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Americas Best Value Inn- Benton Harbor

798 Ferguson Drive, I94 Exit 28, Benton Harbor, MI 49022 (Formerly Howard Johnson Benton Harbor)
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Americas Best Value Inn- Benton Harbor
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57 Reviews from our TripAdvisor Community

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Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed September 30, 2015

trust me....spend a few more dollars. go somewhere else. this property is a disaster. most of the amenities listed on the site are no longer offered (breakfast, restaurant, etc) or don't work well (wifi, everything else). It's an old hotel with some nice fresh paint on the outside. It's intriguing...you can tell that this place USED to be quite cool.... More 

Helpful?
Thank miss_sherri
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this review

Thank you for this, as it will help us get better. We are sorry that you didn't have a better stay. We are working hard to make our place a little better every day. Maybe you can come back and check on our progress. More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 12, 2015 via mobile

Only stayed because it was late and we were tired....clerk was not knowledgable about the area and said he couldn't match on line prices...the room and hallways had an odor and we parked under a lamp pole because the area was so dark and unlit and seemed unsafe....definitely in need of some upgrades..Never again!!!

Helpful?
Thank Billy M
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this review

We are sorry that your stay wasn't more pleasant with us. Thank you for letting us know these problems. We will be educating our staff to meet these needs. More 

Travelers are raving about these Benton Harbor hotels

Mt. Vernon
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 8, 2015

Outside not bad. But step in and the smell the mold and mildew is so bad. The mattress was leaning. No spread just sheets. Wallpaper buckled on the wall. Carpet was damp and filty the hallways had been sprayedcwith air freshener that almost made you gag. Never stay there it is in a bad part of town. Would not give... More 

Helpful?
1 Thank Brian H
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this review

Thank you for letting us know some of these problems you had with your stay. We will be reeducating staff on the importance of cleanliness . This will help us grow. We are sorry you didn't have a pleasant stay. More 

Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 5, 2015 via mobile

Make sure the AC is working i could sleep because the room never got cold ....terrible and too expensive. Ive paying less in anothers hotels with better quality. Another option will be better. Never ever ....

Helpful?
Thank Adain B
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this review

Thank you for bringing this to our attention. We are sorry you were not comfortable while staying with us.Repairs will be made and putting in a little more preventive effort. More 

Benton Harbor
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 19, 2015

I have stayed here a handful of times over the years with my wife and children. A couple stays have been good with great room, great bed, clean bathroom, etc. This year, the room was a bit dirty, especially the bathroom walks, grout and corners. Some cobwebs in the bedroom. The beds were D+ quality/comfortable this time around. Only two... More 

Helpful?
1 Thank Jim L
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this review

Thank you for the nice words and to point out some of our mishaps. We will have to do better to keep a repeat guest like you coming back. More 

Bloomingdale, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 11, 2015

The pictures looked ok and the price was good, so I made a reservation on Travelocity. Then, I discovered I could save by using the corporate website. So, I cancelled the Travelocity reservation & rebooked the same room on the corporate website. When I arrived, I showed my printout from the corporate site with a confirmation number, and was told... More 

Helpful?
Thank Marykim1
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this review

We are sorry that your stay was unpleasant. Thank you for bringing this to our attention. We will be making changes to rectify these problem areas. More 

Brownstown Township, Michigan
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed August 5, 2015

Terrible accomodations, front desk said that we were given the wrong password and when it didn't work they admitted that there was no wifi due to too many users Supposed to be a non smoking room but it wasn't Restaurant closed Room not clean and musty smell, very outdated room and bath Ice machine broke

Helpful?
Thank nnlintz
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this review

We are sorry your stay wasn't pleasant. We will take this opportunity to fix many of these problems so that everyone may find a better stay here with us. Thank you for bringing this to my attention. More 

1 review
1 of 5 stars Reviewed August 1, 2015 via mobile

Terrible accommodations, smelly smoking room even though it was supposed to be non-smoking, no wifi - we were told that wifi was limited to so many users and to keep trying - I was never able to connect. It was so bad that my husband decided to leave and drive back home!!!

Helpful?
Thank Natassa L
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this review

Thank you for keeping us on our toes. This will be a priority to make sure everyone has internet access while here. Everyone should have a pleasant stay with us. More 

Marion, Indiana
1 review
1 of 5 stars Reviewed July 23, 2015

Absolutely the most disguising hotel we have ever been to! Entire hotel smelled and was filthy! No towels, ice machine did not work, and the "breakfast" they offer was at least 4 days old! No one seemed to care just a whatever attitude. They should honestly be embarrassed! Absolutely DO NOT stay here!!!!!

Helpful?
Thank Lindsay P
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this review

We are sorry that your stay was unpleasant. Thank you for bringing up these issues. It does help us to work harder to insure that everyone has a nice and clean stay here. More 

Indianapolis, Indiana
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 20, 2015 via mobile

When we looked online at the website, it looked ok. No one had great expectations, we were just glad we found a place where we could shower and get some sleep... When we arrived, the place looked run down from the outside... Inside was worse! The lobby was hot as the AC was out!!! The pool area was hotter than... More 

Helpful?
Thank Janice P
DaveAbvis, Manager at Americas Best Value Inn- Benton Harbor, responded to this review

We are sorry that your stay was unpleasant. Thank you for bringing up these issues. We strive to be clean, ready and helpful to insure that your stay is enjoyable. More 

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