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Holiday Inn Express Worcester Downtown

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110 Summer St, Worcester, MA 01608-1212
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (31)
Room & Suite (24)
Dining (13)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 10 hotels in Worcester
Stay in the heart of Worcester at the Holiday Inn Express Worcester Downtown. Enjoy a central location within walking distance from shops, restaurants, and entertainment venues. Catch a hockey game at the DCU Center, view a concert at the Worcester Palladium, or see a show at the Mechanics Hall and Hanover Theatre, all just steps from our hotel.A host of extra amenities await you at our Holiday Inn Express Worcester Downtown. Stay in touch with family and friends with free internet access in all guest rooms and public areas. Enjoy our complimentary Express Start breakfast every morning. With the fitness center and business center, it's easy to keep fit and on top of business on the road. Relax in a guest room and get a fantastic night's sleep on the clean and fresh bed. Host your next business meeting or social event in one of our meeting rooms and enjoy audio/visual equipment.
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Location

Full view
87Good for walkers
Grade: 87 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
110 Summer St, Worcester, MA 01608-1212
Getting there
Boston Logan International Airport41 miSee all flights
Worcester Airport4 miSee all flights
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282Reviews6Q+A49Room tips
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Popular mentions
Fred C wrote a review Aug 2021
1 contribution
If you have no other option in Worcester, inevitably you may choose the HI Express Worcester but be forewarned that this property is an absolutely atrocious value. For close to $200/night one has to deal with terribly air conditioning, tawdry carpets, Painfully deficient breakfast and a hapless staff. Clearly IHG needs to audit this property and it’s franchisee.
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Date of stay: August 2021Trip type: Traveled with family
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Stevie Zheng wrote a review Aug 2021
Worcester, Massachusetts30 contributions15 helpful votes
I'll start by saying that the staff were very friendly and helpful. The hotel is decently nice, but my room specifically could use some work. The lampshade on my bedside lamp was completely broken and would not stay upright. There was also a pile of loose wires underneath the TV stand. The rooms have high ceilings, which is actually pretty nice, but it can make adjusting the curtains quite difficult. Toiletries were a little bare (1 shampoo bottle and 2 lotion bottles for some reason). Vending machine was also out of bottled water and I would not drink tap water in Worcester. However, the location is decent as it's right in the middle of downtown.
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Date of stay: August 2021
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dbishop7 wrote a review Jul 2021
Hastings, New York125 contributions31 helpful votes
Understaffed. I could tell they were stressed because they were less than polite. The hotel is flat out dirty. I don’t think it’s seen a vacuum in months. Our room hand toilet paper on the floor and toothpaste on the wall. It was apparent he room was not thoroughly cleaned. If you you want a clean comfortable room this is not the place for you.
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Date of stay: July 2021Trip type: Traveled with family
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Response from IHG Service, Owner at Holiday Inn Express Worcester Downtown
Responded 4 weeks ago
Hello dbishop7, Our commitment includes providing a safe and clean environment to every guest, and I am sorry to see we did not achieve this goal during your visit. Our management is aware of your review, and we are going to take swift action to make sure this does not happen again. I want to offer you an apology. A private message is on the way to you. I hope you can give us another chance to prove we can do much better. Thank you for choosing us. We hope to see you again soon. Alejandro G. Case Manager IHGService
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Carolina R wrote a review Jun 2021
2 contributions
Being my first time visiting Worcester, I expected more out of this hotel for the price. First night, all lights and microwave were disconnected plus the AC didn’t work, so I was moved to a different room, not too much trouble, but the shower in the bathroom is located on the side of the bathtub wall, even though is with a house that you could move around, it’s still very annoying cause I had to use my towels to dry my floor after I finished taking a shower cause there was a water flood when I came out of the tub. When I went to the front desk and asked Nathaniel (Friday afternoon) for more towels,garbage bags and toilette paper cause I had no extra toilette paper in the room and no extra garbage bags. Not only he seemed bother by my request but he was trying to justify why was the shower hose placed on the wrong side of the wall?!?! Instead of apologizing for my inconvenience of having to dry the floor in the middle of the night! He gave me one extra toilette paper and one garbage bag!! I said so “I’ll have to come back to get more?” He said “that should be enough till you leave” Ummm I’m not sure why was I treated like this, but I understand that this place is used as a social service shelter, but not everyone that’s here is in that situation!! Ps. The Thursday night (6/24/2021) manager (beautiful short long haired girl) is amazing and deserves a raise!!! She addressed my needs very effectively and kindly!!
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Parking available, location is convenient and it’s very quiet in the rooms!
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Wife of 1 Mom of 3 wrote a review Jun 2020
105 contributions28 helpful votes
First, please know that the staff is very kind and doing the best they can under the circumstances. The local homelss are being placed here by the State. This would be fine except many non paying guests are breaking the rules and do not care. Smoking in rooms, smoking pot in hallways. Loud, etc. I witnessed someone who literally looked like she was going through withdrawals in the elevator (shaking uncontrollably) . Only recieved housekeeping service for 1/2 of my stay with no explanation. I was not comfortable leaving my room especially the evening when I would need to go to my car. People gather in small groups outside the hotel . This is ruining what appeared to be a nice hotel pre Covid. I feel so bad for the staff and owners but I can never ever do this again.
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Date of stay: June 2020Trip type: Traveled on business
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Worcester Downtown
Responded Jun 26, 2020
Hi 378vtm, Thank you for choosing our hotel for your lodging needs. Thank you for highlighting our helpful and friendly hotel staff. Our top priority is to serve our guests well, We would like you to consider our hotel a home away from home. It seems we missed the mark on this day because of the limited housekeeping services, noise levels, and lodging set-up. The safety and security of our guests are of utmost concern, and I am sorry for any uneasiness you may have experienced. I sent you a private message to ask for your reservation details. Again, thank you for making us aware of your hotel experience. I look forward to your response. Best, Zel N. Case Manager IHGService
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United StatesMassachusettsWorcester
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Frequently Asked Questions about Holiday Inn Express Worcester Downtown
Which popular attractions are close to Holiday Inn Express Worcester Downtown?
Nearby attractions include Escape Games Worcester (0.7 miles), The Hanover Theatre and Conservatory for the Performing Arts (0.6 miles), and Worcester Art Museum (0.6 miles).
What are some of the property amenities at Holiday Inn Express Worcester Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Holiday Inn Express Worcester Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Worcester Downtown?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Worcester Downtown?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Worcester Downtown?
Conveniently located restaurants include Bocado Tapas Bar, 111 Chop House, and The Sole Proprietor.
Are there opportunities to exercise at Holiday Inn Express Worcester Downtown?
Yes, guests have access to a fitness center during their stay.
Is Holiday Inn Express Worcester Downtown located near the city center?
Yes, it is 0.4 miles away from the center of Worcester.
Are any cleaning services offered at Holiday Inn Express Worcester Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Worcester Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Holiday Inn Express Worcester Downtown?
Many travelers enjoy visiting Bancroft Tower (1.2 miles) and Union Station (0.4 miles).