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Holiday Inn Express Hotel & Suites Bay City

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3959 Traxler Court, Bay City, MI 48708
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Holiday Inn Express Hotel & Suites Bay City
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109 Reviews from our TripAdvisor Community

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Owosso, Michigan, United States
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 14, 2015

Was clean, nice pool, very convenient to attractions nearby yet not in the noise of the city since it is set back off the main street. Had really good breakfast and good cookies. The satelite was out so no tv for a while until repaired, but had internet fine.

Helpful?
Thank Lisa S
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Lisa, Thank you so much for your review and for your patience and understanding with our TV service issue. We were happy to hear you enjoyed your stay with us and hope to see you again when your back in our area. Sincerely, Tammi C. Front Desk Supervisor More 

Downers Grove, Illinois
Level Contributor
276 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
4 of 5 stars Reviewed October 27, 2015

Again, a good choice located near restaurants right off interstate. Staff was friendly. Rooms were clean. Breakfast was not as good as other HIE but enough to get you on the road. I value a quiet night's sleep, comfy beds and clean room. Would recommend.

Helpful?
Thank jwoge
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear jwage, 4 Stars! Thank you so much. Thank you for your kind words regarding our staff and guest rooms. It is agreed by many that our beds are very comfortable, we are glad you thought so too. We apologize that our breakfast wasn't the best you had but we have made improvements that we hope on your next visit... More 

Chicago, Illinois
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 22, 2015

IHG platinum member. Marriott Gold. Traveling for business. Pros: Nice staff Better gym than most hotels Amazing channel lineup Clean and comfortable room Good breakfast spread Large TV typical price for the area Cons: none that I encountered

Helpful?
Thank encore02
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Encore02, Thank you so much for wonderful review. We appreciate all of your positive feedback and are happy we could make your stay enjoyable. Best Regards, Tammi C. Front Desk Supervisor More 

Alpha Ohio
Level Contributor
108 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed September 23, 2015

Holiday Inn Express hotels seem quite consistent from one to another and this one is a solid entry. We had a comfortable stay as we traveled north to Ontario. Breakfast, however, served up powdered eggs and sausage that had never seen a pig (honestly... it was turkey sausage) and of the Holiday Inn Express Hotels we've visited, this breakfast may... More 

Helpful?
Thank McBible
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Valued Guest, First let me apologize for your dissatisfaction with our breakfast. We appreciate your feedback and will share them with our team. We hope to have you visit us again in the future so that we can provide you with a better experience. Tammi C. Front Desk Supervisor More 

Portage, Michigan
Level Contributor
136 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed September 23, 2015

The room was fine; seemed a bit crammed. My daughter enjoyed the amount of children's TV programming including Disney and Disney Junior. The air conditioner didn't work well. The pool was fine but no hot tub. They advertise free cookies but there never were any. The hot breakfast was nice!

Helpful?
Thank Krista P
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Krista, Thank you for taking the time to write a review. We were sorry to hear about the issues you had during your stay. I have relayed your comments to our staff so that we can make any necessary changes. We hope you visit us again soon so that we can provide you with a better experience. Tammi C.... More 

Oscoda
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 16, 2015

customer friendly staff, good coffee, clean rooms, usually they have apples and cookies out for anyone who wants them, and decent breakfast choices, nice pool, well equipped exercise room, always our first choice whenever we stay in the Bay City area

Helpful?
1 Thank Charles L
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Valued Guest, Thank you so much for your wonderful review. Our staff appreciate all your positive feedback and look forward to your next stay with us. Tammi C. More 

Groveland, Illinois
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 7, 2015

We were greeted at this motel w/a smile. The host told us about the evening special of pancakes that they were running for the month of August as well the times of the breakfast. The first thing we noticed was how clean the lobby was and when we got to our rooms, we found them to be the same way.... More 

Helpful?
Thank jmygolfforfun
Dawn C, Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Loyal Guest, We are so very glad we were able to make your time away a pleasant one! I have passed on your wonderful vibes and kind words to the rest of the hotel staff! We look forward to seeing you again real soon!!! Dawn C General Manager More 

Abilene, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 4, 2015

I'm very picky about hotel cleanliness, and because we travel with our dog it sometimes seems that the pet friendly rooms are sub-par. However, HIE Bay City was very clean, nicely appointed, and met all my expectations. The only negative at all was that there were 3 people ahead of me at check-in and after a long day of driving... More 

Helpful?
Thank LTaylor073
Dawn C, Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Loyal Guest, Thank you so much for taking the time to finish a survey! We are very happy that we could make you happy!! We look forward to seeing your again soon! Dawn C General Manager More 

Buford, Georgia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 19, 2015

My room was clean, quiet and the showhead was the best ever!!! Friendly staff with a late arrival. Breakfast was average. Location was perfect for our business trip. As this hotel is newer, was in great condition.

Helpful?
Thank tacarlson
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Valued Guest, We so appreciate your great review. I am so pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in. We hope you will visit us again soon. Tammi C. Front Desk Supervisor More 

Taylor
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 17, 2015

My wife picked Holiday Inn Express because it was the only hotel that actually would describe the features that made the room accessible. The room itself was quite nice and was well equipped for someone in a wheelchair. The closest thing to a negative is that if the refrigerator door opened on the other side it would have been more... More 

Helpful?
Thank Bill H
Dawn C, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review

Dear Valued Guest, What a nice review! Thank you for taking the time to give us your feedback, it is so appreciated. We take all suggestions from our guests seriously, and will be looking into the refrigerator door. Thank you again, we look forward to your return visit. Tammi C. Front Desk Supervisor More 

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