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Holiday Inn Express Worcester Downtown

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Holiday Inn Express Worcester Downtown
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191 Reviews from our TripAdvisor Community

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Showing 186: English reviews
New York City, New York
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hands down, this is the best place to stay in Worcester. Rooms are clean, beds comfortable with excellent pillows. What makes the difference is the General Manager, Peter, who leads his team by example. He is clearly invested in ensuring that the hotel is well maintained and the staff well trained. It's working: the staff goes above and beyond to... More 

Helpful?
Thank Jean D
Syracuse, New York
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here to attend a John Prine concert at the Hanover Theater .We got to check into our room a bit early and when we got to our room there was a knock at the door .It was Roxie who said sorry to bother you but we were not quite done with your room but no problem she just... More 

Helpful?
Thank katherine w
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Thank you on behalf of Roxy and the staff for your comments. You must be a true fan to follow John Prine to Worcester. We are happy that you enjoyed our breakfast and the ample free parking. Parking can be difficult with other downtown hotels. We are sharing your remarks with the entire staff and especially Roxy. More 

Montréal
Level Contributor
172 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 1 week ago

Was there early September for 3 nights. Pro: - Super clean hotel and room - Good breakfast choice - Large room and comfortable bed - Good wi-fi - Free on-site parking Cons: - The staff seems bored and not having fun. They could be more welcoming and a smile was appreciate.

Helpful?
Thank NRRobinson
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Thank you for taking the time to tell us bout your stay. Although we are glad to see there were things about your visit that you enjoyed, we will share your comments with the staff to make sure we are enjoying our work and to make sure the guest is welcomed with a smile and that smile is always there... More 

Worcester, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

We were between houses and I needed a place to stay. The Holiday Inn Express was the right choice. The staff there was wonderful and catered to all of our needs. The rooms were spacious and the breakfasts were delicious. It was nice being so close to so many restaurants, we could leave the car behind and take a nice... More 

Helpful?
Thank Anya330
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Anya, thank you for your praise and we are sp happy this visit to our hotel was good for the family. Being without a home is stressful even as you await a new one. Hoping that you have settled in and we hope to so mnay friends and relatives visiting Worcester. More 

Bangkok, Krung Thep, Thailand
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had an excellent stay at this hotel in Mid-August taking my daughter to University. The staff were friendly, the room was comfortable and the breakfast had a wide range of options. My daughter and I particularly enjoyed the pancake machine! We also took note of the little booklet in the room with advise on how to get a good... More 

Helpful?
Thank Bonnie Z
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Thank you so much for your kind remarks. We are sharing your comments with the staff who are motivated by the appreciation you have shown. We will keep the pancake machine ready for your return! More 

Worcester, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff was superb and very accommodating Roxy is the best house keeping manager! Enjoyed the service and enjoyed the cleanliness. The room was comfortable I recommend staying in this hotel! God bless you Guys! Geraldo Talhadas

Helpful?
Thank gjjtalha
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Mr. Talhadas, we are very grateful for your kind remarks about the hotel and our staff. Roxy is a key member of our hotel and she makes the hotel sparkle and shine. Her exemplary service is what we strive for in every department. We have shared your remarks with all the staff because your comments motivate them to continue to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I give this establishment 5 stars for how nice kind the staf always was and was always there if you need something. 2 members of the staff stick out amongst a sea of great staff workers Roxy in housekeeping and Saviel at the front desk. Great place to stay helped me while having family issues with my check out situation.

Helpful?
Thank Andrew G
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Andrew, thank you for taking the time to let us know about your visit. Roxy and Saviel are examples of the service and hospiality we strive to provide. I am also glad to hear how helpful and empathetic they were with your situation at check out. We focus on these qualities and will share their success with the staff. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I was visiting Worcester due to a family emergency and had to extend my stay. The managers Peter DeAngelo and Stephanie Torres worked to make this possible. The front desk staff: Claribel, Alisha, Saviel, and Joshua were very helpful and friendly. My thanks to the housekeeping staff; Shelly who supervises the housekeeping staff. Lynn (who carried my bag up four... More 

Helpful?
Thank Jacqueline S
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear Jacqueline, We are overwhelmed by the generosity of your remarks. It is humbling to read your review but also very gratifying! It motivates all of us to do our best! We all thank you. Please contact me directly so I may persoannly handle your accommodations should you return to Worcester. And I am personally grateful to you. More 

Brooklyn, New York
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 13, 2016 via mobile

Stayed here with the family on the way back from a New England summer road trip. The hotel was clean, updated, and had a friendly staff. We got in late after a long day of driving and did not stay in the area but the hotel was extremely convenient to the highway and served us well.

Helpful?
Thank opullara
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Thank you for your comments about the hotel and we are glad thatt the family enjoyed its brief stay before returning home. More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 1, 2016 via mobile

Setting is downtown Worcester within walking distance to main st and a block away from the dcu center. Clean rooms with nice touches and plenty of pillows. Rooms are spacious. Breakfast was great. Staff was attentive and helpful. They offer complimentary coffee in the lobby with togo cups in the lobby. I love coffee so this was a plus

Helpful?
1 Thank starlit1913
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

And we love that you were happy with our hotel. We find that our guests do appreciate the short walk to the DCU Center, our breakfast, clean and well maintained rooms and the overall service our staff provides. THank you so much for sharing your experience with us - please contact me directly should you return to Worcester so I... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay in the heart of Worcester at the Holiday Inn Express Worcester Downtown. Enjoy a central location within walking distance from shops, restaurants, and entertainment venues. Catch a hockey game at the DCU Center, view a concert at the Worcester Palladium, or see a show at the Mechanics Hall and Hanover Theatre, all just steps from our hotel.A host of extra amenities await you at our Holiday Inn Express Worcester Downtown. Stay in touch with family and friends with free internet access in all guest rooms and public areas. Enjoy our complimentary Express Start breakfast every morning. With the fitness center and business center, it's easy to keep fit and on top of business on the road. Relax in a guest room and get a fantastic night's sleep on the clean and fresh bed. Host your next business meeting or social event in one of our meeting rooms and enjoy audio/visual equipment. ... more   less 

Additional Information about Holiday Inn Express Worcester Downtown

Address: 110 Summer St, Worcester, MA 01608-1212 (Formerly Hotel Worcester)
Location: United States > Massachusetts > Worcester
Price Range: $147 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Worcester Downtown 2.5*
Number of rooms: 96
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Also Known As:
Hampton Inn Worcester Hotel Worcester
Worcester Hampton Inn
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