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The hotel is non-smoking. I checked in at 10pm after driving four hours, and I had to sign the standard waiver that if I smoked (we are both non-smokers!), I would agree to pay a $250 cleaning fee. Imagine our surprise when we opened the...More
Thank Bruce R
Response from Scott F, Manager at Quality inn WestfieldResponded November 13, 2017
We are sorry that we were not able to switch you to another room because we were sold out. We have spoken to the housekeeper responsible for that particular room and it has now be deep cleaned to remove any lingering smoke odors....More
Pros: Nice big room
Easy to find (right off the Mass Pike)
Cons: Not squeaky clean
Room smelled musty on arrival
Very loud trucks in the early morning if you are on the non parking lot side
We were only here for one...More
Response from Scott F, Director of Sales at Quality inn WestfieldResponded October 19, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More
Thank God I didn’t read all those old reviews before I checked in, Nothing could be further from the truth. I had a very easily, professional, cordial check in. Scott was very helpful and informative as well,As it turned out he was sales manager of...More
Spent last Friday evening here with wife. Price was fine. We are Choice members.
Breakfast was included and plentiful. Staff was pleasant and welcoming. Room bathroom had some sort of water leak and the floor - and we reported it.
Definitely had not major renovations...More
Pros: Beds were comfortable, shower worked
Cons: 1. terrible housekeeping service...never came, even when requested at the front desk which you had to do if you wanted service...an
unnecessary step in my opinion.
2. Breakfast included...yes...but if something has run out, it takes forever for...More
Thank Wanda R
Response from Scott F, Director of Sales at Quality inn WestfieldResponded May 22, 2017
We thank you for taking the time review our property and are sorry that you did not enjoy your stay with us. We have several new housekeepers that are still in training and this was the cause for your room being missed. We...More