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Comfort Inn & Suites

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147 Reviews from our TripAdvisor Community

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Showing 143: English reviews
Stratford, Canada
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel on our way from Boston back to Ontario. We grabbed a hotel discount booklet at one of the resting areas along the highway and this proofed to be very beneficial. We only paid 75 dollars for the 4 of us instead of $135. The room was clean, the beds very comfortable. It all looked new.... More 

Helpful?
Thank Mirjam25
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

We are so pleased that you enjoyed your recent stay with us. I truly appreciate you sharing such wonderful details about our exceptional cleanliness, breakfast and staff service. Please visit again on your next trip through! Howard Munson Asst. General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

It was a small room, but didn't need tons of room. The king size bed was very comfortable, but the sofa bed was small. My daughter is 5'6" and she just fit lengthwise. Linens and towels were clean. Refrigerator in room does not have a freezer, so I couldn't freeze my ice packs from my cooler, but it kept my... More 

Helpful?
1 Thank Tami C
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

Dear Tami, It was great to hear that you enjoyed your recent stay. Thank you for mentioning the cleanliness of your room, our great breakfast variety and the warm smiling staff. Don't wait too long to come back and see us again. Howard Munson Asst. General Manager More 

Gloucester, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed Aug 2016. The neighborhood is a little off, seems like it is on an industrial park, the plus side being its quiet. Front desk staff was very helpful in recommendations and printing directions for our destination. The rooms are dated, but appear to be clean. We would stay again for convenience.

Helpful?
1 Thank Jill E
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

Thank you for mentioning how quiet our hotel is and for recognizing our helpful Front Desk Staff. We certainly appreciate your kind words and will be sure share your comments with our entire staff. Howard Munson Asst. General Manager More 

Bayville, New Jersey
Level Contributor
101 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My family decided to take a long weekend trip up to New England. Our trip was mostly based upon visiting Six Flags New England. We chose this hotel based on each trip advisor ratings, value, and distance to the theme park. I have to say, I was not expecting much. Fortunately for us it was a pleasant surprise. When we... More 

Helpful?
1 Thank Dale P
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

We are so glad that we exceeded your expectations! Looking forward to your next visit. Howard Munson Asst. General Manager More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We needed a hotel for one night as we were going to the Basketball Hall of Fame in the morning. I used Trip Advisor for hotels near, and for some reason got west Springfield. Not knowing the area, we found that the Comfort Inn got good ratings, and decided to book it. We should've followed our instincts and cancelled the... More 

Helpful?
Thank Jill S
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

It is terribly disappointing to hear that we did not achieve our goal of your total satisfaction. We have worked hard to renovate our entire facility from hallways to guestrooms and bathrooms over the last year. I would appreciate the opportunity to address your specific concerns directly if you felt comfortable contacting me at the hotel. Mark Henshaw General Manager More 

Travelers are raving about these West Springfield hotels

Stoughton, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel is very well kept. Breakfast was awesome and offered eggs, sausage, sausages, waffles, fresh fruit, assortment of danishes, cereal. The juice tasted as if it was freshly squeezed. The bathroom was clean and the beds were comfortable. They have a whole section of Non-smoking rooms (which I loved since I am very sensitive to cigarette smoke) The staff... More 

Helpful?
1 Thank noemichavez1
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We appreciate your positive review and thank you for specifically mentioning our great morning breakfast. I am also pleased to say that our entire facility is 100% smoke free! We hope to see you again soon. Mark Henshaw General Manager More 

Saint Bruno, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed for 5 nights in june. The staff are all very nice. The hôtel is not to far from the six flags, the principal reason for our stay. The pool and breakfast area were always cleans. The breakfast options are nice and differents from day to day. Unfortunately, one day while we were there , our room have'nt been... More 

Helpful?
Thank Thomegan
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

I am so pleased that you enjoyed your recent stay and appreciate your comments regarding our great breakfast, location and friendly staff. I am truly sorry that there was some miscommunication with our daily housekeeping service on one day of your stay. We have determined the reason for the error and can assure you that it was corrected immediately for... More 

Washington, DC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I usually stay in hotels from the Choice group as they tend to provide outstanding value. This Comfort Inn in West Springfield did not disappoint. Got a 2-queen suite that was not exactly spacious but the layout was fine. Amenities were top notch. Particularly impressed by the high-def LG flatscreen TV with wide array of channels. Wi-fi was fast and... More 

Helpful?
1 Thank sofronitsky
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

It is always so great to receive such a detailed review. We certainly appreciate the compliments and other Tripadvisor travelers receive the benefit of your information. I was most pleased that you appreciated all the renovations that we have completed over the last year. I do wish you had used the new fitness room as you would have found all... More 

Sidney, Maine
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We wanted a suite style room to visit Six Flags while on a family vacation. This room offered a fully functional kitchen which saved on the cost of meals for a family of five, and with the continental breakfast, we were able to save additional money so that we could enjoy more activities at Six Flags. It is also located... More 

Helpful?
1 Thank kreard0n
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Thank you for allowing us to be a great part of your family vacation! Many of our guests appreciate our quiet location that is still so close to Six Flags, shopping and awesome restaurants of all types. We would love to have you back. Mark Henshaw General Manager More 

Teaneck, New Jersey, United States
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 16, 2016

Best indoor pool, has hot tub attached so can jump from one to the other, salt water so doesn't leave that pool smell. Great breakfast, clean comfortable rooms, friendly staff, pricey but there is some $75 coupon available in some brochure somewhere. I didn't have one so that was sad but we still had a very nice experience. Not many... More 

Helpful?
Thank Karen R
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your kind words about our new pool and hot tub. We can't wait for you to return the next time your are coming to the Springfield Area. Don't forget that Six Flags New England and the Naismith Basketball Hall of Fame are just a short drive from us each has many special programs this summer... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Inn & Suites

Address: 106 Capital Dr, West Springfield, MA 01089-1331
Location: United States > Massachusetts > West Springfield
Price Range: $114 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel West Springfield
Comfort Inn West Springfield
West Springfield Comfort Inn
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