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Crown Metropol Perth

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Crown Metropol Perth
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1,330 Reviews from our TripAdvisor Community

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Showing 1,312: English reviews
Perth
Reviewed 4 days ago NEW

Excellent location, city views, room service & housekeeping staff AMAZING! Breakfast only gets better every year with a wide range of breakfast and lunch foods to please everyone! CONS: Room phone needs to be more efficient, basic, clear. No amenities in a de luxe room unless requested?

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Helpful?
Thank JackieAus
Milan, Italy
Reviewed 5 days ago NEWvia mobile

Hotel is nice and rooms are amazing. Restaurants are great as well. Anyway, considering its cost, I find unacceptable that reception is not helpful and so slow. For example, waiting 10 minutes in a queue is too much and if you have any issue (checkin time, tv remote control, keys not working...) you have to be lucky to get it...

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Helpful?
Thank Stefano G
Reviewed 5 days ago NEWvia mobile

I checked in really late & required a wake up call a few hours later. The staff were fantastic ensuring that I had everything I needed and that I had transport organised for my early departure. The room was 5 star with easy free wi fi and multiple cable channels on the large tv in the room. Bathroom was large...

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Helpful?
Thank Paul H
Perth, Australia
Reviewed 6 days ago NEW

I live in regional WA and am looking to stay at Crown Metropol, with the idea of attending a show in the Crown Theatre. My wife is in an electric wheelchair and will require a special access room. Your website has a description of the special access facilities but no photos to view. Experience has taught that not all special...

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Helpful?
Thank georgerichards56
Mandurah, Australia
Reviewed 1 week ago

The revamped hotel is just about to open, the original foyer entrance and surroundings are perfect with the Christmas theme now showing. Coffee or drinks in the easy relaxed hotel lobby is a lovely place to pass away an hour or so, well worth checking out.

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Helpful?
Thank Kollectem
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear Kollectem Thank you for your review. It is pleasing to read your comments and we hope you will return in the future. Sincerely, Damian O'Donnell General Manager

Perth, Australia
Reviewed 1 week ago

Not the best experience from a 4-5 star hotel. Booked Loft at $1400 per night with late checkout. Got locked out of our room had to have card recoded, checkout messed up. Complimentary services and extra's made to be a big deal at booking, reiterated at check in but not supplied. Pool was busy and noisy with the speed boats...

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Helpful?
2Thank RVAdams01
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear RVAdams01 Thank you for your comments. Firstly, please accept my apologies for the inconvenience experienced in relation to your room key. As a late checkout had been arranged this should not have happened and the matter will be investigated. I would be interested in learning what complimentary services were not delivered as promised and would invite you to contact...

Chapel Hill, North Carolina, United States
Reviewed 1 week ago

My first time in Perth, booked this hotel after checking some reviews on line. I'm glad I did; the place is great, just a few minutes from the Airport and not too far from the downtown area or other places for business. My first stay at a Crown Metropol as well, a pleasant surprise. The accommodations were great, as were...

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Helpful?
Thank Jaime H
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear Jaime H Thank you for your recent comments. I am pleased you enjoyed your first stay at Crown Metropol Perth and would be delighted to welcome you back should you return to Perth. Sincerely, Damian O'Donnell General Manager

Melbourne, Australia
Reviewed 1 week ago via mobile

Currently staying here on a a 4 day break.... and have we lucked the weather!! Or is this normal, we are from Melbourne! Great room, amazing view, exceptional service and what a pool!! Comfy bed, wonderful buffet breakfast to suit all nationalities. Free parking is available is the multi level car park. Don't pay $50 valet per day like we...

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Helpful?
1Thank Nikki C
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear Nikki C I am pleased you chose Crown Metropol Perth for your four day break as you undoubtedly enjoyed your time here. We hope to see you again! Sincerely, Damian O'Donnell General Manager

New Zealand
Reviewed 1 week ago

We stayed here as my wife's Christmas party was held in one of the function rooms. Very good hotel, nice views of the river. Very busy at breakfast, I would recommend an early seating to avoid the queues. On check in $100 was held for miscellaneous purchases, or bond. This is common but I was not told, I feel they...

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Helpful?
2Thank meatm8
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear meatm8 Thank you for your comments and please accept my apologies for any discrepancies concerning your final account. I sincerely hope this was rectified to your satisfaction. We appreciate you taking the time to post your review and hope to see you return in the future. Sincerely, Damian O'Donnell General Manager

Perth, Australia
Reviewed 1 week ago

Stayed on level 9 with my wife for 2 nights. Quality finishings in the hotel room. bed was very comfy and we both found the pillows to be good. Bathroom is very private, which isn't always the case in hotels. shower is powerful. TV has all key channels from Foxtel. Depending on room you can get good views. Some walks...

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Helpful?
Thank Iain W
Damian O, General Manager at Crown Metropol Perth, responded to this review

Dear Iain W Thank you for your recent comments and I am pleased to note that you enjoyed your stay at Crown Metropol Perth. We look forward to your return visit at some point in the future. Sincerely, Damian O'Donnell General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area, children’s zone and glamorous ISIKA Perth. ... more   less 

Additional Information about Crown Metropol Perth

Address: Great Eastern Highway, Burswood, Perth, Western Australia 6100, Australia
Location: Australia > Western Australia > Greater Perth > Perth > Burswood
Price Range: $181 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crown Metropol Perth 5*
Number of rooms: 397
Reservation Options:
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Also Known As:
Intercontinental Burswood Hotel Perth
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Questions & Answers

Here's what travelers have asked, with answers from Crown Metropol Perth staff and other travelers.
17 questions
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See all questions (17)

Questions? Get answers from Crown Metropol Perth staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High floors are quieter, city views are best, ask for a room away from the elevators :)”
 of 5 bubbles JackieAus, 4 days ago | Read review
“Chose a room in the higher floors for a better view.”
 of 5 bubbles JaimeH601, 1 week ago | Read review
“Ask for a room overlooking the pool”
 of 5 bubbles MattL749, 3 weeks ago | Read review
“Floor on the upper levels with view of the river”
 of 5 bubbles CharlesR71, Nov 1, 2016 | Read review
“River / City view /Ask for an upgrade on arrival if available”
 of 5 bubbles jay255100, Oct 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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