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I loved everything about my stay. Service was great, breakfast with Charmaine was amazing, checking in with Ava was quick and easy. I come and stay at the Holiday Inn Express with my husband every month, and I absolutely love it even more every single...More
I have no recommendations for improvement. The rooms are clean, the staff is genuine and cares. They WANT to accommodate your needs. The breakfast is great. Birmingham tends to be expensive, however this place has value. Highly recommend. You can walk into downtown Birmingham too!
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Thank Rachel N
Response from Kim A, Front Office Manager at Holiday Inn Express Detroit-BirminghamResponded January 5, 2018
Dear Rachel N,
Thank for the wonderful review! We appreciate you taking the time to share your experiences. We are very happy you had a great stay and look forward to having you stay with us again in the future!
Samantha receptionist at night is AMAZING, on the other hand the hotel is also great. Breakfast was great too. Many options hot and cold. Such friendly employees. If you are not from the area See Samantha at the front desk and she will give you...More
Thank nithin s
Response from Kim A, Manager at Holiday Inn Express Detroit-BirminghamResponded 4 days ago
Thank you for the great review! Sam is the best! She is total rockstar in my book. We are very happy that you enjoyed your stay and that Sam was able to direct you to places to see and things to do. We certainly hope...More
This cozy hotel of the big chain breaks the mold. The staff is SUPER, and, for US standards, the breakfast offered, included on the rate, was way abo e average.
Since this is the only other hotel in the city, there´s no reason fro you...More
Thank Ricardo A
Response from Kim A, Front Office Manager at Holiday Inn Express Detroit-BirminghamResponded 4 weeks ago
Thank you for staying with us and for taking time to post a review! We always enjoy hearing from our guests. We are very happy you had a great stay while here and hope that you will be visiting us again in the...More
.....the thermostat/hvac didn't seem to control the room heating and very well.
In my experiences with hotels if the thermostat that controls the room heating and cooling is wall mounted then the temperatures variances are usually minimized.
In this case however that wasn't what happened....More
Thank Joe P
Response from Kim A, Front Office Manager at Holiday Inn Express Detroit-BirminghamResponded March 16, 2018
Dear Joe P,
Thank you for reviewing the hotel and you recent stay with us. I apologize for the inconsistency of the heat in your room. I really appreciate you bringing it to my attention so that I may have it serviced. I hope you...More