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BEST WESTERN of Birch Run/Frankenmuth

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BEST WESTERN of Birch Run\/Frankenmuth
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737 Reviews from our TripAdvisor Community

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Showing 735: English reviews
Ravenswood, West Virginia, United States
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This is one of the most enjoyable stays in many years travel., The staff is one of the friendliest I have encountered. Nice remodeled rooms and the food was great. Located convientely of the interstate. Would have to rate a 5 star

Helpful?
Thank Ron S
Grand Ledge, United States
3 of 5 stars Reviewed yesterday NEW

I wish the front desk would have notified me that the elevators were not working when I reserved the room. If you have trouble negotiating stairs due to health reasons, this is something you would like to know.

Review collected in partnership with Best Western

Helpful?
Thank Robert V
Muskoka District, Canada
Level Contributor
345 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Very large 2 story hotel. Older and tired motel that is undergoing some renovations but has a lot to go. Tried to check in 2 hours before official check in and was assigned to 2 different rooms that were not made up. An hour later the manager finally walked with me to a THIRD room to make sure it was... More 

Helpful?
Thank Joe_Ursano
Ontario, Canada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We had stayed here years ago when it was The Market Street Inn & The Exit Restaurant was part of the complex. Now the restaurant is under new management & different cuisine. They are upgrading the hotel to a 'Plus' but I'm not sure what improvements they are making. We stayed here 2 years ago & other than exterior painting... More 

Helpful?
Thank Cougar152
BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was thrilled to hear you returned to see us again. We are in transition to BEST WESTERN PLUS and many new updates are to come. Fitness area, game room, carpet, exterior paint and landscaping, elevator, new styles and a fresh new look in guests... More 

White Lake, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Our private balcony was not cleaned from previous guests. Cigarette butts and cans left behind. Room and buildings could be cleaner. Renovations everywhere! Not just the arcade and weight room as listed on site. Outside doors other than main lobby not secured, anyone can walk in. I will be choosing a different hotel next time.

Review collected in partnership with Best Western

Helpful?
1 Thank robertni
BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies your stay was not as wonderful as you deserve. Housekeeping and maintenance has been addressed to acknowledge all areas that sometimes get overlooked. We appreciate your patience during out transition to BEST WESTERN PLUS and letting us know how we can improve. We... More 

Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We arrived and thought we must be in the wrong place due to construction - entrances boarded up, front all dug up, dumpster. Inside was only slightly better. This was far more extensive than what was on their website that seemed to down play renovations. We supposedly had a new room, but doors didn't close without force, both room door... More 

Helpful?
Thank Dana D
BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies your stay was not as relaxing as we would of hoped. We appreciate all feedback from guests so we can perfect ourselves and property for our guests. I have forwarded your concerns about safety and what we can improve on to the proper... More 

Dundas, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose Best Western at Birch Run to be close to Frankenmuth and also close to shopping at Birch Run. Best Western offers great value as well as being a great place to choose for these areas. We have stayed here on previous occasions and plan to return again in the future.

Review collected in partnership with Best Western

Helpful?
Thank Susan P
BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was thrilled to hear you returned to see us and choose our property when your in the area! We our pleased to hear we were able to deliver a great value along with a enjoyable stay. We value you and your business and look... More 

Toronto, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We were on the way to chicago for the weekend and made a stop in Michigan to stay close to the outlet mall. Our first impression wasn't very good with the hotel. The reception: When we arrived (although late), there was nobody present at reception. There was no sign to indicate whether or when they were coming back. Other people... More 

Helpful?
Thank travellingteeNcee
BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. My deepest apologies your stay was not as wonderful as you deserve. I apologize about the confusion upon arrival due to our renovations. The issues you had with your rooms have been forwarded to the proper departments and have been addressed. All guests deserve a relaxing... More 

Ingersoll, Canada
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Not impressed, the room wasn't value for the price. Understand they are renovating, but don't imagine they are renovating all the rooms. Very 50's style motel. Tiny bathroom with shower & toilet. Sink on outside. Mattresses were cheap and/or old! Staff weren't the friendliest. Kinda ignored you when trying to make small talk. Won't be back, as its overpriced and... More 

Helpful?
Thank Dianne G
BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you for sharing your recent visit on TRIPADVISOR. My deepest apologies your stay was not as relaxing as we would of hoped. We are in transition to BEST WESTERN PLUS many updates will be complete soon for guests to enjoy! I have forwarded the issue about unfriendly staff to be addressed immediately. All guests deserve a welcoming... More 

Lawton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel, employees were nice whenever we saw them. Room was very clean, beds nice. Has swimming pool, did not use, hot tub, that was very relaxing. Ate dinner in the lounge, food was very tasty. Have stayed in other Best Westerns before, Breakfast here had more to offer. We will use this hotel again.

Review collected in partnership with Best Western

Helpful?
Thank Pam C
BWBRCustomercare, Customer Care at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Dear Guest, Thank you for taking the time to share your experience on TRIPADVISOR. Our staff was thrilled to hear you enjoyed your stay with us! We cannot thank you enough for all of the kind comments about your recent visit. We hope to see you return next time your in the area. Annette Cunningham Customer Care Specialist More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Room Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN of Birch Run/Frankenmuth

Address: 9087 Birch Run Rd, Birch Run, MI 48415-9747
Location: United States > Michigan > Birch Run
Price Range: $64 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN of Birch Run/Frankenmuth 2.5*
Number of rooms: 107
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Also Known As:
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
Best Western Birch Run
Birch Run Best Western
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