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Quality inn Westfield

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Traveler (30)
Room & Suite (28)
Dining (9)
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Overview
  • Excellent22%
  • Very good30%
  • Average20%
  • Poor10%
  • Terrible18%
Travelers talk about
“mass pike”(6 reviews)
“stayed here”(12 reviews)
“clean rooms”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2 Star Hotel
All hotel details
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Rooms
Jun 10Jun 11
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (88)
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LanguageEnglish
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All reviewsmass pikestayed hereclean roomsbed was very comfortablestay there againgraduationcheckin
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1 - 5 of 85 reviews
Reviewed November 10, 2017

The hotel is non-smoking. I checked in at 10pm after driving four hours, and I had to sign the standard waiver that if I smoked (we are both non-smokers!), I would agree to pay a $250 cleaning fee. Imagine our surprise when we opened the...More

Thank Bruce R
Response from Scott F, Manager at Quality inn WestfieldResponded November 13, 2017

Dear Bruce, We are sorry that we were not able to switch you to another room because we were sold out. We have spoken to the housekeeper responsible for that particular room and it has now be deep cleaned to remove any lingering smoke odors....More

Reviewed October 17, 2017

Pros: Nice big room Great pillows Easy to find (right off the Mass Pike) Cons: Not squeaky clean Room smelled musty on arrival Very loud trucks in the early morning if you are on the non parking lot side We were only here for one...More

Thank arianatsp
Response from Scott F, Director of Sales at Quality inn WestfieldResponded October 19, 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

Reviewed October 10, 2017 via mobile

Thank God I didn’t read all those old reviews before I checked in, Nothing could be further from the truth. I had a very easily, professional, cordial check in. Scott was very helpful and informative as well,As it turned out he was sales manager of...More

Thank charlieome
Reviewed July 24, 2017

Spent last Friday evening here with wife. Price was fine. We are Choice members. Breakfast was included and plentiful. Staff was pleasant and welcoming. Room bathroom had some sort of water leak and the floor - and we reported it. Definitely had not major renovations...More

Thank OutdoorSteveNH
Reviewed May 21, 2017 via mobile

Pros: Beds were comfortable, shower worked Cons: 1. terrible housekeeping service...never came, even when requested at the front desk which you had to do if you wanted service...an unnecessary step in my opinion. 2. Breakfast included...yes...but if something has run out, it takes forever for...More

Thank Wanda R
Response from Scott F, Director of Sales at Quality inn WestfieldResponded May 22, 2017

Dear Wanda, We thank you for taking the time review our property and are sorry that you did not enjoy your stay with us. We have several new housekeepers that are still in training and this was the cause for your room being missed. We...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Breakfast Available
Business Center with Internet Access
Concierge
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Outdoor pool
Details
Price range
$92 - $153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$92 - $153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (30)
Room & Suite (28)
Dining (9)
Pool & Beach (2)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
ashy97
October 14, 2015|
AnswerShow all 5 answers
Response from Lesa P | Reviewed this property |
No or I should say not that I have ever seen. I have stayed there twice and never seen anything that would remotely resemble a banquet room.
0
Votes
Room Tips
"Parking lot side will be quieter and you can access it directly from your room on the 1st floor"
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"Our lst floor room was fine with an exit directly to parking lot"
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"First floor, on parking lot side. Doors open to inner hall way and to outside. Great way to walk dogs and..."
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"Ask for a room facing the parking lot :)"
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