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    Comfort Inn & Suites

    106 Capital Dr, West Springfield, MA 01089-1331
    +1 855-849-1513
    Hotel website
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    12/24/2017 12/25/2017
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    Traveler (48)
    Room & Suite (35)
    Dining (12)
    • Excellent26%
    • Very good35%
    • Average24%
    • Poor7%
    • Terrible8%
    Travelers talk about
    “yogurt” (16 reviews)
    “six flags” (17 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Fitness center
    Pets Allowed
    Wheelchair access
    Dry Cleaning
    Self-Serve Laundry
    2.5 Star Hotel
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    Dec 24Dec 25
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (179)
    There are newer reviews for Comfort Inn & Suites
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    81 - 85 of 175 reviews

    Reviewed July 26, 2014

    This hotel is located just a few minutes off interstate 91. We have stayed here overnight every year ( for at least the past 7 years) when we travel from New Jersey to New Hampshire. We always stay in one of the suites. We like...More

    Thank Donna B
    Response from Comfort_Inn_Suites, General Manager at Comfort Inn & SuitesResponded July 27, 2014

    Dear Donna, Thank you so much for your positive comments about your recent stay. We certainly appreciate our return guests. As you mentioned, we are working hard to update our facility with the addition of an elevator and update in both our guestrooms, lobby and...More

    Reviewed July 26, 2014

    We booked the Comfort Inn & Suites in Springfield because the price was reasonable and it was about the distance we wanted to drive on our way back to Michigan from Bar Harbor, ME. To start with, the area is very industrial and apparently struggling...More

    1  Thank Andrew M
    Response from Comfort_Inn_Suites, General Manager at Comfort Inn & SuitesResponded July 27, 2014

    Dear Andrew, I am so sorry to hear that you were not happy with your recent stay. We are located in a small corporate area off the main road. There is a lot of new activity in our area including the complete renovation of the...More

    Reviewed July 16, 2014

    This hotel is located off the main road in a business complex - odd location, but fine. The hotel is undergoing renovations so it was noisy when we arrived but stopped at the end of the day and they didn't work on the weekend. There...More

    1  Thank NH_Mom_4
    Response from Comfort_Inn_Suites, General Manager at Comfort Inn & SuitesResponded July 18, 2014

    Dear NH_Mom_4, Thank you so much for posting this positive review. We are working hard to minimize the inconvenience our current renovations are creating, although we are so excited for the end product we will be offering . I am thrilled to hear how much...More

    Reviewed July 10, 2014

    Where do I begin?! Location is terrible, this hotel looks abandoned. We made our reservations 2 months before going for 2 non-smoking rooms. The hotel looked disgusting, but since we made the reservation, we figured we would just stay there, it was only one night...More

    Thank Cynthia M
    Response from Comfort_Inn_Suites, General Manager at Comfort Inn & SuitesResponded July 18, 2014

    Dear Cynthia, I am so sorry to hear of the experience you recently had with us. First, I did verify that there were no charges posted to you for this reservation. Secondly, I would request the opportunity to speak with you directly so I can...More

    Reviewed June 16, 2014

    We were only there for a night and I was disappointed as soon as I walked in. The lobby was hot even though we asked the lady who checked us in if the air was on and she said "yes". Maybe it was on her...More

    1  Thank Angela Monique R
    Response from Comfort_Inn_Suites, General Manager at Comfort Inn & SuitesResponded June 20, 2014

    I am very sorry that you were disappointed with your recent stay. Although I am glad that you felt your guestroom met your needs, our lack of an elevator seems to have been the biggest inconvenience. Our two story facility has operated without an elevator...More

    Red Roof PLUS+ West Springfield
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    0.3 mi
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    9.4 mi
    • Top amenities
    • Free Parking
    • Pool
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Laundry Service
    • Self-Serve Laundry
    • Breakfast Available
    • Dry Cleaning
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Heated pool
    • Hot Tub
    • Indoor pool
    • Price range
    • $94 - $129 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Kitchenette ,
    • Family Rooms
    • Number of rooms
    • 75
    • Reservation Options
    • TripAdvisor is proud to partner with Choice Hotels, Travelocity, Priceline, Booking.com, Hotels.com, Orbitz, Hotwire, TripOnline SA, getaroom.com and Cancelon so you can book your Comfort Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Massachusetts >
    • West Springfield
    • Also Known As
    • Comfort Hotel West Springfield ,
    • Comfort Inn And Suites ,
    • Comfort Inn West Springfield ,
    • West Springfield Comfort Inn
    Add Photo Photos
    Traveler (48)
    Room & Suite (35)
    Dining (12)
    Pool & Beach (3)
    Hotel & Grounds (30)
    Bathroom (5)
    Sponsored by:
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    Ask a question
    Questions & Answers
    September 7, 2017|
    AnswerShow all 5 answers
    Response from Comfort_Inn_Suites | Property representative |
    Unfortunately, there is not a shuttle to the Big E. One-Day tickets are available at the Hotel Front Desk so you may avoid lines at the Big E Ticket counters.
    August 22, 2014|
    AnswerShow all 6 answers
    Response from Comfort_Inn_Suites | Property representative |
    There is not a shuttle to the Big E any longer. There used to be a private company that ran a shuttle but they discontinued that 2 years ago. The Comfort Inn & Suites does not have a bar or restaurant on property. Mark... More
    Room Tips
    "The end of the hall farthest away from elevator"
    Read review
    "Ask for the back near the pool."
    Read review
    "Stayed twice and two room suite was great."
    Read review
    "We were on the top floor and it was great! Quiet and comfy!"
    Read review
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