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BEST WESTERN of Birch Run/Frankenmuth

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813 Reviews from our TripAdvisor Community

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Showing 811: English reviews
Willmar, Minnesota
Reviewed 2 days ago NEW

When I was checked in, the front desk agent was great. During my stay I have to admit I was not impressed. The lady that appeared to maybe be a manager or supervisor was not pleasant and on a few occasions made us feel we were a bother to her rather then a guest with her hotel. I realize she...

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Helpful?
Thank funlovingal1975
Westland, Michigan
Reviewed 3 days ago NEWvia mobile

We had a problem with our reservation, but the hotel staff was very accommodating helping us getting it straightened out. The hotel was very clean and up-to-date. The only problem was the square pillows. I've never seen pillows that small.

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Thank Nora1033
Lansing, Michigan
Reviewed 3 days ago NEW

Overall a great hotel to stay at. Very easy location, right off highway. The kids had fun in the pool, breakfast was yummy, staff was really nice and helpful. There are some renovations going on, but did not disrupt our stsy. Will definitely stay here again when in the area!

Review collected in partnership with Best Western
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Thank Q5321CUlaural
Harper Woods, United States
Reviewed 4 days ago NEW

I have stayed here many times before, and plan on doing so many times to come. In an area where things can be rather expensive, I think the Best Western Birch Run gives us the best bang for the buck. It has everything you need - comfort, breakfast, exercise room, game room, pool, hot tub, comfortable rooms, spacious lobby. Check...

Review collected in partnership with Best Western
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Thank William R
Lachine, Michigan
Reviewed 1 week ago

Overall experience was OK considering the amount of noise, toilet not working properly, heater ran constantly. The breakfast bar was all instant food, the coffee was Excellent! The bar was limited for stock.

Review collected in partnership with Best Western
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Thank D3219FTamym
Reviewed 2 weeks ago

While we have no defined complaints for the staff, this hotel gave the impression of a motel rather than a hotel in it's basic amenities. It was a rather bleak and frigid day/night that we stayed there, which did not add to the stark ambiance. The bath/shower area was small by comparison to those of other establishments. The bed had...

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Thank Richard A
Tamra M, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Thank you for your review of your recent stay. Our property here at the Best Western is a little unique in the fact that we have both interior entrance (hotel) rooms, and exterior entrance (motel) rooms. We offer economy rooms and rates, and rooms with more options for a more comfortable stay. Our breakfast includes eggs, potatoes, sausage, fresh waffles,...

Clinton Township, Michigan
Reviewed 2 weeks ago

ive been coming here for years when my kids were little, we use to do every new years there they had a party back then was nice, boy has it changed! breakfast was unfit to serve to a dog, watery scallop potatoes and burned eggs was horrible, and rude bartenders, no drink coupons because i lost my rewards card, and...

Review collected in partnership with Best Western
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Thank donnasQ1736TR
London
Reviewed 2 weeks ago

Very friendly staff at check-in. Manager Peter is super sweet. Some updating has been done, all improvements. Fantastic quality sleep, bed very comfortable. Restaurant on site, good food, great specials. However waitress Lisa can be quite rude and pushy. The biggest downfall of the hotel. Breakfast buffet is not bad and has improved over time. Will continue to stay here...

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Thank bkmca
Detroit, Michigan
Reviewed 2 weeks ago

We stayed New Years Eve. I think we had a remodeled room. It was clean and had a nice fridge. Room darkening curtains worked real well. nice pillow selection. Decent sized room with lots of places to put our stuff. Pool looks much bigger in the pictures than it actually is. It was super overcrowded and very echoey. There were...

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Thank juliesroom2
Chesterfield, MI
Reviewed 2 weeks ago

Spent the night on New Year's Eve because my wife and I were attending a local dinner theatre presentation nearby in Frankenmuth. Check in starts at 4pm. We arrived around 5pm and the line to check in wrapped around the entire lobby. I ran into a friend that informed me that he had just spent 40 minutes in line to...

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Thank igor948
Tamra M, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review

Thank you for reviewing your recent stay with us. I do apologize for the lengthy wait during the check in process on New Years Eve. While it is a managers responsibility to ensure proper staffing on busy days, unfortunately we can not foresee events like this occurring. We did our best that day to try and get everyone through the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN of Birch Run/Frankenmuth

Address: 9087 Birch Run Road, Birch Run, MI 48415
Location: United States > Michigan > Birch Run
Price Range: $54 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN of Birch Run/Frankenmuth 2.5*
Number of rooms: 107
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Also Known As:
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
Best Western Birch Run
Birch Run Best Western
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN of Birch Run/Frankenmuth staff and other travelers.
4 questions
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Questions? Get answers from BEST WESTERN of Birch Run/Frankenmuth staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Possibly staying in the front section may be better, unsure.”
 of 5 bubbles richardaB9291PQ, 2 weeks ago | Read review
“Some rooms you enter from a hallway, some from the outside, I guess it would be personal preference.”
 of 5 bubbles juliesroom2, 2 weeks ago | Read review
“They have pet-friendly rooms upon request”
 of 5 bubbles igor948, 2 weeks ago | Read review
“If using the pool/hot tub area, ask for a room in the main building.”
 of 5 bubbles mandyr453, 3 weeks ago | Read review
“Do not stay near pool area or lounge”
 of 5 bubbles katherinebQ3138OY, Dec 9, 2016 | Read review
5 of 5
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