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Roberts Riverwalk Hotel

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Traveler (131)
Room & Suite (55)
Dining (3)
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Overview
  • Excellent11%
  • Very good20%
  • Average17%
  • Poor16%
  • Terrible36%
6 days ago
“Misleading”
3 weeks ago
“Potential to be beautiful but falls short”
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
3 Star Hotel
All hotel details
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Reviews (412)
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63
142
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1 - 5 of 398 reviews
Reviewed today via mobile

HVAC system was down for days. Lobby and room were filthy. No washcloths or hand towels in room. Window curtains would not close completely. Visible dust on vanity. Took an hour to check in. One clerk with 1 week experience on duty. Management had gone...More

Thank strandedtourist
Reviewed 5 days ago

This is a beautiful old building with marble floors, counters in the bathroom and brass-look fixtures, but Holy-Moley, what a nightmare! First of all you encounter a stairway to get up the to lobby, so you're lugging your suitcases up to the main desk (no...More

1  Thank wisterialady
Reviewed 6 days ago

We could barely find the hotel at night as there are no lights around the area of the hotel. Also, parking was horrible. The hotel was under renovation but it appears that they should have begun by removing the carpet as our room smelled like...More

1  Thank sonyan47
Reviewed 2 weeks ago

We wanted to state that this was a baffling experience from the beginning to end. The hotel as a whole has the most nonchalant, unprofessional desk staff that will NOT help you if you have an issue. Our issue was that there were BED BUGS...More

3  Thank Tracey C
Reviewed 2 weeks ago

I did not read reviews before going here and really wish I did. We arrived at 230 in the afternoon only to be told we could not check in until 3. After driving for many hours was not something you wanted to hear. We asked...More

3  Thank 22jackie150
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About
Amenities
Top amenities
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Banquet Room
Meeting Rooms
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
$107 - $409 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
$107 - $409 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (131)
Room & Suite (55)
Dining (3)
Pool & Beach (1)
Business Center & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Gillian J
October 16, 2016|
AnswerShow all 9 answers
Response from Carly R | Reviewed this property |
Don't stay here, management is terrible. If you see my review you will see the poor response management gave to my concern as well. It is just not worth it, pay a little more somewhere else
1
Vote
LatoyaDr
July 22, 2016|
AnswerShow all 6 answers
Response from tragaller2012 | Reviewed this property |
We stayed there and had no problems of any major kind. This is not a 4-star hotel where you have valet parking or huge fancy modern room. The Riverside rooms have a great View and the rooms are huge. There are definitely... More
2
Votes
vetarobin
April 2, 2016|
AnswerShow all 2 answers
Response from Alexandra M | Reviewed this property |
I reported this hotel to the BBB - worst stay of my life! Stolen property, total disregard for their guests, I have no idea how they are still in business.
0
Votes
Room Tips
"Don't come here--pay a few bucks extra for the safety, professionalism and cleanliness of a Hampton or..."
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"Make sure the AC works!"
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"Arrive with lots of patience, verify key cards work, bed sheets are clean, the room is quiet and air..."
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"Stay Away!"
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