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Extended Stay America - Boston - Westborough - Connector Road

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19 Connector Road, Westborough, MA 01581
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38 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Boston - Westborough - Connector Road
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Showing 38: English reviews
Canaan, New Hampshire
Level Contributor
104 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed July 8, 2014

My corporate travel had this on the list, and both of the local places I usually stay were full, so I tried it. Check in was quick and easy, then I went to my room. I have previously stayed in the Residence Inn across the street, so thought this would be similar. Not even close, even though price was similar.... More 

Helpful?
1 Thank AndyV2011
Omaha, Nebraska
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 3, 2014

I stayed for 2 months. the staff were friendly & service was not bad. They had all the basic amenities even for you to do your own cooking. Good WiFi. Overall I would go there again. Only wish is that of frequent room service and more options for breakfast. Currently room service happens once a week.

Helpful?
Thank Hussam F
Elgin, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 26, 2014

Wow they said recently remodeled rooms? Dry wall falling off ceiling, sink dropping out of counter. There was a layer of dust in the shower, black stains on the floor of shower. Layer of grease in the cabinets with the dirty pans, microwave had crumbs in all the corners. The place is disgusting.Even the front desk clerk said please write... More 

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1 Thank smalecki99

Travelers are raving about these Westborough hotels

1 review
1 of 5 stars Reviewed June 6, 2014

The room smelled worse then a smoke filled casino, and it was a non-smoking room. The blanket smelled like a wet dog. The AC was broken. The neighbors tv was loud until 1am when we complained. The photos on Hotels.com are misleading. The place is falling apart, and is dirty.

Helpful?
Thank SelfEmployedCali
Kinross, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 2, 2014

There was deep snow on the ground when we arrived and when we left 12 days later. Our room was large, divided into two by a low wall. The room and bathroom were clean, as was the microwave and cooker. The bed was very comfortable although the blanket on the bed was not clean. However, it was changed as soon... More 

Helpful?
Thank Grandmanorma
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

I want to thank you for taking the time to post a review of your stay and sharing your experience with us. I'm so pleased to hear that you were very satisfied with our staff in being very friendly and helpful to you. We are happy to hear our accommodations met your needs. Please accept my apologies for the blanket... More 

Fairfield, Connecticut
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed January 10, 2014

especially given some of the negative reviews, but overall my experience was pretty decent. Not 5-star mind you, but really ok. The room was clean, the bed was comfortable and the staff, in particular Sally at the front desk, were quite friendly and accommodating. Hallway carpeting could use some attention but aside from that, no complaints to speak of and... More 

Helpful?
1 Thank BernieG
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with the service provided by Sally and the cleanliness of your room. I will share your feedback regarding the hallways and make sure that area gets addressed. The staff and I would like to thank you again for posting your... More 

Beaufort, South Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 6, 2014

Hotel room was so dirty on arrival. Cigarette Smell in the Bathroom that would not go away in a non smoking room. The noise from two families of four, one next door and one above was bad all day from 8 am to 12 midnight. Screaming at their children, banging on the walls. Complaints did not help quiet them down.... More 

Helpful?
1 Thank Marcia D
Worcester, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 3, 2014

I got into the room and was dissapointed. I went to sleep. When I woke up I noticed a huge stain on the sheets, I was so grossed out !! Then as I was getting all my things together to check out. There was a pair of dirty underwear in the bathroom underneath the sink vanity, it was disgusting. If... More 

Helpful?
2 Thank lindsey M
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Lindsey - I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry about the level of cleanliness in your room. As this hotel's manager, I can assure you that this is not the norm and I am working with our staff to improve our cleaning services moving... More 

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Near Extended Stay America - Boston - Westborough - Connector Road

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Boston - Westborough - Connector Road

Address: 19 Connector Road, Westborough, MA 01581
Location: United States > Massachusetts > Westborough
Price Range: $98 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - Connector Road 2.5*
Number of rooms: 92
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Also Known As:
Extended Stay America Westborough Hotel Westborough
Extended Stay Westborough
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