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Extended Stay America - Boston - Westborough - Computer Dr.

Expedia.com$109*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Extended Stay America - Boston - Westborough - Computer Dr.
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51 Reviews from our TripAdvisor Community

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Showing 50: English reviews
Start your review of Extended Stay America - Boston - Westborough - Computer Dr.
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TN
Reviewed 4 weeks ago

For the price I was given, it was a good stay. However it showed sign of serious disrepair. The toilet seat in my room was cracked in half, and the staff quickly replaced it. It does beg the question why the housekeeper didn't deal with this before I checked into room. The cabinets in the kitchen were not matching colors,...

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Helpful?
1Thank redneckITengineer
00esa, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for taking the time to evaluate your stay. Your feedback is very valuable to us, as we strive to improve with each and every stay. We appreciate your comments about the aspects of our suites which need updating. It is a pleasure to announce we will be implementing many upgrades to the property very soon! We would love...

Boston, Massachusetts
HOTEL’S FAVORITE REVIEW
Reviewed August 31, 2016

I have also stayed at this ESA on several occasions and found it to be very nice and well maintained. The staff are very friendly and pleasant. The grounds are fairly well maintained, too. The rooms are nice and clean and housekeeping does a good job in maintaining a high level of performance.

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Helpful?
2Thank Derek R
About Hotel's Favorite Review
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I am pleased to read our staff was very welcoming and you favored how well our staff maintained the condition of the exterior and the rooms. Thank you again for your review. We look forward to seeing you in the future, should your...

Northborough, Massachusetts
Reviewed March 4, 2017

Our house was being remodeled so for 91 days we had to live somewhere else. We found the Extended Stay America hotel to be convenient. It was clean, friendly staff, had a nice layout of the room, provided us with cooking supplies and utensils for our stay, and cleaned the rooms once a week. We are a family of 3...

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Helpful?
1Thank amy01532
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

The team and I appreciate your remarks. I'm so pleased to hear that you were well accommodated by our staff and that you value the amenities we provided. It is great to know your family were comfortable staying at our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in...

Lenox, Massachusetts
Reviewed February 14, 2017

It was clean and the service was very good. I had trouble with connecting to the internet, but the front desk person was very helpful. He went the extra step to get it working. Appreciate the help very much!

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Helpful?
Thank Kay M
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for providing us with details about your stay. It was pleasure to hear that we provided you a clean room with great service. It was great to hear that our staff was able to help you., but we apologize that you had an issue with the internet. Thanks to your comments, we will work with our provider to...

Hollywood
Reviewed December 17, 2016

There is no pantry or vending machines. Had to ask for the utensils and then was missing some items and had to go to desk to get them. Asked for wi fi password 3x before I get the correct one. Grocery store nearby but, directions to it were poor.

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Helpful?
Thank Angelo A
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Your review was recently brought to our attention, and we would like to take a moment to respond. Please know that we are sincerely sorry that our amenities were not communicated to you during the check-in process. We do have a vending area that is available to all guests for your convenience. We do also provide utensils and dishes for...

Marlborough, Massachusetts
Reviewed November 17, 2016

I needed to check into the hotel for one night. Richard, at the front desk, was the worst person I had ever dealt with. Unfriendly and extremely unhelpful. I would never recommend this hotel to anyone.

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Helpful?
1Thank H8781ZJjulial
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Your review was recently brought to our attention, and we would like to take a moment to respond. I am sorry to hear that one of your staff members did not provide you great service that we expect from our team members. In response to your feedback, I am going to work with Richard and provide additional training and feedback....

Minneapolis, Minnesota
Reviewed October 21, 2016

Not much good to say for this place. Dirty drawers, not cooking pots, pans, dishes - nothing at all. Mismatched cabinets. Peeling laminate. Very disappointing. We usually like Extended Stays. This is not one where we would return.

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Helpful?
Thank JanandCaptainRob
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for taking the time to provide your feedback about our hotel. Please know that we are sincerely sorry that your stay did not meet our standards that we typically provide. We can assure you we are sharing this review with our team and will also be taking steps to prevent this from happening again. I am grateful for...

Atlanta, Georgia
Reviewed October 5, 2016

While the outside of the hotel looks decent, do not let the online pictures deceive you. It is the most filthy, disgusting, dirty, and inhuman hotel to stay in. it smells like dog/cat feces. Worst, I was denied a refund after checking out early to stay at another hotel.

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Helpful?
Thank Marie P
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for providing feedback regarding the events that took place during your recent stay with us. It upsets me to hear that we did not provide you with a clean and pleasant stay. This is certainly not the impression we like to give to our guests. I am sorry for your experience. To prevent this from happening again, our...

NH
Reviewed September 14, 2016 via mobile

Dirty reception great receptionist Raul I think was his name. Room on 1st floor dirty sink and toilet. Opened curtain and looked into other guests eyes. No blinds for privacy so left curtains closed. Cleaned toilet with chlorox wipes which I always carry. Told receptionist about room. No hot coffee in am. Was told by extreme rude lady at desk...

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Helpful?
Thank cnonh
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The conditions you described is unacceptable, and I sincerely apologize for your experience. Thanks to your comments, we will be working with our staff to find out where the breakdown in our procedures were. Thanks to your feedback, we can continue to work on...

Reviewed August 15, 2016 via mobile

Hotel caters to business travellers for seven nights or longer. Parking was usually in back. Pool was clean and a highlight of the property. No servicing of sheets or towels for stay less than 7 nights, but staff happy to exchange. Kitchenette useful. Stretch to call morning offering breakfast.

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Helpful?
2Thank Fred C
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06/04/2017 06/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Refrigerator in room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Off-site fitness center available. ... more   less 

Additional Information about Extended Stay America - Boston - Westborough - Computer Dr.

Address: 1800 Computer Dr, Westborough, MA 01581-1751 (Formerly Extended Stay Deluxe)
Location: United States > Massachusetts > Westborough
Price Range: $103 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - Computer Dr. 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Extended Stay Deluxe - Westborough Hotel Westborough
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Questions & Answers

Questions? Get answers from Extended Stay America - Boston - Westborough - Computer Dr. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go shopping first.”
AngeloA617, Dec 17, 2016 | Read review
“go somewhere else”
JanandCaptainRob, Oct 21, 2016 | Read review
“Do not go there”
mariep753, Oct 5, 2016 | Read review
“Upper floors are better.”
983dond, Aug 31, 2016 | Read review
“try to find a better place”
sherrrrry, Sep 6, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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