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Extended Stay America - Boston - Westborough - Connector Road

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Extended Stay America - Boston - Westborough - Connector Road
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40 Reviews from our TripAdvisor Community

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Showing 40: English reviews
North Smithfield, Rhode Island
1 review
1 of 5 stars Reviewed 4 weeks ago

Upon check in i find pee stain sheets on the bed. I asked for them to be changed, they bring me clean sheets in a bag like I'm going to change them myself. Air conditioner is so loud. The walls are paper thin, hearing way more you should. Definitely not worth the money they charge. If they charge $1 it's... More 

Helpful?
Thank Lynch3117
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Thank you for providing us with details about your stay. It upsets me to hear that you found stains on your sheets and the noises made your stay uncomfortable. I am sorry for your experience. To ensure that a situation like yours doesn't happen again, our team is increasing its focus on linen inspection to be sure only the freshest... More 

Los Angeles, California
1 review
1 of 5 stars Reviewed July 15, 2016

The first room I checked into reeked of cigarettes. They were kind enough to put me in another room. However, there was hair everywhere. All over the tub and on the dirty stained blanket for the bed. The pillows might as well be cardboard. The walls are paper thin and you can hear the tv next door as well as... More 

Helpful?
Thank AWanderingWayfarer
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Thank you for your recent review of your stay. The issues of cleanliness and room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback I am taking steps to be sure that our housekeeping and maintenance staff are following our policies that ensure our rooms are up to ours and our guests'... More 

Travelers are raving about these Westborough hotels

1 review
1 of 5 stars Reviewed June 23, 2016

Be warned! The room smelled like unwashed bodies. While no observable garbage in the room, obviously never cleaned. Bedding is yellow with age; blankest and duvet from the 70's -- and smell like it. Gross pillows. Bath towels stained. You will need to ask for a coffee pot and mug. I don't know if they actually do provide a continental,... More 

Helpful?
Thank Elizabeth F
Boston, Massachusetts
Level Contributor
3 reviews
1 of 5 stars Reviewed June 6, 2016

You'll notice upon driving in there's the new location being built. That should have been the first indicator that the current location is a complete dump. Guests should be warned of how bad the condition of this place is. The room smells so incredibly bad, there's actual graffiti scrawled in the elevator, the hallways are so dark you may trip... More 

Helpful?
Thank TravelsTooMuch2016
los Angeles
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed June 6, 2016 via mobile

Last minute booking due to death in family. Checked in to Blood on sheets, dirty cup and spoon under bed, dirty used soap in tub and filthy toilet. Oh, broken cabinet and dirty filthy carpet too. Was told by front desk staff I needed to pay more for housekeeping! They wanted me to come down and pay rather then them... More 

Helpful?
1 Thank Billsmith
San Juan, Puerto Rico
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 4, 2016

We booked this hotel using those reveal after paying sites and after reading the reviews I was pretty scared; When we arrived, the property looked clean and well maintained. The only drawback was that there was no one in the reservations counter and had to wait a bit, she was cleaning a room.

Helpful?
1 Thank Carlosrsr
Westmore, Vermont
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed May 27, 2016

Let me start by saying maybe I am a bit of a hotel snob. I usually say if it has a clean bathroom I can make anything work, but not here. I will never stay here again. Cigarette butts all around the outside (they really should have someone clean this up). We stayed here because they are dog friendly, which... More 

Helpful?
2 Thank Joan L
Fredericksburg
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed January 1, 2016

Stayed Jun-Dec 2015. I really want to like this hotel. The staff tries to be polite and friendly but they don't have a lot of insight into guest relations. I'd call that ineffective leadership and training. The evening desk clerk spends a lot of time with one individual and is easily distracted. And when I report what looks like the... More 

Helpful?
1 Thank OldPhatMC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 1, 2015 via mobile

Hi abduo is very rude he is very unprofessional the way he talks to people I asked him about mail and he had a rude comment I don't think it's good for him to be here Joanna is very respectful she's sweet and professional she helps me when I ask her for anything so really think he needs to go... More 

Helpful?
1 Thank Tonya S
Hopkinton, Massachusetts
1 review
5 of 5 stars Reviewed November 4, 2015

I've been staying at this hotel for 6 - 12 weeks every year since 2006. The rooms are well lit and all the basic comforts are available in the room or at the front desk. The best part of this hotel is the friendly and helpful staff. They remember me and my likes and dislikes. They help me feel at... More 

Helpful?
Thank Anita A
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Near Extended Stay America - Boston - Westborough - Connector Road

Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Center with Internet Access

Additional Information about Extended Stay America - Boston - Westborough - Connector Road

Address: 19 Connector Rd, Westborough, MA 01581-3916
Location: United States > Massachusetts > Westborough
Price Range: $98 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - Connector Road 2.5*
Number of rooms: 92
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Also Known As:
Extended Stay America Westborough Hotel Westborough
Extended Stay Westborough
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