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I work out in Shrewsbury but live an hour away and with the recent snowstorm that hit I decided it would be best to get a hotel for the night. I decided to give the Holiday inn Express a try and I'm glad I did....More
We were blessed to be visiting a 101 year old Worcester resident and enjoyed our one night stay. Room was clean and beds are dreamy. Breakfast offered plenty of options. On our way out the manager was tending to the plants outside the entrance and...More
1 Thank Christine H
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded September 22, 2017
Thank you so much for letting us know about your trip to Worcester. We were blessed to have you on such a special trip. I am grateful for your recognition of my work as well and we will continue to add to the guest's experience...More
Stayed with some friends and attended an event at The Palladium which is super close and nice for a walk. The room was clean, fresh and super comfortable. The young lady at the front desk was kinda rude, i left some things at my room...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Worcester DowntownResponded January 8, 2018
Thank you for staying and for leaving us feedback. While I'm glad that the cleanliness and comfort of the room met your expectations, I regret that service provided by our team were not on full display during your visit and the quality of...More
Me and my family stayed at the holiday inn downtown Worcester cause my daughter had a meet at the dcu center the next morning. Our night sleep was disturbed 2 times by the people next to us. They were screaming at each other about 1...More
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded November 30, 2017
My apology for not following up as quickly as I promised with regards to your stay. Every guest's satisfaction is important to our reputation. Having spoken with you I will confirm the mailing of the gift card and the additional points to your account.
Excellent access to the highway. Large and comfortable room; very clean. Good breakfast. Friendly staff. I arranged for a wake-up call that never came, but I guess you can't win them all. I'm glad that I also set an alarm on my phone! Right next...More
Response from Peter D, General Manager at Holiday Inn Express Worcester DowntownResponded October 20, 2017
Thank you for your remarks and I regret that your wake up call did not ring to your room. I would prefer that all of guests "win them all." Our guests enjoy our centralized location and the ease of getting to a good restaurant, the...More