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Holiday Inn Express Worcester Downtown

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110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
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Holiday Inn Express Worcester Downtown
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179 Reviews from our TripAdvisor Community

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Showing 174: English reviews
Owego, New York
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Our room was large, clean, and appeared to have been renovated within the past year. The bed was comfortable. Each of us had two pillows: one soft, one firm. We ran the a.c. fan at full blast all night (during a heat wave) so it was a bit noisy, but it was a steady, white noise. The room stayed at... More 

Helpful?
Thank Havcarwilgo
rwalker_detroit, Manager at Holiday Inn Express Worcester Downtown, responded to this review

Greetings Havcarwilgo: Thank you for your 5 star review of our property. We are truly humbled and honored that you enjoyed your stay. We are hoping that that the next time you are in Worcester, we are your first choice for overnight accomodations Thank you Richard Walker Corporate Director Of Revenue Management Holiday Inn Worcester More 

Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was spacious with modern decor. The bathroom although not as roomy has good water pressure, and there is a tub along with a shower. The free breakfast is a nice plus- lots of choices pancakes, eggs, turkey sausage, bacon, cinnamon buns, yogurt, fresh fruit, etc. The front desk staff is friendly, but did not know much about directions.

Helpful?
Thank Maureen H
rwalker_detroit, Manager at Holiday Inn Express Worcester Downtown, responded to this review

Greetings Maureen H: Thank you for your positive feedback and review of our property. We take pride in our hotel and we are very happy that you enjoyed your stay with us. We hope to see you again the next time you are in town. Thank your for your patronage. Regards Richard Walker Corporate Director Of Revenue Management Holiday Inn... More 

Kingman, Kansas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 18, 2016 via mobile

This hotel is a friendly staffed hotel. They try hard to accommodate what you need. I spent 4 nights here and the rooms are clean, beds are very comfortable. The Internet seems to be good even through peak evening hours. TV selection is good. Breakfast is your normal HIE breakfast. Strange thing is through breakfast room is on the second... More 

Helpful?
Thank Eric D
rwalker_detroit, Director of Revenue Management at Holiday Inn Express Worcester Downtown, responded to this review

Greetings Eric D. Thank you so much for your great review of our property. Our staff works hard to ensure that our guests enjoy our excellent accomodations during their stay with us. We do offer best parking in downtown Worcester compared to our sister properties. We hope to see you again in the very near future More 

New York, KY
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 15, 2016

We were on our way to the Maritime Provinces and spent the night in Worcester at the Holiday Inn Express. We had a room with a King and a hide away bed. Very roomy. Got a great night's sleep (my lower back can be an problem). Friendly staff and clean room. I would definitely stay there again.

Helpful?
Thank Brett C
rwalker_detroit, Corporate Director of Revenue Management at Holiday Inn Express Worcester Downtown, responded to this review

Greetings Brett C: Thank you for your five star review of our property. Our staff works very hard and we appreciate positive and glowing reviews and feedback. We hope to see you again the next time you are in Worcester Richard Walker Corporate Director of Revenue Management Global Vision Hotels More 

New York
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed June 15, 2016

The rooms were great and clean. The staff was very friendly. Special thanks to Stephanie who is very pleasant and accommodating. We were there for my son's graduation and the location of the hotel was great. The morning breakfast was also very satisfying.

Helpful?
Thank Ana D
rwalker_detroit, Director of Revenue Management at Holiday Inn Express Worcester Downtown, responded to this review

Greetings Ana D: Thank you for your five star review of our property. We appreciate your feedback and congratulations on your son's achievement. We will ensure that Stephanie our Front Office Manager is recognised by our General Manager for all of her hard work. We hope to see you again the next time you or your son is in the... More 

New Jersey
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 1, 2016

The Holiday Inn Express in downtown Worcester is well situated, being right downtown and just off the highway, close to the concert and sports arena, museums, and restaurants. The room was comfortable and service acceptable, but the bathroom was unacceptably small. If you were seated in the bathroom, you couldn't get the door open or closed, and I found the... More 

Helpful?
Thank disgruntled14
IHGService, Guest Relations Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear disgruntled14, Thank you for submitting your review of our hotel. I am pleased to note that you liked the comfortable rooms and good service. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry that you were let... More 

West Chester, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 26, 2016 via mobile

Stay here if you want your car broken into. I was parked directly next to the side door entrance. Hotel did nothing to compensate and was not helpful at all. Thankfully the police and cleaning team were there and provided recommendations on where I could get my glass replaced.

Helpful?
Thank DennisHallett
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

We apologize for the incident. Having been present at the time I know our staff did what they could to assist you and even spoke with the office who responded. Although this is an isolated incident we do empathize with you and hope that you will contact me directly should you return to Worcester so I may personally handle your... More 

Queens, New York, United States
Level Contributor
6 reviews
5 of 5 stars Reviewed May 25, 2016

my wife & I stayed at the hotel to attend a college graduation. from the moment we walked in the lobby we were greeted and made to feel "at home". the staff is very friendly. did not get to have breakfast at the hotel but the breakfast room looks very nice & clean. our room was very clean, everything in... More 

Helpful?
Thank Ken R
Peter D, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Thank you so much for your kind remarks. We have shared them with the staff and they are appreciative. We are very glad that we provided a warm welcome and a friendly environment in which to enjoy the graduation. More 

Level Contributor
3 reviews
4 of 5 stars Reviewed May 17, 2016 via mobile

My husband and I were there for the rowing regatta. We were greeted by Amel. He was very friendly and got us checked in quickly. We were happy to learn he was also a rower and rowed in college with friends of our son from Miami. He also helped us find a good place to have dinner. The room was... More 

Helpful?
Thank 608ivettem
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear 608ivettem, Thank you for your 4 star review of the Holiday Inn Express Worcester Downtown. I am thrilled to hear that you enjoyed your visit to the property. Amel is a great asset of the hotels and does a great job providing the best customer service on a daily basis. I do apologize for the dis-comforts of the bed... More 

Orange, Ct
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 17, 2016

I've stayed at several hotels in the Worcester area and find this one to be one of the best choices. The rooms are comfortable, the location is good and the staff is very helpful and pleasant. I especially want to mention Jenny and Samantha at the front desk. The hotel also provides a free breakfast which is ok.

Helpful?
Thank jkap
Jonathan B, General Manager at Holiday Inn Express Worcester Downtown, responded to this review

Dear jkap, Thank you for your compliment of the Holiday Inn Express Worcester Downtown. We are delighted to hear that you had such a wonderful experience. I will certainly pass along the comment regarding Jenny and Sam. We like to recognize the staff when they are mentioned in reviews such as this! We hope that we will see you again... More 

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Amenities

Highlights
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Stay in the heart of Worcester at the Holiday Inn Express Worcester Downtown. Enjoy a central location within walking distance from shops, restaurants, and entertainment venues. Catch a hockey game at the DCU Center, view a concert at the Worcester Palladium, or see a show at the Mechanics Hall and Hanover Theatre, all just steps from our hotel.A host of extra amenities await you at our Holiday Inn Express Worcester Downtown. Stay in touch with family and friends with free internet access in all guest rooms and public areas. Enjoy our complimentary Express Start breakfast every morning. With the fitness center and business center, it's easy to keep fit and on top of business on the road. Relax in a guest room and get a fantastic night's sleep on the clean and fresh bed. Host your next business meeting or social event in one of our meeting rooms and enjoy audio/visual equipment. ... more   less 

Additional Information about Holiday Inn Express Worcester Downtown

Address: 110 Summer Street, Worcester, MA 01608 (Formerly Hotel Worcester)
Location: United States > Massachusetts > Worcester
Price Range: $133 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Worcester Downtown 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Hampton Inn Worcester Hotel Worcester
Worcester Hampton Inn
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