Such an amazing weekend here. Walking distance to fox and Fillmore theaters, san morello restaurant downstairs was amazing and room service fast and hot when arrived. Used for dinner and breakfast and always up within 10-15 minutes of ordering. Valet was on point and super efficient during busy check out times. Not a single complaint! Wanted to stay longer than 2 nights. Will return. Stayed in den king.
The Shinola has it all: Beautiful and stylish public spaces, nice rooms with plenty of outlets and a decent wifi signal, and nice bars and a fine restaurant. Service is quite good too. The location in the heart of Downtown Detroit is excellent. We return to Detroit 3 or 4 times per year, and the Shinola is our preferred hotel choice.
It was our first time staying at Shinola and I really wanted to LOVE it. I would say I really liked it but there were definitely some things that could have been better. First, what I loved: *All of the common/public areas of the hotel. Very clean. Very cool. Great vibes. Design/Decor *The staff for the most part, went above and beyond. *The bottle of wine we received to help celebrate my husband's birthday was very much appreciated. *Quiet-Rooms were very well insulated. There was a bit of street noise so we used the noise machine at night when sleeping but you could not hear the neighbors at any time, in any way. *The location-The view of Woodward, ease of getting to so many places downtown. What could have been better: *I upgraded to a king den over the king study. Furniture and layout in our room was quite a disappointment compared to the website pictured "king den". I am assuming it had more space than a basic room but in our particular room it wasn't useful space. The foyer was big. That meant the speakers and mini bar and extra chair were in the foyer. But only one chair. So what's the point? I am also guessing the bathroom was bigger. But we didn't hang out in the foyer nor the bathroom. The layout just didn't make sense. Any extra space wasn't useful or used. Should have just gotten the basic room or really splurged to a level higher maybe? *There was a hair in our bed when I turned down the sheets upon arrival. Pretty gross. I notified the front desk and the linens were promptly replaced. The trash can in the bedroom also had grossness at the bottom. That was also replaced when I let them know. *The sofa in our room was starting to look a bit shabby. *Quite difficult to connect to the speakers using bluetooth. Required multiple attempts and turning speakers on and off several times each time we used them. So would I stay here again? Probably. But my expectations are sadly much lower.…
My wife arranged the weekend for us at the Shinola hotel, and what a great time it was. We’re in room 501 with a great view of Woodward. When you walk in the room, you walk down a small hallway and go down four steps. What a cool touch with a sunken bedroom. The room is larger than most hotels I’ve ever stayed at. The shower was enormous, the bed was comfortable, albeit a tad soft for our taste, everyone we encountered was kind and helpful, and the true test of a hotel’s rating, in my opinion, is whether you would stay again. We absolutely would.
I do not need to be yelled at on the phone or disrespected because as a paying customer I am simply expressing my concern an displeasure regarding the TV reception ( ie - no signal since 6pm) and the simple excuse is the “ winter storm warning” however the weather (ie: wind, snow, etc) is not bad). As a traveler who’s been at this hotel on several occasions- I have never had an interaction this bad with a “manager” at any hotel!
I frequent very high-end luxury hotels and my opinion may be skewed with a score of 4/5, however, I did not give 5/5 as there is no dedicated concierge, rather the front desk is one-all-be-all. There is also no dedicated front door attendant at the hotel entrance, and if not present, front desk needs to contact them. The front desk staff was helpful when asked, but otherwise I didn’t feel they were going out of their way to make a memorable experience based on my interactions. There is also no coffee maker in the room which I would expect of a hotel presenting themselves of the calibre they are (even low end Marriott and Hilton brands offer coffee makes in their rooms). Otherwise I had an excellent stay. I stayed in the “Cass King” room category which was quite a large room. I am a germophobe and the room was extremely clean and spotless with no visible dust (unclear if this is the hotel’s standard, or only because it was a higher room category). In addition, turn-down service is available daily. I would certainly stay here again as the immediate surrounding area felt safe, and the restaurant was excellent (for breakfast and dinner) as was the “Evening Bar” which was intimate and gave speakeasy vibes, with great cocktails and good service. Valet parking is available and the attendants are very pleasant and prompt. I did not visit the gym so cannot comment on that. Despite score of 4/5, I would certainly stay here again, as this is likely the best “luxury” hotel that Detroit has to offer.…
I ordered room service in the evening — I had a very busy day and had not eaten anything else all day. I had a few bites and the food tasted foul, so I stopped eating it, but it was late, so I got ready for bed. A few hours later I woke up sweating profusely and began vomiting every 30 minutes, and then diarrhea started. At 6 am I call the front desk and tell them got food poisoning from their food. The woman at the desk doesn’t say anything, no expression of concern, no asking if she can send anything up to the room, nothing. She doesn’t even ask what I ate from the restaurant, offer to connect me to the restaurant, or tell me she will let the restaurant know there is a foodbourne illness outbreak. Her tone was rude and dismissive. Terribly irresponsible and dangerous as the hotel could continue to serve infected food to other guests. So I ask for late checkout, as I am traveling alone and there is no way I can transport myself anywhere, let get on a flight at this point. She says that’s not possible because the hotel is booked up. I ask if I can speak to someone else, and she says the manager doesn’t get in until 8am. I say can you have the manager call me at 8, she says yes she will. So I am miserable in my hotel room, flights and work cancelled for the next few days, trying to rest just mostly just getting up to vomit and trying to hold down water. It’s now 9:30am, and no call from the front desk. The front desk manager says she was informed of my issue, and yet did not call. She said there was nothing she could do except connect me to room service. It was news to the room service manager, evidence that the front desk did not attempt to communicate to the restaurant there was an outbreak. (I have worked in restaurants before and that is a severe health code violation.) The room service manager took the outbreak more seriously, and said she would alert the chef and take the item off the menu. She offered to take the item off my bill, and to give me a future meal credit. I accepted the comp (of just the item, mind you!) and declined future dining. I don’t think I could ever stomach it. Frankly, I find the hotel’s response flagrantly negligent and dangerous from a public health perspective. I have reported them to the city’s public health department. I had to go to urgent care and get antibiotics at considerable cost, I lost 500$ from my missed flight, and two days of work. For this, I got a $25 dollar refund of the dish. My partner drove five hours in the snow to come help me get transported to urgent care and to rest at a different hotel. The least the hotel could have done was to be apologetic and offer to extend check out by 30 minutes — something that every other hotel I have ever stayed in has been able to accommodate when requested. It is a shame because it is a pretty hotel, but the level of service was the worst I have ever encountered — even at much lower price point hotels. I travel frequently for work and will never return here, nor will I ever recommend it to my colleagues who travel frequently. They offered no remedy to make up for this awful situation.…
Unfortunately this was an underwhelming stay. The King Den room had a weird layout that didn't make the 'den' area very useable. The faucet leaked, the walls were stained. There are no coffee making facilities in the room. I called when we landed to let reception know we were arriving a bit earlier in case a room was available early. I was told you should just complete the pre-registration and hung up on. When I called back to complete the pre-registration, I was told in a very exasperated tone that I could only do that at the hotel, then hung up on again. After checking in we asked where we could get something to eat and were directed to the restaurant which was closed. We instead went to the Living Room for drinks and small plates. Service was friendly but slow, it was clear they needed more help. We never got our credit card back and are still trying to track it down. the hotel has not been helpful with this. There are some really nice features and design in this place but it just doesn't deliver unfortunately.…
This is a beautiful hotel in the heart of downtown Detroit. The atmosphere is very chill. The bed was so comfortable and the linens crisp and clean. The entire stag was accommodating and friendly. The are pet friendly and have a pet terrace on the fourth floor. I’ll definitely stay here again.
We recently stayed here for a long weekend. The location and design of the hotel is great. However, their housekeeping and maintenance of their rooms are not up to par. We have numerous lights that did not work. Our bathroom lights flickered. On the first night’s stay, our room was not cleaned. When I called to discuss the situation, they seemed confused that I was even asking for a room clean. After a request, they said they would do it immediately. After a long night we returned and the room was still not cleaned. I brought it up again the following day and made another request. After returning to our room, the bed was made, and we received new towels. However, they left a huge pile of dirty towels and sheets in our room. In addition they did not take the dirty glasses and our bathroom glasses were turned upside down as if they were cleaned, but in fact they were not, after speaking with a supervisor, she apologized. When I checked out, nothing was even offered to compensate our situation. Absolutely nothing. Not even valet. In a situation like ours, and at the caliber of hotel they are positioning themselves to be, I would expect something other than just an apology. Very unsatisfying.…
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