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Extended Stay America - Boston - Westborough - Computer Dr.

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Extended Stay America - Boston - Westborough - Computer Dr.
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41 Reviews from our TripAdvisor Community

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Showing 41: English reviews
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Hotel caters to business travellers for seven nights or longer. Parking was usually in back. Pool was clean and a highlight of the property. No servicing of sheets or towels for stay less than 7 nights, but staff happy to exchange. Kitchenette useful. Stretch to call morning offering breakfast.

Helpful?
Thank Fred C
Potomac, Maryland
1 review
1 of 5 stars Reviewed 4 weeks ago

Made a reservation at a nearby extended stay property. Got there to be told their computer system was down so we had to go to this property. The clerk wasn't at the front desk and had to be dragged away from his conversation in the laundry room to check us in. Took hi forever to work his computer to check... More 

Helpful?
Thank wactuary
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for taking the time to write a review of your stay. The check in trouble and confusion you described is unacceptable, and I sincerely apologize for your experience. I am reviewing the training of our staff to ensure that this type of circumstance does not happen again in the future. Thank you very much for bringing this to... More 

Travelers are raving about these Westborough hotels

New York
1 review
1 of 5 stars Reviewed July 22, 2016

I had a negative experience at the Extended Stay America; I was catcalled by intoxicated men, the hotel staff is unprofessional, the rooms are not furnished (silverware, plates, bowls, etc.) as promised, the internet connection (wifi) is TERRIBLE, the rooms are not cleaned (the garbage and towels are not changed) even though I witnessed housekeepers walk in and out of... More 

Helpful?
Thank Mlyonsxyz
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding some of our other guests is truly regrettable. We are very sorry for your experience. We provide all the kitchen items upon request so you may 'customize your kitchen'. Free housekeeping is provided weekly or you can have extra... More 

Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 20, 2016 via mobile

No wifi except in lobby, no real breakfast (one pot of coffee in the lobby in the morning), no gym... The room are big, not very clean and noisy. Kitchen was useless as no oven or microwave or forks/knives. Not to mention it's in the back of the back of a parking. Plus ... It's expensive.

Helpful?
Thank Nicolas R
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies that you found your stay unsatisfactory. Your comments are so important to us. We are sorry that our free Wi-Fi was not working correctly for you. We are glad that you found our rooms to be spacious but are sorry that you did... More 

Brooklyn, New York
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed June 6, 2016 via mobile

This place was a nightmare from the start. Upon my requested early check in I received a key that had room 109/107 scratched out and rewritten in black ink was my new room 307. I asked why I couldn't get my original room and was told because I booked threw Priceline. Apparently if you book third party you will not... More 

Helpful?
Thank DB2012_12
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the nonsmoking rule was not fully enforced and that our hotel’s high cleanliness standards were not properly met. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. Also,... More 

Curitiba, PR
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 28, 2016 via mobile

The hotel Extended Stay is a good option with good price and Service. The room is clean, have a small kitchen and offer pratical package with plate, cups, bowls, and dishcloths. The optinional are pans, cutting board, coffee maker, toaster. This is very pratical to prepared your own food if you prefered.

Helpful?
Thank Camila M
Denver
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 15, 2016

I look forward to staying at these properties. Home away from home. The people who staff this place are wonderful. If you travel a lot and want a different experience than a regular hotel you will love the environment here.

Helpful?
Thank CompassCat
Germany
1 review
2 of 5 stars Reviewed November 9, 2015

-No room service at a rate of 160 $/day! -Breakfast to go: not good -door lock was damaged, needed 30 minutes to open -equipment: huge refrigerator (in a hotel) and air condition very old and very loud -reception personnel incompetent (not able to add company name on receipt -old fashioned style (ok) but everything falling apart (e.g. bathroom, shelfs...)

Helpful?
Thank Michael V
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for taking the time to write a review of your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have spoken with our maintenance engineer and he will be going room to room checking all refrigerator and air conditioning units to ensure your... More 

New York City, New York
Level Contributor
824 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 361 helpful votes
3 of 5 stars Reviewed October 24, 2015

As noted in prior reviews, this place essentially runs with only one staff member- the front desk person. They should wear roller skates. But during my visit it was like being in a college dorm with only one RA. Always someone hanging in the halls, and noise at night. They were not young people or I would have approached them.... More 

Helpful?
Thank CSSnowshoer
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that your stay did not meet your expectations. In response to your feedback, I will work to ensure that our staff is readily available to prevent your experience from being repeated. Thank you very much for providing us with your feedback. If you would... More 

Stratford
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 1, 2015 via mobile

My Check In was handled very courteously and quickly by Mike who was also nice enough to bring me the kitchen items I needed. Heather was also very nice and brought me bath towels since none were in the room when I first entered after checking in. Both Mike and Heather were quick with my items and very pleasant to... More 

Helpful?
Thank John S
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our staff and the excellent customer service they provided. I’m proud of our team for quickly resolving any issues you experienced. Once more, thank you for posting your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Near Extended Stay America - Boston - Westborough - Computer Dr.

Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Off-site fitness center available. ... more   less 

Additional Information about Extended Stay America - Boston - Westborough - Computer Dr.

Address: 1800 Computer Dr, Westborough, MA 01581-1751 (Formerly Extended Stay Deluxe)
Location: United States > Massachusetts > Westborough
Price Range: $104 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - Computer Dr. 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Extended Stay Deluxe - Westborough Hotel Westborough
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