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Roberts Riverwalk Hotel Detroit

1000 River Place, Detroit, MI 48207
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275 Reviews from our TripAdvisor Community

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Showing 266: English reviews
Kingstree, South Carolina, United States
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

The staff is friendly and accommodating, despite being overworked because of poor management. The facility is outdated. There are repairs that have been left unfinished, i.e., moldings replaced but not finished to match the rest of the room/door, mismatched lamps, damaged furniture. The hallways are hot, there is no A/C in the limited fitness room and the door to that... More 

Helpful?
Thank Monica M
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

The Gurlz had themselves a wonderful time; service was AWESOMENESS we definitely will be back for more fun with friends/Family ACTIVITIES here in Detroit its like going on a vacation but with home pleasure convenience for YOUNG Adults CampStyle On Detroit's RiverWalk/Riverfront ~`~☆ THANKS to Roberts Riverwalk Hotel Associates for making our stay memorable Thanks To Valerie Roberts Guest Associate... More 

Helpful?
Thank healthybod
Ann Arbor, Michigan
1 review
1 of 5 stars Reviewed 2 weeks ago

When I showed up, the air conditioning wasn't working in my room. They wouldn't move me to another room, but insisted on trying to fix it, with me in the room. After a significant amount of time, with me just sitting there and waiting while they tried multiple things to fix it, they finally moved me to another room. The... More 

Helpful?
Thank escargotmycargo

Travelers are raving about these Detroit hotels

2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

this hotel is like a nightmare, we spent 150$ A night for a dirty, old , bad customer service, fully black people from front desk to the guests, first the room that they give us is not the one that we payed for we choose river view and the room wasn't, the rooms beside us spent all the night a... More 

Helpful?
Thank Blossom Q
Pasadena, California
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

On a recent trip to Detroit, I stayed at the Roberts Riverwalk Hotel. From the outside it looked like a charming brick building overlooking the Detroit river. I had booked a river view room, and was excited to have a view of the river. When I entered the hotel, my first view of the rugs were that they were filthy,... More 

Helpful?
2 Thank PoppyGal63
RobRivHotel, Guest Relations Manager at Roberts Riverwalk Hotel Detroit, responded to this review

Thank you for taking the time to submit this review and to share your feedback with us. A few points stood out regarding your review. We actually are not open for breakfast service until 7 am and we do not have any literature that is produced by the hotel supporting the 6am time you referenced. I would really appreciate if... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Took a road trip with the guys to check out the Detroit Tigers baseball stadium and wound up at this deteriorating hotel through one of Priceline's express deals. While the price was great, it certainly made me reconsider paying the extra money to stay at a better location. The hotel sits on a river, which makes for a decent view... More 

Helpful?
1 Thank Carson F
RobRivHotel, Guest Relations Manager at Roberts Riverwalk Hotel Detroit, responded to this review

Thank you very kindly for taking the time to provide your review of your stay and experience while at the Roberts Riverwalk Hotel. We hope that all customers take the opportunities to communicate issues while on property so that any discomfort can be immediately remedied. We have no record of this complaint and hope you will take the time to... More 

Harbor Springs, Michigan
Level Contributor
128 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have traveled around the world and had mostly positive experiences. The Roberts Riverwalk Hotel definitely was NOT; this is my first terrible review on tripadvisor. I stayed here June 2, 3 and 4, 2016; I booked 3 rooms for me and my friends. My first warning should have been when I waited 20 minutes to check-in because another customer... More 

Helpful?
3 Thank Shinjin7
RobRivHotel, Guest Relations Manager at Roberts Riverwalk Hotel Detroit, responded to this review

Dear Shinjin7: Thank you for taking the time to write your email and to communicate these issues that allegedly occurred during your stay from your point of view. We can absolutely reject the suggestion that our staff has any involvement in the items you claim that were missing from your party. Our staff does not have the track record or... More 

New York City, New York
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Cons (they outweigh the pros): slow & spotty wifi, not clean, smoky smell, mediocre service, shabby restaurant. I am here for a conference & they overbooked; a number of my colleagues had to go to another hotel despite having made reservations in April (almost three months ago). Another one of my colleagues checked in & found bugs in his bed... More 

Helpful?
1 Thank VBCL
RobRivHotel, Guest Relations Manager at Roberts Riverwalk Hotel Detroit, responded to this review

Thank you Vicky for your review and for sharing your comments with us. I believe you were here for the large group that had that majority of our rooms booked. Your group actually was not overbooked. We had 100% full occupancy and your facilitator added rooms beyond your contract therefore we notified the planner that the extra rooms could not... More 

Flagstaff, Arizona
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

What a huge disappointment. Just stayed there June 26th. Was looking forward to the pool (90-degree day), relaxing at the bar, getting some work done on my laptop, and chilling out in front of the TV. Instead, when we (me and hubby) arrived the entire hotel staff seemed really angry. At first, I wasn't sure if it was my skin... More 

Helpful?
Thank TravelUSA5
RobRivHotel, Guest Relations Manager at Roberts Riverwalk Hotel Detroit, responded to this review

Thank you very kindly for taking the time to express your comments on this platform. We appreciate all feedback and make it a point to learn from all our guests experiences and those that report challenges on property, after check out or on review platforms. The summer time can certainly attract a very diverse clientele in a resort environment and... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

This place has so much potential, and then sadly manages to get so much wrong... Considering the back of the hotel overlooks and opens directly to the River Walk with a pool and outdoor restaurant seating with a beautiful view, and we stayed on a Friday night during River Days, we were surprised by the relatively low price per night.... More 

Helpful?
1 Thank Ryan H
RobRivHotel, Guest Relations Manager at Roberts Riverwalk Hotel Detroit, responded to this review

Dear Ryan: Thank you very much for your review. We are very appreciative that you took the time to provide your feedback and comments to us and fellow travelers. Thank you for your compliment regarding our beautiful views, hotel and location as well as our comfortable rates!!! It seemed like minus these issues, you would have really enjoyed your stay!... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Roberts Riverwalk Hotel Detroit

Address: 1000 River Place, Detroit, MI 48207
Location: United States > Michigan > Detroit
Price Range: $113 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Roberts Riverwalk Hotel Detroit 3.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Roberts Riverwalk Hotel And Residence Detroit
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