HOMEWOOD SUITES BY HILTON WORCESTER $140 ($̶1̶7̶4̶) - Updated 2019 Prices & Hotel Reviews - MA

4.5

Location

Cleanliness

Service

Value

Our hotel is located in the heart of downtown Worcester, two blocks from the DCU Center, within walking distance to all the great restaurants along Shrewsbury Street (Restaurant Row), across the rotary is the train station and the historic Union Station. Enjoy a spacious studio or one bedroom suite with free Wi-Fi, HD TV's, ceiling fan, pull out sofa, and a kitchen. We offer a full hot breakfast daily and complimentary evening social Monday - Thursday. Additional amenities include an indoor heated salt water pool, patio with plenty of seating, state of the art fitness center and business center.

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Property amenities

Pool

Free Parking

Free High Speed Internet (WiFi)

Breakfast included

Fitness Center with Gym / Workout Room

Business Center with Internet Access

Dry Cleaning

Heated pool

Indoor pool

Laundry Service

Meeting Rooms

Non-Smoking Hotel

Pets Allowed ( Dog / Pet Friendly )

Public Wifi

Self-Serve Laundry

Wheelchair access

Room features

Accessible rooms

Air Conditioning

Family Rooms

Kitchenette

Microwave

Non-Smoking Rooms

Refrigerator in room

Suites

Good to know

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Hotel deals

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87Good for walkers

25Restaurantswithin 0.3 miles

6Attractionswithin 0.3 miles

Contact

1 Washington Square Across the rotary from the train station and historic Union Station, Worcester, MA 01604-4013

+1 855-605-0320

Getting there

Worcester Airport4 mi

Logan Intl Airport41 mi

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Nearby restaurants

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Nearby attractions

Union Station

2 minArchitectural Buildings

DCU Center

6 minTheatre & Performances

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182Reviews

66Photos

1Q+A

10Room tips

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Popular mentions

I Will Be Back

The room had a full kitchen with all utilities. The bedroom was especially nice. All the staff were friendly and accessible. One staff in particular, Rasheeda in the kitchen, was amazing. I met her during the Monday evening reception which I thoroughly enjoyed. Rasheeda was…

Date of stay: January 2019

Response from Companion29709026260, General Manager at Homewood Suites by Hilton Worcester

Responded 6 days ago

Dear Terri, Thank you for staying at our hotel while in Worcester. We truly appreciate your business and feedback. We are happy that we made you feel home away from home. We look forward to seeing you again soon. Happy New Year, Assaad Andrew Hallak General Manager

+7

Hotel's Favorite

Perfect for a Family of 4

We stayed in a one bedroom suite over Thanksgiving. The suite was wonderful with a full kitchen, pull-out couch, separate bedroom with king bed and large bathroom divided up so the sink was outside of the actual bathroom with the shower/toilet. We had 2 large screen TV’s, great…

Date of stay: November 2018

Response from Companion29709026260, General Manager at Homewood Suites by Hilton Worcester

Responded 4 weeks ago

Thank you for the business. We truly appreciate your time and feedback. Thank you as well for the lovely compliments and kind words. However, I am very sorry for the inconvenience with the towels incident. I am very happy to see that the manager has made it right. In our business mistakes do happen, however how we respond to our mistakes through excellent guest service and guest satisfaction is our ultimate goal for success. We hope we made you feel home away from home. We hope to see you again soon. Happy Holiday Season, Assaad Andrew Hallak General Manager

Great Stay!

We were in the city for the Cirque Du Soleil show at the DCU Center. What a great stay, amazing room, great amenities, and a very accommodating staff. Also liked the 24/7 snack purchase area & free coffee/tea! We will definitely be back!

Review collected in partnership with Homewood Suites by Hilton

Date of stay: January 2019

Response from Companion29709026260, General Manager at Homewood Suites by Hilton Worcester

Responded 1 week ago

Dear Guest, Thank you for staying at our hotel. We truly appreciate your business and your time filling the survey. We are glad that you felt at home. We hope you will visit us again soon. Happy New Year, Assaad Andrew Hallak General Manager

Great location

The property is located in the heart of the city near restaurants and across from Union Station. The property is lovely and clean, and the staff is very helpful! The rooms are nicely furnished and quiet. This was a business trip; however, this location would be great for a…

Date of stay: October 2018

Response from Companion29709026260, General Manager at Homewood Suites by Hilton Worcester

Responded 4 weeks ago

Thank you for the business. We truly appreciate your time and feedback. Thank you as well for the lovely compliments and kind words. We hope we made you feel home away from home. We hope to see you again soon. Happy Holiday Season, Assaad Andrew Hallak General Manager

Staff is beyond rude and needs to be trained on how to create people. Disrespectful and ignorant and not avaialble. Does not help or answer questions. gives rude looks when you are waiting,Would not stay here just because of that...

Review collected in partnership with Homewood Suites by Hilton

Date of stay: December 2018

Response from Companion29709026260, General Manager at Homewood Suites by Hilton Worcester

Responded Dec 13, 2018

Dear Nicole, Thank you for taking the time to write us about your recent experience at our Homewood Suites by Hilton hotel. We truly appreciate your time and feedback. It is only through feedback such as yours that we are able to improve our guest service and guest satisfaction. I am terribly sorry for the inconvenience that we have caused you by the front desk service. We have no excuses to offer except our sincere apology. I assure you that this incident is not the normal at our hotel, as you can see from our reviews. We are a better hotel, than what you have experienced. Please forgive us for this mishap. As we all know in the hotel business things could go wrong on any given moment. Our main concern is how do our staff handles guest incidents? We start with the Friendly Culture; we train them to be cordial, empathetic, apologetic, service oriented and to ensure the guest a pleasant stay? In this instance, we failed. I assure that we will be sharing this incident with our staff and management to avoid similar incidents in the future, also to use it as a training tool. We hope to see you again soon, so we may continue to provide you with great service and complete satisfaction. We take pride by being among the top 10% percent in guest service and guest loyalty. Please feel free to call me directly at your convenience, to discuss this further and to make it up to you. We hope you can give us another chance, to show you our true guest service. I would love to handle your future reservations personally. Best Regards, Assaad Andrew Hallak General Manager

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