Quality inn Westfield
2 Southampton Rd, Westfield, MA 01085-1320
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Avg. $115 /night, 1/20 - 1/21
$135
per night
$114
per night
$93
per night
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About
#1 of 2 motels in Westfield
Location
4.1
Rooms
3.0
Value
3.2
Cleanliness
3.2
Service
3.5
Sleep Quality
3.4
Quality Inn Westfield Massachusetts conveniently located on route 10/202 off exit 3 on I-90. This Quality in is just minutes away from downtown Westfield and Springfield, and several area attractions including: The Westover Air Force Base, NaiSmith Memorial Basketball Hall of Fame, Eastern States Exposition, Six Flags New England, The Mass Mutual Center, Yankee Candle, and the Holyoke Mall. The Quality Inn is a completely Smoke Free and Pet Friendly perfect for business travelers, families and individuals seeking quiet, clean, and friendly accommodations in Westfield Mass. We invite all our guests to enjoy our complimentary Q breakfast hot and fresh every day. Stay connected with coworkers, friends, or family with our free hi-speed wireless internet, and business center. Or take some time out to relax in our outdoor seasonal pool. Also, be sure to check out our great special offers, and packages. For Corporate and Group rates please contact our Director of Sales for more information.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Golf course
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Baggage storage
Parking
Wifi
Outdoor pool
Breakfast available
Vending machine
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Languages Spoken
English
Location
2 Southampton Rd, Westfield, MA 01085-1320
Getting there
11 Restaurants
within 0.75 miles
1 Attraction
within 0.75 miles
Reviews
Traveler rating
- 22
- 32
- 20
- 13
- 24
Time of year
Traveler type
Language
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Detailed Reviews
Hotel's Favorite
We stopped for one night during travel. The hotel was clean, our room was large. The best part was the bed. It was very comfortable!!. You can tell it used to be an older hotel because of the doors and decks. It looks like it has been recently renovated. The TV was pretty small.
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Other at Quality inn Westfield
Responded Jul 17, 2023
Dear Guest, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My first impression came with a wonderfully kind front desk redhead who was happy, good at her job, and helpful. The woman who worked the morning front desk shift/breakfast was also very nice. Breakfast was above average with eggs, make your own waffle station, juice, coffee, teas, yogurt, cereal, bagels, etc. I missed seeing a fresh fruit option, but this is a complimentary breakfast, right? The shower was good, water pressure good, tub clean, nice towels.
Why the low rating? The room itself. The carpeting was decrepit and actually smelly. The walls that may have featured art long ago were bare and full of holes. The bed wasn’t totally bad, but the sheets were stained (clean, but stained). The air conditioning unit did cool, but the air smelled so stale and smoky (this, allegedly, was a nonsmoking room). There were no windows to open, but the first floor had doors that opened to a grassy area in front of the parking lot. Loading in and out of the room was made easier. I wouldn’t choose to return if the place wasn’t updated.
Why the low rating? The room itself. The carpeting was decrepit and actually smelly. The walls that may have featured art long ago were bare and full of holes. The bed wasn’t totally bad, but the sheets were stained (clean, but stained). The air conditioning unit did cool, but the air smelled so stale and smoky (this, allegedly, was a nonsmoking room). There were no windows to open, but the first floor had doors that opened to a grassy area in front of the parking lot. Loading in and out of the room was made easier. I wouldn’t choose to return if the place wasn’t updated.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
Room Tip: Get a room on the first floor with a door that opens into parking lot.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Have a very well-behaved small dog who is great traveler. This motel offered pet-friendly, so opted to stay here. Worn out property is acceptable but unclean, foul smelling, and torn up furniture isn't acceptable. Wonder when the room was last cleaned- my feet stuck to the bathroom floor, face cloth was stained in many places, surfaces of lights & furniture were rusted & dusty. and the sheets made me itch all night. Biggest insult was paying full price + dog charge & put into a swanky dog room.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This past weekend was the annual Consignment Trip Shopping weekend. (There were 5 women) We’d stayed here for 5 years prior to COVID. It was never top shelf but this year was different! We requested adjoining rooms but received room next to each other but not adjoining, so back to the front desk. That was fixed! Our room had a moldy shower curtain, filthy rung but the worst was the bathtub! It had a plastic liner put in and it wasn’t sealed properly so while you were showering it was like standing on a water bed! I almost fell out of the tub! The adjourning room had a chair that had been used as a scratching post by a cat. Filthy rug & clean but stained towels. The stairway rugs were beyond filthy & had holes, the crushed cookie was there from arrival on Friday to check out on Sun. In addition, the “breakfast” was deplorable, (sour waffles, weak coffee, inedible eggs). The topper was when we realized on Sunday that the back door from the parking lot had not been locked since our arrival! I spoke with the front desk about several issues and she smiled and said, “Oh, that door is never locked!” and “OK” NEVER AGAIN!!!!
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Date of stay: October 2021
Value
Service
Sleep Quality
Room Tip: Go someplace else!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I made a reservation at this establishment with the Choice Hotels website in September for a date in October for an out-of-town guest who was attending an event here. Less than 48 hours before the event, someone from the hotel phoned me claiming my reservation had "just popped up" on their system, and that there were no rooms left, so too bad. No offer of assistance, no apology, no alternative. The attitude was completely unprofessional. Never again.
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Date of stay: October 2022Trip type: Traveled on business
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Other at Quality inn Westfield
Responded Jul 17, 2023
Dear Guest, I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is just too bad to ever stay here again. It’s filthy and old. The halls smell like cigarettes and mold. The rooms smell like bleach covering up mold. Stains on sheets and carpets. Shower/tub water runs all the time and doors to the parking lot do not close and building is not secure.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Walked into door, saw this sign. Stains and hair on the mattress. Hair in bathroom shower. Walked out and went to the Hampton Inn down the road. Some men were cooking food in the parking spaces. Smelled like pot. Paid $160 for a 3rd party site booking, never again.
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Date of stay: April 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Don’t book
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Other at Quality inn Westfield
Responded Apr 22, 2024
Dear Guest, I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice, older, family owned hotel in good condition. Old style, drive up to some rooms. Not fancy, but facilities well maintained & very friendly staff. Good breakfast. Competitively priced. Conviently located right off highway, near gas stations & shopping
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Date of stay: July 2022Trip type: Traveled solo
Value
Location
Service
Room Tip: Nice, basic place to stay on a road trip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Other at Quality inn Westfield
Responded Jun 13, 2023
Dear Guest, Thank you for taking the time to leave a review of our family-owned hotel. We are pleased to hear that you had an enjoyable stay with us and found our facilities well-maintained. We take pride in providing friendly, welcoming service to each and every one of our guests. We are happy to know that you find our location convenient to gas stations and shopping, and appreciate your compliment about our good breakfast. We strive to provide a comfortable and competitive stay experience. Thank you again for your kind words, and we hope to have the opportunity to host you again in the future. Sincerely Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A terrible place ot spend a night. We were passing through the area and stayed at this hotel because it was on our route. It is a dirty, tired old style motel. The mattresses were dirty and hollowed in the center and the carpets were sticky.We had cars and trucks pulling up right outside our room and the noise was terible. We will never stay at an Econolodge again after this. We stayed at two excellent hotels on this trip for the same dollars per night so the cost of the room was not the problem, it is just a plain old dirty place.I must say that the front desk were good, the check in and out was fine.
I don't know how anyone can say this place is ok, it is definitely the worst hotel experience that we have ever had and we have had many all over the world..
I don't know how anyone can say this place is ok, it is definitely the worst hotel experience that we have ever had and we have had many all over the world..
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Date of stay: October 2011Trip type: Traveled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from econolodgewestfield, Webmaster at Quality inn Westfield
Responded Nov 30, 2011
Dear Guest, Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken: • Housekeeping received additional training in the level of cleanliness required of them as our employees. I am so sorry that your experience was such a bad one. We take our reviews seriously, and that includes yours. I hope that the next time you visit our area, you will once again choose to stay at EconoLodge Inn & Suites. I think you will be greatly pleased. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a nightmare! This is a filthy place! Our mattress was soaking wet...argh! We don't want to even think about the horrendous health issues this opens up.Ugh! When we complained no one seemed to care. We asked to have our room changed and were told there were no more rooms available, but when we threatened to leave and go elsewhere all of a sudden another room appeared empty. The desk service was terrible! The second room we were put into was equally disgusting. Yellow stains covered the external and internal parts of the toilet. Mildew was on the bathroom tiles. All in all...this is just an over all disgusting place. Never again!
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Date of stay: July 2005
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from econolodgewestfield, Webmaster at Quality inn Westfield
Responded Apr 13, 2011
Dear Guest, Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area. Thank you for taking the time to give us a review, it is greatly appreciated. Upon receipt of your review, the following steps were taken: 1) Desk service staff received additional training in the courteous, considerate way in which our valued guests are to be treated. 2) Housekeeping staff received additional training in the level of cleanliness required of them as our employees. I hope that the next time you stay in our area, you will once again choose to stay at EconoLodge Inn & Suites. I think that you will be greatly pleased. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No or I should say not that I have ever seen. I have stayed there twice and never seen anything that would remotely resemble a banquet room.
"2nd floor balcony, open the door & let in fresh air without compromising safety. Not much traffic noise."Read full review
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PRICE RANGE
$107 - $130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
econo lodge westfield, econolodge hotel westfield, westfield econo lodge
FORMERLY KNOWN AS
Econo Lodge
LOCATION
United StatesMassachusettsWestfield
NUMBER OF ROOMS
57
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Quality inn Westfield
Which popular attractions are close to Quality inn Westfield?
Nearby attractions include Westfield Dog Bark At Arm Brook Park (0.5 miles).
What are some of the property amenities at Quality inn Westfield?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Quality inn Westfield?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Quality inn Westfield?
Guests can enjoy free breakfast during their stay.
Is parking available at Quality inn Westfield?
Yes, free parking is available to guests.
What are some restaurants close to Quality inn Westfield?
Conveniently located restaurants include Westwood Restaurant and Pub, Hot Table, and Subway.
Are there opportunities to exercise at Quality inn Westfield?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Quality inn Westfield?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Quality inn Westfield?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Quality inn Westfield?
Many travelers enjoy visiting Springfield Armory National Historic Site (8.3 miles), Storrowton Village Museum (6.8 miles), and Wistariahurst Museum (7.5 miles).
Is Quality inn Westfield accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.