents further with our security and our housekeeping staff....

Oriillia
Reviewed October 13, 2015

We stayed at the Roberts Riverwalk Oct 9 & 10 2015. It is an older hotel and the rooms were huge, clean with two queen beds that were very comfortable. It is located right on the river which is wonderful for walking. We felt safe and we were able to park the car right out front. Everyone at the hotel...

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Thank goodtogoOriillia
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Roberts Riverwalk Hotel Detroit

Address: 1000 River Place Dr, Detroit, MI 48207-4243
Location: United States > Michigan > Detroit
Price Range: $106 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Roberts Riverwalk Hotel Detroit 3.5*
Number of rooms: 107
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Also Known As:
Roberts Riverwalk Hotel And Residence Detroit
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“stay somewhere else where they actually keep a reservation!”
 of 5 bubbles raz1691, 3 weeks ago | Read review
“Don't stay there!”
 of 5 bubbles 961kavitar, Oct 24, 2016 | Read review
“Dont book this hotel”
 of 5 bubbles 82nancyo, Sep 16, 2016 | Read review
“Different hotel entirely”
 of 5 bubbles Popeye007, Sep 8, 2016 | Read review
“River view”
 of 5 bubbles jackso411, Aug 14, 2016 | Read review
5 of 5
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