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Best Western of Birch Run/Frankenmuth

959 reviews
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Traveler (56)
Room & Suite (15)
Dining (3)
Overview
  • Excellent35%
  • Very good28%
  • Average18%
  • Poor12%
  • Terrible7%
Travelers talk about
“free drink”(19 reviews)
“fireside lounge”(18 reviews)
“waffle bar”(15 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
2.5 Star Hotel
All hotel details
Offers from Best Western of Birch Run/Frankenmuth
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (959)Write a Review
There are newer reviews for Best Western of Birch Run/Frankenmuth
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Traveler rating
318
276
174
119
68
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318
276
174
119
68
Show reviews that mention
All reviewsfree drinkfireside loungewaffle barwafflesroom was cleangreat valuestaff was very friendlypool and hot tubwould stay againfree breakfastchristmas storesausagenice stayoutlet mallshort driveoff the highwayshopping trip
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11 - 15 of 955 reviews
Reviewed December 9, 2017

Friendly staff, very attentive at all times Our toilet was broke and we told staff, they came right away to repair, they couldn’t repair and did offer us another room, we did decline because it was our last night and didn’t want to repack ,...More

Review collected in partnership with Best Western
Thank johnnaheyden
Response from BWBRCustomercare, Manager at Best Western of Birch Run/FrankenmuthResponded December 11, 2017

Thanks for the awesome review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in...More

Reviewed December 7, 2017

LOCATION - LOCATION- LOCATION right in the middle of lots of shopping. Great place to go for the Christmas holidays. Hotel is renovating. Our room was wonderful with a new mattress. love love love this property. We go back every December for Christmas shopping around...More

Thank Deb S
Response from BWBRCustomercare, Manager at Best Western of Birch Run/FrankenmuthResponded December 8, 2017

Thanks for the awesome review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in...More

Reviewed December 6, 2017

My hubby and I have been going to Frankenmuth for many years to see the lighting of the town, go to Bronners, the biggest Christmas store! We always stay stay at theBest Western in Birch Run. Great service, rooms are great, lobby so cozy, restaurant...More

Thank Maureen W
Response from BWBRCustomercare, Manager at Best Western of Birch Run/FrankenmuthResponded December 8, 2017

Thanks for the awesome review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in...More

Reviewed December 5, 2017

My boyfriend and I stayed with Best Western for the first and probably the last time. The service wasn't great but wasn't terrible either. We had a few problems with the cleanliness of our stay, which makes us never want to stay with them again....More

Review collected in partnership with Best Western
1  Thank ryanmV334FL
Response from BWBRCustomercare, Front Office Manager at Best Western of Birch Run/FrankenmuthResponded December 7, 2017

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

Reviewed November 27, 2017

Best Western Of Birch Run Is A Great Hotel / Motel. The Only Down Side Is That Most Of The Outside Rooms Don't Have Microwaves. Other Than That Great Comfortable Beds, Mini Fridge, Bathroom With Shower, Shampoo / Conditioner, And Great TV.More

Thank mycokerewards000
Response from BWBRCustomercare, Front Office Manager at Best Western of Birch Run/FrankenmuthResponded November 29, 2017

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Free Parking
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Room Service
Business Center with Internet Access
Laundry Service
Self-Serve Laundry
Conference Facilities
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
$60 - $119 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$60 - $119 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (56)
Room & Suite (15)
Dining (3)
Pool & Beach (2)
Hotel & Grounds (30)
Bathroom (6)
Family and Play Areas (1)
Questions & Answers
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David K
September 22, 2017|
Answer
Response from KathyMommo | Reviewed this property |
Nope, it was just an odd thing not to offer travel packs of pain medicine. It was a dirty hotel. There were some bugs in the room. This hotel offers a bar which was a joke. The breakfast that was included was gross. I could... More
-1
Votes
harlin_99
September 30, 2016|
AnswerShow all 9 answers
Response from Aaron J | Reviewed this property |
I would go back and stay even with other hotels available the staff was nice you just had to be reasonable with your expectations
1
Vote
Marilyn B
June 24, 2016|
AnswerShow all 4 answers
Response from BWBRCustomercare | Property representative |
Sadly we do not any type of chairs available like your description.
0
Votes
Room Tips
"Courtyard rooms allow you to enjoy a seat and table outdoors. Book early for Christmas shopping. This hotel..."
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"I really like the courtyard rooms"
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"Just ask when booking."
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"Get The Family Room"
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