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Quality inn Westfield

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2 Southampton Rd, Westfield, MA 01085 (Formerly Econo Lodge)
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1 room 1 adult
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Quality inn Westfield
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61 Reviews from our TripAdvisor Community

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Westfield, MA
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed January 1, 2016

We found the room clean and comfortable, complete with amenities like refrigerator, microwave, coffeemaker, hairdryer. Unfortunately, the room was small so there was no room for a bedside table on both sides of the bed. The breakfast was complete - juices, bread, cereal, wafflemaker, eggs and sausage. We found it convenient to the highway and our old home, and we... More 

Helpful?
Thank Envirotraveller_59
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! We are so glad you enjoyed your stay with us. We look forward to provide you with the same pleasant accommodations and service the next time you are in town. sincerely, Scott Fusco Director of Sales Quality Inn 413-568-2821 More 

Latrobe, Pennsylvania
1 review
4 of 5 stars Reviewed November 1, 2015

My family of four spent the weekend and was very delighted with this facility. The staff and housekeeping group were very welcoming, courteous and informative. The room, the eating area and hallways were very clean. The hotel even though booked was quite and all the guests we met seemed happy. The water pressure was a bit low but the cleanliness... More 

Helpful?
Thank Rick B
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Rick, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Hyannis, Massachusetts
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 25, 2015

Checked in Friday. Staying through Monday. Check in went smoothly. Got a first floor room. Somewhat chemical smell in hall but not bad. King size bed. TV. Microwave. Refrigerator. Hair dryer. All worked! Clean! Staff helpful and friendly. Plan to have breakfast again tomorrow then onto next destination. Overall, I'd stay here again.

Helpful?
Thank Williamb1975
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Deat Williamb1975, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Dighton, Massachusetts
Level Contributor
3 reviews
4 of 5 stars Reviewed October 13, 2015

Great hotel. Right off highway. Staff is helpful and friendly. Rooms and facility clean and well maintained. Only problem is small parking lot when hotel is full. Breakfast with hot foods, cereal, etc. Small outdoor pool for summer.

Helpful?
Thank Susan S
bharatbt, Public Relations Manager at Quality inn Westfield, responded to this review

Dear Susan, Thank you for your feedback. We are happy to know that you have enjoyed your stay with us. Yes, our parking spaces are limited when we are fully booked but we do have a back lot for parking. However, most guests prefers the parking in front of the hotel. We look forward in seeing you again on your... More 

Montrose, Pennsylvania
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed September 19, 2015

I was able to use a coupon out of the travel book, checkin was easy and I even got a trail mix bar because I'm a platinum customer - that was a first. Very clean, quiet, good hot breakfast in the morning and located next to a Wendy's for supper that night.

Helpful?
Thank jktran
bharatbt, Guest Relations Manager at Quality inn Westfield, responded to this review

Dear JKTran, Thank you for your feedback and for choosing Quality Inn. We are happy to know that you have enjoyed your stay with us and the little token to show our appreciation for your brand loyalty. We hope to see you again on your next trip to Westfield, MA. Yours sincerely, Catherine Ooi More 

Randolph, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 12, 2015

My room was at the end near the pool. Their is a Wendy's next door and a Friendly's across the street. Luckily, I was also able to find a place to buy a bottle of wine down the street. The hotel also had a laundry room, ice machine, and drink vending machine. I stayed on the first floor towards the... More 

Helpful?
Thank Susan F
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Susan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so happy to hear that you enjoyed your stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience... More 

Orlando, Florida
2 reviews
3 of 5 stars Reviewed August 10, 2015

The room was comfortable and clean, a refreshing change from many turnpike motels. I was traveling with a pet and charged a fee, however when looking for a place to walk my pet, there were prominent signs forbidding walking pets on the grass. Instead, instructions were to walk them on the "Pet Walk" on the other side of the fence.... More 

Helpful?
Thank PixelW22
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

To Pixelw22, We are happy that you found our hotel clean and comfortable. I do apoligize for the confusion on our pet area. We are working on creating a better place for people to walk their pets, you could have used anywhere on the backside not just by the dumpster. We have only 4 pet rooms that are at the... More 

Brandon, Vermont
1 review
4 of 5 stars Reviewed July 30, 2015

"Upon entering our room, we were greeted with a fresh smelling, very clean room. The bed was very, very comfortable and our room was cleaned every day. The continental breakfast was excellent and the staff very courteous and helpful."

Helpful?
Thank Lesa P
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Lesa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Massachusetts
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 28, 2015

I needed a hotel room for the night because I was having plumbing problems at home. The Quality inn was a pleasant surprise, staff were friendly and welcoming. Rooms were nice clean and you have a refrigerator and microwave also. Wendy's next door, friendly's across the street and a gas station/store. Continental breakfast included. My only suggestion would be to... More 

Helpful?
Thank Reader0108598
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Reader, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are going to be replacing the pool and the pool area next year as part of our continuing renovations. Your feedback is very important to us and we can assure you that we will use this information to do... More 

2 reviews
5 of 5 stars Reviewed July 14, 2015

First visit here, everything is great, clean rooms, excellent customer service, I would recommend this place for family's and anyone that wants a great place at a reasonable price. My questions were answered and my stay has been delightful.

Helpful?
Thank Linda J
bharatbt, Guest Relations Manager at Quality inn Westfield, responded to this review

Dear Linda, Thank you for your feedback on your recent stay with us. We are very happy to know that you have had an enjoyable stay and thank you for such positive feedback. We thank you for your business and we hope to see you again. The pleasure had been all ours to have you with us. yours sincerely, Catherine... More 

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